Abstract:
In a fault management system, each of one or more image forming apparatuses includes an agent unit that transmits, upon occurrence of a fault, a notice that the fault has occurred and service call information indicative of details of the fault to a fault management server. The fault management server includes a manager unit that transmits a reboot command to the agent unit of the image forming apparatus in which the fault has occurred, upon reception of the notice and the service call information from the agent unit of the image forming apparatus in which the fault has occurred. The agent unit of the image forming apparatus in which the fault has occurred reboots the image forming apparatus in which the fault has occurred, according to the reboot command.
Abstract:
A pull print system includes a print server and a print apparatus. The print server performs a raster-image processor (RIP) process based on print data received as job data from an external apparatus to generate printing image data as raster image data. The RIP process performed by the data generating unit is same as the RIP process performed by the print apparatus. The print apparatus requests to the print server the job data for the user whose login is accepted. The print server transmits to the print apparatus the printing image data of the job data as raster image data.
Abstract:
A pull print system includes a print server and a print apparatus. The print server performs a raster-image processor (RIP) process based on print data received as job data from an external apparatus to generate printing image data as raster image data. The RIP process performed by the data generating unit is same as the RIP process performed by the print apparatus. The print apparatus requests to the print server the job data for the user whose login is accepted. The print server transmits to the print apparatus the printing image data of the job data as raster image data.
Abstract:
An electronic apparatus includes: an operation panel configured to display a screen for a user and receive an operation by the user; a display control unit configured to control display of a screen on the operation panel; and an agent unit configured to control timings of starting and cancelling display of a message screen based on message data received from a remote maintenance server on a maintenance service provider side. The agent unit is further configured to generate reading confirmation data that indicates that a user read the message screen and transmit the reading confirmation data to the remote maintenance server if the operation panel receives an operation by the user for cancelling display of the message screen while the message screen is displayed on the operation panel.
Abstract:
An image output system includes a terminal, a server, and a printing device that are communicable with each other via a network. The server includes: a storage device; and a CPU that executes a program for the server to function as a data generating portion configured to generate raster image data by executing a RIP process on the basis of print data received from the terminal and as a data transmitting portion configured to transmit data for outputting an image, to a destination that outputs the image. The data transmitting portion transmits, to the destination, the print data received from the terminal or the raster image data generated by the data generating portion, according to a kind of the destination.
Abstract:
A remote maintenance system includes: a remote maintenance server; and one or more image forming apparatuses, the server including an operation input unit, a display unit, a storage unit that stores panel programs, a communication unit, an image forming apparatus database in which functions are registered, and a manager circuit that acquires, when a serviceman instructs restoration, the panel program to be restored from the storage unit, analyzes which of the functions is to be invoked by the panel program, compares, by referencing the database, the function of the restore-destination apparatus and the function to be invoked, and determines whether the restore-destination apparatus executes the panel program, and instructs the restore-destination apparatus to restore the panel program when it executes the panel program, each image forming apparatus restoring, when receiving a restore instruction, the panel program based on the instruction.
Abstract:
A mobile device receives a latest version of firmware with a firmware management system that manages firmware and receives a current version of firmware in an image forming apparatus through close-range communication with the image forming apparatus. The mobile device determines whether or not a later version than the current version of firmware in the image forming apparatus exists based on the latest version of firmware and the current version of firmware that are received.
Abstract:
An image output system includes a terminal, a server, and a printing device that are communicable with each other via a network. The server includes: a storage device; and a CPU that executes a program for the server to function as a data generating portion configured to generate raster image data by executing a RIP process on the basis of print data received from the terminal and as a data transmitting portion configured to transmit data for outputting an image, to a destination that outputs the image. The data transmitting portion transmits, to the destination, the print data received from the terminal or the raster image data generated by the data generating portion, according to a kind of the destination.
Abstract:
An image forming system includes an image forming apparatus and a server. The image forming apparatus transmits to the server image data representing an image. The image is read by the reading device from the recording medium on which the print device prints the image, in response to an instruction to print at the origin of the print area. The server acquires, from the image data transmitted from the image forming apparatus, a printing-complete reference position, as a position where the recording-medium origin is made a reference, in a location printed on the recording medium by the image forming apparatus in response to an instruction to execute printing at the print-area origin, and acquires the displacement as a difference between the acquired printing-complete reference position and the print reference position stored in the storage device.
Abstract:
An agent unit acquires apparatus status information that indicates a status of the electronic apparatus from an electronic apparatus. A remote maintenance server transmits an acquisition instruction of the apparatus status information to the agent unit and receives the apparatus status information from the agent unit if acquisition of the apparatus status information succeeded. The remote maintenance server (a) acquires operation schedule information on the electronic apparatus, (b) transmits an acquisition instruction of the apparatus status information to the agent unit, (c) registers a retransmission schedule of the acquisition instruction so as to transmit the acquisition instruction at a timing within an operation period of the electronic apparatus determined from the operation schedule if acquisition of the apparatus status information failed, and (d) transmits the acquisition instruction to the agent unit at the timing of the retransmission schedule.