公开(公告)号：US07474738B1

公开(公告)日：2009-01-06

申请号：US10073238

申请日：2002-02-13

Applicant: Karl W. Potts ,  Henry R. White

Inventor： Karl W. Potts ,  Henry R. White

IPC: H04M1/64 ,  H04M11/00

CPC classification number: H04M3/4872 ,  H04M3/42306 ,  H04M2201/36

Abstract: A system and method is provided for providing, maintaining and accessing recording announcements in a telecommunications system. In the preferred embodiment, the system comprises at least one central office coupled to a telecommunication network. An announcement service node comprising a data schema and an application for accessing the data schema is coupled to the telecommunications network. The announcement service node is accessible by one or more central offices coupled to the telecommunications network. A storage mass is coupled to the announcement service node for storing recorded announcements.

Abstract translation: 提供一种用于在电信系统中提供，维护和访问记录通知的系统和方法。 在优选实施例中，系统包括耦合到电信网络的至少一个中心局。 包括数据模式和用于访问数据模式的应用的通告服务节点被耦合到电信网络。 公告服务节点可由耦合到电信网络的一个或多个中心局访问。 存储质量被连接到公告服务节点，用于存储记录的公告。

公开(公告)号：US20080069314A1

公开(公告)日：2008-03-20

申请号：US11944576

申请日：2007-11-23

Applicant: James Lewis ,  Wallace Sadowski

Inventor： James Lewis ,  Wallace Sadowski

IPC: H04M11/00

CPC classification number: H04M3/493 ,  H04M3/36 ,  H04M3/53391 ,  H04M2201/36 ,  H04M2203/254

Abstract: A method, system and apparatus for dynamically alerting calling parties of menu structure changes in a telephone prompting system. In a telephone prompting system, a menu structure change alert method can include determining whether a menu structure change has occurred for the telephone prompting system in response to the receipt of an incoming call from a calling party. Subsequently, the calling party can be selectively alerted of the menu structure change. In this regard, an alert message can be played to the calling party.

Abstract translation: 一种用于在电话提示系统中动态地提醒主叫方菜单结构变化的方法，系统和装置。 在电话提示系统中，菜单结构改变警报方法可以包括响应于从呼叫方接收到来话确定电话提示系统是否发生菜单结构改变。 随后，主叫方可以选择性地提醒菜单结构的改变。 在这方面，可以向呼叫方播放警报消息。

公开(公告)号：US07340040B1

公开(公告)日：2008-03-04

申请号：US09454597

申请日：1999-12-07

Applicant: Michael J. Saylor ,  Frederick Richards, III ,  Anurag Patnaik ,  Michael Zirngibl

Inventor： Michael J. Saylor ,  Frederick Richards, III ,  Anurag Patnaik ,  Michael Zirngibl

IPC: H04M1/64

CPC classification number: H04M3/42153 ,  G06Q40/00 ,  H04M3/382 ,  H04M3/493 ,  H04M2201/12 ,  H04M2201/14 ,  H04M2201/36 ,  H04M2201/40 ,  H04M2203/2072

Abstract: A system and method for creation and automatic deployment of personalized, dynamic and interactive voice services relating to subscriber corporate analysis related information, including information derived from on-line analytical processing (OLAP) systems. More specifically, the invention relates to a system and method that enable personalized delivery of corporate analysis-related information in real-time, via natural language voice communication with a voice-enabled terminal device.

Abstract translation: 用于创建和自动部署与订户公司分析相关信息相关的个性化，动态和交互式语音服务的系统和方法，包括从在线分析处理（OLAP）系统获得的信息。 更具体地，本发明涉及一种通过与语音终端设备的自然语言语音通信实时地实现公司分析相关信息的个性化传送的系统和方法。

公开(公告)号：US20070207830A1

公开(公告)日：2007-09-06

申请号：US11797684

申请日：2007-05-07

Applicant: Takayuki Shinohara ,  Masatoshi Kimura

Inventor： Takayuki Shinohara ,  Masatoshi Kimura

IPC: H04M1/00

CPC classification number: G06F9/4403 ,  G06F3/061 ,  G06F3/0655 ,  G06F3/0679 ,  G06F7/725 ,  G06F13/385 ,  G06F13/4068 ,  G06F17/30091 ,  G06F2207/7228 ,  G06F2213/3806 ,  H04L9/003 ,  H04L9/3066 ,  H04L2209/08 ,  H04L2209/56 ,  H04M1/026 ,  H04M1/6505 ,  H04M1/72522 ,  H04M2201/36 ,  H04M2250/14

Abstract: A memory system is constituted of a file storage flash memory storing a control program required for a control portion and a large amount of data, and a random access memory storing a program used by the control portion and functioning as a buffer memory for received data. Thus, a memory system for a portable telephone capable of storing a large amount of received data at high-speed and allowing reading of the stored data at high-speed is provided.

