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    Ephemeral feedback instances
    32.
    发明授权
    Ephemeral feedback instances 有权

    公开(公告)号：US09992277B2

    公开(公告)日：2018-06-05

    申请号：US14675673

    申请日：2015-03-31

    Applicant: AT&T Intellectual Property I, L.P.

    Inventor： James W. Fan ,  Jeffrey A. Aaron

    IPC: G06F15/173 ,  H04L29/08 ,  G06F11/00 ,  G06F21/55 ,  G06F21/62 ,  G06Q90/00

    CPC classification number: H04L67/1076 ,  G06F11/00 ,  G06F21/55 ,  G06F21/6218 ,  G06Q90/00

    Abstract: Concepts and technologies disclosed herein are directed to ephemeral feedback instances. According to one aspect of the concepts and technologies disclosed herein, a policy engine can receive data and a policy request from a policy requestor. The policy engine also can determine whether a policy is available to satisfy the policy request. If the policy engine determines that a policy is available to satisfy the policy request, the policy engine can retrieve, from a policy repository, the policy to satisfy the request and can instruct one or more policy enforcement points to enforce the policy. If the policy engine determines that a policy is not available to satisfy the policy request, the policy engine can perform a feedback instance method to satisfy the policy request.

    Informational enrichment for interactive systems
    34.
    发明授权
    Informational enrichment for interactive systems 有权

    公开(公告)号：US09661027B2

    公开(公告)日：2017-05-23

    申请号：US14483874

    申请日：2014-09-11

    Applicant: AT&T INTELLECTUAL PROPERTY I, L.P.

    Inventor： James W. Fan ,  Alireza Hooshiari

    IPC: H04L29/06 ,  H04L29/08 ,  H04M3/00 ,  H04M3/493 ,  H04M1/253

    CPC classification number: H04L65/1069 ,  H04L65/1006 ,  H04L67/14 ,  H04M1/2535 ,  H04M3/00 ,  H04M3/493 ,  H04M3/5166 ,  H04M7/006

    Abstract: Interactive services are enhanced by intercepting a session initiation protocol message used to initiate a bidirectional communication and in transit to a networked recipient computer that provides interactive services for the bidirectional communication to be initiated. Supplemental information is obtained based on information in the session initiation protocol message in order to provide to the networked recipient computer of the bidirectional communication to be initiated. A computer processor of an intermediary computer is used to insert the supplemental information into the session initiation protocol message. The session initiation protocol message is routed with the supplemental information inserted to the networked recipient computer that provides the interactive services for the bidirectional communication to be initiated.

    Escalation of Feedback Instances
    35.
    发明申请
    Escalation of Feedback Instances 审中-公开
    反馈实例升级

    公开(公告)号：US20160294923A1

    公开(公告)日：2016-10-06

    申请号：US14675678

    申请日：2015-03-31

    Applicant: AT&T INTELLECTUAL PROPERTY I, L.P.

    Inventor： James W. Fan ,  Jeffrey A. Aaron

    IPC: H04L29/08 ,  H04L12/911 ,  H04L12/923

    CPC classification number: H04L67/10 ,  G06F11/00 ,  G06Q90/00 ,  H04L41/0893 ,  H04L47/762 ,  H04L47/822

    Abstract: Concepts and technologies disclosed herein are directed to escalation of feedback instances. In one aspect disclosed herein, a feedback instance escalation resolver (“FIER”) system can receive a feedback instance escalation request from an original feedback instance. The feedback instance escalation request can identify a deficiency in the original feedback instance. The FIER system can examine the feedback instance escalation request and an objective of the original feedback instance to identify a new objective of an escalated feedback instance. The FIER system can create a definition for the escalated feedback instance to satisfy the objective and can map the definition for the escalated feedback instance to an existing feedback instance model. The FIER system can generate a feedback instance escalation realization request directed to a feedback instance orchestrator and controller (“FIOC”) system. The feedback instance escalation realization request can instruct the FIOC system to realize the escalated feedback instance.

    Abstract translation: 本文中公开的概念和技术旨在提升反馈实例。 在本文公开的一个方面，反馈实例升级解析器（“FIER”）系统可以从原始反馈实例接收反馈实例升级请求。 反馈实例升级请求可以识别原始反馈实例中的缺陷。 FIER系统可以检查反馈实例升级请求和原始反馈实例的目标，以确定升级的反馈实例的新目标。 FIER系统可以为升级的反馈实例创建一个定义，以满足目标，并将升级的反馈实例的定义映射到现有的反馈实例模型。 FIER系统可以生成针对反馈实例编排器和控制器（“FIOC”）系统的反馈实例升级实现请求。 反馈实例升级实现请求可以指示FIOC系统实现升级的反馈实例。

    Methods, systems, and computer program products for providing an integrated knowledge management system
    36.
    发明授权
    Methods, systems, and computer program products for providing an integrated knowledge management system 有权
    方法，系统和计算机程序产品，用于提供集成的知识管理系统

    公开(公告)号：US09305037B2

    公开(公告)日：2016-04-05

    申请号：US14314338

    申请日：2014-06-25

    Applicant: AT&T Intellectual Property I, L.P.

