Federated uptake throttling
    12.
    发明授权
    Federated uptake throttling 有权
    联合摄取节流

    公开(公告)号:US08904031B2

    公开(公告)日:2014-12-02

    申请号:US11967485

    申请日:2007-12-31

    Abstract: In a first enterprise joined in a distributed, federated network of second enterprises, a system is provided for managing data flow between enterprises, the system including a data management server in the first enterprise having access to sets of rules for managing data flow to and from the first enterprise, a first data interface in the first enterprise dedicated to data transfer to a paired second dedicated data interface at a neighboring second enterprise in the federation, wherein the first data interface manages data sent to the second interface and/or data incoming from the second interface according to the sets of rules for managing data flow.

    Abstract translation: 在加入第二企业分散式联合网络的第一家企业中,提供了一种用于管理企业之间数据流的系统,该系统包括第一企业中的数据管理服务器,可以访问用于管理数据流的规则集 第一企业,第一企业中的第一数据接口,专用于在联盟中的相邻第二企业处将数据传输到配对的第二专用数据接口,其中第一数据接口管理发送到第二接口的数据和/或从 根据用于管理数据流的规则集合的第二个接口。

    Accumulative decision point data analysis system for telephony and electronic communications operations
    13.
    发明授权
    Accumulative decision point data analysis system for telephony and electronic communications operations 有权
    电话和电子通信业务的累积决策点数据分析系统

    公开(公告)号:US07573990B2

    公开(公告)日:2009-08-11

    申请号:US11462316

    申请日:2006-08-03

    Applicant: Brian Galvin

    Inventor: Brian Galvin

    Abstract: A system for generating usage statistics for a communications routing system from data generated at routing points and at end points of the system has a processor having access to the communications routing system for analyzing the data and generating the statistics, and a server having access to the processor for rendering the generated statistics into a format for display. The data used to generate the statistics includes routing path information for events routed through the communications routing system and optionally interaction histories recorded at certain routing points and end points in the communications routing system.

    Abstract translation: 用于根据在系统的路由点和端点产生的数据来生成通信路由系统的使用统计的系统具有访问通信路由系统以用于分析数据和生成统计信息的处理器,以及具有访问 处理器,用于将生成的统计数据呈现为显示格式。 用于生成统计数据的数据包括通过通信路由系统路由的事件的路由路径信息,以及可选地在通信路由系统的某些路由点和终点处记录的交互历史。

    Federated Access
    14.
    发明申请
    Federated Access 有权
    联合访问

    公开(公告)号:US20090172025A1

    公开(公告)日:2009-07-02

    申请号:US11967508

    申请日:2007-12-31

    CPC classification number: H04L67/2809 G06Q10/06311 G06Q10/10 G06Q50/184

    Abstract: A federation system operating in a first enterprise includes a configuration server and a database for creating and storing federation configuration data and a federation registrar having an interface for dealing with a second enterprise seeking to federate. In the system the second enterprise connects to the federation registrar, negotiation takes place concerning details of federation, agreement is reached, configuration is stored in the configuration database, and the second enterprise is then coupled to the first enterprise through a pair of federation proxy interfaces, one at the first enterprise and one at the second enterprise, the proxy interfaces configured by details of the federation.

    Abstract translation: 在第一企业中操作的联合系统包括用于创建和存储联合配置数据的配置服务器和数据库,以及具有用于处理寻求联合的第二企业的接口的联合注册器。 在系统中,第二个企业连接到联盟注册服务商,就联盟的细节进行协商,达成协议,配置存储在配置数据库中,然后第二个企业通过一对联合代理接口耦合到第一个企业 一个在第一个企业,一个在第二个企业,代理接口由联盟的细节配置。

    Paths and Distance in the Web Using a Behavioral Web Graph
    15.
    发明申请
    Paths and Distance in the Web Using a Behavioral Web Graph 审中-公开
    使用行为Web图形在Web中的路径和距离

    公开(公告)号:US20080313125A1

    公开(公告)日:2008-12-18

    申请号:US12048341

    申请日:2008-03-14

    CPC classification number: G06F16/951

    Abstract: A method for determining distance between two nodes in a network has steps for (a) creating a map of nodes in the network, the map having points representing pairs of nodes; (b) determining a probability at individual points that an entity connected to one of the nodes of the pair associated with the point will next connect to the other node associated with the point; (c) selecting a first and second node in the network for determining a distance; and (d) beginning with one of the two nodes selected, using the map with probabilities, determining the path of highest probability from the first node to the second node, regardless of the number of jumps required in the path, as the distance between the first and the second node.

