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    ADDING CALL CONTEXT TO A MISSED CALL NOTIFICATION
    22.
    发明申请
    ADDING CALL CONTEXT TO A MISSED CALL NOTIFICATION 审中-公开
    添加呼叫中断到失败的呼叫通知

    公开(公告)号：US20160344865A1

    公开(公告)日：2016-11-24

    申请号：US15114735

    申请日：2015-01-27

    申请人： VODAFONE IP LICENSING LIMITED

    发明人： Ingo EHLEN ,  Domenico IDONE ,  Maria-Beatriz LOPEZ-MENCIA

    IPC分类号： H04M3/42 ,  H04L29/06

    CPC分类号： H04M3/42195 ,  H04L65/1016 ,  H04M2203/2011 ,  H04M2203/2038 ,  H04M2203/551 ,  H04M2250/60

    摘要： Disclosed herein is a method of transmitting missed call data following a failed call attempt, the method comprising a first device: transmitting, to a second device and over a first communications channel, a request to establish voice communications between the first device and the second device; receiving an indication that the request has not been accepted; prompting, in response to receiving the indication, a user of the first device to provide data for generating missed call data; receiving a data input from the user in response to receiving the prompt; generating missed call data in dependence on the data input from the user; and transmitting, over a second channel that is different from the first channel, the missed call data to the second device. Advantageously, a calling party is able to add information about a missed call to a missed call notification provided to a called party.

    摘要翻译： 本文公开了一种在失败的呼叫尝试之后发送未接来电数据的方法，该方法包括：第一设备：向第二设备和第一通信信道发送在第一设备和第二设备之间建立语音通信的请求 ; 收到该请求未被接受的指示; 响应于接收到所述指示，提示所述第一设备的用户提供用于产生未接来电数据的数据; 响应于接收到提示而从用户接收数据输入; 根据从用户输入的数据产生未接来电数据; 并且通过与所述第一信道不同的第二信道将所述未接来电数据发送到所述第二设备。 有利地，主叫方能够将关于未接呼叫的信息添加到提供给被叫方的未接来电通知。

    Systems and methods for providing context to a forwarded call
    23.
    发明授权
    Systems and methods for providing context to a forwarded call 有权
    为转发呼叫提供上下文的系统和方法

    公开(公告)号：US09407763B2

    公开(公告)日：2016-08-02

    申请号：US14498338

    申请日：2014-09-26

    申请人： Sabse Technologies, Inc.

    发明人： Sabeer Bhatia ,  Ravi Patel ,  Dhruv Patel

    IPC分类号： H04M1/56 ,  H04M15/06 ,  H04M3/42 ,  H04M3/54

    CPC分类号： H04M3/42042 ,  H04M3/54 ,  H04M2203/2038

    摘要： Systems and methods for providing context to a forwarded call include a private branch exchange (PBX) that has an interface for receiving a call from a calling device. The call includes a caller ID of the calling device. The PBX stores a company ID for identifying the company and includes a signal handler for forwarding the received call as a forwarded call to a receiving device, and a caller ID enhancer for adding context to the forwarded call. The context includes the company ID and a selection made by a user of the calling device. The receiving device displays the context prior to answering the forwarded call.

    摘要翻译： 用于向转发呼叫提供上下文的系统和方法包括具有用于从主叫设备接收呼叫的接口的专用小交换机（PBX）。 呼叫包括呼叫设备的呼叫者ID。 集团电话存储用于识别公司的公司ID，并且包括用于将接收到的呼叫作为转发呼叫转发到接收设备的信号处理程序，以及用于向转接呼叫添加上下文的呼叫者ID增强器。 上下文包括公司ID和由呼叫设备的用户进行的选择。 接收设备在应答转接呼叫之前显示上下文。

    Observation platform for using structured communications with cloud computing
    24.
    发明授权
    Observation platform for using structured communications with cloud computing 有权
    使用云计算结构化通信的观察平台

    公开(公告)号：US09407543B2

    公开(公告)日：2016-08-02

    申请号：US13832944

    申请日：2013-03-15

    申请人： TheatroLabs, Inc.

    发明人： Steven Paul Russell ,  Guy R. VanBuskirk

    IPC分类号： H04W24/00 ,  H04L12/721 ,  H04W4/02 ,  G06Q30/02

    CPC分类号： H04L45/44 ,  G06Q30/02 ,  H04L67/2804 ,  H04M2203/2038 ,  H04W4/02 ,  H04W4/025

    摘要： Using structured communications in an observation platform with cloud computing. A signal is received from a first communication device at a second communication device associated with a first computer system. The signal is forwarded from the first computer system to a second computer system, wherein the second computer system is physically remote from the first computer system and connected via a network. Context information is derived for the signal and at least one destination for the signal based on the context information at the second computer system. The context information and the at least one destination for the signal are received at the first computer system.

