公开(公告)号：US08351903B2

公开(公告)日：2013-01-08

申请号：US12161021

申请日：2008-06-17

Applicant: William Joseph Sigmund ,  Michael Robert Zubas ,  Brian Keith Rainer

Inventor： William Joseph Sigmund ,  Michael Robert Zubas ,  Brian Keith Rainer

IPC: H04M1/725 ,  H04M11/10

CPC classification number: H04W4/16 ,  G06F17/289 ,  H04M3/02 ,  H04M3/42017 ,  H04M3/42051 ,  H04M3/42153 ,  H04M3/533 ,  H04M3/53325 ,  H04M3/53383 ,  H04M3/537 ,  H04M2201/50 ,  H04M2203/4518 ,  H04M2203/4545 ,  H04W12/06 ,  H04W12/08

Abstract: A method for updating voicemail data at least partially stored at a device (30) can include obtaining a command to update the voicemail data at a device (30). The device (30) can activate a data session through which voicemail data can be downloaded to the device (30). In some embodiments, the device (30) can automatically activate a data session upon the occurrence of a trigger event, for example, upon the receipt of a message waiting indicator, or upon powering on the device (30). In other embodiments, the device (30) can wait for a user action or command to download voicemail data. The action or command can be received at the device after a trigger event, or at any other time. Exemplary devices (30) and communications networks (10) for implementing these and other embodiments are disclosed.

Abstract translation: 用于更新至少部分地存储在设备（30）的语音邮件数据的方法可以包括获得在设备（30）更新语音邮件数据的命令。 设备（30）可以激活可以将语音邮件数据下载到设备（30）的数据会话。 在一些实施例中，例如在接收到消息等待指示符或者在对设备（30）通电时，设备（30）可以在触发事件发生时自动激活数据会话。 在其他实施例中，设备（30）可以等待用户动作或命令来下载语音邮件数据。 在触发事件或任何其他时间之后，可以在设备上接收动作或命令。 公开了用于实现这些和其它实施例的示例性设备（30）和通信网络（10）。

公开(公告)号：US08320534B2

公开(公告)日：2012-11-27

申请号：US12398607

申请日：2009-03-05

Applicant: Kunsik Kim ,  Doohyoung Lee ,  Hyukjae Choi

Inventor： Kunsik Kim ,  Doohyoung Lee ,  Hyukjae Choi

IPC: H04M11/00 ,  H04L12/56 ,  H04N7/14 ,  G06F15/16

CPC classification number: H04M7/006 ,  H04L65/1009 ,  H04L65/1069 ,  H04M3/42017 ,  H04M7/0039 ,  H04M2201/50

Abstract: A method for connecting a calling terminal to a called terminal includes establishing a first session to a video server and a call connection request to the called terminal, receiving ringback tone (RBT) video data from the video server using the established first session during a waiting time before a response from the called terminal for the request is received, generating a setup flag to set a connection environment with the called terminal to perform a fast setup between the calling terminal and the called terminal, and transmitting the generated setup flag to the called terminal through a second session established by the called terminal. A system to perform the method includes an establishing unit to establish the first session, an RBT video data receiving unit to receive the RBT video data, a setup flag generating unit, and a setup flag transmitting unit.

Abstract translation: 一种用于将主叫终端连接到被叫终端的方法包括：向视频服务器建立第一会话和向被叫终端的呼叫连接请求，在等待期间使用建立的第一会话从视频服务器接收回铃音（RBT）视频数据 接收来自被叫终端的响应之前的时间，生成设置标志，以设置与被叫终端的连接环境，以在主叫终端和被叫终端之间进行快速建立，并将生成的设置标志发送到被叫终端 终端通过由被叫终端建立的第二会话。 执行该方法的系统包括建立第一会话的建立单元，接收RBT视频数据的RBT视频数据接收单元，建立标志生成单元和设置标志发送单元。

公开(公告)号：US08295470B2

公开(公告)日：2012-10-23

申请号：US12815476

申请日：2010-06-15

Applicant: José Luis Cantero Escolà ,  Alex Bisbe Tosat

Inventor： José Luis Cantero Escolà ,  Alex Bisbe Tosat

IPC: H04M3/00

CPC classification number: H04L65/4015 ,  H04M3/5191 ,  H04M7/003 ,  H04M2201/50

Abstract: System comprising a server of webpages (2) containing a form which is accessible from a remote computer (52) by the user, a main server (1) and a number of contact centers (4) which have, at least, a telephone terminal (43), a computer (44) and a webcam (41) connected to a videoconferencing server (42), to link an agent to the user, and a PBX or secondary automatic private center (3) connected to the main server (1) to establish a telephone connection between the user and the agent, and the main server (1) comprises routing means of the computer (44) and of the videoconferencing server (42) of the contact center (4). The procedure consists in that, once the form has been filled out, the PBX carries out a call to the user, and if picked up, searches for the most appropriate contact center, establishing a direct telephone communication, while the main server (1) creates a videoconference virtual room through which the unidirectional video transmission of the webcam (41) is routed exclusively for the user.