    Inventor： James W. Fan ,  Jennifer K. Lam

    IPC: G06F17/30 ,  G06F7/00 ,  G06N5/02 ,  G06F9/46

    CPC classification number: G06F17/30312 ,  G06F9/466 ,  G06F17/30401 ,  G06F17/30864 ,  G06N5/02

    Abstract: Embodiments provide an automated knowledge management service. A method includes receiving, at a computer processor that implements the knowledge management service, a request for information from a requesting entity. The method also includes generating, by the computer processor, a search query to search for the information across multiple compartmentalized data sources that are non-local to the automated knowledge management service, searching the multiple compartmentalized data sources for the information, and retrieving the information from one of the multiple compartmentalized data sources. The method further includes determining an access channel for transmitting the information, formatting the information to correspond to a format recognized by the access channel, and transmitting formatted information to the requesting entity.

    Abstract translation: 实施例提供了一种自动化的知识管理服务。 一种方法包括在执行知识管理服务的计算机处理器处接收来自请求实体的信息请求。 该方法还包括由计算机处理器生成搜索查询以跨多个区分数据源搜索信息，这些数据源是自动化知识管理服务非本地的，搜索多个分区数据源以获取信息，以及检索信息 来自多个分区数据源之一。 该方法还包括确定用于发送信息的接入信道，格式化信息以对应于由接入信道识别的格式，以及将格式化的信息发送到请求实体。

    Flexible behavioral chain framework for permission-based enterprise-focused blockchain applications
    38.
    发明授权
    Flexible behavioral chain framework for permission-based enterprise-focused blockchain applications 有权

    公开(公告)号：US11631093B2

    公开(公告)日：2023-04-18

    申请号：US17377121

    申请日：2021-07-15

    Applicant: AT&T Intellectual Property I, L.P.

    Inventor： James W. Fan ,  Dan Celenti ,  Alireza Hooshiari

    IPC: G06Q30/02 ,  H04L9/06 ,  G06Q30/0201

    Abstract: Concepts and technologies disclosed herein are directed to a flexible behavioral chain (“FBC”) framework for permission-based enterprise-focused blockchain applications. According to one aspect disclosed herein, a chain framework module (“CFM”) executed by a FBC system can receive a new block request to add a new block to an FBC. The new block request can be created by a trigger management module (“TMM”) executed by the FBC system in response to a trigger, such as a customer touchpoint, a customer engagement, a subscribed event, and/or a virtual event. In response to the new block request, the CFM can generate the new block. A customer value score derivation module (“CVSDM”) executed by the FBC system can determine a customer value score (“CVS”) for a customer. The CFM can incorporate the CVS into the new block. The CFM can connect the new block to the FBC.

    MOBILE DEVICE INTERMEDIARY FOR VEHICLE ADAPTATION
    39.
    发明申请
    MOBILE DEVICE INTERMEDIARY FOR VEHICLE ADAPTATION 有权

    公开(公告)号：US20220021737A1

    公开(公告)日：2022-01-20

    申请号：US17492475

    申请日：2021-10-01

    Applicant: AT&T Intellectual Property I, L.P.

    Inventor： James W. Fan ,  Jennifer K. Lam

    IPC: H04L29/08 ,  B60G17/0195 ,  H04W4/50 ,  H04W4/44 ,  H04W4/40 ,  B60R16/037 ,  B60G17/016 ,  B60G17/02 ,  B60G17/06

    Abstract: A mobile device intermediary for vehicle adaptation is disclosed. A mobile device intermediary can access driver profile information and vehicle profile information from a remotely located device, determine vehicle adaptation information based on the driver profile information and vehicle profile information, and facilitate access to the vehicle adaptation information to facilitate adapting an aspect of a first vehicle. The mobile device intermediary can further receive other vehicle profile information related to a second vehicle associated with a driver profile and include the other vehicle profile information in determining the vehicle adaptation information. The vehicle adaptation information can be related to adapting a performance aspect of the first vehicle. The vehicle adaptation information can also be related to adapting an amenity aspect of the first vehicle. Vehicle adaption information can provide improved safety and driver comfort as a driver uses different vehicles, can be portable, and can be device independent.

    Mobile device intermediary for vehicle adaptation
    40.
    发明授权
    Mobile device intermediary for vehicle adaptation 有权

    公开(公告)号：US11146638B2

    公开(公告)日：2021-10-12

    申请号：US15788715

    申请日：2017-10-19

    Applicant: AT&T Intellectual Property I, L.P.

    Inventor： James W. Fan ,  Jennifer K. Lam

    IPC: H04L29/08 ,  B60G17/0195 ,  H04W4/50 ,  H04W4/44 ,  H04W4/40 ,  B60R16/037 ,  B60G17/016 ,  B60G17/02 ,  B60G17/06 ,  B60W50/00

    Abstract: A mobile device intermediary for vehicle adaptation is disclosed. A mobile device intermediary can access driver profile information and vehicle profile information from a remotely located device, determine vehicle adaptation information based on the driver profile information and vehicle profile information, and facilitate access to the vehicle adaptation information to facilitate adapting an aspect of a first vehicle. The mobile device intermediary can further receive other vehicle profile information related to a second vehicle associated with a driver profile and include the other vehicle profile information in determining the vehicle adaptation information. The vehicle adaptation information can be related to adapting a performance aspect of the first vehicle. The vehicle adaptation information can also be related to adapting an amenity aspect of the first vehicle. Vehicle adaption information can provide improved safety and driver comfort as a driver uses different vehicles, can be portable, and can be device independent.

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