Apparatuses and methods involving a contact center virtual agent

    公开(公告)号:US11196866B1

    公开(公告)日:2021-12-07

    申请号:US16822739

    申请日:2020-03-18

    申请人: 8x8, Inc.

    摘要: Apparatuses and methods concerning providing a data-communications contact center virtual agent are disclosed. As an example, user-data-communications between client and participant stations are facilitated as follows, which may be implemented using a data communications server and associated communications circuitry. Service request data is received from users at a participant stations, and context information is identified for user-data-communications between a client station and the participant stations based on the service request data at least one communications-specific characteristic associated with the user-data-communications. The identified context information is aggregated for the client station and used for choosing a data routing option routing data with each user at the participant stations, based on the service request data and the aggregated context information.

    Dual rotary positioning apparatus and method

    公开(公告)号:US11161211B1

    公开(公告)日:2021-11-02

    申请号:US16021122

    申请日:2018-06-28

    发明人: David Neuman

    IPC分类号: B23Q7/02 B23Q3/06 B23Q3/157

    摘要: A disclosed apparatus and related method are directed to engagement of a tool with a workpiece, utilizing a first platen having a first axis of rotation and a workpiece mount and a second platen having a second axis of rotation and a tool mount. The first platen moves the workpiece mount along a first arc by rotating about the first axis of rotation, and the second platen moves the tool mount along a second arc by rotating about the second axis of rotation. The first and second platens rotate relative to one another such that a tool-workpiece intersection point (e.g., a tool endpoint), which is offset from and fixed relative to the second platen, follows a tool path that is offset from and fixed relative to the first platen as the first and second platens rotate.

    Apparatus and methods of analyzing status of computing servers

    公开(公告)号:US11146461B1

    公开(公告)日:2021-10-12

    申请号:US17131241

    申请日:2020-12-22

    申请人: 8x8, Inc.

    IPC分类号: H04L12/24 H04L12/26 G06F3/048

    摘要: Various example implementations are directed to circuits, apparatuses, and methods for monitoring and/or analysis of computing servers. According to an example embodiment, an apparatus includes a processing circuit having an analysis circuit configured to retrieve operating state data for a plurality of servers. The analysis circuit determines an operating state of each of the servers for a plurality of time periods. The determined operating state is one of an up state, a warning state, and a down state. The processing circuit also includes an interface circuit configured to provide a graphical user interface (GUI). For each of the servers, the GUI displays a timeline having a respective time block for each of the plurality of time periods. Each time block has a graphical indication of one of the three states of operation corresponding to the operating state of the server at the corresponding time period.

    Method and system providing visualization of sub-circuit iterations based on handshake signals

    公开(公告)号:US11144687B1

    公开(公告)日:2021-10-12

    申请号:US16370260

    申请日:2019-03-29

    申请人: Xilinx, Inc.

    IPC分类号: G06F30/30

    摘要: Disclosed approaches monitor states of a plurality of sets of a plurality of handshake signals. Each set of handshake signals is associated with a respective one sub-circuit of a plurality of sub-circuits. For each sub-circuit, a beginning of an iteration by the sub-circuit is detected based on states of the plurality of handshake signals of the set associated with the sub-circuit. A graphics object is generated in response to detecting the beginning of the iteration. The graphics object is displayed on a display device and overlaid on a timeline associated with the sub-circuit. The graphics object has a bound that corresponds to the beginning of the iteration. The end of the iteration is detected based on the states of the associated set of handshake signals, and the graphics object is bounded on the timeline to indicate the end of the iteration.

    Affiliate-based exchange and resource routing

    公开(公告)号:US11120483B1

    公开(公告)日:2021-09-14

    申请号:US16654922

    申请日:2019-10-16

    IPC分类号: G06Q30/02

    摘要: In accordance with one or more aspects, service requesters (e.g., advertisers) and/or affiliates (e.g., providing data traffic) may be set up for operation on a performance exchange. In accordance with other aspects, performance and monitoring may be carried out for such advertisers and/or affiliates. In some embodiments, routing criteria is established for affiliates, and may include information for selecting data traffic resources such as advertisements and network links, to be routed by the affiliates for providing data traffic over disparate networks. Requests for distribution of the data traffic resources (e.g., advertisements, links for obtaining the data traffic) are received and a routing option is selected for the requests based on the routing criteria for affiliates and criteria associated with a service requester from which the request is received. The routing option may specify one or more affiliates via which the data traffic resources are to be routed.

