公开(公告)号：US07312863B2

公开(公告)日：2007-12-25

申请号：US11022215

申请日：2004-12-23

Applicant: Matthew Feinsod ,  Michael Perlmutter

Inventor： Matthew Feinsod ,  Michael Perlmutter

IPC: G01C1/10 ,  G01J1/20

CPC classification number: G02B27/646

Abstract: A light-emitting apparatus, for enabling a spot of light to be projected on a desired target located a distance away such that the spot is projectable on the desired target without any or substantially any undesired movement. The apparatus may include a housing, a light generating device located within the housing and operable to generate a beam of light, a sensing device or devices for sensing an undesired action of the housing, a control circuit operable to provide a control signal corresponding to the sensed undesired action, and a drive device operable to counter act all or at least some of the undesired action of said housing in accordance with said control signal. The sensing device or devices may be one or more gyroscopes, accelerometers or other such devices.

Abstract translation: 一种发光装置，用于使光点能够投影在远离一定距离处的所需目标上，使得光斑可投射在期望的目标上，而没有任何或基本上任何不期望的运动。 该装置可以包括壳体，位于壳体内并且可操作以产生光束的光产生装置，用于感测壳体的不期望的动作的感测装置或装置，可操作以提供对应于所述壳体的控制信号的控制信号 感测到的不期望的动作，以及可操作以根据所述控制信号对所述壳体的所有或至少一些不期望的动作进行反作用的驱动装置。 感测装置或装置可以是一个或多个陀螺仪，加速计或其它这样的装置。

公开(公告)号：US08315374B2

公开(公告)日：2012-11-20

申请号：US12480023

申请日：2009-06-08

Applicant: S. Michael Perlmutter

Inventor： S. Michael Perlmutter

IPC: H04M3/00

CPC classification number: H04M3/53 ,  H04M3/42153 ,  H04M3/42221 ,  H04M3/5166 ,  H04M3/5191

Abstract: A recording system has an interface enabled to monitor interaction between an agent of an enterprise and a second person, recording apparatus enabled to record the interaction and to store the recording in a data repository, and software stored in and executing from a machine-readable medium, the software providing functions for controlling the recording apparatus. The software responds to inputs from the second person to control the recording apparatus.

Abstract translation: 记录系统具有能够监视企业的代理和第二人之间的交互的接口，能够记录交互并将记录存储在数据存储库中的记录装置以及存储在机器可读介质中并从其执行的软件 提供用于控制记录装置的功能的软件。 软件响应来自第二人员的输入来控制记录装置。

公开(公告)号：US08010092B2

公开(公告)日：2011-08-30

申请号：US10875701

申请日：2004-06-23

Applicant: Michael Perlmutter ,  Dan Kikinis

Inventor： Michael Perlmutter ,  Dan Kikinis

IPC: H04M3/42

CPC classification number: H04M3/51 ,  H04M7/0048 ,  H04W4/12 ,  H04W88/184

Abstract: A system for identifying and interacting with callers has: a telephone switch for receiving and distributing incoming calls; a messaging server for sending or receiving messages and attachments; and, a software routine for identifying wireless callers and for matching them to messages in the messaging server. The system is characterized in that upon receiving a call the system attempts to identify the call to a caller and of the caller is not already known in the system or identified an automated message is generated and sent to the caller asking for the desired information. In one embodiment the caller sends a message when the call is placed to optimize identification.

Abstract translation: 用于识别和与呼叫者交互的系统具有：用于接收和分发来电的电话交换机; 用于发送或接收消息和附件的消息传送服务器; 以及用于识别无线呼叫者并将其与消息传递服务器中的消息相匹配的软件例程。 该系统的特征在于，在接收到呼叫时，系统尝试识别对呼叫者的呼叫并且呼叫者在系统中尚未知晓，或者识别出生成自动消息并将其发送给呼叫者，询问所需信息。 在一个实施例中，当呼叫被放置以优化识别时，呼叫者发送消息。

公开(公告)号：US20100202031A1

公开(公告)日：2010-08-12

申请号：US12761691

申请日：2010-04-16

Applicant: Matthew Feinsod ,  Michael Perlmutter

Inventor： Matthew Feinsod ,  Michael Perlmutter

IPC: G02B26/08

CPC classification number: G02B27/646 ,  G02B26/08 ,  G02B27/20 ,  H01S5/005 ,  H01S5/0071

Abstract: A light-emitting apparatus, for enabling a beam of light to be projected on a desired target located a distance away to project the beam on the desired target without any or substantially any undesired movement. The apparatus may include a housing, a light generating device located within the housing and operable to generate a beam of light, a sensing device or devices for sensing an undesired action of the housing, a control circuit operable to provide a control signal corresponding to the sensed undesired action, and a drive device operable to counter act all or at least some of the undesired action of said housing in accordance with said control signal. The sensing device or devices may be one or more gyroscopes, accelerometers or other such devices.

