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公开(公告)号：US20170208176A1
公开(公告)日：2017-07-20
申请号：US15221698
申请日：2016-07-28
Applicant: Afiniti International Holdings Ltd.
Inventor： Zia CHISHTI
CPC classification number: H04M3/5232 , H04M3/5141 , H04M3/5158 , H04M3/5175 , H04M3/5183 , H04M3/5233 , H04M3/5235 , H04M3/5236 , H04M3/5238 , H04M2201/18 , H04M2201/36
Abstract: Techniques for benchmarking pairing strategies in a contact center system are disclosed. In one particular embodiment, the techniques may be realized as a method for benchmarking pairing strategies in a contact center system comprising: cycling, by at least one processor configured for contact center operations, among at least two pairing strategies; and determining, by the at least one processor, a difference in performance between the at least two pairing strategies, wherein at least one contact was paired in a sequence of contact interactions to reach a final outcome during a final contact interaction of the sequence of contact interactions.
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公开(公告)号：US09712676B1
公开(公告)日：2017-07-18
申请号：US15131915
申请日：2016-04-18
Applicant: Afiniti Europe Technologies Limited
Inventor： Zia Chishti
CPC classification number: H04M3/5232 , G06Q10/06311 , H04M3/5133 , H04M3/5141 , H04M3/5158 , H04M3/5175 , H04M3/5183 , H04M3/5233 , H04M3/5235 , H04M3/5236 , H04M3/5238 , H04M2201/18 , H04M2201/36
Abstract: Techniques for benchmarking pairing strategies in a contact center system are disclosed. In one particular embodiment, the techniques may be realized as a method for techniques for benchmarking pairing strategies in a contact center system comprising: cycling, by at least one processor, among at least two pairing strategies; and determining, by the at least one processor, a difference in performance between the at least two pairing strategies.
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公开(公告)号：US09705943B1
公开(公告)日：2017-07-11
申请号：US15074372
申请日：2016-03-18
Applicant: 8x8, Inc.
Inventor： Zhishen Liu
CPC classification number: H04L65/40 , H04L63/10 , H04L65/1069 , H04L65/1096 , H04L67/1095 , H04M3/53333 , H04M2201/36 , H04M2242/40
Abstract: In one or more embodiments, an apparatus includes a data server, a VoIP server, and a processing circuit. The VoIP server routes VoIP calls to and from a plurality of telecommunication devices associated with respective user accounts. The VoIP server stores data generated by the plurality of telecommunication devices on the data server. The user accounts each have a settings file associated with the user account. In response to a set of criteria indicated in the settings file of one of the user accounts being satisfied, the processing circuit logs into a data server remote to the VoIP server using login credentials included in the settings file. In further response to the set of criteria being satisfied, the processing circuit copies one or more data files associated with the user account from the data server to the remote data server.
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公开(公告)号：US20170178423A1
公开(公告)日：2017-06-22
申请号：US15454944
申请日：2017-03-09
Applicant: Gillian Switalski
Inventor： Andrew William Wright
CPC classification number: G07C5/02 , G06F17/00 , G06Q40/08 , G07C5/008 , G07C5/0858 , G07C5/0866 , G09B5/02 , G09B19/14 , H04M1/6041 , H04M1/6075 , H04M1/72525 , H04M1/72527 , H04M1/7253 , H04M1/72569 , H04M2201/36 , H04M2250/12 , H04M2250/74
Abstract: Methods and systems for logging driving information associated with a vehicle when driven are disclosed. In one aspect, a mobile telecommunications device is provided that is adapted for installation to a vehicle and configured to log driving information associated with the vehicle when driven. The mobile device is arranged to register the start of a driving period during which the mobile device is installed to the vehicle and the vehicle is being driven by a driver. The mobile device is also arranged to process sensor data during the driving period to derive driving information associated with how the vehicle is driven. The mobile device is also arranged to store a selection of the driving information to a memory.
