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    Applying user preferences, behavioral patterns and environmental factors to an automated customer support application
    52.
    发明授权
    Applying user preferences, behavioral patterns and environmental factors to an automated customer support application 有权
    将用户偏好，行为模式和环境因素应用于自动化客户支持应用程序

    公开(公告)号：US09538004B1

    公开(公告)日：2017-01-03

    申请号：US15044324

    申请日：2016-02-16

    申请人： West Corporation

    发明人： Blake John Roux ,  Craig A. Webster

    IPC分类号： H04M1/64 ,  H04M3/493 ,  H04M3/42

    CPC分类号： H04M3/493 ,  H04L67/306 ,  H04M3/42068 ,  H04M3/42153 ,  H04M2201/41 ,  H04M2203/255 ,  H04M2203/558

    摘要： A method and apparatus of applying user profile information to a customized application are disclosed. One example method of operation may include receiving an inquiry message or call from a user device, identifying and authorizing the user from inquiry message information received from the inquiry message, retrieving a user profile comprising at least one user preference, applying the at least one user preference to a user call processing application, and transmitting menu options to the user device based on the applied at least user preference.

    摘要翻译： 公开了将用户简档信息应用于定制应用的方法和装置。 一种示例性操作方法可以包括从用户设备接收查询消息或呼叫，从查询消息中接收查询消息信息来识别和授权用户，检索包括至少一个用户偏好的用户简档，应用至少一个用户 优选于用户呼叫处理应用，以及基于所应用的至少用户偏好来向用户设备发送菜单选项。

    System and method for customized voice response
    53.
    发明授权
    System and method for customized voice response 有权

    公开(公告)号：US09343063B2

    公开(公告)日：2016-05-17

    申请号：US13889717

    申请日：2013-05-08

    申请人： AT&T Intellectual Property I, L.P.

    发明人： Nicholas Duffield

    IPC分类号： G10L15/00 ,  G10L15/22 ,  G10L15/187 ,  H04M3/493

    CPC分类号： G10L15/18 ,  G06F3/167 ,  G10L15/00 ,  G10L15/187 ,  G10L15/22 ,  G10L15/30 ,  G10L17/14 ,  H04M3/4936 ,  H04M2203/2061 ,  H04M2203/255 ,  H04M2250/58

    摘要： Disclosed herein are systems, methods, and non-transitory computer-readable storage media for approximating an accent source. A system practicing the method collects data associated with customer specific services, generates country-specific or dialect-specific weights for each service in the customer specific services list, generates a summary weight based on an aggregation of the country-specific or dialect-specific weights, and sets an interactive voice response system language model based on the summary weight and the country-specific or dialect-specific weights. The interactive voice response system can also change the user interface based on the interactive voice response system language model. The interactive voice response system can tune a voice recognition algorithm based on the summary weight and the country-specific weights. The interactive voice response system can adjust phoneme matching in the language model based on a possibility that the speaker is using other languages.

    Applying user preferences, behavioral patterns and environmental factors to an automated customer support application
    54.
    发明授权
    Applying user preferences, behavioral patterns and environmental factors to an automated customer support application 有权
    将用户偏好，行为模式和环境因素应用于自动化客户支持应用程序

    公开(公告)号：US08923489B1

    公开(公告)日：2014-12-30

    申请号：US13869309

    申请日：2013-04-24

    申请人： West Corporation

    发明人： Blake John Roux ,  Craig A Webster

    IPC分类号： H04M1/64 ,  H04W4/12

    CPC分类号： H04M3/493 ,  H04L67/306 ,  H04M3/42068 ,  H04M3/42153 ,  H04M2201/41 ,  H04M2203/255 ,  H04M2203/558

    摘要： A method and apparatus of applying user profile information to a customized application are disclosed. One example method of operation may include receiving an inquiry message or call from a user device, identifying and authorizing the user from inquiry message information received from the inquiry message, retrieving a user profile comprising at least one user preference, applying the at least one user preference to a user call processing application, and transmitting menu options to the user device based on the applied at least user preference.

    摘要翻译： 公开了将用户简档信息应用于定制应用的方法和装置。 一种示例性操作方法可以包括从用户设备接收查询消息或呼叫，从查询消息中接收查询消息信息来识别和授权用户，检索包括至少一个用户偏好的用户简档，应用至少一个用户 优选于用户呼叫处理应用，以及基于所应用的至少用户偏好来向用户设备发送菜单选项。

    System and Method for Customized Voice Response
    56.
    发明申请
    System and Method for Customized Voice Response 有权
    用于定制语音响应的系统和方法

    公开(公告)号：US20130246072A1

    公开(公告)日：2013-09-19

    申请号：US13889717

    申请日：2013-05-08

    申请人： AT&T INTELLECTUAL PROPERTY I, L.P.

    发明人： Nicholas Duffield

    IPC分类号： G10L15/22

    CPC分类号： G10L15/18 ,  G06F3/167 ,  G10L15/00 ,  G10L15/187 ,  G10L15/22 ,  G10L15/30 ,  G10L17/14 ,  H04M3/4936 ,  H04M2203/2061 ,  H04M2203/255 ,  H04M2250/58

    摘要： Disclosed herein are systems, methods, and non-transitory computer-readable storage media for approximating an accent source. A system practicing the method collects data associated with customer specific services, generates country-specific or dialect-specific weights for each service in the customer specific services list, generates a summary weight based on an aggregation of the country-specific or dialect-specific weights, and sets an interactive voice response system language model based on the summary weight and the country-specific or dialect-specific weights. The interactive voice response system can also change the user interface based on the interactive voice response system language model. The interactive voice response system can tune a voice recognition algorithm based on the summary weight and the country-specific weights. The interactive voice response system can adjust phoneme matching in the language model based on a possibility that the speaker is using other languages.

