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    Systems and methods to generate a software framework based on semantic modeling and business rules
    51.
    发明授权
    Systems and methods to generate a software framework based on semantic modeling and business rules 失效
    基于语义建模和业务规则生成软件框架的系统和方法

    公开(公告)号：US08522195B2

    公开(公告)日：2013-08-27

    申请号：US12203887

    申请日：2008-09-03

    Applicant: Alec Miloslavsky ,  Oleg Bondarenko ,  Sandeep Singh

    Inventor： Alec Miloslavsky ,  Oleg Bondarenko ,  Sandeep Singh

    IPC: G06F9/44 ,  G06F9/45

    CPC classification number: G06F8/10

    Abstract: A software framework based on semantic modeling and business rules, in which a method implemented in a data processing system, includes: receiving input from one or more first users to generate a first ontology describing a software requirement; and receiving input from one or more second users to map the first ontology to a second ontology describing software tools. The data processing system generates a software framework using the input that is received to map the first ontology that describes the software requirement to the second ontology that describes the software tools.

    Abstract translation: 一种基于语义建模和业务规则的软件框架，其中在数据处理系统中实现的方法包括：从一个或多个第一用户接收输入以产生描述软件需求的第一本体; 以及从一个或多个第二用户接收输入以将第一本体映射到描述软件工具的第二本体。 数据处理系统使用接收的输入来生成软件框架，以将描述软件需求的第一本体映射到描述软件工具的第二本体。

    Negotiated routing in telephony systems
    56.
    发明授权
    Negotiated routing in telephony systems 失效

    公开(公告)号：US07020264B1

    公开(公告)日：2006-03-28

    申请号：US09661181

    申请日：2000-09-13

    Applicant: Igor Neyman ,  Alec Miloslavsky

    Inventor： Igor Neyman ,  Alec Miloslavsky

    IPC: H04M3/42 ,  H04M3/523 ,  H04M7/00

    CPC classification number: H04M3/5183 ,  H04M3/02 ,  H04M3/4211 ,  H04M3/436 ,  H04M3/46 ,  H04M3/465 ,  H04M3/5191 ,  H04M3/523 ,  H04M3/5235 ,  H04M2201/12

    Abstract: A telephone call distribution system for determining destination for an incoming telephone call in a telephony network including a service control point (SCP) operates with a plurality of workstations each comprising a telephone coupled to the telephony network and a proximate computer station having a video display unit (PC/VDU), the PC/VDU connected to the SCP via a wide area network (WAN), and a personal router associated with each PC/VDU. The SCP broadcasts data pertaining to the incoming telephone call and a request for a destination to individual ones of the PC/VDUs via the WAN, and the personal routers negotiate a destination based on individual routing rules and the data pertaining to the call. At least one of the individual routers responds to the SCP with a destination for the call. In some instances the workstations are associated with a call center, and the call center may be CTI-enhanced. Individual routers in this instance may be executed on a server on a local area network connecting workstations at the call center, the server providing individual routers to workstations in a client-server relationship.

    System for routing electronic mails
    60.
    发明授权
    System for routing electronic mails 有权
    电子邮件路由系统

    公开(公告)号：US06453341B1

    公开(公告)日：2002-09-17

    申请号：US09599045

    申请日：2000-06-21

    Applicant: Alec Miloslavsky

    Inventor： Alec Miloslavsky

    IPC: G06F1516

    CPC classification number: H04N7/148 ,  G06Q10/107 ,  H04L45/306 ,  H04L51/14 ,  H04M3/42059 ,  H04M3/42102 ,  H04M3/42323 ,  H04M3/5183 ,  H04M3/5307 ,  H04M7/0054 ,  H04M2201/50 ,  H04M2242/22 ,  H04N7/15

    Abstract: A system for routing electronic mails to one of a plurality of support persons in a processing center is disclosed. Each person has a skill set that is suitable for responding to a certain type of e-mails. The system comprises an e-mail server for receiving the e-mail from a sender, an information extractor for extracting relevant information from the e-mail, and a router for routing the e-mail. The system contains a database for storing information related to all persons who can answer e-mails. The system also contains a server for storing the history of all activities in the system. The router can make routing decisions and perform load-balancing and alert functions based on the information stored in the database and the server.

    Abstract translation: 公开了一种用于将电子邮件路由到处理中心中的多个支持人员之一的系统。 每个人都有一个适合某种类型的电子邮件的技能。 该系统包括用于从发送者接收电子邮件的电子邮件服务器，用于从电子邮件中提取相关信息的信息提取器和用于路由电子邮件的路由器。 该系统包含一个数据库，用于存储与所有可以回答电子邮件的人有关的信息。 该系统还包含用于存储系统中所有活动的历史的服务器。 路由器可以根据存储在数据库和服务器中的信息进行路由决策并执行负载平衡和警报功能。

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