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公开(公告)号：US09591132B1
公开(公告)日：2017-03-07
申请号：US14938072
申请日：2015-11-11
Applicant: Gilbert J. Yablon
Inventor： Gilbert J. Yablon
CPC classification number: H04M3/44 , H04M1/274533 , H04M1/274566 , H04M1/274575 , H04M2201/22 , H04M2201/36 , H04Q3/76 , H04Q2213/13097 , H04Q2213/13331
Abstract: A computerized system and related method for assisting a user with placing a telephonic call, comprising a user interface, computerized processing, and computerized storage for: a user specifying an originally-specified telephone number to place an intended telephonic call, which telephone number, as originally-specified, for at least one particular reason, cannot be used to successfully complete the intended telephonic call; the user, after specifying the originally-specified telephone number, later specifying later-specified telephone number elements, including the possible deleting or ignoring of part of the originally-specified telephone number; and causing the telephonic call to be successfully signaled using the originally-specified telephone number in combination with the later-specified telephone number elements, without the user having to re-specify the originally-specified telephone number.
Abstract translation: 一种用于协助用户放置电话呼叫的计算机化系统和相关方法，包括用户界面，计算机处理和计算机化存储，用于：用户指定原始指定的电话号码以放置预期的电话呼叫，哪个电话号码作为 对于至少一个特定的原因，原来指定的不能用于成功地完成预期的电话呼叫; 在指定了最初指定的电话号码之后，用户稍后指定稍后指定的电话号码元素，包括可能删除或忽略原始指定的电话号码的一部分; 并且使用最初指定的电话号码与稍后指定的电话号码元素组合使得电话呼叫成功发信号，而用户不必重新指定原来指定的电话号码。
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Patent Agency Ranking
公开(公告)号：US09544437B2
公开(公告)日：2017-01-10
申请号：US14543155
申请日：2014-11-17
Applicant: AT&T Mobility II LLC
Inventor： Michael Robert Zubas , Brian Rainer , William J. Sigmund
CPC classification number: H04M3/53366 , H04M1/7255 , H04M1/72583 , H04M3/533 , H04M3/53333 , H04M3/537 , H04M2201/14 , H04M2201/36 , H04M2203/253 , H04N7/147
Abstract: A method for managing visual voicemail messages includes displaying a list of voicemail messages on a telecommunications handset, receiving user commands for operating on the voicemail messages including a delete message command and in response to a delete message command, marking a voicemail message for deletion with a delete timestamp and moving the voicemail message to a Deleted Messages folder. A Deleted Message Age Indicator function processes to control permanent deletion of voicemail messages in the Deleted Messages folder based on delete timestamps and a global Delete Time value in cooperation with a visual voicemail platform.
Abstract translation: 用于管理可视语音邮件消息的方法包括在电信手机上显示语音邮件消息的列表，接收用于对包括删除消息命令的语音邮件消息进行操作的用户命令，并且响应于删除消息命令，标记用于删除的语音邮件消息 删除时间戳，并将语音邮件消息移动到已删除邮件文件夹。 删除的消息年龄指示器功能处理以根据删除时间戳和与可视语音邮件平台合作的全局删除时间值来控制在“已删除邮件”文件夹中永久删除语音邮件消息。
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公开(公告)号：US09516075B2
公开(公告)日：2016-12-06
申请号：US14483575
申请日：2014-09-11
Applicant: Taro Okuyama , Yoshiko Aono
Inventor： Taro Okuyama , Yoshiko Aono
IPC: H04L29/06 , H04M3/56 , H04L12/741 , H04L29/08 , H04N7/15 , H04L12/18 , H04M1/2745
CPC classification number: H04L65/403 , H04L12/1818 , H04L45/74 , H04L67/10 , H04L67/141 , H04M1/274583 , H04M3/563 , H04M2201/36 , H04M2250/60 , H04N7/152
Abstract: A transmission terminal includes: a memory to store, for each one of a plurality of candidate counterpart terminals that the transmission terminal is capable of communicating, address information indicating at least a location of the candidate counterpart terminal on a network; a user interface to receive a user input of address information of a counterpart terminal, and a communication start request that requests to start communication with the counterpart terminal; a processing circuitry to store the address information of the counterpart terminal received at the user interface in the memory, to register the counterpart terminal as a candidate counterpart terminal for the terminal; and a transmitter to send a request to start communication with the counterpart terminal using the address information of the counterpart terminal that is received at the user interface.
