公开(公告)号：US20150142933A1

公开(公告)日：2015-05-21

申请号：US14082880

申请日：2013-11-18

Applicant: Avaya Inc.

Inventor： Dawid Nowak ,  Joseph Smyth

IPC: H04L12/24 ,  H04L12/717

CPC classification number: H04L47/70 ,  H04L41/0823 ,  H04L43/0882 ,  H04M3/5234 ,  H04M2203/40

Abstract: A self-configuring dynamic contact center including a plurality of resources, each resource associated with a set of attributes, a plurality of dynamic switches connected to the resources, a dynamic controller connected to the dynamic switches and configured to control the operation of the dynamic switches, and a routing engine connected to the dynamic controller. The routing engine is configured to utilize the dynamic controller and dynamic switches to determine the states of network paths between the dynamic switches, and is further configured to determine which of the resources are suitable to handle a contact based on requirements of the contact and the attributes of the resources, to determine which of the suitable resources is an optimal resource based on the requirements of the contact and the states of the network paths, and to utilize the dynamic controller and the dynamic switches to route the contact to the optimal resource.

Abstract translation: 包括多个资源的自配置动态联络中心，与一组属性相关联的每个资源，连接到资源的多个动态交换机，连接到动态交换机并被配置为控制动态交换机的操作的动态控制器 以及连接到动态控制器的路由引擎。 路由引擎被配置为利用动态控制器和动态交换机来确定动态交换机之间的网络路径的状态，并且还被配置为基于联系人的要求和属性来确定哪个资源适合于处理联系人 的资源，根据联系的要求和网络路径的状态确定哪个合适的资源是最佳资源，并利用动态控制器和动态交换机将联系人路由到最佳资源。

公开(公告)号：US20150139415A1

公开(公告)日：2015-05-21

申请号：US14084501

申请日：2013-11-19

Applicant: Avaya Inc.

Inventor： David Skiba ,  George Erhart ,  Lee Becker ,  Valentine C. Matula

IPC: H04M3/51

CPC classification number: H04M3/5133 ,  H04M3/42382 ,  H04M2203/551

Abstract: A dialog aggregator provided by a contact center communication system for text-based interaction chains is described along with various methods and mechanisms for administering the same. The dialog aggregator produces a summary, in real-time, of questions posed and existing answers in the interaction chain while identifying outstanding questions that have not been answered for display to an agent. The display includes any current answer the agent is working on as well as completed items and additionally executes rules based on the status of the remaining questions. The display in canonical form of the summary and outstanding question set enables a contact center agent or other observer of the interaction to quickly and efficiently assess the interaction history.

Abstract translation: 描述了由用于基于文本的交互链的联络中心通信系统提供的对话聚合器以及用于管理该对话聚合的各种方法和机制。 对话聚合器实时提供交互链中提出的问题和现有答案，同时确定尚未回答的代理人的问题。 显示器包括代理正在处理的当前答案以及完成的项目，并且还基于剩余问题的状态执行规则。 总结和未决问题集的规范形式的显示使联络中心代理或其他观察者能够快速有效地评估交互历史。

公开(公告)号：US09038056B1

公开(公告)日：2015-05-19

申请号：US12719516

申请日：2010-03-08

Applicant: Jeffrey Wong ,  Kevin Freeman ,  Catherine Howe ,  Wayne Wong ,  Bill McCarty

Inventor： Jeffrey Wong ,  Kevin Freeman ,  Catherine Howe ,  Wayne Wong ,  Bill McCarty

IPC: G06F9/44 ,  G06F9/445

CPC classification number: G06F8/65

Abstract: A method, apparatus and computer program product for performing automatic enterprise software upgrades is presented. An install agent application of a target system authorizes a centralized controller to securely communicate with the target system. The install agent downloads an upgrade for an enterprise software application installed on said target system from the centralized controller and executes the upgrade for an enterprise software application installed on the target system.

Abstract translation: 提出了一种用于执行自动企业软件升级的方法，设备和计算机程序产品。 目标系统的安装代理应用程序授权集中式控制器与目标系统安全通信。 安装代理从集中控制器下载安装在所述目标系统上的企业软件应用程序的升级，并对安装在目标系统上的企业软件应用程序执行升级。

公开(公告)号：US20150131662A1

公开(公告)日：2015-05-14

申请号：US14077101

申请日：2013-11-11

Applicant: Avaya Inc.

Inventor： Deepak RAMESH

IPC: H04L12/707 ,  H04L12/741 ,  H04L12/46 ,  H04L12/751

CPC classification number: H04L45/24 ,  H04L12/4616 ,  H04L12/4633 ,  H04L12/4641 ,  H04L45/02 ,  H04L45/74

Abstract: One or more implementations can include methods, systems and computer readable media for multi-threaded multipath processing. In some implementations, the method can include determining that a next hop for a destination includes a first next hop and a second next hop. The method can also include generating a first packet having a first destination address based on a nickname of a remote switch and on an identifier of a first path. The method can further include generating a second packet having a second destination address based on the nickname of the remote switch and on an identifier of a second path.