    摘要翻译： 本文公开了用于近似重音源的系统，方法和非暂时的计算机可读存储介质。 实施该方法的系统收集与客户特定服务相关联的数据，为客户特定服务列表中的每个服务生成特定于国家或方言的权重，基于国家特定或方言特定权重的聚合生成摘要权重 并且基于总体权重和针对具体国家或方言的权重设置交互式语音响应系统语言模型。 交互式语音响应系统还可以基于交互式语音响应系统语言模型改变用户界面。 交互式语音响应系统可以基于总体权重和国家特定权重调整语音识别算法。 交互式语音响应系统可以根据演讲者正在使用其他语言的可能性来调整语言模型中的音素匹配。

    METHOD OF COMMUNICATION BETWEEN A COMMUNICATION SERVER AND A TERMINAL
    58.
    发明申请
    METHOD OF COMMUNICATION BETWEEN A COMMUNICATION SERVER AND A TERMINAL 有权
    通信服务器和终端之间的通信方法

    公开(公告)号：US20100254529A1

    公开(公告)日：2010-10-07

    申请号：US12734744

    申请日：2008-12-19

    申请人： Francois Olivier ,  Jean-Francois Rey

    发明人： Francois Olivier ,  Jean-Francois Rey

    IPC分类号： H04M1/00

    CPC分类号： H04M1/2477 ,  H04M1/2535 ,  H04M3/42093 ,  H04M3/42153 ,  H04M3/42365 ,  H04M2201/38 ,  H04M2203/053 ,  H04M2203/255 ,  H04M2250/58

    摘要： This method concerns the terminals (T) comprising at least one alterable function key (K1, . . . , Kn) and display means (LCD) able to display in proximity to this key an indication relating to the function of this key. It includes the steps involving: indicating to a communication server (AS) which types of indication this terminal is able to display in proximity to this key; sending (201), from the server to the terminal, information defining at least one KPLM command that the server is capable of receiving and that it is capable of executing; and information defining at least one indication associated with this command and which must be displayed on the terminal, in proximity to an adaptable function key depending on the telephone state of an active communication.

    摘要翻译： 该方法涉及包括至少一个可变功能键（K1，...，Kn）的端子（T）和能够在该键附近显示与该键的功能相关的指示的显示装置（LCD）。 它包括以下步骤：向通信服务器（AS）指示该终端能够在该密钥附近显示何种类型的指示; 从服务器向终端发送（201）定义服务器能够接收并且能够执行的至少一个KPLM命令的信息; 以及定义与该命令相关联的至少一个指示并且必须根据主动通信的电话状态在适配功能键附近在终端上显示的信息。

    METHOD AND SYSTEM FOR ASSOCIATING A USER PROFILE TO A CALLER IDENTIFIER
    59.
    发明申请
    METHOD AND SYSTEM FOR ASSOCIATING A USER PROFILE TO A CALLER IDENTIFIER 有权
    将用户配置文件与呼叫者识别器相关联的方法和系统

    公开(公告)号：US20080080688A1

    公开(公告)日：2008-04-03

    申请号：US11537251

    申请日：2006-09-29

    申请人： John M. Burgan ,  Mohammad Besharat

    发明人： John M. Burgan ,  Mohammad Besharat

    IPC分类号： H04M15/06

    CPC分类号： H04M15/00 ,  H04L63/102 ,  H04L63/104 ,  H04M1/57 ,  H04M1/72563 ,  H04M3/42068 ,  H04M3/42153 ,  H04M3/42178 ,  H04M3/42238 ,  H04M2201/18 ,  H04M2203/255 ,  H04M2203/6009 ,  H04M2207/18 ,  H04W12/08

    摘要： A method (10) and system (200) for associating a user profile (39) to Caller ID signal can include a processor (202) that is controlled under an operating system allowing multiple profiles. The processor extract (12) Caller ID information from a Caller ID signal, associate (14) at least a portion of the Caller ID information with at least a predetermined profile stored on the wireless communication device, and enable (16) access to the predetermined profile only when the portion of the Caller ID information is associated with the predetermined profile stored on the wireless communication device. The method can store (18) separate profiles on the wireless communication device for each Caller ID or for each predetermined set of Caller IDs or store separate multiple profiles for each Caller ID or set of Caller IDs and further enable user selection among the multiple profiles.

    摘要翻译： 用于将用户简档（39）与呼叫者ID信号相关联的方法（10）和系统（200）可以包括在允许多个简档的操作系统下被控制的处理器（202）。 处理器提取（12）来自呼叫者ID信号的呼叫者ID信息，将至少一部分呼叫者ID信息与至少存储在无线通信设备上的预定简档相关联（14），并使能（16）访问预定 只有当呼叫者ID信息的部分与存储在无线通信设备上的预定配置文件相关联时，才能进行配置。 该方法可以存储（18）针对每个来电者ID或针对每个预定的呼叫者ID集合的无线通信设备上的单独配置文件，或存储针对每个呼叫者ID或呼叫者ID集合的分离的多个配置文件，并进一步启用多个配置文件之间的用户选择。