公开(公告)号：US20060141982A1

公开(公告)日：2006-06-29

申请号：US11342127

申请日：2006-01-27

申请人： Timothy Timmins ,  Nathan Baker ,  John Miller

发明人： Timothy Timmins ,  Nathan Baker ,  John Miller

IPC分类号： H04M11/00

CPC分类号： H04M15/745 ,  H04L12/2854 ,  H04M15/00 ,  H04M15/14 ,  H04M15/41 ,  H04M15/44 ,  H04M15/48 ,  H04M15/88 ,  H04M17/10 ,  H04M2215/0104 ,  H04M2215/0108 ,  H04M2215/0116 ,  H04M2215/0156 ,  H04M2215/0164 ,  H04M2215/0168 ,  H04M2215/0176

摘要： A communications system and method for handling a call to the system based on whether the caller is a subscriber. In one example, in an information assistance service communications system, if the user is a subscriber, the call may be directed to a first operator device for directory assistance, while if the caller is a non-subscriber, the call may be directed to a special operator device discuss billing and subscription options, for example. In another communications system and method, calls to the system by subscribers are handled based on the status of parameters of the calling subscriber's account, such as usage limits and expiration date of the caller's subscription, for example. In another communications system and method, expiration dates are monitored and notices about the expiration dates are sent to subscribers by a method chosen by the subscriber. Features of these systems and methods may be used together or separately.

摘要翻译： 一种用于基于呼叫者是用户来处理对系统的呼叫的通信系统和方法。 在一个示例中，在信息援助服务通信系统中，如果用户是用户，则可以将呼叫定向到用于目录帮助的第一运营商设备，而如果呼叫者是非用户，则呼叫可以被引导到 例如，特殊运营商设备讨论计费和订阅选项。 在另一个通信系统和方法中，例如，根据主叫用户帐号的参数的状态（例如，呼叫者的订阅的使用限制和到期日期）来处理由用户对系统的呼叫。 在另一种通信系统和方法中，监视到期日期，并且通过用户选择的方法将关于到期日期的通知发送给用户。 这些系统和方法的特征可以一起使用或分开使用。

公开(公告)号：US20060093103A1

公开(公告)日：2006-05-04

申请号：US10977600

申请日：2004-10-29

申请人： Timothy Timmins ,  John Miller

发明人： Timothy Timmins ,  John Miller

IPC分类号： H04M11/00 ,  H04M1/64

CPC分类号： H04M3/4938 ,  H04M11/10

摘要： An information assistance service is provided whereby a company can access records in a customer relationship management (CRM) system. The records may be organized in folders according to different groups in the company, e.g., a sales force of the company. To generate a record, a member of the group may call the information assistance service to input, through an operator or a voice server, various items of information, e.g., his/her name, subject information, an account name, sales lead information, notes/comments, etc. The voice information may be converted to textual data to fill various fields of the record. Records generated in this manner by one or more members of the group may be assembled in a group folder associated with the group. Records in the group folder may be accessed by members of the group through the information assistance service. A calling member who contacts the information assistance service to access the group folder may review the records therein and play selected records or portions thereof. The calling member may also request the information assistance service to sort the records according to a selected parameter, and/or to search for desired records based on one or more selected parameters.

摘要翻译： 提供信息援助服务，公司可以访问客户关系管理（CRM）系统中的记录。 记录可以根据公司中的不同组织，例如公司的销售人员组织在文件夹中。 为了生成记录，组的成员可以通过操作员或语音服务器呼叫信息协助服务来输入各种信息，例如他/她的姓名，主题信息，帐号，销售线索信息， 注释/注释等。语音信息可以被转换为文本数据以填充记录的各个领域。 以该方式由组中的一个或多个成员生成的记录可以组装在与该组相关联的组文件夹中。 组文件夹中的记录可以通过信息协助服务访问该组的成员。 与信息援助服务联系以访问组文件夹的呼叫成员可以检查其中的记录并播放所选择的记录或其部分。 呼叫成员还可以请求信息协助服务根据所选择的参数对记录进行排序，和/或基于一个或多个所选择的参数来搜索期望的记录。

公开(公告)号：US20060029193A1

公开(公告)日：2006-02-09

申请号：US10999662

申请日：2004-11-30

申请人： Timothy Timmins ,  John Miller

发明人： Timothy Timmins ,  John Miller

IPC分类号： H04M11/00

CPC分类号： H04M3/4936 ,  H04M3/42068

摘要： To facilitate managing his/her email through a Voice E-mail™ service, a user is allowed to select one or more sets of commands, with which he/she is familiar or prefers, to be emulated when the user interacts with the service. With this selection in place, when a user communicates with an information assistance provider to access the service, the user is identified and the email data and data concerning the selected commands associated with the user are retrieved. The user may then manage the email data using the selected commands during the service.

