公开(公告)号：US20220406303A1

公开(公告)日：2022-12-22

申请号：US17350394

申请日：2021-06-17

Applicant: Bank of America Corporation

Inventor： Sandeep Kumar Chauhan ,  Udaya Kumar Raju Ratnakaram ,  Nandini Rathaur ,  Vibhu Srivastava ,  Puneetha Polasa

IPC: G10L15/22 ,  G10L15/30 ,  G10L15/18 ,  G06F3/16 ,  G06Q20/18 ,  G06F21/31

Abstract: Arrangements for voice enabled event processing are provided. In some aspects, a self-service kiosk may detect a mobile device of a user and a connection may be established between the self-service kiosk and the mobile device. The user may request, via natural language data input, processing of an event, such as a transaction. The natural language data input may be captured by the mobile device of the user and transmitted to the self-service kiosk or other processing device. The natural language input may be processed to identify the requested event. Based on the processed natural language data, an event processing request may be generated. Based on processing the event, one or more event processing commands may be generated. The event processing commands may be executed to perform one or more functions associated with completion of the event processing (e.g., distributing funds, activating a deposit receptacle, or the like).

公开(公告)号：US20220405507A1

公开(公告)日：2022-12-22

申请号：US17349006

申请日：2021-06-16

Applicant: Bank of America Corporation

Inventor： Sandeep Verma ,  Shailendra Singh ,  Divya Sharma ,  Nandini Rathaur

IPC: G06K9/00 ,  G06N3/04 ,  G06N3/08 ,  G06T7/00 ,  G06K9/62

Abstract: Apparatus and methods for a smart glasses device are provided. The smart glasses device may execute a prediction model on video data captured by the smart glasses device to retrain the prediction model. The prediction model may be retrained in response to a data synchronization between an output of the prediction model and a gesture captured by the smart glasses device.

公开(公告)号：US20220157323A1

公开(公告)日：2022-05-19

申请号：US17098652

申请日：2020-11-16

Applicant: BANK OF AMERICA CORPORATION

Inventor： Sandeep Verma ,  Pavan Chayanam ,  Srinivas Dundigalla ,  Nandini Rathaur ,  Rama Yannam

IPC: G10L17/10 ,  G06N20/00 ,  G06F9/451 ,  G10L17/04

Abstract: Embodiments of the present invention provide systems and methods for using machine learning to analyze and infer the contextual significance of a conversational language in order to proactively engage with one or more users in a familiar manner via a virtual voice assistant. As such, the systems and methods reduce redundancy of process steps for the user in accessing relevant information or initiating certain resource activities via disparate channels of communication by creating a continuity of conversational tone and substance.

公开(公告)号：US20250126204A1

公开(公告)日：2025-04-17

申请号：US18380314

申请日：2023-10-16

Applicant: Bank of America Corporation

Inventor： Sandeep Verma ,  Nandini Rathaur ,  Pavan K. Chayanam ,  Srinivas Dundigalla

IPC: H04M3/51 ,  H04M3/42 ,  H04M3/436 ,  H04M3/523

Abstract: Arrangements for pre-authenticating users to interactive voice response (IVR) systems are provided. In some examples, a user may initiate, via an application executing on a mobile device of the user, a telephone call to an IVR system. A computing platform may intercept the call and may generate a one-time passcode (OTP). The OTP may be appended to the telephone number as a suffix and the telephone call may be initiated with the IVR system using the telephone number and appended suffix. The IVR system may extract the OTP and may validate the OTP. If the OTP is validated, the call may be initiated as a pre-authenticated call in which the IVR system might not request authentication data from the user. If the OTP is not validated, the call may be initiated as a standard call in which the IVR system may request authentication data from the user.

公开(公告)号：US20240422180A1

公开(公告)日：2024-12-19

申请号：US18208934

申请日：2023-06-13

Applicant: BANK OF AMERICA CORPORATION

Inventor： Sandeep Verma ,  Pavan Chayanam ,  Srinivas Dundigalla ,  Nandini Rathaur

IPC: H04L9/40 ,  G06N20/00 ,  H04L9/00 ,  H04L9/14 ,  H04L9/30

Abstract: Systems, computer program products, and methods are described herein for secured data analysis and synthetic identity detection in a distributed ledger network. The present invention is configured to receive an event for a predetermined set of occurrences, generate a first hash packet and a second hash packet, wherein the first hash packet is generated by applying a hashing engine to a first identifier, and wherein the second hash packet is generated by applying the hashing engine to a second identifier, generate, by a distributed ledger server, a first key pair, generate, by the member of the distributed ledger network, a second key pair, encrypt a bundle using the first public key, wherein the bundle comprises the first and second hash packets, and appending the bundle to the transaction object, wherein the transaction object is distributed to the distributed ledger network.