    Physiological signal monitoring and apparatus therefor

    公开(公告)号:US11103145B1

    公开(公告)日:2021-08-31

    申请号:US16008537

    申请日:2018-06-14

    申请人: VivaQuant LLC

    摘要: Aspects of the present disclosure are directed to apparatuses and methods for monitoring vital signs from a human being. Various such aspects involve an apparatus or method involving the monitoring of vital signs in a manner that facilitates enhanced characterization of physiological conditions. In many embodiments, two or more such vital signs are monitored. A signal acquisition, digitization, and computing module removing noise, extracts information useful for diagnosing a health or fitness characteristic of the human being, and/or compresses information to reduce data volume. A wireless communications circuit transmits the vital signs to a receiver.

    CODEC
    57.
    发明授权
    CODEC 有权

    公开(公告)号:US11082699B2

    公开(公告)日:2021-08-03

    申请号:US16475997

    申请日:2018-01-04

    申请人: Blackbird plc

    发明人: Stephen Streater

    摘要: As may be implemented with one or many embodiments, a video stream is divided into a key frame and subsequent chunks of frames including a key frame and Delta (Dx) frames constructed from adjacent frames by dividing the frame into Motion Regions representing groups of pixels, determining a pixel group in an Earlier and later frame that is a best match for a pixel group in a Motion Region of a Current frame, and determining motion vectors for best matches for the Motion Regions and/or by intra-frame compression. A bitstream may be built such that as x increases, motion vector and other data relating to a combination of Dx frames is represented by data that is less than all the data in the combination of Dx frames and increases at a lower rate than the quantity of frames in Dx compared to the quantity of frames in Dx 1.

    System and method for monitoring computing servers for possible unauthorized access

    公开(公告)号:US11057436B1

    公开(公告)日:2021-07-06

    申请号:US16571857

    申请日:2019-09-16

    申请人: 8x8, Inc.

    IPC分类号: H04L29/06

    摘要: A system is provided that includes one or more computing servers and a processing circuit for analyzing data transactions of the computing servers. Each of the computing servers is configured to provide respective services to remote users. The processing circuit is configured to analyze data transactions of at least one of the computing servers, which is associated with a user account. A security policy of the user account includes conditions that are indicative of unauthorized access when the conditions are satisfied by various characteristics of the analyzed data transactions. The processing circuit is configured to determine a threat level as function of the characteristics of the data transactions and the conditions of the security policy. In response to the threat level exceeding a first threshold level indicated in the security policy of the user account, the processing circuit performs an action for the user account that is associated with the first threshold level.

    Automated analysis and optimization of circuit designs

    公开(公告)号:US11003826B1

    公开(公告)日:2021-05-11

    申请号:US16397501

    申请日:2019-04-29

    申请人: Xilinx, Inc.

    摘要: Strategies are stored in a memory arrangement, and each strategy includes a set of parameter settings for a design tool. The design tool identifies a set of features of an input circuit design and applies classification models to the input circuit design. Each classification model indicates one the strategies, and application of each classification model indicates a likelihood that use of the strategy would improve a metric of the input circuit design based on the set of features of the input circuit design. One strategy of the plurality of strategies is selected based on the likelihood that use of the one strategy would improve the metric of the input circuit design, and the design tool is configured with the set of parameter settings of the one strategy. The design tool then processes the input circuit design into implementation data that is suitable for making an integrated circuit (IC).

    Customization of emergency notifications for telecommunications services

    公开(公告)号:US10999651B1

    公开(公告)日:2021-05-04

    申请号:US16748312

    申请日:2020-01-21

    申请人: 8x8, Inc.

    发明人: Zhishen Liu

    摘要: Certain aspects of the disclosure are directed to control of data communications services. According to a specific example, an apparatus is provided including one or more computer processor circuits configured and arranged to interface with remotely-situated client entities using a first programming language associated with a message exchange protocol between a data communications server and data sources, and to provide a database of communications services to the client entities. The apparatus further includes communications control circuitry configured and arranged to control communications routing for each respective client entity, by identifying, client-specific sets of control data derived from programming instructions received over the message exchange protocol and corresponding to a second programming language that is compatible with the first programming language, and providing the communications services to end-users of the client entity based on the client-specific sets of control data including particular routing functions for emergency notifications.