摘要翻译： 为了方便通过语音电子邮件（TM）服务管理他/她的电子邮件，用户可以选择一个或多个他/她熟悉或偏好的命令集，以便当用户与 服务。 通过这种选择，当用户与信息援助提供者进行通信以访问服务时，识别用户，并且检索与用户相关联的所选择的命令的电子邮件数据和数据。 然后，用户可以在服务期间使用所选择的命令来管理电子邮件数据。

公开(公告)号：US20060023849A1

公开(公告)日：2006-02-02

申请号：US10954387

申请日：2004-09-30

申请人： Timothy Timmins ,  John Miller

发明人： Timothy Timmins ,  John Miller

IPC分类号： H04M1/64

CPC分类号： H04M3/4936 ,  H04M3/42068

摘要： To personalize a voice information delivery service, e.g., directory assistance, a voice email service, stock quotation service and other information assistance services, a user is afforded an option to customize automated voices/speeches to deliver information to him/her. The automated voices/speeches may be customized for different services and functions, and/or in terms of urgency, context, etc. of the information to be voice-delivered. In an illustrative embodiment, the user's voice preferences for voice information deliveries are recorded in a user profile, which are represented by sets of speech characterizing parameters, respectively, based on which a text-to-speech (TTS) engine reads given text information to the user in the corresponding preferred voices/speeches.

摘要翻译： 为了个性化语音信息传递服务，例如目录帮助，语音电子邮件服务，股票报价服务和其他信息援助服务，用户可以选择自定义自动语音/讲话以向他/她传递信息。 自动语音/演讲可以针对不同的服务和功能，以及/或在要发送语音的信息的紧迫性，上下文等方面进行定制。 在说明性实施例中，用户对语音信息传送的语音偏好被记录在用户简档中，用户简档被分别由语音特征参数集合表示，基于该语音特征参数，文本到语音（TTS）引擎将给定文本信息读取到 用户在相应的首选语音/演讲中。

公开(公告)号：US20060018441A1

公开(公告)日：2006-01-26

申请号：US11191701

申请日：2005-07-28

申请人： Timothy Timmins ,  John Miller ,  Christopher Huey ,  Philip Ljubich ,  Karen Johnson

发明人： Timothy Timmins ,  John Miller ,  Christopher Huey ,  Philip Ljubich ,  Karen Johnson

IPC分类号： H04M1/64

CPC分类号： H04M3/436 ,  H04M1/26 ,  H04M3/4211 ,  H04M3/5315 ,  H04M3/53366 ,  H04M2201/40 ,  H04M2201/60 ,  H04M2203/4536 ,  H04M2203/6009

摘要： A service providing information assistance may maintain for a subscriber contacts folders comprising private directories of the subscriber, and a personal profile containing the subscriber's preferences. When a user calls the service to attempt to communicate with a desired party through the service, the service can ascertain whether the desired party has a personal profile and/or a contacts folder associated with him/her. If so, the caller is allowed to communicate with the desired party on the terms and conditions defined by the desired party in his/her personal profile and/or contacts folder. For instance, the desired party may have defined therein who should be allowed to contact him/her, when he/she should be contacted, by what communication means, and whether the caller can be told any of the desired party's communication addresses (e.g., telephone number, email address, etc.).

摘要翻译： 提供信息援助的服务可以维护用户联系人文件夹，该文件夹包括订阅者的私人目录，以及包含用户喜好的个人简档。 当用户呼叫服务以尝试通过服务与期望的方通信时，服务可以确定所需方是否具有与他/她相关联的个人简档和/或联系人文件夹。 如果是这样，则允许呼叫者根据他/她的个人资料和/或联系人文件夹中所需方定义的条款和条件与所需方通信。 例如，所需方可以在其中定义谁应该被允许与他/她联系，当他/她应该被联系时，通过什么通信手段，以及呼叫者是否可以被告知任何所需方的通信地址（例如， 电话号码，电子邮件地址等）。