公开(公告)号：US07266192B2

公开(公告)日：2007-09-04

申请号：US11296381

申请日：2005-12-08

Applicant: Steven W. Statham ,  Ronald A. Medo

Inventor： Steven W. Statham ,  Ronald A. Medo

IPC: H04M3/523 ,  H04M7/00 ,  H04M15/00

CPC classification number: H04M3/22 ,  H04M3/2218 ,  H04M3/36 ,  H04M3/5175 ,  H04M3/5237 ,  H04M3/53325 ,  H04M2201/12 ,  H04M2201/36

Abstract: In recent times, communications service providers have been able to offer large business enterprises the ability to share call center operation among multiple geographically dispersed call centers. In particular, network-resident call handling technologies have been developed for performing some of the handling and queuing of each inbound call within the communications network, that is, before the call is forwarded to an ACD at a particular call center. However, by outsourcing a portion of the call center operations to a network-based call routing system, the call centers are no longer able to maintain direct control over, and are generally unable to directly access information, such as statistics, about the calls in the network or other call centers. Accordingly, an interface is provided that allows an entity to obtain information about calls within the network or other call center(s).

Abstract translation: 近来，通信服务提供商能够为大型企业提供在多个地理上分散的呼叫中心之间共享呼叫中心运营的能力。 特别地，已经开发了网络驻留呼叫处理技术，用于执行通信网络内的每个入站呼叫的一些处理和排队，即在呼叫转发到特定呼叫中心的ACD之前。 然而，通过将呼叫中心操作的一部分外包给基于网络的呼叫路由系统，呼叫中心不再能够维持直接控制，并且通常不能直接访问诸如关于呼叫的呼叫的信息 网络或其他呼叫中心。 因此，提供了允许实体获取关于网络或其他呼叫中心内的呼叫的信息的接口。

公开(公告)号：US20070161369A1

公开(公告)日：2007-07-12

申请号：US11622094

申请日：2007-01-11

Applicant: Kumar Vishwanathan ,  Prakash Iyer ,  Rangamani Sundar

Inventor： Kumar Vishwanathan ,  Prakash Iyer ,  Rangamani Sundar

IPC: H04M3/00

CPC classification number: H04M3/4931 ,  H04M1/274558 ,  H04M2201/18 ,  H04M2201/36 ,  H04M2201/38 ,  H04M2207/18 ,  H04M2242/30

Abstract: A method is provided for assisting a mobile communication device user in entering a phone number for which a call is desired to be placed. When a user enters the alphanumeric characters upon initiating a calling session, the characters are analyzed together with criteria information to generate a list of a list of candidate or suggested phone numbers for presentation to the mobile device user. The mobile device user may then select a phone number from the list to execute the phone call. The intelligence to generate the list of candidate phone numbers may reside in a computing device (e.g., server) remote from the mobile communication device and connected to the network infrastructure equipment through which the mobile device communicates, or may reside in the mobile device itself. In the latter case, the mobile device may receive updates to the criteria information used to generate the list of candidate phone numbers.

Abstract translation: 提供了一种用于辅助移动通信设备用户输入希望放置呼叫的电话号码的方法。 当用户在发起呼叫会话时输入字母数字字符时，与标准信息一起分析字符以生成用于向移动设备用户呈现的候选或建议电话号码列表的列表。 然后，移动设备用户可以从列表中选择电话号码以执行电话呼叫。 生成候选电话号码列表的智能可以驻留在远离移动通信设备的计算设备（例如，服务器）中，并连接到移动设备通过其通信的网络基础设施设备，或者可以驻留在移动设备本身中。 在后一种情况下，移动设备可以接收用于生成候选电话号码列表的标准信息的更新。

公开(公告)号：US07190950B1

公开(公告)日：2007-03-13

申请号：US10184193

申请日：2002-06-27

Applicant: La Veria Baker ,  Vernon Meadows ,  David Scott

Inventor： La Veria Baker ,  Vernon Meadows ,  David Scott

IPC: H04M11/10 ,  H04M3/42 ,  H04L29/08

CPC classification number: H04M3/533 ,  H04L51/00 ,  H04M3/53333 ,  H04M3/54 ,  H04M2201/36 ,  H04M2201/60 ,  H04M2203/4536 ,  Y10S379/908

Abstract: A method and system are provided for storing received voicemail messages to alternate storage locations. A subscriber to voicemail services provides a voicemail system with an address or a number of addresses to which the subscriber may forward voicemail messages for extended storage. The subscriber may provide an electronic mail address, facsimile device number, a forwarding telephone directory number, or the address of a wireless electronic device, such as a hand-held computer, personal digital assistant, or pager. After receiving and reviewing a voicemail message left for the subscriber at the voicemail system, the subscriber may select an alternate storage address to have the voicemail message forwarded to that address for extended storage and for subsequent review and use. The message may be converted from speech-to-text at the voicemail system prior to forwarding the message. If the message is converted to text format, the message may be sent to a forwarding facsimile device, or the message may be electronically mailed to an email address, Internet-based web page, or wireless electronic device. Alternatively, the message may be converted to a digital audio format and may be electronically mailed as an attachment to an electronic mail message to an address provided by the subscriber.

