摘要:
Systems and methods are disclosed for tracking user access to an advertisement and user transactions with an electronic commerce computer associated with the advertisement. In accordance with one aspect of the disclosed technology, a transaction tracking computer associates an identifier with each access (e.g., click) of an advertisement. Transactions that occur at the electronic commerce computer that are related to the advertisement will be reported to the transaction tracking server together with the identifier. In one embodiment, if the reported transaction is a duplicate of a previously reported transaction, then the reported transaction is determined to be invalid. In one embodiment, if the reported transaction occurs more than a predetermined amount of time after the time the identifier was initially generated, then the reported transaction will also be determined to be invalid.
摘要:
Systems and methods are disclosed for tracking user access to an advertisement and user transactions with an electronic commerce computer associated with the advertisement. In accordance with one aspect of the disclosed technology, a transaction tracking computer associates an identifier with each access (e.g., click) of an advertisement. Transactions that occur at the electronic commerce computer that are related to the advertisement will be reported to the transaction tracking server together with the identifier. In one embodiment, if the reported transaction is a duplicate of a previously reported transaction, then the reported transaction is determined to be invalid. In one embodiment, if the reported transaction occurs more than a predetermined amount of time after the time the identifier was initially generated, then the reported transaction will also be determined to be invalid.
摘要:
Systems and methods are disclosed for tracking user access to an advertisement and user transactions with an electronic commerce computer associated with the advertisement. In accordance with one aspect of the disclosed technology, a transaction tracking computer associates an identifier with each access (e.g., click) of an advertisement. Transactions that occur at the electronic commerce computer that are related to the advertisement will be reported to the transaction tracking server together with the identifier. In one embodiment, if the reported transaction is a duplicate of a previously reported transaction, then the reported transaction is determined to be invalid. In one embodiment, if the reported transaction occurs more than a predetermined amount of time after the time the identifier was initially generated, then the reported transaction will also be determined to be invalid.
摘要:
A telephone call may have more than one identifier, e.g., a billing telephone number and a caller's telephone number, within its signaling stream. Each identifier may have an associated call servicing profile. The invention determines which of several call profiles associated with identifiers within the call signaling stream should be used to service the call. The invention involves reading the identifiers, retrieving the profiles associated with the identifiers, if they exist, and selecting one of the profiles to use based on data in the profiles and a profile priority scheme. The invention may be realized in relation to an information assistance service.
摘要:
It is typical that a user calls an information assistance service provider to request information, e.g., a destination telephone number desired by the user, and chooses to be connected to the destination number. It is also typical that the information assistance service provider offers enhanced assistance service features, e.g., a StarBack feature. In prior art, to provide the enhanced service features, the user's call invariably continues to be connected to a servicing switch associated with the service provider after the user is connected to the destination number. To efficiently utilize the limited capacity of the servicing switch, in accordance with the invention, the user's call may be selectively released from the servicing switch before the call is connected to the destination number. Such a call release depends on certain criteria for determining whether the user is a candidate for utilizing an enhanced service feature after the call is connected to the destination number.
摘要:
In a system for providing customers with information assistance services, records are generated to register service events. In prior art, all of the records are transmitted to a billing platform for billing customers for the services. When a customer requests credit for an unsatisfactory service, the credit issuance is traditionally handled at the billing platform. However, in accordance with the invention, the credit issuance is handled by first identifying, from the records, those records of service events for which the credit is requested. All of the records, except the identified records, are then transmitted to the billing platform for completion of the billing process, thereby effecting the credit issuance.
摘要:
In an information assistance service environment, after information assistance is provided to a caller, the caller may request to have the information assistance service provider complete the call. In the prior art, the call was routed back to the carrier switch from which the information assistance service provider received the call, and that carrier completed the call. In the invention, the information assistance service provider chooses how to route the call to the destination requested by the caller. A routing database including routes available to terminate the call is searched and the call is routed after considering a number of criteria such as availability of routing trunks, the LATA (local access and transport area) within which the destination phone number resides, pricing information, or a combination of these criteria. Routing may be accomplished using a local exchange carrier (LEC), an inter-exchange (or long-distance) carrier (IXC), an inter-machine transfer trunk (IMT), which connects two or more information assistance service centers, or a combination of these.
摘要:
A call to an information/call center is assigned a call sequence number. Call segments associated with the call sequence number are bundled as a single call session. A call session begins with the connection between the caller and the information/call center, and continues until that connection is torn down. Call segments are realized when connections are made or torn down between the information/call center and called parties. Each call is billed per call session, not per call segment. Call charges for each call session are determined, as are taxes allocated to one or more call segments.
摘要:
In an information assistance system, when a first party calls the service to request a communications number (i.e., phone number) of a second party, an indicator of the second party, such as the second party's name, is inserted into an event record to be provided to a billing platform. The indicator may also be the second party's address, instead of or along with the second party's name. The name may thereby be readily provided in a bill for the call. In a carrier network, the name of a second party called by a first party is inserted in an event record, so that the second party's name may be included in a bill for the call. The name may be determined by submitting the second party's communications number, which may be derived from call set up signals, to a database correlating communications numbers with corresponding parties' names. This may take place while the communication is being connected. Methods and systems are disclosed.