公开(公告)号：US20050041784A1

公开(公告)日：2005-02-24

申请号：US10957861

申请日：2004-10-04

申请人： Timothy Timmins ,  John Miller ,  Nathan Baker ,  Christopher Huey ,  Philip Ljubicich

发明人： Timothy Timmins ,  John Miller ,  Nathan Baker ,  Christopher Huey ,  Philip Ljubicich

IPC分类号： H04M3/487 ,  H04M3/493 ,  H04M1/64 ,  H04M11/00

CPC分类号： H04M3/4878 ,  H04M3/42068 ,  H04M3/4931 ,  H04M2201/41

摘要： In communications systems where multiple users may be associated with the same account, the voiceprint of a user is used to identify a profile of the user, facilitating identification of the user's preferences without requesting additional information from the user. The system may also monitor messages played to individual users, to control the playing of the messages to users. Calls made by users associated with the same account may be allocated to the caller initiating the call in bills, based on voiceprints. Voiceprints may be collected for use in deriving voiceprint samples during registration of a user with the system and during conversations between the user and the system. A voiceprint comparison threshold may be set based on the type of phone calling the system, to compensate for noise. Changes in phone numbers and/or addresses of users are monitored and the threshold is adjusted if changes are found.

公开(公告)号：US20070121882A1

公开(公告)日：2007-05-31

申请号：US11525289

申请日：2006-09-21

申请人： Timothy Timmins ,  Nathan Baker ,  John Miller ,  Christopher Huey ,  Philip Ljubicich ,  Gary Henry

发明人： Timothy Timmins ,  Nathan Baker ,  John Miller ,  Christopher Huey ,  Philip Ljubicich ,  Gary Henry

IPC分类号： H04M3/42

CPC分类号： H04L67/34 ,  H04L67/06 ,  H04M3/4931 ,  H04M2203/554

摘要： A user may utilize a communication device, e.g., a wireless phone, mobile device or personal digital assistant (PDA), to contact an information/call center where an operator provides personalized information and communications services to the user in accordance with the invention. Such services may include, e.g., private directory and calendar data synchronization, identity pre-validation, etc. To personalize the services, at least one profile record associated with the user which may specify, among others, the devices used by the user to communicate with the information/call center, and preferred information/call center to which an information assistance call is routed. Accordingly, services and service features provided to the user may be tailored for use with the specified devices. Security measures may also be instituted in the profile record to restrict use of certain services and service features.

摘要翻译： 用户可以使用通信设备，例如无线电话，移动设备或个人数字助理（PDA）来联系根据本发明的操作者向用户提供个性化信息和通信服务的信息/呼叫中心。 这样的服务可以包括例如专用目录和日历数据同步，身份预验证等。为了个性化服务，至少一个与用户相关联的简档记录，其可以指定用户所使用的设备通信 信息/呼叫中心，以及信息协助呼叫所路由的优选信息/呼叫中心。 因此，提供给用户的服务和服务特征可以被定制以与指定的设备一起使用。 简档记录中也可以采取安全措施来限制使用某些服务和服务功能。

公开(公告)号：US20060029191A1

公开(公告)日：2006-02-09

申请号：US10903454

申请日：2004-07-30

申请人： John Miller ,  Timothy Timmins

发明人： John Miller ,  Timothy Timmins

IPC分类号： H04M11/00

CPC分类号： H04M3/4936 ,  H04M3/42068

摘要： To provide a personalized voice email service, data pertaining to one or more of a user's email accounts, e.g., email addresses and account access data, is maintained in a folder by an information assistance service, which is unaffiliated with the email service providers (e.g., AOL, Hotmail, etc.) maintaining the user's email accounts. When the user calls the information assistance service, the user's folder is retrieved. The user's email accounts may be accessed on behalf of the user based on the email addresses and account access data in the user's folder. An information assistance provider including, e.g., an operator and/or a voice server, may present information concerning the email messages received in the user's email accounts in different manners. For example, the information assistance provider may report to the user selected email messages that satisfy one or more predetermined criteria, e.g., only those email messages which have been received since the last time the user called the information assistance service. Header information (e.g., sender/address, subject, etc.) concerning the selected email messages may be announced to the user. At the user's request, the information assistance provider may open and read a email message to the user. The user may then send a reply email message, or forward the email message to other recipients.

