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公开(公告)号：US10015674B2
公开(公告)日：2018-07-03
申请号：US15716232
申请日：2017-09-26
Applicant: Verizon Patent and Licensing Inc.
Inventor： Michelle Felt , Thomas Michael McGurl , Sankar Shanmugam , Nagaraju Manchiraju , Shankar Arumugavelu
CPC classification number: H04W12/06 , H04L65/1069 , H04L67/141 , H04W8/183
Abstract: An exemplary mobile device activation system may receive, by way of a mobile device not currently activated on a mobile network, a request to initiate an activation process to activate the mobile device on the mobile network, authenticate the mobile device to a user account associated with the mobile network, establish an activation session with the authenticated mobile device, receive, during the activation session and by way of the authenticated mobile device, user input indicating a user-selected activation parameter for the authenticated mobile device, and activate the authenticated mobile device on the mobile network based on the user-selected activation parameter for the authenticated mobile device.
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公开(公告)号：US09794786B2
公开(公告)日：2017-10-17
申请号：US14864836
申请日：2015-09-24
Applicant: Verizon Patent and Licensing Inc.
Inventor： Michelle Felt , Thomas Michael McGurl , Sankar Shanmugam , Nagaraju Manchiraju , Shankar Arumugavelu
CPC classification number: H04W12/06 , H04L65/1069 , H04W8/183
Abstract: An exemplary mobile device activation system may receive, by way of a mobile device not currently activated on a mobile network, a request to initiate an activation process to activate the mobile device on the mobile network, authenticate the mobile device to a user account associated with the mobile network, establish an activation session between the authenticated mobile device and the user account, provide, during the activation session, an interactive activation flow by way of the authenticated mobile device, and activate the mobile device on the mobile network based on user interaction with the interactive activation flow by way of the mobile device.
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公开(公告)号：US20170094508A1
公开(公告)日：2017-03-30
申请号：US14864836
申请日：2015-09-24
Applicant: Verizon Patent and Licensing Inc.
Inventor： Michelle Felt , Thomas Michael McGurl , Sankar Shanmugam , Nagaraju Manchiraju , Shankar Arumugavelu
CPC classification number: H04W12/06 , H04L65/1069 , H04W8/183
Abstract: An exemplary mobile device activation system may receive, by way of a mobile device not currently activated on a mobile network, a request to initiate an activation process to activate the mobile device on the mobile network, authenticate the mobile device to a user account associated with the mobile network, establish an activation session between the authenticated mobile device and the user account, provide, during the activation session, an interactive activation flow by way of the authenticated mobile device, and activate the mobile device on the mobile network based on user interaction with the interactive activation flow by way of the mobile device.
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24.发明申请COMBINED APPLICATION PROGRAMMING INTERFACE AND DEVICE MANAGEMENT FOR REMOTE DEVICE DIAGNOSTICS AND MANAGEMENT 审中-公开用于远程设备诊断和管理的组合应用编程接口和设备管理公开(公告)号：US20160012451A1
公开(公告)日：2016-01-14
申请号：US14328159
申请日：2014-07-10
Applicant: Verizon Patent and Licensing Inc.
Inventor： Sankar Shanmugam , Gayathri Chandrasekaran , Joe Varghese , Petri Virkkula , Brian Matthew White
CPC classification number: G06Q30/016 , G06F21/445 , H04L41/18 , H04L41/22
Abstract: A customer service system is described that uses a remote device diagnostic system to improve a customer's experience during a customer service call. Mobile device operating system application programming interfaces provide access to resources on a mobile device allowing an external customer service system to access device information. The customer service system utilizes a combination of application programming interfaces and a device management protocol to provide remote device diagnostics during a customer service call. For devices that support device management protocol, the customer service system uses application programming interfaces for retrieval of device parameters and uses device management for device parameter configuration. For devices that do not support device management, the customer service system uses application programming interfaces for device parameter retrievals, but does not provide capabilities for remote device parameter configuration.
Abstract translation: 描述了一种客户服务系统，其使用远程设备诊断系统来改善客户服务呼叫期间的客户体验。 移动设备操作系统应用编程接口提供对移动设备上的资源的访问，允许外部客户服务系统访问设备信息。 客户服务系统利用应用编程接口和设备管理协议的组合来在客户服务呼叫期间提供远程设备诊断。 对于支持设备管理协议的设备，客户服务系统使用应用程序编程接口来检索设备参数，并使用设备管理进行设备参数配置。 对于不支持设备管理的设备，客户服务系统使用应用程序编程接口进行设备参数检索，但不提供远程设备参数配置功能。
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25.发明公开公开(公告)号：US20240320684A1
公开(公告)日：2024-09-26
申请号：US18189358
申请日：2023-03-24
Applicant: Verizon Patent and Licensing Inc.
Inventor： RajeshKhanna Singa Ramalingam , Kumaradevan Chandrabose , Srinivasa Kaniganti , Sankar Shanmugam
IPC: G06Q30/015 , G06N5/022
CPC classification number: G06Q30/015 , G06N5/022
Abstract: The present teaching relates to auto generated summaries of communications and enabled services. Summaries are automatically generated based on machine trained models for communications between customers and service agents. A summary modification history is created for each of the summaries including the machine generated summary and some updated versions of the summary. When a service request is received from a customer, a summary modification history of a prior communication associated with the customer is retrieved for responding to the request. Using the summary modification histories, feedback data is generated, which is then used for updating the models.