    摘要翻译： 在具有云计算的观测平台中使用结构化通信。 在与第一计算机系统相关联的第二通信设备处从第一通信设备接收信号。 信号从第一计算机系统转发到第二计算机系统，其中第二计算机系统物理上远离第一计算机系统并通过网络连接。 基于第二计算机系统的上下文信息，为信号和至少一个信号的目的地导出上下文信息。 在第一计算机系统处接收用于信号的上下文信息和至少一个目的地。

    SYSTEM AND METHOD FOR KEYWORD-BASED NOTIFICATION AND DELIVERY OF CONTENT
    26.
    发明申请
    SYSTEM AND METHOD FOR KEYWORD-BASED NOTIFICATION AND DELIVERY OF CONTENT 审中-公开
    用于基于关键字的通知和传送内容的系统和方法

    公开(公告)号：US20160142546A1

    公开(公告)日：2016-05-19

    申请号：US15007286

    申请日：2016-01-27

    申请人： Avaya Inc.

    发明人： Varun Khanna

    IPC分类号： H04M3/51 ,  G06F17/27 ,  G10L15/183 ,  G10L15/26 ,  H04M3/42 ,  H04M3/493

    CPC分类号： H04M3/5191 ,  G06F17/2765 ,  G06Q90/00 ,  G10L15/183 ,  G10L15/265 ,  G10L2015/088 ,  H04L67/02 ,  H04M3/00 ,  H04M3/42221 ,  H04M3/4936 ,  H04M3/51 ,  H04M2201/40 ,  H04M2203/2038

    摘要： Providing keyword-based notification and content includes monitoring, a communication interface, the communication interface configured to transport a communication between an agent communication device and a user communication device; recognizing an occurrence of a keyword in the communication; wherein the keyword is stored in a database; and retrieving from the database, an information related to the keyword, wherein the database comprises: a first memory area configured to store a mapping of keywords to keyword information; and a second memory area configured to store a mapping of a user identifier associated with a user to information related to how keyword information should be delivered to the user associated with the user identifier. Ultimately the information related to the keyword is transmitted to one of the agent communication device or the user communication device.

    摘要翻译： 提供基于关键字的通知和内容包括监视，通信接口，被配置为传送代理通信设备和用户通信设备之间的通信的通信接口; 识别通信中的关键字的发生; 其中所述关键字存储在数据库中; 以及从所述数据库检索与所述关键字相关的信息，其中，所述数据库包括：第一存储区域，被配置为存储关键字到关键字信息的映射; 以及第二存储区域，被配置为存储与用户相关联的用户标识符的映射关于如何将关键字信息传递给与用户标识符相关联的用户的信息。 最终将关键字相关的信息发送到代理通信设备或用户通信设备之一。

    SYSTEM AND METHOD FOR GUIDING AGENTS IN AN ENTERPRISE OVER AGGREGATED INTERACTIONS
    27.
    发明申请
    SYSTEM AND METHOD FOR GUIDING AGENTS IN AN ENTERPRISE OVER AGGREGATED INTERACTIONS 审中-公开
    用于在集体交互中指导企业中的代理的系统和方法

    公开(公告)号：US20160080570A1

    公开(公告)日：2016-03-17

    申请号：US14486001

    申请日：2014-09-15

    申请人： Avaya Inc.

    发明人： Neil O'Connor ,  Tony McCormack ,  John H. Yoakum

    IPC分类号： H04M3/51 ,  H04M3/523 ,  G06F17/30 ,  H04L29/08 ,  H04L29/06

    CPC分类号： H04M3/5133 ,  G06Q10/10 ,  H04L67/02 ,  H04L67/14 ,  H04L67/22 ,  H04L67/306 ,  H04M3/523 ,  H04M2203/2038 ,  H04M2203/401

    摘要： Contact manager computer system and method to dynamically generate an aggregated context information, including: a monitoring module configured: to monitor a communication session with a customer; to determine one or more communication contexts of the customer; to determine one or more communication contexts of an agent assisting the customer; to obtain customer context information from the one or more determined communication contexts of the customer; to obtain agent context information from the one or more determined communication contexts of the agent; a processor coupled to a memory, the memory configured to store context information under control of the processor; an aggregated context information generation module to generate the aggregated context information from the obtained customer context information and the obtained agent context information; an inference module to create an inference from the aggregated context information; and a display module to display a result of the inference to an agent.

    摘要翻译： 联系人管理器计算机系统和方法来动态生成聚合上下文信息，包括：监视模块，被配置为：监视与客户的通信会话; 确定客户的一个或多个通信上下文; 确定帮助客户的代理的一个或多个通信上下文; 从客户的一个或多个确定的通信环境中获得客户上下文信息; 从代理的一个或多个确定的通信上下文获得代理上下文信息; 处理器，其耦合到存储器，所述存储器被配置为在所述处理器的控制下存储上下文信息; 聚合上下文信息生成模块，用于从所获得的用户上下文信息和所获得的代理上下文信息生成聚合上下文信息; 推理模块，用于从聚合的上下文信息中创建推理; 以及显示模块，用于显示对代理的推断结果。

    NETWORK-BASED SOCIAL MEDIA TELEPHONY FIREWALL
    28.
    发明申请
    NETWORK-BASED SOCIAL MEDIA TELEPHONY FIREWALL 有权
    基于网络的社会媒体电话防火墙

    公开(公告)号：US20160028885A1

    公开(公告)日：2016-01-28

    申请号：US14875209

    申请日：2015-10-05

    申请人： AT&T Intellectual Property I, L.P.

