公开(公告)号：EP0654930A1

公开(公告)日：1995-05-24

申请号：EP94308230.5

申请日：1994-11-09

申请人： AT&T Corp.

发明人： Hall, Steven Andrew ,  Jones, Beverly Maralyn ,  King, Orlando S. ,  Kung, Hilary L.

IPC分类号： H04M3/42 ,  H04Q3/00 ,  H04M3/50

CPC分类号： H04M3/4228 ,  H04M3/382 ,  H04M3/42229 ,  H04M3/44 ,  H04M3/487 ,  H04M7/00 ,  H04M2201/40 ,  H04Q3/005 ,  H04Q3/42 ,  H04Q2213/13513 ,  H04Q2213/13547

摘要： The invention provides a telephone caller with ready access, regardless of his or her location, to an array of calling features and services through an automated interface. The invention provides a caller with these features and services by accessing a central database (112) via a regional processing node (110). In this manner, a caller may access the same personalized telephone services from anywhere in the world without having to be aware of, or conform to, particular protocols or access procedures required within any given local telephone network. The invention also serves to prompt the caller in the caller's language-of-choice, and accepts commands via standard dual-tone multi-frequency ("DTMF") signals and/or verbally in the caller's language-of-choice.

摘要翻译： 本发明通过自动化界面向电话呼叫者提供无论他或她的位置如何访问呼叫特征和服务的阵列。 本发明通过经由区域处理节点（110）访问中央数据库（112）来向呼叫者提供这些特征和服务。 以这种方式，呼叫者可以从世界上任何地方访问相同的个性化电话服务，而不必知道或符合任何给定的本地电话网络内所需的特定协议或访问过程。 本发明还用于通过呼叫者的选择语言提示呼叫方，并通过标准双音多频（“DTMF”）信号和/或以呼叫者的选择语言口头接受命令。

公开(公告)号：EP0576864A3

公开(公告)日：1994-11-17

申请号：EP93109040.1

申请日：1993-06-04

申请人： Siemens Stromberg-Carlson

发明人： Schessel, Larry Edward

IPC分类号： H04Q3/545 ,  H04M3/42

CPC分类号： H04M3/4217 ,  H04M3/20 ,  H04M3/428 ,  H04M3/436 ,  H04M3/54 ,  H04Q3/0041 ,  H04Q3/54525 ,  H04Q2213/13501 ,  H04Q2213/13517 ,  H04Q2213/13547

摘要： A method of assigning a feature service to the line of a subscriber of a telecommunications network during the network's administration operation. The first step of the method is executing, at a predefined point during the administration, a first data operation to determine whether the assignment of a respective feature service is blocked by a currently assigned feature service. Thereafter, the method executes a second data operation to determine whether the assignment of the respective feature service requires the prior assignment of another feature service. The method then assigns the feature service to the subscriber line upon determining that the feature service is not blocked and that any required feature services are already assigned to the line.

公开(公告)号：EP0608612A2

公开(公告)日：1994-08-03

申请号：EP93309762.8

申请日：1993-12-06

申请人： AT&T Corp.

发明人： Fischell, Sarah T. ,  Freire, Roberto Satuf ,  Moe, Warren R. ,  Munson, Gary A. ,  Russell, Teresa Lorraine

IPC分类号： H04M3/42 ,  H04Q3/545

CPC分类号： H04M3/4228 ,  H04Q3/0029 ,  H04Q2213/13512 ,  H04Q2213/13547

摘要： A telephone services functionality (250-1,--250-N) is disposed in a telecommunications network (200) to ensure that a telephone call is processed in accordance with the telephone services respectively subscribed to by the calling (e.g. S1) and called (e.g. S2) parties. In addition, the functionality retains control over the call so that it may respond to service requests entered by either the calling or called party at any point following establishment of the call connection.

摘要翻译： （ - 250-N 250-1）在电信网络（200），以确保没有一个电话呼叫在雅舞蹈处理分别与由调用订阅的电话服务是设置（例如S1），并呼吁一种电话服务功能 （如S2）当事人。 此外，在功能保留对呼叫控制，也可以通过或者输入任意点之后建立呼叫连接的主叫或被叫方响应服务请求。

公开(公告)号：EP0563319A4

公开(公告)日：1993-12-01

申请号：EP92904292

申请日：1991-12-16

申请人： BELL COMMUNICATIONS RESEARCH, INC.

