Abstract:
A service controller includes a network interface for coupling to a local area network of a hospitality establishment, and one or more processors coupled to the network interface. The one or more processors are configured to detect a device identifier of a user device on a local area network of a hospitality establishment, determine whether a guest of the hospitality establishment is associated with the device identifier, and automatically activate a service for the user device at the hospitality establishment in response to detecting the device identifier on the local area network when a guest of the hospitality establishment is determined to be associated with the device identifier.
Abstract:
A user profile server stores a particular user profile corresponding to a user who belongs to a plurality of separate loyalty programs, and the particular user profile includes a plurality of different loyalty program user identifiers each identifying the user on a respective one of the separate loyalty programs. The user profile server communicates user a preference included on the particular user profile to a first controller via the computer network and communicates the user preference included on the particular user profile to a second controller via the computer network. The first controller is associated with a first hospitality location where the user is identified according to a first loyalty program user identifier included on the particular user profile, and the second is controller is associated with a second hospitality location where the user is identified according to a second loyalty program user identifier included on the particular user profile.
Abstract:
An apparatus for automatic client device location detection includes a controller module configured to receive first network traffic transmitted on a computer network of a hospitality establishment from a known location within the hospitality establishment. The controller module is further configured to query one or more network components of the computer network to determine a source access-node from which the first network traffic originated, and store a mapping of the source access-node to the known location in the storage device. The controller module is further configured to receive second network traffic transmitted on the computer network by a client device at the hospitality establishment, query the one or more network components of the computer network to determine that the second network traffic originated from the source access-node, and automatically determine the client device to be at the known location according to the mapping in the storage device.
Abstract:
One or more processors are configured to associate a first local IP address with a computer while the computer is connected to a first network access node thereby providing the computer with access to a network. The first local IP address is one of a plurality of local IP addresses used on the network. The one or more processors monitor transmissions received from the first network access node to determine when the computer requests an Internet transaction. When the computer requests an Internet transaction, a first one of the globally unique IP addresses is associated with the first local IP address thereby allowing the computer to conduct the Internet transaction. The first globally unique IP address is disassociated from the first local IP address after termination of the Internet transaction and is then available for association with any of the local IP addresses used on the network.
Abstract:
A client device in a distributed system sends a request to a server via a network and receives a service time duration from the server. The service time duration corresponds to time that the server spent servicing the request. A processor of the client device compares the service time duration with a dynamically generated service time threshold, and automatically issues one or more alert messages to a network operation center (NOC) when the service time duration is greater than the service time threshold. The service time threshold is dynamically calculated according to historic service time durations received from the server for a plurality of previous requests sent by the client device. The service time threshold is dynamically calculated according to historic service time durations of only previous requests of a same type as the request, where the previous requests sent by the client device are of a plurality of types.
Abstract:
A system includes a storage device for storing details of a plurality of reservations of a hospitality establishment. A particular reservation includes a set of reservation-specific settings affecting behavior of the computer network at the hospitality establishment during the reservation. The settings may include a registered device setting for affecting behavior of a computer network at the hospitality establishment toward a user device having a specified device identifier. The system further includes a clock unit for tracking time, and a system controller coupled to the computer network and having access to the storage device and the clock unit. The system controller automatically configures one or more network components of the computer network when a start time of the particular reservation is reached in order to activate the reservation-specific settings.
Abstract:
A bandwidth management system includes a plurality of queues respectively corresponding to a plurality of zones. An enqueuing module receives network traffic from one or more incoming network interfaces, determines a belonging zone to which the network traffic belongs, and enqueues the network traffic on a queue corresponding to the belonging zone. A dequeuing module selectively dequeues data from the queues and passes the data to one or more outgoing network interfaces. When dequeuing data from the queues the dequeuing module dequeues an amount of data from a selected queue, and the amount of data dequeued from the selected queue is determined according to user load of a zone to which the selected queue corresponds.
Abstract:
A captive portal system includes a login database, a web server, and a name server. The name server receives a DNS request from a user device, queries the login database to determine whether the user device is logged in, and responds to the DNS request with the IP address of the web server as a resolved IP address of the specified domain name when the user device is not logged in. The web server accepts a connection request from the user device to the IP address of the web server, receives an HTTP request specifying a non-local target URL from the user device, queries the login database to determine whether the user device is logged in according to the source address of the user device, and acts as a transparent proxy between the user device and the non-local target URL when the user device is logged in.
Abstract:
A media system includes a computer network, a media device supporting a network-based media sharing protocol, a plurality of output devices located at a plurality of physical locations within a hospitality establishment, and a system controller. In response to a first event, the system controller assigns the media device to a particular guest device by reconfiguring one or more components of the computer network to enable the particular guest device to utilize the network-based media sharing protocol to share media over the computer network with the media device, and commands an output device located at a physical location associated with the particular guest device to play media corresponding to the media signal outputted by the media device on the output port. In response to a second event, the system controller un-assigns the media device from the particular guest device and commands the output device to stop playing the media.
Abstract:
A method of automatic hostname configuration includes receiving a request from a client device. A location detection module may be utilized for determining a location identifier representing a location at which the client device is located. A hostname is formed including at least the location identifier, and a control server assigns the hostname to the client device by sending an acknowledgement including the hostname to the client device. The request and acknowledgement may be communicated using DHCP. Simple network management protocol messages may be sent to one or more switches to query for a MAC address of the client device to determine the source switch and port from which the request originated. The switch-port-to-location table may include several ports that map to a same location identifier. The hostname may further be formed by including a device type identifier associated with the client device.