Abstract translation: 一个或多个实现可以包括用于多线程多路径处理的方法，系统和计算机可读介质。 在一些实现中，该方法可以包括确定目的地的下一跳包括第一下一跳和第二下一跳。 该方法还可以包括基于远程交换机的昵称和第一路径的标识符来生成具有第一目的地地址的第一分组。 该方法还可以包括基于远程交换机的昵称和第二路径的标识符来生成具有第二目的地地址的第二分组。

公开(公告)号：US20150131501A1

公开(公告)日：2015-05-14

申请号：US14077095

申请日：2013-11-11

Applicant: Avaya Inc.

Inventor： Vivek L. ATREYA ,  Shashi Hosakere Ankaiah ,  M.S Badari Narayana

IPC: H04W52/02

CPC classification number: H04W52/0206 ,  H04W24/08 ,  H04W84/12 ,  H04W88/12 ,  Y02D70/00 ,  Y02D70/142

Abstract: One or more implementations can include methods, systems and computer readable media for elastic wireless control planes. In some implementations, the method can include evaluating one or more elastic wireless control plane mode factors, and partitioning each of a plurality of access points into one of an active mode group and a sleep mode group based on the evaluating. The method can also include determining a number of wireless control plane instances needed based on the partitioning. The method can further include activating the number of wireless control plane instances and shutting down any excess wireless control plane instances beyond the number.

Abstract translation: 一个或多个实现可以包括用于弹性无线控制平面的方法，系统和计算机可读介质。 在一些实施方式中，该方法可以包括评估一个或多个弹性无线控制平面模式因子，并且基于评估将多个接入点中的每一个划分为活动模式组和休眠模式组中的每一个。 该方法还可以包括基于划分来确定所需的无线控制平面实例的数量。 该方法还可以包括激活无线控制平面实例的数量并且关闭超出数量的任何多余的无线控制平面实例。

公开(公告)号：US20150128145A1

公开(公告)日：2015-05-07

申请号：US14072212

申请日：2013-11-05

Applicant: Avaya Inc.

Inventor： Joseph Smyth ,  Paul D'Arcy ,  Neil O'Connor ,  Dawid Nowak ,  Tony McCormack

IPC: G06F9/48

CPC classification number: G06Q10/0631 ,  G06F1/3206 ,  G06F1/329 ,  G06F9/5094 ,  G06Q30/016 ,  G06Q50/06 ,  Y02D10/22 ,  Y02D10/24

Abstract: A system for automated routing or work requests is provided. Particularly, a system for routing work requests in a distributed computing system to minimize an energy cost associated with operating the system is provided. A resource utilization module configured to receive resource utilization information; the resource utilization information including indications of utilization corresponding to a plurality of computing resources is disclosed. Furthermore, an energy consumption module configured to receive energy consumption information; the energy consumption information including indications of energy consumption corresponding to the plurality of computing resources is disclosed. Additionally, a routing module configured to route a work request to one of the plurality of computing resources based at least in part on the received utilization information and the received energy consumption information to minimize energy costs of the plurality of computing resources is disclosed.

Abstract translation: 提供了一种用于自动路由或工作请求的系统。 特别地，提供了一种用于在分布式计算系统中路由工作请求以最小化与操作系统相关联的能量成本的系统。 资源利用模块，被配置为接收资源利用信息; 公开了包括对应于多个计算资源的利用指示的资源利用信息。 此外，能量消耗模块被配置为接收能量消耗信息; 公开了包括与多个计算资源对应的能量消耗的指示的能量消耗信息。 此外，公开了一种路由模块，其被配置为至少部分地基于所接收的利用信息和所接收的能量消耗信息将工作请求路由到所述多个计算资源之一，以最小化所述多个计算资源的能量成本。

公开(公告)号：US09027020B2

公开(公告)日：2015-05-05

申请号：US13345503

申请日：2012-01-06

Applicant: Phil Edholm ,  Harvey Waxman

Inventor： Phil Edholm ,  Harvey Waxman

IPC: G06F9/455 ,  G06F9/50

CPC classification number: G06F9/5077 ,  G06F9/45558 ,  G06F9/5083 ,  G06F2009/45575 ,  G06F2209/501 ,  G06F2209/5018

Abstract: The system includes a virtualized environment having at least one partition. An instance of an application executes in the partition. The application instance is not dedicated to a single user or element. Rather, the application instance may be shared or parsed out to two or more users or elements. To accomplish this sharing, the static data (which is common to all the elements or users) may be maintained in the partition or is loaded at runtime. The dynamic data (the data which is unique to each instantiation and associated with the element requesting the application) can be loaded when an instance is dedicated to execute for a particular element or user. Thus, various elements can share instances of an application and there need not be instances dedicated to particular elements.