发明人： DICKMAN, BERNARD, NORMAN ,  MOND, NANCY, ELLEN ,  PATEL, ARUNKUMAR, RAOJIBHAI

IPC分类号： H04M3/42 ,  H04Q3/00

CPC分类号： G06F8/34 ,  G06F8/36 ,  H04M3/4228 ,  H04Q3/0054 ,  H04Q2213/135 ,  H04Q2213/13502 ,  H04Q2213/13525 ,  H04Q2213/13547

摘要： A system for creating and modifying intelligent telephone network call processing logic trees which can be customized for individual customers and created in a user-friendly visual environment (10, 15, Fig. 3-5). Service primitives are defined as logical graph nodes (20, Fig. 2, Fig. 3) which can be visually assembled into logic trees (Fig. 5) which represent the service logic flow and which provide default values for all service options. Higher level nodes, assembled from a plurality of service primitives, can likewise be defined and stored (12, 13, 19) for later use as entities in defining yet further call processing logic trees. These call processing logic trees are interpreted to allow the service control point computers (17) to implement the services in the switched telephone network (18) by sequentially executing the specified call processing primitives. A library (12, 13, 19) of defined nodes and defined node assemblies which represent service features can thus be made available to permit graphical manipulation into complete logic trees representing new services. These logic trees are then interpreted by generic programs in the service control point to actually provide the described services.

公开(公告)号：EP0564192A2

公开(公告)日：1993-10-06

申请号：EP93302385.5

申请日：1993-03-26

申请人： AT&T Corp.

发明人： Gaechter, Barbara I. ,  Sahni, Paramdeep Singh ,  Tseng, Grace I.

IPC分类号： H04Q3/00 ,  H04M3/46 ,  H04M3/50 ,  H04M3/42

CPC分类号： H04M3/4228 ,  H04M3/36 ,  H04M3/487 ,  H04M3/51 ,  H04M3/5125 ,  H04M3/5158 ,  H04M7/00 ,  H04Q3/0029 ,  H04Q2213/13547

摘要： An outbound call management capability is provided for a public switched telephone network (26) by a network based outbound call management (NOCM) complex (52) which can be accessed by all subscribers (12,14,16,18,20) to the public switched network through one or more central offices (22,28,34,38,42) in the network. A predetermined list of telephone numbers is stored in a data base (60) in the NOCM complex (52) for each subscriber who uses the NOCM services. The telephone numbers are automatically dialed at one or more predetermined scheduled times. When one of the dialed telephones is answered, the NOCM complex sets up a connection through the public switched telephone network between the called party and one or more attendants at one or more telephone numbers specified by a customer of the NOCM services. The NOCM services are made available to any subscriber of the public switched telephone network by provision of a special access code which permits a subscriber who is a customer of this service to dial the NOCM complex which will then interact with the customer by responding to voice or DTMF commands from the customer. The customer may program the list of telephone numbers to be called and program the telephone phone numbers to be used by the NOCM system to connect awaiting attendants with parties automatically called by the NOCM system. The NOCM system customer may set the time for the execution of his calling program by the NOCM system, and may interrupt or otherwise influence or change the execution of his program. All of this may be accomplished without a need to purchase expensive outbound call management premises equipment or to retain the services of a special provider of outbound call management services.

摘要翻译： 通过基于网络的出站呼叫管理（NOCM）复合体（52）为公共交换电话网络（26）提供出站呼叫管理能力，所述呼叫管理能够被所有用户（12,14,16,18,20）访问 公共交换网络通过一个或多个中心局（22,28,34,38,42）在网络中。 对于使用NOCM服务的每个用户，预定的电话号码列表存储在NOCM复合体（52）的数据库（60）中。 电话号码在一个或多个预定的安排时间自动拨打。 当其中一个拨号电话被应答时，NOCM复合体通过NOCM服务的客户指定的一个或多个电话号码在被叫方和一个或多个服务员之间通过公共交换电话网建立连接。 NOCM服务通过提供允许作为该服务的客户的用户拨打该NOCM复合体的专用接入码向公共交换电话网络的任何用户提供，然后通过响应语音或 来自客户的DTMF命令。 客户可以对要呼叫的电话号码列表进行编程，并编程要由NOCM系统使用的电话号码，以将等待服务员与由NOCM系统自动呼叫的各方连接。 NOCM系统客户可以设定NOCM系统执行其呼叫程序的时间，并可能中断或以其他方式影响或改变其程序的执行。 所有这些都可以在不需要购买昂贵的出站呼叫管理场所设备或者保留出站呼叫管理服务的特殊提供商的服务的情况下完成。

公开(公告)号：EP0563319A1

公开(公告)日：1993-10-06

申请号：EP92904292.0

申请日：1991-12-16

申请人： BELL COMMUNICATIONS RESEARCH, INC.