公开(公告)号：US20240386399A1

公开(公告)日：2024-11-21

申请号：US18783496

申请日：2024-07-25

Applicant: Bank of America Corporation

Inventor： Sneha Padiyar ,  Sandeep Kumar Chauhan ,  Nandini Rathaur ,  Aditya Sharma

IPC: G06Q20/04 ,  G06Q20/38

Abstract: Systems, methods, and apparatus are provided for authenticating avatar activity in a metaverse environment. A metaverse application may enable interactions between an agent avatar and a customer avatar in a secure bidirectional metaverse session. Customer identity may be verified using meta-information associated with avatar appearance or behavior, device data, and/or methods of avatar control. The agent avatar and customer avatar may view a virtual representation of a defective check in the metaverse environment. The customer avatar may sign the virtual check in the metaverse environment. The signature may be captured and reproduced on a paper check by a device interfacing with the metaverse application. The metaverse application may store technical logs of the metaverse session for future reference.

公开(公告)号：US20240354725A1

公开(公告)日：2024-10-24

申请号：US18136925

申请日：2023-04-20

Applicant: Bank of America Corporation

Inventor： Maneesh Kumar Sethia ,  Shailendra Singh ,  Sandeep Kumar Chauhan ,  Saurabh Arora ,  Nandini Rathaur

IPC: G06Q20/10 ,  G01S5/02 ,  G06Q20/02 ,  G06Q20/20

CPC classification number: G06Q20/102 ,  G01S5/0205 ,  G06Q20/027 ,  G06Q20/20

Abstract: An electronic bill may be generated, transmitted, and paid remotely at a POS using a UWB-compatible user device. The location of the user device may be detected leveraging UWB technology at the POS. The bill may be pushed to the user device over a MEMS network of sensor nodes at the POS. An optimal route over the sensor nodes may be selected so that the electronic bill is directed to a sensor node in proximity to the user device. The selected route may minimize the number of sensor nodes over which the bill must pass. The route may be dynamically changed when the user device is moved from one location to another at the POS. The customer may specify an electronic payment method in response to receiving the bill or the customer may have pre-specified the payment method. An electronic confirmation of payment may be transmitted to the POS.

公开(公告)号：US12067348B1

公开(公告)日：2024-08-20

申请号：US18230230

申请日：2023-08-04

Applicant: Bank of America Corporation

Inventor： Sandeep Verma ,  Nandini Rathaur ,  Pavan Chayanam ,  Srinivas Dundigalla

IPC: G06F40/151 ,  G06F3/01 ,  G06F40/14

CPC classification number: G06F40/151 ,  G06F3/013 ,  G06F40/14

Abstract: Smart glasses may be used for intelligent UI webpage optimization leveraging UI and viewer extraction telemetry. The smart glasses may include an eyeball tracking device. Methods may include tracking the movement of the eye of a user on the UI webpage. Methods may further include capturing a segment of data within the movement of the eye of a user on a UI webpage and storing the segment of data in memory on the smart glasses. Methods may also include updating the UI webpage based on an instruction in the data segment transmitted to the UI. Additionally, methods may include autofilling the data segment at the point of user eye movement on the UI webpage. Eyeball movement data may transfer from the smart glasses to UI webpage code.

公开(公告)号：US11949800B2

公开(公告)日：2024-04-02

申请号：US17740456

申请日：2022-05-10

Applicant: Bank of America Corporation

Inventor： Tushar Agarwal ,  Sandeep Kumar Chauhan ,  Nandini Rathaur ,  Vasuki Anand ,  Amardeep Singh Talwar ,  Pushpa Neelakantan ,  Shailendra Singh

IPC: H04L9/36 ,  G06Q30/016 ,  G06T13/40 ,  G06T19/00 ,  H04L9/08

CPC classification number: H04L9/36 ,  G06Q30/016 ,  G06T13/40 ,  G06T19/006 ,  H04L9/0863

Abstract: Apparatus, systems and methods for providing a four-part, virtual reality (VR) customer service interaction between a customer service avatar operating on a VR platform and a customer using both a mobile device and a VR device are provided. Methods may include activating a VR session between the customer service avatar and the customer. Methods may include validating the VR session between the customer service avatar and the customer. Methods may include processing a co-browsing VR session request. Methods may include initiating the VR session between the customer service avatar and the customer.

公开(公告)号：US11631245B2

公开(公告)日：2023-04-18

申请号：US17349006

申请日：2021-06-16

Applicant: Bank of America Corporation

Inventor： Sandeep Verma ,  Shailendra Singh ,  Divya Sharma ,  Nandini Rathaur

IPC: G06V20/00 ,  G06V20/20 ,  G06N3/08 ,  G06T7/00 ,  G06V40/20 ,  G06V40/16 ,  G06F18/214 ,  G06F18/21 ,  G06N3/045 ,  G06Q30/02 ,  G06Q50/16 ,  G06Q40/03

Abstract: Apparatus and methods for a smart glasses device are provided. The smart glasses device may execute a prediction model on video data captured by the smart glasses device to retrain the prediction model. The prediction model may be retrained in response to a data synchronization between an output of the prediction model and a gesture captured by the smart glasses device.