公开(公告)号：US20040013256A1

公开(公告)日：2004-01-22

申请号：US10344237

申请日：2003-07-14

Inventor： Nadim Massoud

IPC: H04M003/42

CPC classification number: H04M3/493 ,  H04M1/57 ,  H04M3/02 ,  H04M3/48 ,  H04M15/00 ,  H04M2201/12

Abstract: The invention concerns a process for telephonic querying of a receiving center (2). The invention consists in that the user dials the telephone number of the said receiving center (2) by means of a fixed or mobile apparatus (1) capable of receiving data (3, 4, 5, 6, 7), through a telephone network or data transmission, he permits the telephone to ring a predetermined number of times, the receiving center (2) automatically identifies the telephone number of the user and the number of rings and automatically transmits to that number an audible or visual response (3, 4, 5, 6, 7) on the said fixed or mobile apparatus (1), the said response corresponding to the predetermined number of rings. Application to telephone inquiries.

Abstract translation: 本发明涉及一种用于接收中心（2）的电话查询的过程。 本发明的目的在于，用户通过固定或移动装置（1）拨打所述接收中心（2）的电话号码，所述固定或移动装置能够通过电话网络接收数据（3,4,5,6,7） 或数据传输，他允许电话振铃预定次数，接收中心（2）自动识别用户的电话号码和铃声数，并自动向该号码发送声音或视觉响应（3,4） ，5,6,7）在所述固定或移动设备（1）上，所述响应对应于预定数量的环。 申请电话查询。

公开(公告)号：US06614886B2

公开(公告)日：2003-09-02

申请号：US09370145

申请日：1999-08-09

Applicant: Lee Knox

Inventor： Lee Knox

IPC: G06F1760

CPC classification number: G06Q10/10 ,  G06F17/3056 ,  G06Q40/123 ,  H04M3/42 ,  H04M3/42365 ,  H04M2201/12 ,  H04M2201/18 ,  H04M2203/6009

Abstract: The present invention features a method for providing status information to a client based on data residing in an electronic database or e-file. The database of the information is maintained and updated, and is periodically analyzed to determine whether at least a portion of the data has changed since the last analysis or communication. If so, the client is automatically informed by the system, which initiates an automatic voice response (AVR) call out to the client. The client verifies that he or she is the true intended recipient of the status information before it is communicated. A log of this communication is also maintained by the system. The client has the opportunity to respond to the system AVR call and/or correct or provide additional information, the client voice response being stored in an appropriate voice mailbox.

Abstract translation: 本发明的特征在于基于驻留在电子数据库或电子文件中的数据向客户端提供状态信息的方法。 信息的数据库被维护和更新，并被定期分析，以确定自上一次分析或通信以来至少一部分数据是否已经改变。 如果是这样，则系统自动通知客户端，从而向客户端发起自动语音响应（AVR）呼叫。 在通信之前，客户端验证他或她是真实的状态信息的收件人。 该通信的日志也由系统维护。 客户端有机会响应系统AVR呼叫和/或更正或提供附加信息，客户端语音响应存储在适当的语音信箱中。

公开(公告)号：US06594470B1

公开(公告)日：2003-07-15

申请号：US09428656

申请日：1999-10-28

Applicant: Jeff A. Barnes ,  Dean Harris

Inventor： Jeff A. Barnes ,  Dean Harris

IPC: H04B700

CPC classification number: H04M3/51 ,  H04M2201/12 ,  H04M2201/38 ,  H04M2201/42 ,  H04M2207/18

Abstract: A system and method to enable the remote supervision and operation of a call center over wireless network links. The invention pipes supervisory information from call centers, such as call waiting time, number of available of agents, oldest call waiting and other information and statistics to a remote transceiver which presents a supervisor with a user interface such as a graphical, textual or audible presentation depicting the state of the call center. The transceiver enables supervisors to remotely monitor the call center/network status, reconfigure and react to changes and exceptions on a real time basis no matter where they are located. A supervisor using the remote transceiver may transmit on the uplink to the call center a request for data, or commands for adjustment of the operation, such as rerouting of calls or direction to increase agents. The call center supervisor may therefore not just observe but supervise and adjust the operation of a call center, from within the site, across the country or internationally using network-enabled cellular or other wireless technology.

Abstract translation: 一种能够通过无线网络链路远程监督和操作呼叫中心的系统和方法。 本发明将来自呼叫中心的管理信息，例如呼叫等待时间，代理可用数量，最早的呼叫等待和其他信息和统计信息传送到向管理者提供诸如图形，文本或听觉表示之类的用户界面的远程收发器 描绘呼叫中心的状态。 收发器使主管能够远程监控呼叫中心/网络状态，重新配置并对实时变化和异常做出反应，无论其位于何处。 使用远程收发器的主管可以在上行链路上向呼叫中心发送对数据的请求或用于调整操作的命令，诸如重新路由呼叫或方向以增加代理。 因此，呼叫中心主管不仅可以使用网络蜂窝式或其他无线技术监视和调整呼叫中心的运行，从站点内，全国各地或国际上进行。