发明人： DICKMAN, Bernard, Norman ,  MOND, Nancy, Ellen ,  PATEL, Arunkumar, Raojibhai

IPC分类号： H04M3 ,  H04Q3

CPC分类号： G06F8/34 ,  G06F8/36 ,  H04M3/4228 ,  H04Q3/0054 ,  H04Q2213/135 ,  H04Q2213/13502 ,  H04Q2213/13525 ,  H04Q2213/13547

摘要： Système permettant de créer et de modifier des arbres de logique de traitement d'appels dans un réseau téléphonique intelligent, lesdits arbres pouvant être personnalisés en fonction de clients individuels et créés dans un environnement visuel facile à surveiller par l'utilisateur (10, 15, fig. 3-5). Des primitives de service sont définies en temps que noeuds graphiques logiques (20, fig. 2, fig. 3) qui peuvent être visuellement assemblés en arbres logiques (fig. 5) qui représentent le flux logique de services et qui fournissent des valeurs implicites pour toutes les options de service. Des noeuds de niveau plus élevé, formés à partir d'une pluralité de primitives de services, peuvent être également définis et mis en mémoire (12, 13, 19) pour être utilisés ultérieurement comme des entités afin de définir d'autres arbres de logique de traitement d'appels. Ces arbres de logique de traitement d'appels sont interprétés pour permettre aux ordinateurs (17) des points de commande de service de mettre en oeuvre les services dans le réseau téléphonique (18) commuté, par l'exécution séquentielle des primitives de traitement d'appels spécifiées. Une bibliothèque (12, 13, 19) de noeuds définis et d'ensembles de noeuds définis qui représentent les caractéristiques de service peut ainsi être rendue disponible pour permettre leur transformation, par manipulation graphique, en arbres de logique complets représentant de nouveaux services. Ces arbres de logiques sont ensuite interprétés par des programmes génériques au point de commande des services pour effectivement fournir les services décrits.

公开(公告)号：EP0559979A2

公开(公告)日：1993-09-15

申请号：EP92307752.3

申请日：1992-08-26

申请人： ADVANTIS

发明人： Reynolds, Henry Statham ,  Bonkowski, Edward Francis ,  Dalsky, Joel Dennis ,  Pannell, Dean Ross ,  Schmidt, Joyce Jean

IPC分类号： H04Q3/64 ,  H04Q3/545

CPC分类号： H04M3/523 ,  G06F19/00 ,  H04M3/36 ,  H04M3/5233 ,  H04M3/5234 ,  H04M3/5235 ,  H04M3/5237 ,  H04M3/5238 ,  H04M7/00 ,  H04M2203/408 ,  H04M2207/12 ,  H04Q3/0016 ,  H04Q3/0029 ,  H04Q2213/1305 ,  H04Q2213/13056 ,  H04Q2213/13072 ,  H04Q2213/13097 ,  H04Q2213/13103 ,  H04Q2213/13106 ,  H04Q2213/13138 ,  H04Q2213/13141 ,  H04Q2213/13199 ,  H04Q2213/13256 ,  H04Q2213/13332 ,  H04Q2213/13343 ,  H04Q2213/13345 ,  H04Q2213/13377 ,  H04Q2213/13504 ,  H04Q2213/13526 ,  H04Q2213/13547 ,  H04Q2213/13564

摘要： A method is described for routing calls outside of a carriers network based on characteristics of the call, the attributes of the caller, the status of subscriberprovided resource, and the status of network telephone provided facilities. Information about the call and the caller's identification is sent from the public switched telephone network (100) to a subscriber call routing processor. The carrier is directed by the routing processor to route the call to the subscriber's resource (108, 109, 110) best able to handle the call. Information about the call and the business relationship the caller has with the subscriber is used by the routing processor to determine which type of resource is needed to handle the call. The routing processor then chooses the particular resource (108, 109, 110) of that type to which the call is to be routed based on the current status of the resource, the status of the network-provided facilities, and the criteria established by the subscriber for selecting between alternative resources. Resource types may include any PSTN terminations, including automatic call distributors, audio response units, modems, and individual stations. The routing processor may also send information to the carrier to be delivered to the subscriber resource to assist in handling the call.

