-
公开(公告)号：US11868943B2
公开(公告)日：2024-01-09
申请号：US17550917
申请日：2021-12-14
Applicant: Theatro Labs, Inc.
Inventor： Guy R. VanBuskirk , Steven Paul Russell , Andrew W. Kittler
IPC: H04W24/00 , G06Q10/0639 , H04W4/029 , H04L67/561 , G10L15/26 , G10L17/22 , H04B7/14 , H04M3/02 , H04W4/021 , G06Q10/10 , H04W4/33 , H04W4/08 , H04L67/63
CPC classification number: G06Q10/06398 , G06Q10/10 , G10L15/26 , G10L17/22 , H04B7/14 , H04L67/561 , H04M3/02 , H04W4/021 , H04W4/029 , H04W4/33 , H04L67/63 , H04W4/08
Abstract: In a method of identifying a metric associated with a business, a computer system associated with the business, recognizes a first user associated with a first communication device and a second user associated with a second communication device, where the first user is recognized as a customer of the business and the second user is recognized as an employee of the business. The computer system observes a communication between the first communication device and the second communication device, where at least a portion of the communication is an audible communication. The computer system identifies the metric based on the communication between the employee and the customer. The computer system makes the metric available for decision making purposes.
-
公开(公告)号：US20230316941A1
公开(公告)日：2023-10-05
申请号：US18207420
申请日：2023-06-08
Applicant: Theatro Labs, Inc.
Inventor： Steven Paul Russell , Guy R. VanBuskirk , Andrew W. Kittler
CPC classification number: G09B5/00 , G06Q10/10 , G06Q30/02 , H04L67/535
Abstract: Using an observation platform for training, monitoring, and mining structured communications. A signal is received from a first communication device at a second communication device associated with a computer system, wherein a first characteristic of the signal corresponds to an audible source and a second characteristic of the signal corresponds to information indicative of a geographic position of the first communication device.
-
公开(公告)号：US11636420B2
公开(公告)日：2023-04-25
申请号：US17371307
申请日：2021-07-09
Applicant: Theatro Labs, Inc.
Inventor： Christopher N. Todd , Guy R. VanBuskirk , Ravi Shankar Kumar , Shiva Cheedella
IPC: G06Q10/06 , G06Q10/0639 , H04L67/12 , H04L67/306 , H04L12/46 , H04L51/18 , H04L67/50 , H04L67/02
Abstract: In a method of managing structured communications within an observation platform, responsive to a request interaction, a computer system sets up an action request regarding a structured communication in the observation platform. The computer system analyzes the action request with respect to a programmable policy of the observation platform and applications installed on the observation platform. The computer system analyzes the action request with respect to context in the observation platform, where the context is one of user context in the observation platform and device context in the observation platform. The computer system analyzes the action request with respect to status in the observation platform, where the status is one of user status in the observation platform and device status in the observation platform. The computer system moderates an action in the observation platform with respect to the structured communication based on results of the policy, context, and status analyses.
-
公开(公告)号：US20210334732A1
公开(公告)日：2021-10-28
申请号：US17371448
申请日：2021-07-09
Applicant: Theatro Labs, Inc.
Inventor： Guy R. VanBuskirk , Christopher N. Todd , Ravi Shankar Kumar , Kathryn Payne Torrence Shae , Jesse Alan Montgomery
Abstract: In a method of observation platform buy-online-pickup-in-store (BOPIS) integration, a BOPIS application is provisioned at an observation platform. The provisioning is administered by a cloud services platform in collaboration with a computer system of the observation platform and includes configuration and deployment of the BOPIS application within the observation platform. An automation software component is sent from the BOPIS application for resident installation at an external retailer system which is external to an environment of the observation platform. The automation software component organizes information in the external retailer system for exchange, via a cloud-based gateway, with the BOPIS application. A message regarding a BOPIS order populated in the external retailer system is received at the BOPIS application from the external retailer system. The observation platform sends, to a device of a user of the observation platform, a task request to perform a task related to the message.
-
公开(公告)号：US20210334731A1
公开(公告)日：2021-10-28
申请号：US17371332
申请日：2021-07-09
Applicant: Theatro Labs, Inc.
Inventor： Christopher N. Todd , Guy R. VanBuskirk , Ravi Shankar Kumar , Kathryn Payne Torrence Shae , Jesse Alan Montgomery
Abstract: In a method of managing emergency management information within an observation platform an emergency management and response application is provisioned at an observation platform. The provisioning is administered by a cloud services platform and includes configuration and deployment of the emergency management and response application within the observation platform. A communicative connection is established, via a gateway of the cloud services platform, between the emergency management and response application and a system external to the observation platform. In response to receipt at the observation platform of a report of an emergency, operation of the emergency management and response application is triggered within the observation platform. Emergency management information is sent, via the emergency management and response application, to a group of users of the observation platform. The emergency management information includes at least one of an alert related to the emergency and instructions related to the emergency.
-
Patent Agency Ranking
26.发明申请公开(公告)号：US20200175454A1
公开(公告)日：2020-06-04
申请号：US16786021
申请日：2020-02-10
Applicant: Theatro Labs, Inc.
Inventor： Christopher N. Todd , Guy R. VanBuskirk , Ravi Shankar Kumar , Shiva Cheedella
Abstract: A method for collecting data and deriving performance metrics for one or more users within an observation platform environment is described. The method includes recognizing a user identity based on signals from the communications device; Capturing a user's voice message and the secondary signal indicative of the location of the communications device or the relative proximity of the communications device to other devices; Deriving statistical data comprising: primary statistics, secondary statistics, and higher-order statistics from the secondary signal and voice message; and Storing the user identity, the voice message, the location of the communications device, and the statistical data in a database forming a user record, wherein the user record is processed by an inference engine to derive performance information about the user.
