Wireless customer experience fault analytics system and method of operation

    公开(公告)号:US09807229B1

    公开(公告)日:2017-10-31

    申请号:US14511442

    申请日:2014-10-10

    CPC classification number: H04M3/085 H04M2207/18 H04W24/04

    Abstract: A minimum confidence level is applied to recognize a localizable wireless system debility from a debility which is invariant from place to place or which cannot be significantly distinguished from service performance levels of comparable mobile user terminals in the network as a whole. Reports received by the population of users of a service or product family are scored, aggregated, normalized, and averaged overall and for each geographic service area. A report is received from a particular end user and the customer operated wireless instrument and transformed into an individual user experience score over a length of time and breadth of locations. The reports provided by the population of users are transformed into a population experience score that reflects usage in the same time and locations reported from the wireless instrument of the particular end user. Various potential causations are considered and those which exceed a minimum level of confidence are presented.

    Mobile Battery Consumption Analysis System and Method of Operating on Delta Charge Samples
    23.
    发明申请
    Mobile Battery Consumption Analysis System and Method of Operating on Delta Charge Samples 有权
    移动电池消耗分析系统和Delta充电样品的操作方法

    公开(公告)号:US20140045436A1

    公开(公告)日:2014-02-13

    申请号:US13572473

    申请日:2012-08-10

    Abstract: A method for operation of a battery consumption analysis server communicatively coupled to a plurality of mobile devices over radio channels to receive packages of data recorded at each mobile device containing application use, and battery charging and discharging events. By receiving independent sets of information from the mobile device wherein independent sets comprise at least one of wireless phone activities and battery use, combining this information in such a way that the battery consumption or over consumption of specific applications are identified, the apparatus and method configures a display to identify the correspondingly bad applications to a user.

    Abstract translation: 一种电池消耗分析服务器的操作方法,所述电池消耗分析服务器通过无线电信道通信地耦合到多个移动设备,以接收在包含应用使用的每个移动设备处记录的数据包,以及电池充电和放电事件。 通过从移动设备接收独立的信息集合,其中独立集合包括无线电话活动和电池使用中的至少一个,以识别特定应用的电池消耗或过度消费的方式组合该信息,该装置和方法配置 用于向用户识别相应的不良应用的显示器。

    Apparatus and Method for End-to-End Adaptive Frame Packing and Redundancy in a Heterogeneous Network Environment
    25.
    发明申请
    Apparatus and Method for End-to-End Adaptive Frame Packing and Redundancy in a Heterogeneous Network Environment 有权
    用于异构网络环境中端到端自适应帧包装和冗余的装置和方法

    公开(公告)号:US20080037521A1

    公开(公告)日:2008-02-14

    申请号:US11461317

    申请日:2006-07-31

    Abstract: A mobile station having a Voice-Over-Internet-Protocol client sends a message proposing a frame packing and frame repeating parameter set (1001). The called client may either accept the proposal or offer a revision (1003). If accepted the VoIP call is established (1009). If a revised proposal is received, it is determined whether the parameters are acceptable (1005). If not the call is declined (1007). If acceptable the call may proceed (1011). Both clients may then monitor network conditions (1013) and propose revisions to the parameters as conditions change. In this way, the VoIP application layer compensates for physical and Medium Access Control (MAC) layer inefficiencies in transporting the small frames used for audio data transfer for VoIP.

    Abstract translation: 具有互联网语音协议客户端的移动台发送建议帧打包和帧重复参数集(1001)的消息。 被叫客户可以接受提案或提供修订(1003)。 如果接受VoIP呼叫建立(1009)。 如果收到修改后的提案,则确定参数是否可以接受(1005)。 如果不是呼叫被拒绝(1007)。 如果可接受,可以进行通话(1011)。 然后,两个客户端可以监视网络条件(1013),并根据条件变化提出修改参数。 以这种方式,VoIP应用层补偿物理和媒体访问控制(MAC)层在传输用于VoIP的音频数据传输的小帧时的低效率。

    M-ary modulation for wireless systems
    26.
    发明授权
    M-ary modulation for wireless systems 有权
    无线系统的M-ary调制

    公开(公告)号:US07305609B2

    公开(公告)日:2007-12-04

    申请号:US10349637

    申请日:2003-01-23

    Abstract: Disclosed is a method of and apparatus for increasing the capacity of a wireless communication system. This is accomplished by having users that can support a higher than base modulation order be required to do so under predetermined conditions such as electrical distance from a base transceiver station (BTS) antenna to a user, the reception of data in a high speed burst (HSD) and the like. The same digital processor apparatus that may be used to provide a base order modulation scheme may be reprogrammed in a more complex fashion to provide signal processing at the higher modulation rate for any given user channel.