Abstract translation: 该系统包括具有至少一个分区的虚拟化环境。 应用程序的实例在分区中执行。 应用程序实例不专用于单个用户或元素。 相反，应用实例可以被共享或解析成两个或更多个用户或元素。 为了完成这种共享，可以在分区中维护静态数据（所有元素或用户通用的），或者在运行时加载静态数据。 当实例专用于为特定元素或用户执行时，可以加载动态数据（每个实例化唯一的数据，并与请求应用程序的元素相关联）。 因此，各种元素可以共享应用的实例，并且不需要专用于特定元素的实例。

公开(公告)号：US09026912B2

公开(公告)日：2015-05-05

申请号：US12898400

申请日：2010-10-05

Applicant: Douglas M. Grover

Inventor： Douglas M. Grover

IPC: G06F17/30

CPC classification number: G06F17/30056

Abstract: A method for controlling a multi-media presentation is provided. The method includes displaying an event structure related to an event on a graphical user interface, getting a plurality of event items associated with the event, and displaying the plurality of event items associated with the event structure on the graphical user interface. Responsive to an event trigger, the event is started. The method further includes receiving a selection of a first event item from the plurality of event items, performing a first action related to the first event item, and sending an output of the first action to a display device.

Abstract translation: 提供了一种用于控制多媒体呈现的方法。 所述方法包括在图形用户界面上显示与事件有关的事件结构，获得与所述事件相关联的多个事件项，以及在所述图形用户界面上显示与所述事件结构相关联的所述多个事件项。 响应事件触发器，事件开始。 该方法还包括从多个事件项中接收第一事件项的选择，执行与第一事件项相关的第一动作，以及将第一动作的输出发送到显示装置。

公开(公告)号：US20150120904A1

公开(公告)日：2015-04-30

申请号：US14063285

申请日：2013-10-25

Applicant: Avaya Inc.

Inventor： Shmuel Shaffer ,  Patrick Tendick ,  Sheldon Davis

IPC: H04L29/08 ,  H04L12/26

CPC classification number: H04L67/148 ,  G06F9/544 ,  H04L29/08576 ,  H04L29/08639 ,  H04L67/10 ,  H04L67/14 ,  H04M3/5166 ,  H04M3/5183

Abstract: A first communication session is created with a first application written in first language. A change is detected in first variables in the first application. The first variables are retrieved from the first application in response to detecting a change in the first variables. The first communication session is transferred to a second application written in a second language. A change is detected in a second variable in the second application. The second variable is retrieved from the second application in response to detecting the change in the second variable. A common pair of variables are matched between the first variables and the second variable. The first communication session and the transferred first communication session are associated as a common communication session in response to matching the common pair of variables. One or more of the first plurality of variables is then used by the second application.

Abstract translation: 第一个通信会话是用第一语言编写的第一个应用程序创建的。 在第一个应用程序的第一个变量中检测到更改。 响应于检测到第一变量的变化，从第一应用程序检索第一变量。 第一通信会话被传送到用第二语言编写的第二应用程序。 在第二应用中的第二变量中检测到变化。 响应于检测到第二变量的变化，从第二应用程序检索第二变量。 第一个变量和第二个变量之间匹配一对常见的变量。 第一通信会话和所转移的第一通信会话响应于匹配公共变量对而被关联作为公共通信会话。 第一个多个变量中的一个或多个然后被第二个应用程序使用。

公开(公告)号：US20150120879A1

公开(公告)日：2015-04-30

申请号：US14068839

申请日：2013-10-31

Applicant: Avaya Inc.

Inventor： John H. Yoakum ,  Kundan Singh ,  Alan B. Johnston

IPC: H04L29/12

CPC classification number: H04L61/2575 ,  H04L61/2514 ,  H04L61/2589 ,  H04L65/608 ,  H04L67/02

Abstract: Providing origin insight via Session Traversal Utilities for Network Address Translation (STUN) messages for web applications, and related methods, systems, and computer-readable media are disclosed herein. In one embodiment, a method for providing origin insight for web applications via STUN messages comprises determining an origin identifier for a web application attempting to send a STUN message to a STUN server; generating the STUN message incorporating the origin identifier for the web application; and transmitting the STUN message to the STUN server. In another embodiment, a method for providing STUN services to web applications comprises receiving a STUN message from a web client, and extracting an origin identifier for a web application. Provision of a STUN service to the web application is determined based on the origin identifier. If the STUN service should not be provided, the STUN message is rejected or disregarded; otherwise the STUN message is processed.

Abstract translation: 本文公开了通过会话遍历实用程序提供用于网络应用程序的网络地址转换（STUN）消息以及相关方法，系统和计算机可读介质的原始洞察。 在一个实施例中，一种用于通过STUN消息为web应用提供原始洞察的方法包括确定尝试向STUN服务器发送STUN消息的web应用的源标识符; 生成包含web应用的原始标识符的STUN消息; 并向STUN服务器发送STUN消息。 在另一个实施例中，用于向web应用提供STUN服务的方法包括从Web客户端接收STUN消息，以及提取web应用的原始标识符。 基于原始标识符确定向Web应用程序提供STUN服务。 如果不提供STUN服务，STUN消息被拒绝或忽略; 否则STUN消息被处理。