公开(公告)号：US20030123638A1

公开(公告)日：2003-07-03

申请号：US10034719

申请日：2001-12-28

Inventor： Warner Lee Hines

IPC: H04M007/00

CPC classification number: H04M3/2263 ,  H04M2201/12 ,  H04M2201/18 ,  H04Q3/0029 ,  H04Q3/0062

Abstract: As the complexity of communication networks, such as the Public Switched Telephone Network or PSTN, has increased, the network management operations have become more complex as well. In particular, as the complexity of the devices used in communications networks has increased, advanced network management operations have been developed in order to ensure continued efficient and reliable network performance. The present invention provides a method and system for utilizing the enhanced processing capability on Intelligent Network Servers, INSs, to perform enhanced operations management of local applications and to provide unified reporting of the INS status and performance to network operations management in a manner similar to other network devices or nodes in the network.

Abstract translation: 由于诸如公共交换电话网或PSTN之类的通信网络的复杂性增加，网络管理操作也变得越来越复杂。 特别是随着通信网络中使用的设备复杂度的增加，开发了高级网络管理操作，以确保网络性能的持续高效和可靠。 本发明提供了一种利用智能网络服务器（INS）上的增强处理能力来实现本地应用的增强的操作管理的方法和系统，并且以与其他类似的方式向网络操作管理提供INS状态和性能的统一报告 网络设备或网络中的节点。

公开(公告)号：US06542584B1

公开(公告)日：2003-04-01

申请号：US09144186

申请日：1998-08-31

Applicant: Charles Gregory Sherwood ,  Charles Arnold Lasswell

Inventor： Charles Gregory Sherwood ,  Charles Arnold Lasswell

IPC: H04M164

CPC classification number: H04M3/533 ,  H04M3/537 ,  H04M2201/12 ,  H04M2201/14 ,  H04M2203/2016 ,  H04M2203/4545

Abstract: A telephone system including a process for redirection of voice mail messages to another voice mail box after a predetermined time or after a predetermined number of attempts at notification by radio pager of the owner of voice mail box in which a new voice mail message has been left have failed to cause the voice mail message to be picked up. The process comprises the steps of: recording the voice mail message, looking up a pager number for the user of the voice mail box in a table, finding an unused outside line, dialing the pager number and looking up a numeric message to be left on the pager in a table which stores a message to be sent for each extension's voice mail box, and monitoring the voice mail box to determine if the message was picked within a predetermined time, if not, redialing the pager and sending the numeric message again (some embodiments send voice messages to the pager) and incrementing a counter, and, after a predetermined number of attempts at notification have failed to cause the message to be picked up, moving the voice mail message to another voice mail box and beginning the process of radio pager notification again.

Abstract translation: 一种电话系统，包括在预定时间之后将语音邮件消息重定向到另一个语音信箱的过程，或者在其中已经留下了新的语音邮件消息的语音邮箱的所有者的无线寻呼机通知的预定次数之后 没有导致语音邮件消息被接收。 该过程包括以下步骤：记录语音邮件消息，在表中查找用于语音信箱的用户的寻呼机号码，找到未使用的外线，拨打寻呼机号码并查找待留下的数字消息 存储要为每个分机的语音信箱发送的消息的表中的寻呼机，并且监视语音信箱以确定在预定时间内是否选择了消息，如果不是，则重拨寻呼机并再次发送数字消息（ 一些实施例向寻呼机发送语音消息）并递增计数器，并且在通知的预定尝试次数未能导致该消息被拾取之后，将该语音邮件消息移动到另一个语音信箱，并且开始该过程 无线寻呼机通知。

公开(公告)号：US20020090065A1

公开(公告)日：2002-07-11

申请号：US09757456

申请日：2001-01-09

Inventor： Narendra K. Gupta ,  Kumar H. Jagtiani ,  Benjamin J. Stern

IPC: H04M001/64

CPC classification number: H04M3/537 ,  H04M3/53325 ,  H04M3/53333 ,  H04M2201/12 ,  H04M2201/40

Abstract: A system for automatically retrieving and reporting nullmessage countnull information to an individual that has multiple voice message mailboxes uses a database and associated speech recognition unit. The system launches phone calls to each of the user's voice mailboxes and the speech unit nulllistensnull to the initial response message to capture the count information usually contained in the beginning of the reply. The system then collects the separate counts associated with each mailbox and sends a report of the counts to the user. The system may use telephone connections or data connections to communicate with the user.

Abstract translation: 用于自动检索和报告具有多个语音消息邮箱的个人的“消息计数”信息的系统使用数据库和相关联的语音识别单元。 系统启动对每个用户的语音邮箱的呼叫，并且语音单元“侦听”到初始响应消息以捕获通常包含在回复开头的计数信息。 然后，系统收集与每个邮箱相关联的单独计数，并将计数的报告发送给用户。 系统可以使用电话连接或数据连接来与用户进行通信。

公开(公告)号：US20010023183A1

公开(公告)日：2001-09-20

申请号：US09794424

申请日：2001-02-27

Inventor： Keijo Palviainen ,  Matti Keskinen ,  Erkki Ojala ,  Petteri Yla-Outinen

IPC: H04M003/42

CPC classification number: H04W4/12 ,  H04M3/533 ,  H04M3/54 ,  H04M3/545 ,  H04M7/00 ,  H04M2201/12 ,  H04M2207/18

Abstract: In telecommunications networks the problem with call forwarding restriction according to prior art is that access through call forwarding to numbers with ensuring an answer rather than possible further forwarding is not possible. The invention is based on the idea that call forwarding is allowed despite call forwarding restriction when the number to be used in forwarding the call meets special conditions set beforehand. The number is thus compared with the preset conditions and depending on the result of this comparison the call is either forwarded or not.