Abstract translation: 包括网页（2）的服务器的系统，其包含可由用户从远程计算机（52）访问的表单，主服务器（1）和多个联络中心（4），所述主服务器至少具有电话终端 （43），连接到视频会议服务器（42）的计算机（44）和网络摄像头（41），以将代理连接到用户以及连接到主服务器（1）的PBX或二次自动私人中心（3） ）以在用户和代理之间建立电话连接，并且主服务器（1）包括计算机（44）和联络中心（4）的视频会议服务器（42）的路由装置。 该过程包括：一旦表单填写完毕，集团电话就对用户进行呼叫，如果接收到的话，搜索最合适的联络中心，建立直接电话通信，而主服务器（1） 创建一个视频会议虚拟房间，网络摄像头（41）的单向视频传输通过该视频会议虚拟房间专门为用户路由。

公开(公告)号：US20120218372A1

公开(公告)日：2012-08-30

申请号：US13466220

申请日：2012-05-08

Applicant: Shengmin ZHAN

Inventor： Shengmin ZHAN

IPC: H04N7/14

CPC classification number: H04N7/14 ,  H04L65/1069 ,  H04L65/40 ,  H04L65/80 ,  H04M3/42365 ,  H04M3/5232 ,  H04M3/5235 ,  H04M2201/50

Abstract: A method for arranging an agent of a call center includes: receiving a video call request sent by a user, and determining an agent capable of providing a service for the user according to the video call request; calculating video quality of the agent capable of providing a service for the user, and obtaining a requirement of the user corresponding to the video call request; if the calculated video quality of the agent meets the requirement of the user, allocating the agent with the video quality meeting the requirement of the user to the user; otherwise, putting the user into a queue for queuing.

Abstract translation: 一种用于安排呼叫中心的代理的方法包括：接收用户发送的视频呼叫请求，并根据视频呼叫请求确定能够为用户提供服务的代理; 计算能够为用户提供服务的代理的视频质量，并获得对应于视频呼叫请求的用户的要求; 如果代理的计算视频质量满足用户的要求，则将视频质量分配给用户的要求; 否则，将用户置入排队队列。

公开(公告)号：US08223189B2

公开(公告)日：2012-07-17

申请号：US12833372

申请日：2010-07-09

Applicant: Arndt M. Meyer

Inventor： Arndt M. Meyer

IPC: H04M11/00

CPC classification number: H04M3/51 ,  H04M3/493 ,  H04M3/5166 ,  H04M7/006 ,  H04M2201/40 ,  H04M2201/50 ,  H04N7/147

Abstract: Systems and methods of providing video support for standard (i.e., non-video-capable) communications systems that require little or no modifications to any existing standard communications systems. The systems and methods can be implemented between at least one video channel and a standard communications system to establish call connections between a user of a video-capable communications device and a user of a standard (i.e., non-video-capable) communications device, to access video content and any associated audio content stored on a video server, and to exchange audio between the respective users of the video-capable and standard communications devices while controlling the video and/or audio output of the video-capable communications device, using the video content and any associated audio content accessed from the video server. The systems and methods can significantly enhance the experience of the user of the video-capable communications device, without requiring cost prohibitive upgrading or replacement of any existing standard communications systems.

Abstract translation: 为对任何现有标准通信系统进行很少或不需要修改的标准（即非视频功能）通信系统提供视频支持的系统和方法。 系统和方法可以在至少一个视频信道和标准通信系统之间实现，以在视频能力通信设备的用户与标准（即，非视频功能）通信设备的用户之间建立呼叫连接， 以访问存储在视频服务器上的视频内容和任何相关联的音频内容，并且在控制视频功能通信设备的视频和/或音频输出的同时，在视频功能和标准通信设备的各个用户之间交换音频，使用 视频内容和从视频服务器访问的任何相关联的音频内容。 这些系统和方法可以显着增强视频能力通信设备的用户体验，而不需要任何现有的标准通信系统的成本过高的升级或更换。