Abstract translation: 提供了一种用于将接收到的语音邮件消息存储到备用存储位置的方法和系统。 语音邮件服务的订户向语音邮件系统提供地址或多个地址，订户可以转发用于扩展存储的语音邮件消息。 订户可以提供诸如手持式计算机，个人数字助理或寻呼机的无线电子设备的电子邮件地址，传真设备号码，转发电话号码簿号码或地址。 在接收和查看在语音邮件系统上为用户留下的语音邮件消息之后，订户可以选择备用存储地址以使该语音邮件消息转发到该地址用于扩展存储并用于随后的审查和使用。 在转发消息之前，该消息可以从语音邮件系统上的语音到文本转换。 如果消息被转换成文本格式，则该消息可以被发送到转发传真设备，或者该消息可以电子邮寄到电子邮件地址，基于因特网的网页或无线电子设备。 或者，消息可以被转换成数字音频格式，并且可以作为电子邮件消息的附件以电子方式邮寄到由用户提供的地址。

公开(公告)号：US20070038640A1

公开(公告)日：2007-02-15

申请号：US11500270

申请日：2006-08-07

Applicant: Lunijan Mu ,  Jue Wang

Inventor： Lunijan Mu ,  Jue Wang

IPC: G06F17/30

CPC classification number: H04L51/066 ,  H04L12/1831 ,  H04L51/04 ,  H04M3/42382 ,  H04M3/493 ,  H04M7/006 ,  H04M2201/18 ,  H04M2201/36 ,  H04M2201/38 ,  H04M2203/4536 ,  Y10S707/99931 ,  Y10S707/99933 ,  Y10S707/99934

Abstract: A method for searching across instant message systems and an interconnecting server are disclosed. The method includes the steps of searching in a SIMPLE IM system by a WV-IMPS user, and searching in a WV-IMPS system by a SIMPLE IM user. The interconnecting server includes a message input/output module and a message processing and converting module. The technical solution of the present invention seamlessly connects the search services of the WV-IMPS instant message system and the SIMPLE instant message system, and thus solves the problem on interconnecting search functions between different types of instant message systems.

Abstract translation: 公开了一种用于在即时消息系统和互连服务器之间进行搜索的方法。 该方法包括以下步骤：通过WV-IMPS用户在SIMPLE IM系统中进行搜索，并通过SIMPLE IM用户在WV-IMPS系统中进行搜索。 互连服务器包括消息输入/输出模块和消息处理和转换模块。 本发明的技术方案无缝连接WV-IMPS即时消息系统和SIMPLE即时消息系统的搜索服务，从而解决了在不同类型的即时消息系统之间互连搜索功能的问题。

公开(公告)号：US20060280126A1

公开(公告)日：2006-12-14

申请号：US11466597

申请日：2006-08-23

Applicant: Shmuel Shaffer ,  Joseph Khouri ,  Michael Knappe ,  Robert Bell

Inventor： Shmuel Shaffer ,  Joseph Khouri ,  Michael Knappe ,  Robert Bell

IPC: H04J1/16 ,  H04L12/66 ,  H04L12/56

CPC classification number: H04M7/006 ,  G10L25/69 ,  H04M3/2236 ,  H04M3/42221 ,  H04M7/123 ,  H04M2201/36

Abstract: A method and system for logging voice quality issues for a communication connection includes receiving a signal for logging quality information for a voice connection at an endpoint of the voice connection. Voice samples are collected from the voice connection at the endpoint. The voice samples are stored in an error log at the endpoint.

Abstract translation: 用于记录通信连接的语音质量问题的方法和系统包括：在语音连接的端点处接收用于记录用于语音连接的质量信息的信号。 语音采样从终端的语音连接收集。 语音样本存储在端点的错误日志中。

公开(公告)号：US20060178135A1

公开(公告)日：2006-08-10

申请号：US11272445

申请日：2005-11-09

Applicant: Yue Jiang ,  Ori Sasson

Inventor： Yue Jiang ,  Ori Sasson

IPC: H04Q7/38

CPC classification number: H04M3/42042 ,  H04M3/42195 ,  H04M2201/36 ,  H04M2201/38

Abstract: The present invention relates to methods and apparati for receiving, storing and displaying information relating to unreturned calls at an end user telecommunications device, and providing the information in a manner that is convenient for user selection and interaction. Various manners of trapping, storing and acting upon the information are disclosed. Some of the methods and apparati provide for user interactions including (i) calling back selected unreturned calls; (ii) deleting selected unreturned calls from the display or storage; (iii) traking the status of unreturned calls including age, and whether those calls have been returned. Detailed embodiments for mobile telecommunications equipment and other modes of telecommunications modes are disclosed.

Abstract translation: 本发明涉及用于在最终用户电信设备处接收，存储和显示与未接收呼叫有关的信息的方法和装置，并且以便于用户选择和交互的方式提供信息。 披露了对信息进行捕获，存储和采取行动的各种方式。 一些方法和设备提供用户交互，包括（i）回拨选定的未返回的呼叫; （ii）从显示器或存储器中删除所选择的未返回的呼叫; （iii）追查未回覆电话的状态，包括年龄，以及这些电话是否已退回。 公开了移动电信设备和电信模式的其它模式的详细实施例。