    Abstract translation: 公开了一种用于增加无线通信系统的容量的方法和装置。 这是通过在预定条件下(例如从基站收发器(BTS)天线到用户的电距离),以高速脉冲串的数据接收(即, HSD)等。 可以用于提供基本调制方案的相同的数字处理器装置可以以更复杂的方式重新编程,以便为任何给定的用户信道以更高的调制速率提供信号处理。

    CDMA physical layer packet mechanisms for distributed bursty traffic
    27.
    发明授权
    CDMA physical layer packet mechanisms for distributed bursty traffic 有权
    CDMA物理层分组机制,用于分布式突发业务

    公开(公告)号:US06614779B1

    公开(公告)日:2003-09-02

    申请号:US09238443

    申请日:1999-01-28

    Abstract: A new access channel protocol for use in cellular systems such as CDMA whereby the data transfer efficiency of an access message is increased by removing the requirement that a preamble frame and a message capsule frame have equal times of duration. With such removal, the BTS must inform listening MSs as to the time duration of the frames in each of the preamble and the message portions of the access channel time slot in addition to previously supplied information as to the number of frames in each portion. When unequal frame duration times are allowed, each portion of the access channel may be more nearly optimized to the actual time required to perform the functions of synchronization and message detection.

    Abstract translation: 一种用于诸如CDMA的蜂窝系统中的新的接入信道协议,由此通过消除前导码帧和消息胶囊帧具有相同持续时间的要求来增加接入消息的数据传输效率。 通过这样的去除,除了先前提供的关于每个部分中的帧数的信息之外,BTS必须通知收听MS关于接入信道时隙的每个前导码和消息部分中的帧的持续时间。 当允许不等长的帧持续时间时,访问信道的每个部分可以更接近于执行同步和消息检测功能所需的实际时间。

    Subscriber unit burst mode reservation in a code division multiple access wireless communication system
    28.
    发明授权
    Subscriber unit burst mode reservation in a code division multiple access wireless communication system 有权
    用户单元突发模式预留在码分多址无线通信系统中

    公开(公告)号:US06519233B1

    公开(公告)日:2003-02-11

    申请号:US09329856

    申请日:1999-06-11

    CPC classification number: H04W52/143 H04W52/146 H04W52/56 H04W52/60

    Abstract: A CDMA communication system supports designated mode data bursts on a reverse link contention based channel from a subscriber unit to a base station. The reverse link contention based channel also supports contention-based transmissions from the subscriber unit to the base station. When transmissions are scheduled and serviced in the designated mode data burst, collisions are avoided. Further, because setting up the designated mode data bursts on the reverse link contention based channel require little overhead as compared to the setup of a traffic channel the CDMA system is operated at a greater efficiency. The reverse link contention based channel may be a Reverse Common Control Channel, a Reverse Access Channel or another contention-based channel. Designated mode data bursts on the reverse link contention based channel may consume a single slot or multiple slots. The number of slots consumed in the designated mode data bursts depends upon the volume of data the subscriber unit has to transmit to the base station. The subscriber unit may state the amount of data it desires to transmit in the designated mode data burst. Based upon this stated amount, the base station may reserve multiple slots for the designated mode data burst. Then, the subscriber unit will transmit data during the slots.

    Abstract translation: CDMA通信系统支持从用户单元到基站的基于反向链路争用的信道上的指定模式数据突发。 基于反向链路争用的信道还支持从用户单元到基站的基于争用的传输。 当以指定模式数据突发调度和服务传输时,避免了冲突。 此外,由于与基于反向链路争用的信道上的指定模式数据突发相比,与业务信道的建立相比需要较少的开销,所以CDMA系统以更高的效率运行。 基于反向链路争用的信道可以是反向公共控制信道,反向接入信道或另一个基于竞争的信道。 基于反向链路争用的信道上的指定模式数据突发可能消耗单个时隙或多个时隙。 在指定模式数据脉冲串中消耗的时隙数取决于用户单元必须向基站发送的数据量。 订户单元可以以指定的模式数据突发状态来表示其期望发送的数据量。 基于该规定的量,基站可以为指定的模式数据突发预留多个时隙。 然后,用户单元将在时隙期间发送数据。

    Self-care self-tuning wireless communication system
    30.
    发明申请
    Self-care self-tuning wireless communication system 有权
    自我调节无线通信系统

    公开(公告)号:US20160165460A1

    公开(公告)日:2016-06-09

    申请号:US14880350

    申请日:2015-10-12

    Abstract: A customer self-service tuning system assists a mobile device user in adjusting his network settings and device configuration. Device, network and performance metrics are stored for a population. Over time all of these suggest changes in the device or network that change measured performance. The potential improvement(s) are presented to the user for selection. Performance measurements are taken and the user can choose to go forward with the new configuration or to revert. Each time a user requests self-care service, a new cohort is extracted from the then current overall population and analyzed for similarity to the user at that point in time. Each time an improvement is selected, the history of device states and network states is augmented. Identified variances are transformed into an action plan specific to a user and implemented on the device or network upon concurrence.

    Abstract translation: 客户自助调整系统帮助移动设备用户调整其网络设置和设备配置。 为群体存储设备,网络和性能指标。 随着时间的推移,所有这些建议都会改变设备或网络中改变测量性能的变化。 将潜在的改进提供给用户进行选择。 执行性能测量,用户可以选择使用新配置或恢复。 每当用户请求自助服务时,从当前的总体群体中提取新的队列,并在该时间点分析与用户的相似性。 每次选择改进时,设备状态和网络状态的历史都将增加。 识别的差异被转换为特定于用户的行动计划,并且在同意的情况下在设备或网络上实现。

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