Abstract translation: 一种发光装置，用于使光束能够投影到期望的目标上，距离远离将光束投射在期望的目标上，而没有任何或基本上任何不期望的运动。 该装置可以包括壳体，位于壳体内并且可操作以产生光束的光产生装置，用于感测壳体的不期望的动作的感测装置或装置，可操作以提供对应于所述壳体的控制信号的控制信号 感测到的不期望的动作，以及可操作以根据所述控制信号对所述壳体的所有或至少一些不期望的动作进行反作用的驱动装置。 感测装置或装置可以是一个或多个陀螺仪，加速计或其它这样的装置。

公开(公告)号：US20090171752A1

公开(公告)日：2009-07-02

申请号：US11965958

申请日：2007-12-28

Applicant: Brian Galvin ,  S. Michael Perlmutter ,  Grigory Shenkman ,  Herbert Willi Artur Ristock

Inventor： Brian Galvin ,  S. Michael Perlmutter ,  Grigory Shenkman ,  Herbert Willi Artur Ristock

IPC: G06Q10/00

CPC classification number: G06Q30/02 ,  G06Q10/06 ,  G06Q10/063

Abstract: A transaction routing method in a contact center has steps for (a) identifying an initiator of a received transaction; (b) gathering information about the initiator of the transaction; (c) determining agents available to receive and service the transaction, and gathering information about the agents; (d) using the gathered information, determining a product or promotion; (e) forming combinations among the available agents, the initiator, and the products; (f) determining potential profit contribution or probability for individual ones of the combinations formed in step (e); and (g) selecting an agent to service the transaction based on the potential profitability determined in step (f).

Abstract translation: 联络中心中的交易路由方法具有以下步骤：（a）识别接收到的交易的发起者; （b）收集有关交易发起人的信息; （c）确定可用于接收和服务交易的代理人，以及收集有关代理人的信息; （d）使用收集的信息，确定产品或促销活动; （e）在可用的试剂，引发剂和产物之间形成组合; （f）确定在步骤（e）中形成的组合中的各个组合的潜在利润贡献或概率; 以及（g）基于在步骤（f）中确定的潜在利润率来选择代理服务于交易。

公开(公告)号：US20090171668A1

公开(公告)日：2009-07-02

申请号：US11966913

申请日：2007-12-28

Applicant: Dave Sneyders ,  Brian Galvin ,  S. Michael Perlmutter

Inventor： Dave Sneyders ,  Brian Galvin ,  S. Michael Perlmutter

IPC: G10L21/00

CPC classification number: G06N5/025 ,  G10L15/26 ,  G10L17/22 ,  G10L25/72 ,  H04M3/5133 ,  H04M3/5141 ,  H04M3/5166 ,  H04M3/5183 ,  H04M2203/357

Abstract: A management system for guiding an agent in a media-specific dialogue has a conversion engine for instantiating ongoing dialogue as machine-readable text, if the dialogue is in voice media, a context analysis engine for determining facts from the text, a rules engine for asserting rules based on fact input, and a presentation engine for presenting information to the agent to guide the agent in the dialogue. The context analysis engine passes determined facts to the rules engine, which selects and asserts to the presentation engine rules based on the facts, and the presentation engine provides periodically updated guidance to the agent based on the rules asserted.

Abstract translation: 用于在媒体特定对话中指导代理的管理系统具有用于将当前对话作为机器可读文本实例化的转换引擎，如果对话在语音媒体中，则用于从文本确定事实的上下文分析引擎，用于 基于事实输入来声明规则，以及呈现引擎，用于向代理人呈现信息以指导代理在对话中。 上下文分析引擎将确定的事实传递给规则引擎，规则引擎根据事实选择和断言呈现引擎规则，并且呈现引擎基于所声明的规则向代理提供定期更新的指导。

公开(公告)号：US20090168989A1

公开(公告)日：2009-07-02

申请号：US11965053

申请日：2007-12-27

Applicant: S. Michael Perlmutter

Inventor： S. Michael Perlmutter

IPC: H04M3/00

CPC classification number: H04M3/5235 ,  H04M3/4217 ,  H04M3/5166 ,  H04M3/5183 ,  H04M3/5191 ,  H04M3/5231 ,  H04M3/5232 ,  H04M2203/408

Abstract: A communication center has agents operating at workstations and enabled to interact with customers, a router for routing incoming transactions from customers to agents, and routing rule sets associated with specific customers. Individual ones of the rule sets include one or more contact constraints set by the customer associated with the rule set.

