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    Methods systems, and products for processing responses in prompting systems
    3.
    发明授权
    Methods systems, and products for processing responses in prompting systems 有权
    方法系统和用于在提示系统中处理响应的产品

    公开(公告)号：US08050392B2

    公开(公告)日：2011-11-01

    申请号：US11377989

    申请日：2006-03-17

    申请人： Valencia Adams ,  Robert A. Koch ,  Steven N. Tischer

    发明人： Valencia Adams ,  Robert A. Koch ,  Steven N. Tischer

    IPC分类号： H04M11/00

    CPC分类号： H04M3/4938 ,  H04M2201/36

    摘要： Methods, systems, and products are disclosed for processing responses in a prompting system. Responses are monitored to a menu of prompts in the prompting system. A response to a prompt is tagged with a location identifier. The location identifier identifies subject matter that corresponds to the prompt. The location identifier is stored in a database. If the menu of prompts changes, then the location identifier permits navigation to the same subject matter, even though the prompt is reassigned to new subject matter.

    摘要翻译： 公开了用于在提示系统中处理响应的方法，系统和产品。 响应被监视到提示系统中的提示菜单。 对提示的响应用位置标识符标记。 位置标识符识别与提示相对应的主题。 位置标识符存储在数据库中。 如果提示菜单更改，则位置标识符允许导航到相同的主题，即使提示被重新分配给新的主题。

    Potential realization system with electronic communication processing for conditional resource incrementation
    4.
    发明授权
    Potential realization system with electronic communication processing for conditional resource incrementation 有权
    具有条件资源增量的电子通信处理的潜在实现系统

    公开(公告)号：US09129252B2

    公开(公告)日：2015-09-08

    申请号：US11395088

    申请日：2006-03-31

    申请人： Scott M. Frank ,  Robert A. Koch ,  Jeffrey R. Kuester

    发明人： Scott M. Frank ,  Robert A. Koch ,  Jeffrey R. Kuester

    IPC分类号： G06Q30/00 ,  G06Q10/10 ,  G06Q50/18

    CPC分类号： G06Q50/184 ,  G06Q10/10 ,  G06Q40/06 ,  G06Q50/18

    摘要： Selected embodiments of the present disclosure provide methods, systems and media for systematically processing electronic communications for conditionally incrementing resources. In certain embodiments, electronic communications are received and processed in order to evaluate potential realization assistance functions by potential realization assistants according to processes that include resource incrementations that are conditioned on satisfactory potential realization function processing. Other methods, systems and media are also provided.

    摘要翻译： 本公开的所选实施例提供了用于系统地处理用于有条件地增加资源的电子通信的方法，系统和媒体。 在某些实施例中，电子通信被接收和处理，以便根据包括以令人满意的潜在实现功能处理为条件的资源增量的过程来评估潜在的实现辅助功能的潜在实现辅助功能。 还提供了其他方法，系统和介质。

    Information processing system for processing prospective indication information
    5.
    发明授权
    Information processing system for processing prospective indication information 有权
    用于处理预期指示信息的信息处理系统

    公开(公告)号：US08688593B2

    公开(公告)日：2014-04-01

    申请号：US11538697

    申请日：2006-10-04

    申请人： Scott M. Frank ,  Robert A. Koch ,  Jeffrey R. Kuester

    发明人： Scott M. Frank ,  Robert A. Koch ,  Jeffrey R. Kuester

    IPC分类号： G06F17/30

    CPC分类号： G06Q10/10

    摘要： Selected embodiments of the present disclosure provide systems, methods and media for receiving prospective indication information and processing the received prospective indication information to generate result information. In certain embodiments, among others, a user is prompted to provide the prospective indication information, and at least a portion of the prospective indication information is converted into a common measurement system format and subsequently balanced in combination with other prospective indication information in the common measurement system format to generate balanced combination result information. In some embodiments, the processing further includes generating a result communication based at least in part upon the balanced combination result information, identifying a recipient for the result communication based at least in part upon the balanced combination result information, and transmitting the result communication to the recipient. Other systems, methods and media are also provided.

    摘要翻译： 本公开的选定实施例提供了用于接收预期指示信息并处理接收的预期指示信息以生成结果信息的系统，方法和媒体。 在某些实施例中，提示用户提供预期指示信息，并且将预期指示信息的至少一部分转换为公共测量系统格式，并随后在公共测量中与其他预期指示信息相结合 系统格式生成平衡组合结果信息。 在一些实施例中，该处理还包括至少部分地基于平衡组合结果信息生成结果通信，至少部分地基于平衡组合结果信息来识别用于结果通信的接收者，以及将结果通信发送到 接受者。 还提供了其他系统，方法和介质。

    Methods, systems, and computer program products for providing automated call acknowledgement and answering services
    6.
    发明授权
    Methods, systems, and computer program products for providing automated call acknowledgement and answering services 有权
    用于提供自动呼叫确认和应答服务的方法，系统和计算机程序产品

    公开(公告)号：US08699687B2

    公开(公告)日：2014-04-15

    申请号：US11313991

    申请日：2005-12-20

    申请人： Scott M. Frank ,  Robert A. Koch

    发明人： Scott M. Frank ,  Robert A. Koch

    IPC分类号： H04M3/42

    CPC分类号： H04M3/53 ,  H04M1/642 ,  H04M3/42195 ,  H04M3/436 ,  H04M3/533

    摘要： A method, system, and computer program product for responding to an incoming communication attempt, sent from a sender to a recipient. The method includes receiving the incoming communication attempt and presenting options for responding to the incoming communication attempt. The options include at least one of acknowledgement message options and communication answering-related options. The method also includes receiving an option selection and responding to the incoming communication attempt according to the instructions of the selected option. The acknowledgement message options provide information to the sender without requiring that the recipient answer the incoming communication attempt.