公开(公告)号：US08457299B2

公开(公告)日：2013-06-04

申请号：US12961827

申请日：2010-12-07

申请人： John Miller ,  Timothy Timmins

发明人： John Miller ,  Timothy Timmins

IPC分类号： H04M3/00

CPC分类号： H04M3/4936 ,  H04M3/42068

摘要： To provide a personalized voice email service, data pertaining to one or more of a user's email accounts, e.g., email addresses and account access data, is maintained in a folder by an information assistance service, which is unaffiliated with the email service providers (e.g., AOL, Hotmail, etc.) maintaining the user's email accounts. When the user calls the information assistance service, the user's folder is retrieved. The user's email accounts may be accessed on behalf of the user based on the email addresses and account access data in the user's folder. An information assistance provider including, e.g., an operator and/or a voice server, may present information concerning the email messages received in the user's email accounts in different manners. For example, the information assistance provider may report to the user selected email messages that satisfy one or more predetermined criteria, e.g., only those email messages which have been received since the last time the user called the information assistance service. Header information (e.g., sender/address, subject, etc.) concerning the selected email messages may be announced to the user. At the user's request, the information assistance provider may open and read a email message to the user. The user may then send a reply email message, or forward the email message to other recipients.

摘要翻译： 为了提供个性化的语音电子邮件服务，关于用户的电子邮件帐户（例如，电子邮件地址和帐户访问数据）中的一个或多个的数据通过与电子邮件服务提供商无关的信息协助服务（例如， ，AOL，Hotmail等）维护用户的电子邮件帐户。 当用户呼叫信息协助服务时，检索用户的文件夹。 可以基于用户文件夹中的电子邮件地址和帐户访问数据代表用户访问用户的电子邮件帐户。 包括例如运营商和/或语音服务器的信息援助提供者可以以不同的方式呈现关于在用户的电子邮件帐户中接收的电子邮件消息的信息。 例如，信息援助提供者可以向用户报告满足一个或多个预定标准的所选择的电子邮件消息，例如仅从用户最后一次呼叫信息协助服务以来已经接收到的那些电子邮件消息。 关于所选择的电子邮件消息的标题信息（例如，发送者/地址，主题等）可以被通知给用户。 根据用户的要求，信息援助提供者可以向用户打开并读取电子邮件消息。 然后，用户可以发送回复电子邮件消息，或将电子邮件消息转发给其他收件人。

公开(公告)号：US20060248148A1

公开(公告)日：2006-11-02

申请号：US11116702

申请日：2005-04-28

申请人： Timothy Timmins ,  John Miller ,  P. Dooling

发明人： Timothy Timmins ,  John Miller ,  P. Dooling

IPC分类号： G06F15/16

CPC分类号： G06Q10/107 ,  H04L51/00 ,  H04L51/36

摘要： To provide a personalized voice email service, data pertaining to one or more of a user's email accounts, e.g., email addresses and account access data, is maintained in a folder by an information assistance service, which is unaffiliated with the email service providers (e.g., AOL, Hotmail, etc.) maintaining the user's email accounts. When the user calls the information assistance service, the user's folder is retrieved. The user's email accounts may be accessed on behalf of the user based on the email addresses and account access data in the user's folder. An information assistance provider including, e.g., an operator and/or a voice server, may present information concerning the email messages received in the user's email accounts in different manners. For example, header information (e.g., sender/address, subject, etc.) concerning the selected email messages may be announced to the user. The operator may use a stored name of the sender of an email message when announcing header information. At the user's request, a message may be sent to the user whenever an email message is received from a specified individual or email address.

摘要翻译： 为了提供个性化的语音电子邮件服务，关于用户的电子邮件帐户（例如，电子邮件地址和帐户访问数据）中的一个或多个的数据通过与电子邮件服务提供商无关的信息协助服务（例如， ，AOL，Hotmail等）维护用户的电子邮件帐户。 当用户呼叫信息协助服务时，检索用户的文件夹。 可以基于用户文件夹中的电子邮件地址和帐户访问数据代表用户访问用户的电子邮件帐户。 包括例如运营商和/或语音服务器的信息援助提供者可以以不同的方式呈现关于在用户的电子邮件帐户中接收的电子邮件消息的信息。 例如，关于所选择的电子邮件消息的标题信息（例如，发送者/地址，主题等）可以被通知给用户。 当宣布标题信息时，操作员可以使用电子邮件消息的发送者的存储名称。 根据用户的要求，每当从指定的个人或电子邮件地址接收到电子邮件时，都可以向用户发送一条消息。