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Patent Agency Ranking
公开(公告)号：US11334527B2
公开(公告)日：2022-05-17
申请号：US16949921
申请日：2020-11-20
Applicant: Verizon Patent and Licensing Inc.
IPC: G06F16/16 , G06F16/9032 , G06F16/903 , G06N20/00 , G06F3/0482
Abstract: A device receives provides content to a client device via a dual-panel user interface that includes a first panel and a second panel. The device receives, from the client device, information indicating a user interaction, and processes the information, with a first model, to determine a question based on the user interaction. The device utilizes natural language processing with the question to determine an intent of the question, and processes the intent of the question, with a second model, to map the intent of the question to a content answer to the question. The device adds additional user information, associated with a user of the client device, to the content answer to generate a personalized content response, and updates the first panel with the personalized content response to generate an updated first panel. The device provides the updated first panel, via the dual-panel user interface, to the client device.
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公开(公告)号：US11122165B1
公开(公告)日：2021-09-14
申请号：US16887260
申请日：2020-05-29
Applicant: Verizon Patent and Licensing Inc.
Inventor： Saivivek T. Thiyagarajan , Shoma Chakravarty , Sankar Shanmugam , Srinivasa Kaniganti , Madhu Talupur , Sathiyamoorthy Dhanapal , Amit Mahajan , Nitin Ahuja , Amar Nageswaram
Abstract: A method, device, and computer-readable medium provide for receiving, via a chatbot access channel, a chat message from a user device associated with a customer chat session; determining that the chat message includes a customer intent that corresponds to a chat flow for the customer chat session; generating one or more suggested response messages based on the chat message, wherein at least one of the one or more suggested response messages includes a previously stored chat message response corresponding to the customer intent and approved by a service agent; presenting, via a display, a transcript of a messaging sequence for the customer chat session concurrently with a user interface that enables the service agent to perform an action with respect to the one or more suggested response messages; and sending, via the chatbot access channel, a selected one of the one or more suggested response messages to the user device.
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28.发明授权公开(公告)号：US10445220B2
公开(公告)日：2019-10-15
申请号：US15415418
申请日：2017-01-25
Applicant: Verizon Patent and Licensing Inc.
Inventor： Sankar Shanmugam , Sridhar Sundaraju , Suja John , Sivagnanalingam Sivaganesh
Abstract: A device may obtain data regarding application activity from a group of user devices. The application activity may relate to an application associated with network operator services provided by a network operator. The device may process the data regarding the application activity to generate a visualization of the application. The visualization of the application activity may include multiple tiers. The multiple tiers may correspond to at least a group of users, a user, and a session. The visualization may identify one or more errors associated with the application activity. The device may provide the visualization of the application activity for display. The visualization may be provided for display via a client device associated with the network operator. The device may automatically implement, without human intervention, a correction to the one or more errors.
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公开(公告)号：US10368219B2
公开(公告)日：2019-07-30
申请号：US16132760
申请日：2018-09-17
Applicant: Verizon Patent and Licensing Inc.
Inventor： Rashmi Naik , Sankar Shanmugam , Pradeep Bharthur Shanthraj , David J. Strumwasser , Tarun Verma , Denise Nicole Lyn-Shue , Charles A. Laney , Moorthy Sengottaiyan , Sudhin Vellooparambil Latheef , Seng Kin Liew , Thomas A. Warren
IPC: H04W4/50 , H04W8/18 , H04W8/20 , H04M1/725 , H04L29/12 , H04W76/11 , G04G9/06 , G04G21/08 , H04L29/08
Abstract: A method is provided for self-provisioning and personalization of a companion device. A primary user device receives input to initiate a cellular service activation process for a companion device, wherein the companion device includes a preloaded version of a service provider application for facilitating remote provisioning. The primary device provides, to the companion device, an updated version of the service provider application that replaces the preloaded version. The primary device receives, from the companion device, an embedded universal integrated circuit card (eUICC) identifier for the companion device and forwards the eUICC identifier to a network device and an identifier for the primary device. When the network device verifies that the cellular service activation for the companion device can be provisioned, the primary device receives an activation code for the companion device to use to initiate a request for a new line of service for the eUICC identifier and forwards the activation code to the companion device.
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公开(公告)号：US20180063700A1
公开(公告)日：2018-03-01
申请号：US15249394
申请日：2016-08-27
Applicant: Verizon Patent and Licensing Inc.
Inventor： Gayathri Chandrasekaran , Joe Varghese , Jangam Dheenaraj Joshi , Brian Matthew White , Rachel YuYin Ward , Sivagnanalingam Sivaganesh , Sankar Shanmugam
CPC classification number: H04W8/205 , G06F8/65 , H04L12/185 , H04L12/189 , H04L41/082 , H04L67/10 , H04L67/14 , H04L67/306 , H04L67/34 , H04W4/50 , H04W8/186 , H04W8/245 , H04W88/02 , H04W88/08
Abstract: Systems and methods relating to obtaining group criteria for mobile devices to be associated with a user-specified group; determining that a first mobile device satisfies the group criteria; obtaining a release time for the group in connection with a first software update; determining that availability of the first software update should not be indicated prior to the release time to the first mobile device based on the determination that the first mobile device satisfies the group criteria; and indicating, at a first time, to the first mobile device that the first software update is available based on the first time occurring during or after the release time.
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