Abstract translation: 在电信网络中，根据现有技术的呼叫转移限制的问题是不可能通过呼叫前转到数字来确保答案而不是可能进一步转发。 本发明是基于这样的想法，即当转接呼叫中使用的号码符合预先设定的特殊条件时，呼叫转移限制是允许的。 因此，该号码与预设条件进行比较，并且根据该比较的结果，呼叫转发或不转发。

公开(公告)号：US10075594B2

公开(公告)日：2018-09-11

申请号：US14882280

申请日：2015-10-13

Applicant: ORANGE

Inventor： Ghislain Moncomble ,  Bertrand Bouvet

IPC: H04M3/533 ,  H04M3/54 ,  H04M1/00

CPC classification number: H04M3/53325 ,  H04M1/006 ,  H04M3/53308 ,  H04M3/545 ,  H04M2201/12 ,  H04M2201/18 ,  H04Q2213/13282

Abstract: The present invention relates to a method for redirecting a call to at least one message deposit server chosen beforehand, when a call being set up is being transferred from a first terminal to a second terminal, the transfer being carried out by means of a first signaling message containing a value representative of a number of transfers of the call, referred to as the “forwarding field”, the method being such that it includes the steps of: assigning to the forwarding field of the first signaling message a first value greater than or equal to a threshold, the threshold corresponding to a value starting from which the transfer of a call is not allowed by the network; transmitting the first signaling message to the second terminal; and upon receiving a message indicating a failure to set up the call with the second terminal in response to the first signaling message, assigning to the forwarding field of a second signaling message a second value less than the threshold; and transmitting the second signaling message to the at least one chosen deposit server. The invention also relates to a server and a terminal comprising a device suitable for implementing the method according to the invention.

公开(公告)号：US20180020092A1

公开(公告)日：2018-01-18

申请号：US15209052

申请日：2016-07-13

Applicant: International Business Machines Corporation

Inventor： Michael Bender ,  Rhonda L. Childress ,  David B. Kumhyr ,  Michael J. Spisak

IPC: H04M3/436 ,  G10L15/08 ,  H04M3/42 ,  H04M7/00 ,  H04L29/08

CPC classification number: H04M3/436 ,  G10L17/26 ,  G10L2015/088 ,  H04L63/1408 ,  H04L63/1441 ,  H04L65/1079 ,  H04L67/02 ,  H04L67/10 ,  H04L67/42 ,  H04M3/42042 ,  H04M3/42059 ,  H04M2201/12 ,  H04M2201/40 ,  H04M2201/41 ,  H04M2203/6027

Abstract: A mechanism is provided for detection of a spear-phishing phone call. Responsive to an individual receiving a phone call, a determination is made as to whether the phone call has one or more identifiable traits from a set of identifiable traits that are identified as being associated with spear-phishing. Responsive to identifying that the phone call has one or more identifiable traits from the set of identifiable traits that are identified as being associated with spear-phishing, an associated weighted risk value for each of the identified traits associated with the phone call is identified from the set of identifiable traits. A total risk value is calculated using each weighted risk value associated with each identified trait associated with the phone call. Responsive to the total risk value exceeding a predetermined risk value, the individual is notified of the total risk value to enable the individual to take an appropriate action based on the total risk value.

公开(公告)号：US09749468B1

公开(公告)日：2017-08-29

申请号：US15185056

申请日：2016-06-17

Applicant: INTERNATIONAL BUSINESS MACHINES CORPORATION

Inventor： Tracy C. Allen ,  Charles J. Bryant ,  Kevin D. McKenzie ,  Ajay K. Moluguru ,  Eileen P. Tedesco ,  Cherri Vidmar

IPC: H04M3/436 ,  H04M3/42 ,  H04M3/533

CPC classification number: H04M3/436 ,  H04M3/42042 ,  H04M3/42068 ,  H04M3/42153 ,  H04M3/53308 ,  H04M2201/12 ,  H04M2203/551

Abstract: A method for screening an incoming call is provided. The method may include receiving a transmission of the incoming call in a user device. The method may include determining the incoming call originates from an area code of a telephone number associated with the user device. The method may include determining call information associated with a telephone number is stored within a database. The method may include determining at least one previous call from the telephone number has a call duration that does not satisfy a user preconfigured call duration threshold. The method may include determining the at least one determined previous call satisfies a maximum short call duration threshold. The method may also include determining a previous call frequency count satisfies a user preconfigured frequency threshold. The method may further include displaying the incoming call and an incorrectly dialed call notification on a display screen of the user device.