摘要:
A method for customized messaging presentation based on called-party voice-over IP (VoIP) settings in a VoIP telephony system includes determining settings for a calling party based on parameters associated with the calling party, where the parameters are stored in an address book accessible to a called party; storing the settings for the calling party; identifying the calling party calling the called party when the calling party initiates a call to the called party; applying the determined settings for the calling party to configure the call session; and responding to the calling party based on the applied settings.
摘要:
A method for interacting with a calling party during a call session in a VoIP system includes determining rules to apply to the call session before, during, and after the call based on parameters associated with the calling party or a called party, where the called party and the calling party participate in the call session; storing the rules in a database such as an address book; applying the determined rules to the calling party's incoming call; outputting a prompt to the calling party; and receiving the calling party's incoming call.
摘要:
A method for configuring a VoIP system for pre-defined call parameters includes storing call setting parameters associated with a VoIP call session in an address book, where the parameters are associated with called party identification records stored in the same address book characterizing the called parties; transmitting, to a called party, a call from a calling party, where a called party identification record associated with the calling party is stored in the address book; determining the call setting parameters associated with the called party identification record; initiating a call session based on the call from the calling party; and adjusting one or more call session settings based on the determined call setting parameter.
摘要:
A method of managing incoming calls is disclosed and includes receiving a telephone call. Further, the method includes offering a caller a bypass option to bypass an automated help application and placing the telephone call in a queue for a next available customer service agent. The method can also include prompting the caller for payment when the caller selects the bypass option. Further, the method can include indicating a current wait time when the bypass option is declined. Moreover, the method can include offering the caller an instant service option to directly connect the caller to a customer service agent. The method can also include prompting the caller for payment when the caller selects the instant service option and directly connecting the telephone call to a customer service agent.
摘要:
A method of providing caller identification information to a voice over Internet protocol (VoIP) telephone device is disclosed and includes receiving an incoming telephone call. The method also includes determining a destination VoIP telephone device associated with the incoming call. Further, the method includes populating a caller identification portal with a plurality of identification characteristics from a caller profile and presenting the caller identification portal to a display of the destination VoIP telephone device. The caller identification portal can include a first mode in which a partial caller identification portal is presented and a second mode in which a full caller identification portal is presented.
摘要:
A system and method of publishing contact information is disclosed. In a particular embodiment, the method includes receiving a command to publish a collection of contacts to a plurality of recipients, where the collection of contacts is associated with a network address book of a sender. The method also includes receiving a distribution list that identifies the plurality of recipients. Additionally, the method includes sending a notification to each of the plurality of recipients, where the notification includes an invitation to subscribe to the collection of contacts. The method also includes sending the collection of contacts to at least one of the plurality of recipients who subscribes to the collection of contacts.
摘要:
An emergency system for advanced Voice over Internet Protocol (VoIP) emergency notification combines the utility of an alarm system with the flexibility of a VoIP telephone network to aid emergency authorities and those in need during an emergency within a locale such as a building. The alarm system and/or security personnel take control of the VoIP network in response to an emergency to notify the building users of the emergency. A VoIP call manager recognizes that a VoIP emergency call (such as a “911” call) has been placed through the VoIP network to the emergency authorities by either the alarm system or the security personnel and then routes another emergency call, in either interactive or audio-only mode, to onsite personnel and other parties interested in the emergency. The emergency call serves as a notification for its recipients to coordinate with the emergency authorities.
摘要:
A voice over Internet protocol (VoIP) telephone server is disclosed and includes a computer readable medium that is accessible to a processor. A centralized address book is embedded within the computer readable medium. Further, a computer program is embedded within the computer readable medium and the computer program utilizes the centralized address book to selectively restrict incoming telephone calls and outgoing telephone calls. The centralized address book can include a plurality of address books and each of the plurality of address books is associated with a corresponding VoIP telephone coupled to the VoIP telephone server. The computer program can include instructions to determine whether an address book only calling lock is on for the VoIP telephone. Moreover, the computer program can include instructions to determine whether an originating telephone number associated with an incoming telephone is stored within the centralized address book.
摘要:
A system and method are disclosed for facilitating a custom ring in connection with a call. A system that incorporates teachings of the present disclosure may include, for example, an electronic device operable to support telephonic communication. The electronic device may have a housing component at least partially defining an enclosure. A memory may be located within the enclosure and may be storing ring tone information representing a custom ring tone. The device may also have a user interface capable of receiving user inputs that could indicate, for example, a desire to place a call to a called party. In some embodiments, the device may have an output engine capable of initiating communication of the ring tone information to the called party such that a telephonic device of the called party outputs the select ring tone as an indication of the call.
摘要:
A system that incorporates teachings of the present disclosure may include, for example, a server having a controller to monitor for a first adjustment made by a first communication device associated with a user where the first communication device is capable of presenting media content and where the first adjustment is associated with the presentation of the media content, determine a second adjustment to be made to a second communication device associated with the user where the determination is based at least in part on the monitored first adjustment where the second adjustment is associated with the presentation of the media content, and wirelessly communicate adjustment information to the second communication device that is representative of the second adjustment, where the adjustment information is adapted for allowing the second communication device to perform the second adjustment. Other embodiments are disclosed.