    摘要翻译： 一种用于响应从发送者发送到接收者的传入通信尝试的方法，系统和计算机程序产品。 该方法包括接收传入的通信尝试和呈现用于响应传入通信尝试的选项。 选项包括至少一个确认消息选项和通信应答相关选项。 该方法还包括根据所选择的选项的指令接收选项选择并响应进入的通信尝试。 确认消息选项向发送者提供信息，而不要求接收者回答传入的通信尝试。

    Universal call control systems and methods
    7.
    发明授权
    Universal call control systems and methods 有权
    通用呼叫控制系统和方法

    公开(公告)号：US08676176B2

    公开(公告)日：2014-03-18

    申请号：US12411427

    申请日：2009-03-26

    申请人： Robert A. Koch ,  Robert G. Hensey, Jr. ,  Shiejye Geoffrey Lin ,  David Archie Scott

    发明人： Robert A. Koch ,  Robert G. Hensey, Jr. ,  Shiejye Geoffrey Lin ,  David Archie Scott

    IPC分类号： H04L29/06

    CPC分类号： H04M3/42068 ,  H04L67/306 ,  H04M1/72563 ,  H04M3/42059 ,  H04M3/42153 ,  H04M3/42365 ,  H04M3/428 ,  H04M3/548 ,  H04M2201/42 ,  H04W4/14 ,  H04W4/16

    摘要： Methods and systems for providing a user with control over telecommunications services provided by a service provider. Using almost any type of communications device, a user may gain access to, view, and make changes or modifications to profile information related to the services. The changes may be made quickly and efficiently, but accuracy and thoroughness in the implementation of the changes are not sacrificed. Further, the changes to the communications services are implemented almost immediately and without involvement by the service provider.Particularly, profile information about the telecommunications service is stored on a server in a data network. A change action relating to the profile information may be received at the server from a data device (such as a wireless unit) operating on the network. The change action is implemented on the profile information to result in changed profile information, which may be provided from the server via the data network to the telecommunications system.

    摘要翻译： 用于向用户提供由服务提供商提供的电信服务的控制的方法和系统。 使用几乎任何类型的通信设备，用户可以访问，查看和对与服务相关的简档信息进行更改或修改。 这些变化可以快速而有效地进行，但不会牺牲实施变更的准确性和彻底性。 此外，通信服务的改变几乎立即实现，而不需要服务提供商的参与。 特别地，关于电信服务的简档信息被存储在数据网络中的服务器上。 可以从在网络上操作的数据设备（例如无线单元）在服务器处接收与简档信息相关的改变动作。 在简档信息上实现改变动作以产生改变的简档信息，其可以从服务器经由数据网络提供给电信系统。

    Simultaneous visual and telephonic access to interactive information delivery
    10.
    发明授权
    Simultaneous visual and telephonic access to interactive information delivery 有权
    同时视觉和电话访问交互式信息传递

    公开(公告)号：US07908381B2

    公开(公告)日：2011-03-15

    申请号：US11416287

    申请日：2006-05-01

    申请人： Robert A. Koch ,  Hamish M. Caldwell

    发明人： Robert A. Koch ,  Hamish M. Caldwell

    IPC分类号： G06F15/16

    CPC分类号： H04W4/20 ,  H04L61/308 ,  H04L61/605 ,  H04L65/1069 ,  H04L67/14 ,  H04M3/42229 ,  H04M3/493 ,  H04M7/0027 ,  H04M2203/252 ,  H04Q3/0045 ,  H04Q2213/13175 ,  H04Q2213/13345 ,  H04Q2213/13377 ,  H04Q2213/13389

    摘要： The functionality of Advanced Intelligent Network (AIN) components and Internet-based resources are integrated to provide simultaneous visual and telephonic access to an interactive information delivery system. The present invention enhances conventional Interactive Voice Response (IVR) systems by simultaneously providing visual information that corresponds to the voice-based information that is delivered telephonically. A user that contacts a conventional IVR service provider (IVR host) can be provided with the option of a Visual IVR (VIVR) session. The VIVR session can provide visual information to the user in the form of HTML-formatted web pages delivered over an Internet connection and will provide audible message information over a conventional wireless or wireline voice telephone connection. A VIVR session can coordinate the delivery of visual information (e.g., web pages) and the delivery of telephony-based information (e.g., audio file playback) such that the user hears an audible message on the telephone that corresponds to the information displayed on a networking device. The user may provide instructions to a VIVR Server over either the telephone or the networking device. The VIVR Server will respond to instructions received by either the telephone connection or the Internet connection.

    摘要翻译： 集成了高级智能网络（AIN）组件和基于Internet的资源的功能，以提供对交互式信息传递系统的同时视觉和电话访问。 本发明通过同时提供对应于通过电话传送的基于语音的信息的视觉信息来增强常规的交互式语音应答（IVR）系统。 与常规IVR服务提供商（IVR主机）联系的用户可以提供Visual IVR（VIVR）会话的选项。 VIVR会话可以以通过因特网连接传送的HTML格式的网页的形式向用户提供视觉信息，并且将通过常规的无线或有线语音电话连接提供可听消息信息。 VIVR会话可以协调视觉信息（例如，网页）的传送以及基于电话的信息的传递（例如，音频文件回放），使得用户在电话上听到与在显示的信息上显示的信息相对应的可听消息 网络设备 用户可以通过电话或网络设备向VIVR服务器提供指令。 VIVR服务器将响应通过电话连接或Internet连接接收到的指令。