摘要翻译： 描述了一种用于基于呼叫的特性，呼叫者的属性，用户提供的资源的状态以及网络电话提供的设施的状态来在运营商网络之外路由呼叫的方法。 关于呼叫和呼叫者的识别的信息从公共交换电话网络（100）发送到用户呼叫路由处理器。 载波由路由处理器引导以将呼叫路由到最能够处理呼叫的用户资源（108,109,110）。 有关呼叫的信息和呼叫者与用户的业务关系的信息由路由处理器使用以确定处理呼叫所需的资源类型。 路由处理器然后根据资源的当前状态，网络提供的设施的状态以及由该网络提供的设施建立的标准，选择要呼叫的路由类型的特定资源（108,109,110） 用户在替代资源之间进行选择。 资源类型可以包括任何PSTN终端，包括自动呼叫分配器，音频响应单元，调制解调器和各个站。 路由处理器还可以向载体发送要传送给用户资源的信息，以协助处理呼叫。

公开(公告)号：EP0527723A1

公开(公告)日：1993-02-24

申请号：EP90906810.0

申请日：1990-05-09

申请人： ALPHANET TELECOM INC.

发明人： GORDON, Alastair, T. ,  REICHMANN, Michael, J.

IPC分类号： H04M11 ,  H04Q3

CPC分类号： H04Q3/70 ,  H04M11/00 ,  H04Q3/0029 ,  H04Q2213/13512 ,  H04Q2213/13547 ,  Y10S379/912

摘要： Un système de transmission de données amélioré (2) transmet des données au moins en partie par un système téléphonique existant (10), l'amélioration étant due à des dispositifs (4, 6) qui, tout en émettant et recevant des données et en étant commandés par un signal non téléphonique, peuvent en outre établir automatiquement une communication téléphonique avec un ordinateur prédéterminé (8). Une fois le dispositif (4, 6) relié à l'ordinateur, il reçoit des informations telles que le numéro de téléphone particulier qui est utilisé dans la réception et/ou l'émission de données. L'information reçue se rapporte de préférence à l'endroit où se trouve le dispositif (4, 6) et peut être utilisée pour programmer le dispositif de façon appropriée pour exécuter une fonction de manière spécifique à l'endroit où il se trouve. Les informations se rapportant spécifiquement à l'endroit sont déterminées selon le numéro de téléphone de la ligne de téléphone reliant le dispositif (4, 6) au système téléphonique (10) puisque l'ordinateur (8) a la capacité d'identification de numéro d'appel.

公开(公告)号：EP0502104A1

公开(公告)日：1992-09-09

申请号：EP91900514.0

申请日：1990-11-16

申请人： FULLER RESEARCH AND DEVELOPMENT COMPANY

发明人： FULLER, Robert, M. ,  EPLER, Frederick, A. ,  MANOWSKI, Maxwell, E.

IPC分类号： H04B7 ,  H04M1 ,  H04M3 ,  H04M11 ,  H04Q3 ,  H04Q7 ,  H04Q11 ,  H04W4 ,  H04W76 ,  H04W8 ,  H04W68 ,  H04W84 ,  H04W88 ,  H04W92