    Abstract translation: 一种用于确定网络中两个节点之间的距离的方法具有以下步骤:(a)创建网络中节点的映射,所述地图具有表示节点对的点; (b)确定在各个点处连接到与该点相关联的一个节点中的一个的实体的下一个连接到与该点相关联的另一个节点的概率; (c)选择网络中的第一和第二节点来确定距离; 和(d)以所选择的两个节点中的一个开始,使用具有概率的映射,确定从第一节点到第二节点的最高概率的路径,而不管路径中所需的跳数为多少, 第一和第二个节点。

    PERSONALIZED AUDIOGRAPHS IN ASSOCIATION WITH COLLECTIBLES
    16.
    发明申请
    PERSONALIZED AUDIOGRAPHS IN ASSOCIATION WITH COLLECTIBLES 审中-公开
    与收藏家协调的个性化音乐

    公开(公告)号:US20070168064A1

    公开(公告)日:2007-07-19

    申请号:US11564101

    申请日:2006-11-28

    Abstract: Aspects of the present invention relate to improved systems and methods adapted to receive an audio recording from a celebrity, store the audio recording in a digital format, wherein the audio recording contains a personalized message from the celebrity to an intended recipient, transfer the audio recording with authentication information to a portable memory facility, and associate the portable memory facility with a collectible item.

    Abstract translation: 本发明的方面涉及适于从名人接收音频记录的改进的系统和方法,以数字格式存储音频记录,其中,音频记录包含从名人到预期接收者的个性化消息,传送音频记录 将认证信息提供给便携式存储设备,并将便携式存储设备与可收集项目相关联。

    Recursive adaptive interaction management system
    18.
    发明授权
    Recursive adaptive interaction management system 有权
    递归自适应交互管理系统

    公开(公告)号:US09092733B2

    公开(公告)日:2015-07-28

    申请号:US11966913

    申请日:2007-12-28

    Abstract: A management system for guiding an agent in a media-specific dialogue has a conversion engine for instantiating ongoing dialogue as machine-readable text, if the dialogue is in voice media, a context analysis engine for determining facts from the text, a rules engine for asserting rules based on fact input, and a presentation engine for presenting information to the agent to guide the agent in the dialogue. The context analysis engine passes determined facts to the rules engine, which selects and asserts to the presentation engine rules based on the facts, and the presentation engine provides periodically updated guidance to the agent based on the rules asserted.

    Abstract translation: 用于在媒体特定对话中指导代理的管理系统具有用于将当前对话作为机器可读文本实例化的转换引擎,如果对话在语音媒体中,则用于从文本确定事实的上下文分析引擎,用于 基于事实输入来声明规则,以及呈现引擎,用于向代理人呈现信息以指导代理在对话中。 上下文分析引擎将确定的事实传递给规则引擎,规则引擎根据事实选择和断言呈现引擎规则,并且呈现引擎基于所声明的规则向代理提供定期更新的指导。

    Method for assembling a business process and for orchestrating the process based on process beneficiary information
    19.
    发明授权
    Method for assembling a business process and for orchestrating the process based on process beneficiary information 有权
    组合业务流程和根据流程受益信息编排流程的方法

    公开(公告)号:US08275647B2

    公开(公告)日:2012-09-25

    申请号:US11965608

    申请日:2007-12-27

    Abstract: A system for assembling a business process or a portion thereof includes a rules base containing executable rules and defined business process elements, a workflow orchestration engine, and at least one interface available to a process beneficiary. Information known about and or provided by a process beneficiary interacting with the at least one interface is used to execute one or more of the rules causing assembly of a new business process or a portion thereof according to workflow orchestration rules the new or modified process directing servicing of the process beneficiary accordingly.

    Abstract translation: 用于组合业务流程或其一部分的系统包括包含可执行规则和定义的业务流程元素的规则库,工作流编排引擎以及可用于流程受益者的至少一个界面。 用于与由至少一个接口进行交互的过程受益人知道和提供的信息用于执行导致组装新业务流程或其部分的一个或多个规则,根据工作流编排规则,新的或修改的过程指导服务 的相关受益人。

    Method for integrating client WEB history and call center history into a single interaction history accessible in real time
    20.
    发明授权
    Method for integrating client WEB history and call center history into a single interaction history accessible in real time 有权
    将客户端WEB历史记录和呼叫中心历史记录整合到可实时访问的单个交互历史中的方法

    公开(公告)号:US07827290B2

    公开(公告)日:2010-11-02

    申请号:US11614601

    申请日:2006-12-21

    CPC classification number: G06F17/30539 G06F17/30598 G06F17/30867

    Abstract: A method is provided for creating a portable history data record for a customer by integrating Web cookie data and telephone history data. The method includes the acts (a) retrieving and interpreting the Web cookie data, (b) retrieving and interpreting the telephone history data, (c) combining the data sets into a single data record eliminating redundant data, (d) formatting the data record for human or for machine interpretation, and (e) presenting the formatted data record to a point of service during or just ahead of an associated interaction event.

    Abstract translation: 提供了一种用于通过集成Web cookie数据和电话历史数据为客户创建便携式历史数据记录的方法。 该方法包括以下动作(a)检索和解释Web cookie数据,(b)检索和解释电话历史数据,(c)将数据集组合成单个数据记录,消除冗余数据,(d)格式化数据记录 用于人或机器解释,以及(e)在相关联的交互事件期间或之前将格式化的数据记录呈现给服务点。

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