公开(公告)号：US20120169825A1

公开(公告)日：2012-07-05

申请号：US13177298

申请日：2011-07-06

Applicant: Milan Patel

Inventor： Milan Patel

IPC: H04N7/14

CPC classification number: H04L65/1016 ,  H04L65/1063 ,  H04L65/1089 ,  H04L69/24 ,  H04M7/0072 ,  H04M7/1245 ,  H04M2201/50 ,  H04M2207/18

Abstract: Systems, methods, and instrumentalities are disclosed to provide pre-negotiation of a video codec. An IP multimedia subsystem (IMS) entity, such as a service centralization and continuity application server (SCC AS), may send a first session initiation protocol (SIP) message to a circuit switched domain entity via an IMS core network. The first SIP message may correspond to a video call in an on-going IP multimedia subsystem (IMS) session. The first SIP message may include one or more video codecs supported by the SCC AS and the UE associated with the video call. The SCC AS may receive a second SIP message from the circuit switched domain entity. The second SIP message may include the video codec, which may be one of the video codecs included in the first SIP message. The SCC AS may send the video codec to a user equipment (UE) associated with the video call.

Abstract translation: 公开了系统，方法和手段来提供视频编解码器的预协商。 诸如服务集中和连续性应用服务器（SCC AS）之类的IP多媒体子系统（IMS）实体可以经由IMS核心网络向电路交换域实体发送第一会话发起协议（SIP）消息。 第一SIP消息可以对应于正在进行的IP多媒体子系统（IMS）会话中的视频呼叫。 第一SIP消息可以包括由SCC AS和与视频呼叫相关联的UE支持的一个或多个视频编解码器。 SCC AS可以从电路交换域实体接收第二SIP消息。 第二SIP消息可以包括可以是包括在第一SIP消息中的视频编解码器之一的视频编解码器。 SCC AS可以将视频编解码器发送到与视频呼叫相关联的用户设备（UE）。

公开(公告)号：US08203594B2

公开(公告)日：2012-06-19

申请号：US11853345

申请日：2007-09-11

Applicant: Gary Jaspersohn ,  Rupa Rao ,  Michael Katz ,  Anupama Hegde ,  Jawad Ayaz

Inventor： Gary Jaspersohn ,  Rupa Rao ,  Michael Katz ,  Anupama Hegde ,  Jawad Ayaz

IPC: H04N7/14

CPC classification number: H04N7/147 ,  H04L65/1069 ,  H04L65/80 ,  H04L69/40 ,  H04M7/0072 ,  H04M2201/50

Abstract: Conventional video call attempts encountering a device inoperable according to a desired capability will fail if the receiving device is unable to complete the call at the desired service level (i.e. video). In addition to frustrating the communication attempts between users, another issue is that resources consumed in the attempted but failed exchange are not recoverable, since the call never completed. Accordingly, configurations herein substantially overcome such shortcomings by providing a fallback mechanism that identifies a service level operable by both the initiating device and the receiving device, and completes the call at a lower service level operable by both devices. The disclosed approach allows a call to complete at an alternate service level (i.e. voice instead of video) rather than failing the call completely, resulting in a source of lost revenue to the service provider (operator).

Abstract translation: 如果接收设备不能以期望的服务级别（即，视频）完成呼叫，则遇到根据所需能力不能操作的设备的常规视频呼叫尝试将失败。 除了挫败用户之间的通信尝试之外，另一个问题是在尝试但失败的交换中消耗的资源不可恢复，因为该呼叫从未完成。 因此，这里的配置基本上克服了这种缺点，通过提供一种后备机制，该机制识别起动设备和接收设备可操作的服务等级，并且在由两个设备可操作的较低服务级别处完成该呼叫。 所公开的方法允许呼叫在备用服务级别（即，语音而不是视频）完成，而不是完全失败呼叫，从而导致服务提供商（运营商）的收入损失。

公开(公告)号：US20120137009A1

公开(公告)日：2012-05-31

申请号：US13243451

申请日：2011-09-23

Applicant: Jeffrey L. Crandell ,  Brian K. Wharton

Inventor： Jeffrey L. Crandell ,  Brian K. Wharton

IPC: G06F15/16

CPC classification number: H04M15/08 ,  H04L51/04 ,  H04L51/12 ,  H04M3/42008 ,  H04M3/4211 ,  H04M3/42127 ,  H04M3/42153 ,  H04M3/432 ,  H04M3/436 ,  H04M3/48 ,  H04M3/527 ,  H04M3/5307 ,  H04M3/533 ,  H04M3/56 ,  H04M3/563 ,  H04M3/565 ,  H04M3/567 ,  H04M7/0012 ,  H04M7/003 ,  H04M7/0033 ,  H04M7/0045 ,  H04M7/0048 ,  H04M7/0054 ,  H04M7/128 ,  H04M15/00 ,  H04M15/51 ,  H04M15/68 ,  H04M15/705 ,  H04M15/72 ,  H04M15/745 ,  H04M2201/50 ,  H04M2201/52 ,  H04M2203/2072 ,  H04M2203/4509 ,  H04M2203/4536 ,  H04M2203/5063 ,  H04M2203/652 ,  H04M2215/0108 ,  H04M2215/0168 ,  H04M2215/0196 ,  H04M2215/54 ,  H04M2215/62 ,  H04M2215/7009 ,  H04M2215/7036

