Abstract:
A method for operating a voicemail system (110) can include receiving a call (302, 502) at the voicemail system (110), wherein the call originates from a calling party device (106), determining if the calling party device (106) is compatible with a video greeting feature (306, 506), sending a video greeting (308, 510) to the called party device (106) if it is determined that the calling party device (106) is compatible with the video greeting feature, and recording a voicemail message (314) received in response to the video greeting being played on the called party device (106). Another method can include sending a video greeting identifier to the called party device (106), the video greeting identifier being used to identify a video greeting stored on the calling party device (106). Methods for operating a mobile device (200) and a voicemail system (110) are also disclosed.
Abstract:
A voicemail system (18, 30) includes a memory (38, 64) and a processor (34, 62). The memory (38, 64) can store data relating to one or more users. An incoming communication can be handled by the voicemail system (18, 30) and provided with functionality based upon a user's preferences, for example. The voicemail system (18, 30) can include functionality to allow a user to convert a voicemail message to a desired format and forward the file to one or more designated destinations. Methods (700, 800, 900, 1000) for forwarding one or messages are also disclosed.
Abstract:
An Internet Protocol Network Telephony call center having a plurality of agents for serving clients also processes e-mails addresses to the call center, but not to specific agents. An e-mail server receives and routes the e-mail, and includes a router and a database storing skill set information regarding agents. The router extracts information from the e-mails, matches key words in the extracted information with key words from the skill sets, and routes the e-mails to appropriate agents having the necessary skills to respond to the service requirements in the e-mails.
Abstract:
A method for reducing a risk of a call connection failure in a video communication providing a multimedia ring back tone service includes replying to a call connection request from a calling terminal, receiving a first message, determining whether the first message includes predetermined data and if the first message includes the predetermined data, setting a second message from the calling terminal as an initial value for a Numbered Simple Retransmission Protocol (NSRP) session with the calling terminal. The predetermined data may include a video temporal spatial tradeoff command, miscellaneous video temporal spatial indication, or a video fast update picture command. A system to perform the method includes a receiving unit, a determination unit, and a setting unit.
Abstract:
A mobile communications system network (2) includes video services equipment (8) that is configured to be able to receive a video call and to record it. A user can set up an association between a virtual mobile number for use to connect to the video call recording video services equipment (8), and an intended recipient delivery email address for a call made using that virtual mobile number. The user can then place a video call to the allocated virtual mobile number to record and send a video message to the indicated delivery email address. The video services equipment (8) prepares the recorded video message as an email attachment and forwards it by email to the indicated deliver email address.
Abstract:
A presence aware communications system, comprising a messaging system configured to perform at least one of the following operations: (a) provide a subscriber's communication device with information regarding an incoming contact during a messaging session between the subscriber's communication device and the messaging system; (b) provide the subscriber's communication device with a text message containing information regarding one or more messages when a notification is received that the subscriber's communication device is available; (c) provide the subscriber's communication device with a text message relating to a voice message from a different first party received by the messaging system; (d) in response to the subscriber's communication device requesting a connection with at least one of an inputted telephone number and address, provide the subscriber's communication device with a notification respecting at least one eligible message from a second party associated with the at least one of an inputted telephone number and address; (e) while a contact between the subscriber and a different third party is in progress, provide the subscriber's communication device with information respecting the at least one eligible message from the third party; (f) transform an audio messaging session between the messaging system and the communication device of a contacting party into a graphical user interface-based audio session; and (g) transform the audio messaging session into a session having a video channel or both audio and video channels.
Abstract:
A presence aware communications system, comprising a messaging system configured to perform at least one of the following operations: (a) provide a subscriber's communication device with information regarding an incoming contact during a messaging session between the subscriber's communication device and the messaging system; (b) provide the subscriber's communication device with a text message containing information regarding one or more messages when a notification is received that the subscriber's communication device is available; (c) provide the subscriber's communication device with a text message relating to a voice message from a different first party received by the messaging system; (d) in response to the subscriber's communication device requesting a connection with at least one of an inputted telephone number and address, provide the subscriber's communication device with a notification respecting at least one eligible message from a second party associated with the at least one of an inputted telephone number and address; (e) while a contact between the subscriber and a different third party is in progress, provide the subscriber's communication device with information respecting the at least one eligible message from the third party; (f) transform an audio messaging session between the messaging system and the communication device of a contacting party into a graphical user interface-based audio session; and (g) transform the audio messaging session into a session having a video channel or both audio and video channels.
Abstract:
An Internet Protocol Network Telephony call center having a plurality of agents for serving clients also processes e-mails addresses to the call center, but not to specific agents. An e-mail server receives and routes the e-mail, and includes a router and a database storing skill set information regarding agents. The router extracts information from the e-mails, matches key words in the extracted information with key words from the skill sets, and routes the e-mails to appropriate agents having the necessary skills to respond to the service requirements in the e-mails.
Abstract:
When one of two IP telephones that are maintaining a call receives a TV camera connection request, the IP telephone obtains a URI of an IP TV camera service from a resource record of the opposing terminal. Then, the IP telephone delivers the URI of the IP TV camera service to an IP TV camera adaptor of its own IP telephone in order to make a video communication request. The resource record of the opposing terminal is associated with a telephone number of the opposing IP telephone, the record being obtained by connecting to a DNS server. The IP TV camera adaptor connects a call, via the IP telephone, to an IP TV camera adaptor of the opposing terminal, using the URI of the IP TV camera service of the opposing terminal and performs video image communication.
Abstract:
A first mobile communication terminal sends position data of an avatar for the terminal and position data of an avatar for a second mobile communication terminal, with which a user of the first terminal wishes to communicate, to a communication control device. The communication control device determines whether a position indicated by each of the two pieces of position data is within a predetermined space. If the communication control device determines that positions indicated by the two pieces of position data are within the predetermined space, the first and second mobile communication terminals start a videophone call using captured images, and otherwise, the mobile communication terminals start a videophone call using avatar images.