RISK-BASED ADAPTIVE RESPONSES TO USER ACTIVITY IN A RETAIL ENVIRONMENT

    公开(公告)号:US20230386217A1

    公开(公告)日:2023-11-30

    申请号:US18298124

    申请日:2023-04-10

    摘要: The disclosed technology provides for automatically detecting and responding to potentially suspicious or risky activity in a retail environment. A method can include receiving, from monitoring devices in a retail environment, a stream of activity data, applying a model to the stream of activity data to identify a portion of the data corresponding to guest activity during a checkout process, identifying whether a risk event is associated with the activity, determining a guest risk impact score, selecting (i) a particular manual response from among candidate manual responses and (ii) a particular automated response from among candidate automated responses based on the risk impact score satisfying manual response criteria and/or automated response criteria, transmitting instructions to a POS terminal to implement the particular automated response, and/or transmitting instructions to implement the particular manual response to one or more mobile devices, that prompt employees to perform the manual response.