Abstract translation: 传输终端包括：存储器，用于为发送终端能够通信的多个候选对方终端中的每一个存储指示至少在网络上的候选对方终端的位置的地址信息; 用于接收对方终端的地址信息的用户输入的用户界面，以及请求开始与对方终端的通信的通信开始请求; 用于存储在存储器中的用户接口处接收到的对方终端的地址信息的处理电路，以将对方终端注册为终端的候选对方终端; 以及发送器，使用在用户接口处接收到的对方终端的地址信息来发送与对方终端开始通信的请求。
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88.发明授权公开(公告)号：US09426296B2
公开(公告)日：2016-08-23
申请号：US14702663
申请日：2015-05-01
Applicant: Afiniti International Holdings Ltd.
Inventor： Zia Chishti , Stuart J. Spottiswoode , Christopher W. Jones
CPC classification number: H04M3/5236 , H04M3/5158 , H04M3/5175 , H04M3/5183 , H04M3/5232 , H04M3/5233 , H04M3/5235 , H04M3/5238 , H04M2201/18 , H04M2201/36
Abstract: Techniques for handling contacts and agents in a contact center system are disclosed. In one particular embodiment, the techniques may be realized as a method for handling contacts and agents in a contact center system including identifying a plurality of contacts ordered for assignment to a plurality of agents, and assigning a first out-of-order contact from the plurality of contacts to a first agent of the plurality of agents who becomes available for assignment to any contact of the plurality of contacts based on information about the first agent.
Abstract translation: 公开了在联络中心系统中处理联系人和代理人的技术。 在一个具体实施例中，这些技术可以被实现为用于在联络中心系统中处理联系人和代理的方法，包括识别为多个代理分配而排序的多个联系人，以及从第 多个联系人可以根据关于第一代理的信息变为可用于分配给多个联系人的任何联系人的多个代理的第一代理。
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公开(公告)号：US09369586B2
公开(公告)日：2016-06-14
申请号：US14456549
申请日：2014-08-11
Applicant: XConnect Global Networks LTD.
Inventor： Baruch Sterman , David Schwartz , Eli Katz
CPC classification number: H04M7/128 , H04L12/66 , H04L61/1511 , H04L61/157 , H04L61/6009 , H04M7/123 , H04M2201/18 , H04M2201/36
Abstract: A method for telephony includes receiving at an Internet telephony service provider a subscriber request to place a call to a telephone number. A cache associated with the internet telephony service provider is queried to check if the cache holds a record for the telephone number. If the cache holds the record, the record is obtained. If the cache does not hold the record, a request is sent to a database server that maintains a database of records associating endpoint user terminal telephone numbers of subscribers with respective packet network addresses of the endpoint user terminal. The call is placed to the endpoint user terminal telephone number via a public switched telephone network while the request is sent to the database server to retrieve the packet network address of the endpoint user terminal to which calls to the telephone number should be placed.
Abstract translation: 一种用于电话的方法包括：在因特网电话服务提供商处接收用户呼叫到电话号码的用户请求。 查询与互联网电话服务提供商相关联的高速缓存以检查高速缓存是否保存电话号码的记录。 如果缓存保存该记录，则获得该记录。 如果高速缓存不保存记录，则向数据库服务器发送一个请求，数据库服务器维护一个记录数据库，将终端用户终端电话号码与端点用户终端的相应分组网络地址相关联。 该呼叫经由公共交换电话网络被发送到端点用户终端电话号码，同时将该请求发送到数据库服务器以检索应该向电话号码呼叫的端点用户终端的分组网络地址。
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90.发明授权公开(公告)号：US09292862B2
公开(公告)日：2016-03-22
申请号：US14277446
申请日：2014-05-14
Applicant: MOCAPAY, INC.
Inventor： Douglas J. Hurst
CPC classification number: G06Q30/0255 , G06Q30/02 , G06Q30/0267 , H04M3/4211 , H04M3/4878 , H04M2201/36 , H04M2207/18
Abstract: Methods and systems for sending marketing messages to mobile-device users from a mobile-commerce platform are described. In various illustrative embodiments, a marketing message is transmitted to a mobile-device user before, during, or after a transaction between the mobile-device user's mobile device and the mobile-commerce platform. The marketing message can be generated and timed based on rules input to the mobile-commerce platform by a merchant and can be based on historical transaction data associated with the mobile-device user, transaction parameters associated with a current or a most-recently-completed transaction involving the mobile-device user, a transaction type of a current or a most-recently-completed transaction involving the mobile-device user, or a combination thereof, depending on the particular embodiment.
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