    发明人： BRIAN LEE

    IPC分类号： H04M3/436 ,  H04M15/00 ,  H04M3/42

    CPC分类号： H04M3/436 ,  G06Q30/0207 ,  H04M3/42042 ,  H04M3/42068 ,  H04M3/42153 ,  H04M15/43 ,  H04M15/8027 ,  H04M15/8083 ,  H04M2203/1058 ,  H04M2203/2038 ,  H04M2215/0184

    摘要： A method for processing a call is disclosed. For example, the method receives a call from a device of a caller destined to a device of a subscriber of a communication network. The method connects the call to the device of the subscriber and then receives from the device of the subscriber an indication that the call is an undesirable call. The indication further includes a description of the call. The method then provides a reward to the subscriber when the indication further includes the description of the call.

    摘要翻译： 公开了一种处理呼叫的方法。 例如，该方法从发送到通信网络的用户的设备的呼叫者的设备接收呼叫。 该方法将呼叫连接到用户的设备，然后从用户的设备接收到呼叫是不期望的呼叫的指示。 该指示还包括呼叫的描述。 当该指示进一步包括呼叫的描述时，该方法向用户提供奖励。

    Method and apparatus for providing customised services in a communication network
    29.
    发明授权
    Method and apparatus for providing customised services in a communication network 有权
    用于在通信网络中提供定制服务的方法和装置

    公开(公告)号：US09247048B2

    公开(公告)日：2016-01-26

    申请号：US12599611

    申请日：2007-05-10

    申请人： Mattias Lidström ,  Theo Gerrit Kanter ,  Johan Hjelm

    发明人： Mattias Lidström ,  Theo Gerrit Kanter ,  Johan Hjelm

    IPC分类号： H04M3/487 ,  H04L29/08 ,  G06Q30/02 ,  H04M3/42

    CPC分类号： H04M3/42136 ,  G06Q30/02 ,  H04L67/327 ,  H04M3/42178 ,  H04M3/4878 ,  H04M2203/2038

    摘要： A method and apparatus for offering a service to at least one client in a communication network for a specific client context, by means of a service provisioning unit. A history of client activities involving service usage in associated client contexts, is recorded in an activity database. Service templates are composed for associated client contexts based on the recorded history of client activities. When a context detector detects that the specific client context prevails, a service configurator selects a service template for the detected client context and configures a customised service from the selected service template. The customised service can then be offered to the at least one client.

    摘要翻译： 一种通过服务提供单元向特定客户端上下文的通信网络中的至少一个客户端提供服务的方法和装置。 涉及客户端上下文中涉及服务使用的客户端活动的历史记录在活动数据库中。 服务模板是根据记录的客户端活动记录为相关联的客户端上下文组成的。 当上下文检测器检测到特定客户端上下文存在时，服务配置器为检测到的客户端上下文选择服务模板，并从所选择的服务模板中配置定制服务。 然后可以向至少一个客户端提供定制服务。

    SYSTEMS AND METHODS FOR CONTEXT BASED SCREEN DISPLAY
    30.
    发明申请
    SYSTEMS AND METHODS FOR CONTEXT BASED SCREEN DISPLAY 审中-公开
    基于上下文屏幕显示的系统和方法

    公开(公告)号：US20160021249A1

    公开(公告)日：2016-01-21

    申请号：US14335640

    申请日：2014-07-18

    申请人： EBAY INC.

    发明人： Shailesh Dinkar Govande ,  Madhura Pravin Tipnis

    IPC分类号： H04M3/436 ,  H04M3/22 ,  H04W4/16

    CPC分类号： H04M3/436 ,  H04M3/2281 ,  H04M3/4365 ,  H04M3/4878 ,  H04M2201/38 ,  H04M2203/2038 ,  H04M2242/15 ,  H04W4/16

    摘要： A system or method is provided to determine and display information to a user based on a telephone conversation of the user. In particular, the system or method may monitor and analyze a telephone conversation of the user to determine the context of the conversation and display appropriate user interface or information to the user without user's intervention or input. In an embodiment, the system or method may monitor the user's interactions with the mobile device to learn the user's preferences and routines for screen display. As such, the system or method may predict or anticipate the user's need for screen display.

    摘要翻译： 提供了一种系统或方法，用于基于用户的电话交谈来确定和显示给用户的信息。 特别地，系统或方法可以监视和分析用户的电话会话以确定会话的上下文，并且在没有用户干预或输入的情况下向用户显示适当的用户界面或信息。 在一个实施例中，系统或方法可以监视用户与移动设备的交互以了解用户的偏好和用于屏幕显示的例程。 因此，系统或方法可以预测或预测用户对屏幕显示的需要。