CPC分类号： H04W4/16 ,  H04M1/006 ,  H04M1/27 ,  H04M1/652 ,  H04M1/658 ,  H04M1/665 ,  H04M3/005 ,  H04M3/382 ,  H04M3/42 ,  H04M3/42042 ,  H04M3/42059 ,  H04M3/42093 ,  H04M3/42102 ,  H04M3/42229 ,  H04M3/428 ,  H04M3/436 ,  H04M3/487 ,  H04M3/527 ,  H04M3/53 ,  H04M3/533 ,  H04M3/537 ,  H04M3/54 ,  H04M3/56 ,  H04M11/00 ,  H04M11/022 ,  H04M2203/2005 ,  H04M2203/2011 ,  H04M2203/2072 ,  H04M2242/22 ,  H04M2242/30 ,  H04Q3/005 ,  H04Q3/54 ,  H04Q3/542 ,  H04Q3/54525 ,  H04Q3/54566 ,  H04Q3/54591 ,  H04Q3/622 ,  H04Q3/625 ,  H04Q3/627 ,  H04Q3/72 ,  H04Q11/0457 ,  H04Q2213/1305 ,  H04Q2213/13072 ,  H04Q2213/13091 ,  H04Q2213/13093 ,  H04Q2213/13095 ,  H04Q2213/13097 ,  H04Q2213/13098 ,  H04Q2213/13102 ,  H04Q2213/13103 ,  H04Q2213/13106 ,  H04Q2213/13141 ,  H04Q2213/1315 ,  H04Q2213/13173 ,  H04Q2213/13174 ,  H04Q2213/13175 ,  H04Q2213/1318 ,  H04Q2213/13204 ,  H04Q2213/13209 ,  H04Q2213/13213 ,  H04Q2213/13216 ,  H04Q2213/1322 ,  H04Q2213/13222 ,  H04Q2213/13224 ,  H04Q2213/1324 ,  H04Q2213/1325 ,  H04Q2213/13256 ,  H04Q2213/1326 ,  H04Q2213/13271 ,  H04Q2213/13274 ,  H04Q2213/13282 ,  H04Q2213/13286 ,  H04Q2213/13299 ,  H04Q2213/13305 ,  H04Q2213/1332 ,  H04Q2213/13322 ,  H04Q2213/13331 ,  H04Q2213/13374 ,  H04Q2213/13376 ,  H04Q2213/13377 ,  H04Q2213/13385 ,  H04Q2213/13405 ,  H04Q2213/13513 ,  H04Q2213/13515 ,  H04Q2213/13532 ,  H04Q2213/13533 ,  H04Q2213/13547 ,  H04W4/12 ,  H04W8/16 ,  H04W8/18 ,  H04W68/00 ,  H04W68/12 ,  H04W76/10 ,  H04W84/022 ,  H04W88/022 ,  H04W88/185 ,  H04W92/02 ,  Y10S379/913

摘要： An adjunct call processor connected to a communications network for providing call processing services. The network includes a switching system including a switch for concurrently servicing a plurality of communications paths and a switch controller for controlling the switch, the switch controller being responsive to switching commands communicated to it. The adjunct call processor is coupled to the switching system for (i) automatically receiving a call from a caller which has been switched to the adjunct call processor by the switching system, (ii) interacting with the caller, and (iii) based on that interaction, transmitting one or more of the switching commands to the switching system causing the call to be handled by the switching system externally of the adjunct call processor.

公开(公告)号：EP0425161A2

公开(公告)日：1991-05-02

申请号：EP90311294.4

申请日：1990-10-16

申请人： AT&T Corp.

发明人： Gawrys, George W. ,  Oberman, Richard A. ,  Willcock, William T.

IPC分类号： H04M3/50 ,  H04Q11/04 ,  H04M11/06 ,  H04M3/58

CPC分类号： H04M3/5183 ,  H04M3/42 ,  H04M3/5125 ,  H04M3/523 ,  H04M3/58 ,  H04M3/62 ,  H04M11/06 ,  H04M2201/38 ,  H04Q3/0029 ,  H04Q3/625 ,  H04Q11/0428 ,  H04Q2213/13072 ,  H04Q2213/13209 ,  H04Q2213/1324 ,  H04Q2213/13282 ,  H04Q2213/13516 ,  H04Q2213/13527 ,  H04Q2213/13547 ,  Y10S379/908

摘要： In the present invention, a first agent terminal, of a group of multi-­windowing agent terminals, (14-1;14-N) answers an integrated voice/data call by (i) directly receiving and displaying call-related information from a communication system in a "Phone" window, and (ii) retrieving data information from a host database system (18,19), and then transferring the voice portion and either (a) predetermined received call-­related information, or (b) a current data display status indication directly to a second agent terminal of a second group of agent terminals. The second agent terminal uses the received data to access a same or other host database system for automatically displaying the pertinent data at the second agent terminal to continue the voice and data call.

摘要翻译： 在本发明中，一组多窗口代理终端的第一代理终端通过（i）在“电话”窗口中直接从通信系统接收和显示呼叫相关信息来应答集成语音/数据呼叫， 并且（ii）从主机数据库系统检索数据信息，然后传送语音部分和（a）预定接收到的呼叫相关信息，或（b）当前数据显示状态指示直接到第二代理终端 代理终端组。 第二代理终端使用接收到的数据来访问相同或其他主机数据库系统，用于在第二代理终端处自动显示相关数据以继续语音和数据呼叫。