Abstract translation: 通信中心具有在工作站上操作并具有与客户交互的代理，用于将从客户到代理的传入事务路由的路由器以及与特定客户相关联的路由规则集。 规则集中的单个规则集包括与规则集相关联的客户设置的一个或多个联系约束。

公开(公告)号：US20080212154A1

公开(公告)日：2008-09-04

申请号：US12043852

申请日：2008-03-06

Applicant: Matthew Feinsod ,  Michael Perlmutter

Inventor： Matthew Feinsod ,  Michael Perlmutter

IPC: G02B26/08

CPC classification number: G02B27/646 ,  G02B26/08 ,  G02B27/20 ,  H01S5/005 ,  H01S5/0071

Abstract: A light-emitting apparatus, for enabling a beam of light to be projected on a desired target located a distance away to project the beam on the desired target without any or substantially any undesired movement. The apparatus may include a housing, a light generating device located within the housing and operable to generate a beam of light, a sensing device or devices for sensing an undesired action of the housing, a control circuit operable to provide a control signal corresponding to the sensed undesired action, and a drive device operable to counter act all or at least some of the undesired action of said housing in accordance with said control signal. The sensing device or devices may be one or more gyroscopes, accelerometers or other such devices.

Abstract translation: 一种发光装置，用于使光束能够投影到期望的目标上，距离远离将光束投射在期望的目标上，而没有任何或基本上任何不期望的运动。 该装置可以包括壳体，位于壳体内并且可操作以产生光束的光产生装置，用于感测壳体的不期望的动作的感测装置或装置，可操作以提供对应于所述壳体的控制信号的控制信号 感测到的不期望的动作，以及可操作以根据所述控制信号对所述壳体的所有或至少一些不期望的动作进行反作用的驱动装置。 感测装置或装置可以是一个或多个陀螺仪，加速计或其它这样的装置。

公开(公告)号：US20050286492A1

公开(公告)日：2005-12-29

申请号：US10875701

申请日：2004-06-23

Applicant: Michael Perlmutter ,  Dan Kikinis

Inventor： Michael Perlmutter ,  Dan Kikinis

IPC: H04M3/51 ,  H04M7/00 ,  H04W4/12 ,  H04W88/18 ,  H04L1/00

CPC classification number: H04M3/51 ,  H04M7/0048 ,  H04W4/12 ,  H04W88/184

Abstract: A system for identifying and interacting with callers has: a telephone switch for receiving and distributing incoming calls; a messaging server for sending or receiving messages and attachments; and, a software routine for identifying wireless callers and for matching them to messages in the messaging server. The system is characterized in that upon receiving a call the system attempts to identify the call to a caller and of the caller is not already known in the system or identified an automated message is generated and sent to the caller asking for the desired information. In one embodiment the caller sends a message when the call is placed to optimize identification.

Abstract translation: 用于识别和与呼叫者交互的系统具有：用于接收和分发来电的电话交换机; 用于发送或接收消息和附件的消息传送服务器; 以及用于识别无线呼叫者并将其与消息传递服务器中的消息相匹配的软件例程。 该系统的特征在于，在接收到呼叫时，系统尝试识别对呼叫者的呼叫并且呼叫者在系统中尚未知晓，或者识别出生成自动消息并将其发送给呼叫者，询问所需信息。 在一个实施例中，当呼叫被放置以优化识别时，呼叫者发送消息。

公开(公告)号：US06470080B2

公开(公告)日：2002-10-22

申请号：US09626779

申请日：2000-07-27

Applicant: S Michael Perlmutter

Inventor： S Michael Perlmutter

IPC: H04M700

CPC classification number: H04L67/306 ,  H04L65/4007 ,  H04M3/42042 ,  H04M3/42059 ,  H04M3/42102 ,  H04M3/42323 ,  H04M3/51 ,  H04M3/5166 ,  H04M3/5183 ,  H04M3/5191 ,  H04M3/523 ,  H04M3/5233 ,  H04M3/5237 ,  H04M3/56 ,  H04M3/58 ,  H04M7/006 ,  H04M7/12 ,  H04M2203/551 ,  H04M2207/12 ,  H04M2242/22 ,  H04Q3/0029 ,  H04Q3/0045 ,  H04Q3/64 ,  H04Q3/66 ,  H04Q3/72 ,  H04Q2213/13034 ,  H04Q2213/13072 ,  H04Q2213/13093 ,  H04Q2213/13103 ,  H04Q2213/13106 ,  H04Q2213/13141 ,  H04Q2213/13164 ,  H04Q2213/13174 ,  H04Q2213/13204 ,  H04Q2213/1322 ,  H04Q2213/13345 ,  H04Q2213/13349 ,  H04Q2213/13389

Abstract: Telephone call routing in networks is provided by forwarding routing data other than origination identification and destination identification in-band with calls, and using the in-band data at call destinations to do further routing. In some embodiments negotiation is accomplished between routers at different points in the network based on the in-band routing data. Practice of the invention extends to intelligent telephony networks and as well to simulated telephone calls between computers in wide area data networks, such as the Internet and Intranets.

Abstract translation: 网络中的电话呼叫路由是通过转发路由数据而不是发起标识和目的地标识带内带呼叫，并使用呼叫目的地的带内数据进行进一步的路由。 在一些实施例中，基于带内路由数据在网络中的不同点的路由器之间完成协商。 本发明的实践扩展到智能电话网络，以及在诸如因特网和内联网之类的广域数据网络中的计算机之间的模拟电话呼叫。