-
公开(公告)号：US10375133B2
公开(公告)日：2019-08-06
申请号：US14586797
申请日：2014-12-30
Applicant: Theatro Labs, Inc.
Inventor： Guy R. VanBuskirk , Ravi Shankar Kumar , Shiva Cheedella , Steve Lucy
Abstract: Methods and systems for managing and distributing content and aggregation of data in a plurality of observation platforms are disclosed. A message is generated with content at a content distribution manager. A delivery of the message is scheduled and a plurality of specified devices are specified for delivery in a plurality of observation platforms at a designated time and/or location(s) via the content distribution manager, wherein the plurality of observation platforms are capable of receiving a signal from a first mobile device with a first characteristic that corresponds to an audible source and a second characteristic that corresponds to information indicative of a geographic position of the first mobile device and relaying the signal to a destination based on the first characteristic and/or the second characteristic. The message is delivered to the plurality of observation platforms which relays the message to the plurality of specified devices at the designated time.
-
公开(公告)号：US20180165171A1
公开(公告)日：2018-06-14
申请号：US15377719
申请日：2016-12-13
Applicant: Theatro Labs Inc.
Inventor： Guy R. VanBuskirk , Shiva Cheedella , Steve Lucy , Ravi Shankar Kumar , Kranthimanoj Nagothu , Sridhar Kovuri , Vigneshwaran Selvaraj , Bhaskar Chidambaram , Kiran Kumar Shankar Belambi
IPC: G06F11/22
CPC classification number: G06F11/2257
Abstract: Methods and system for generating performance information are disclosed. A communication is received from a first device in an environment at a computer system wherein the communication comprises communication data and secondary data. The communication is relayed from the computer system to a second device based on the computer system interpreting the communication data and secondary data. Device performance data is collected regarding the first device based on the computer system interpreting the communication data and secondary data. Analytics are applied to the device performance data to generate summary performance indicators and metrics at the computer system. The summary performance indicators and metrics are made available.
-
公开(公告)号：US09271118B2
公开(公告)日：2016-02-23
申请号：US14319407
申请日：2014-06-30
Applicant: Theatro Labs, Inc.
Inventor： Steven Paul Russell , Guy R. VanBuskirk , Andrew W. Kittler
IPC: H04W24/00 , H04W4/02 , H04W4/20 , G10L15/26 , G10L17/22 , H04B7/14 , H04M3/02 , G06Q10/06 , H04L29/08
CPC classification number: G06Q10/06398 , G06Q10/10 , G10L15/26 , G10L17/22 , H04B7/14 , H04L67/2804 , H04L67/327 , H04M3/02 , H04W4/02 , H04W4/021 , H04W4/029 , H04W4/043 , H04W4/08 , H04W4/20 , H04W4/33
Abstract: Observation platform for using structured communications. A signal from a first communication device is received at a second communication device associated with a computer system, wherein a first characteristic of the signal corresponds to an audible source and a second characteristic of the signal corresponds to information indicative of a geographic position of the first communication device. A first user associated with the first communication device is recognized at the computer system. Context information for the signal is derived at the computer system associated with the second communication device. A copy of at least one characteristic of the signal is stored in a storage medium, wherein the copy of at least one characteristic of the signal is available for developing performance metrics. The signal is relayed to a destination derived from the context information.
-
30.发明申请CONTENT DISTRIBUTION AND DATA AGGREGATION FOR SCALABILITY OF OBSERVATION PLATFORMS 审中-公开内容分发和数据聚合对观察平台的可扩展性公开(公告)号：US20150113098A1
公开(公告)日：2015-04-23
申请号：US14586797
申请日：2014-12-30
Applicant: Theatro Labs, Inc.
Inventor： Guy R. VanBuskirk , Ravi Shankar Kumar , Shiva Cheedella , Steve Lucy
IPC: H04L29/06
CPC classification number: H04L65/4076 , G06Q10/00 , G06Q30/00 , H04L51/14 , H04L67/327 , H04W4/029
Abstract: Methods and systems for managing and distributing content and aggregation of data in a plurality of observation platforms are disclosed. A message is generated with content at a content distribution manager. A delivery of the message is scheduled and a plurality of specified devices are specified for delivery in a plurality of observation platforms at a designated time and/or location(s) via the content distribution manager, wherein the plurality of observation platforms are capable of receiving a signal from a first mobile device with a first characteristic that corresponds to an audible source and a second characteristic that corresponds to information indicative of a geographic position of the first mobile device and relaying the signal to a destination based on the first characteristic and/or the second characteristic. The message is delivered to the plurality of observation platforms which relays the message to the plurality of specified devices at the designated time.
Abstract translation: 公开了用于在多个观察平台中管理和分发内容和数据聚合的方法和系统。 在内容分发管理器上生成带有内容的消息。 调度消息的传送，并且经指定的时间和/或位置通过内容分发管理器指定多个指定的设备用于在多个观察平台中传送，其中多个观察平台能够接收 具有对应于可听源的第一特性的第一移动设备的信号和对应于指示第一移动设备的地理位置的信息并基于第一特征将信号中继到目的地的第二特征和/或 第二个特点。 该消息被传递到在指定时间将消息中继到多个指定设备的多个观察平台。
-
-
-
-
-
-
-
-
-
Search Results
61
records
(took 0.032 seconds)