Abstract: A system and method for managing incoming and outgoing communications may include a definition of if, when, and who may communicate with a recipient. The identification of the communication may be concealed in that no actual addresses, phone numbers, or other addressing identifications are required to be exchanged by the communication initiator and recipient. In an example, if the database contains call management settings for a call recipient, the application logic may evaluate the rules to determine if a particular caller is authorized to connect with the call recipient at the current time and date. The application logic may connect the call utilizing the public telephone switch. The caller and call recipient phone numbers may be stored in a database.

Abstract translation: 用于管理传入和传出通信的系统和方法可以包括如何，何时以及谁可以与接收者通信的定义。 可以隐藏通信的识别，因为通信发起者和接收者不需要交换实际地址，电话号码或其他寻址标识。 在一个示例中，如果数据库包含呼叫接收者的呼叫管理设置，则应用程序逻辑可以评估规则以确定特定呼叫者是否被授权在当前时间和日期与呼叫接收者连接。 应用逻辑可以使用公共电话交换机连接呼叫。 呼叫者和呼叫接收者电话号码可以存储在数据库中。

公开(公告)号：US20120092444A1

公开(公告)日：2012-04-19

申请号：US12907914

申请日：2010-10-19

Applicant: David J. Mackie ,  Shamim Pirzada ,  Neil Joshi ,  Kristen Marie Robins ,  Binh Don Ha ,  Jaime F. Guerrero

Inventor： David J. Mackie ,  Shamim Pirzada ,  Neil Joshi ,  Kristen Marie Robins ,  Binh Don Ha ,  Jaime F. Guerrero

IPC: H04N7/15

CPC classification number: H04N7/15 ,  H04L12/1822 ,  H04M3/5315 ,  H04M2201/50

Abstract: A method is provided in one example and includes receiving a request to establish a video session between a first user and a second user. The request is sent by the second user by dialing an identifier string associated with the first user. The method also includes evaluating whether the first user has accepted the request. If the first user has not accepted the request over a designated interval, then the second user is directed to an element configured for recording a videomail message for access by the first user. The method also includes identifying the first user has accepted the request, and establishing the video session between the first user and the second user.

Abstract translation: 在一个示例中提供了一种方法，并且包括接收在第一用户和第二用户之间建立视频会话的请求。 该请求由第二用户通过拨打与第一用户相关联的标识符串来发送。 该方法还包括评估第一用户是否已经接受该请求。 如果第一用户在指定的时间间隔内没有接受请求，则第二用户被定向到被配置为记录视频消息以供第一用户访问的元素。 该方法还包括识别第一用户已接受该请求，以及在第一用户和第二用户之间建立视频会话。

公开(公告)号：US20120084671A1

公开(公告)日：2012-04-05

申请号：US13316362

申请日：2011-12-09

Applicant: Noel ENETE ,  Wayne Packard ,  Harry W. Morris

Inventor： Noel ENETE ,  Wayne Packard ,  Harry W. Morris

IPC: G06F3/01 ,  G06F15/16

CPC classification number: H04N7/147 ,  H04L12/1813 ,  H04L12/1822 ,  H04L51/00 ,  H04L51/04 ,  H04L51/046 ,  H04L51/10 ,  H04L65/403 ,  H04M3/5307 ,  H04M3/5315 ,  H04M3/567 ,  H04M2201/50 ,  H04M2203/4536 ,  H04N7/148 ,  H04N7/155 ,  H04N7/17318 ,  H04N21/25816 ,  H04N21/25833 ,  H04N21/4788

Abstract: Systems and techniques for transferring electronic data between users of a communications system by receiving, at an instant messaging host, a video file from a sender and intended for a recipient; authenticating the video file; and sending the video file to the intended recipient.

Abstract translation: 用于在通信系统的用户之间传送电子数据的系统和技术，其通过在即时消息传送主机处接收来自发送者并且用于接收者的视频文件; 验证视频文件; 并将视频文件发送到预期的收件人。