公开(公告)号：US09787749B2

公开(公告)日：2017-10-10

申请号：US13841445

申请日：2013-03-15

Applicant: Avaya Inc.

Inventor： Kenneth O. Michie ,  Gordon R. Brunson ,  Robert E. Braudes ,  Kurt Haserodt ,  Hyoungjoo Lee

IPC: G06F3/00 ,  G06F9/44 ,  G06F9/46 ,  G06F13/00 ,  H04L29/08 ,  H04L29/14 ,  G06F17/30

CPC classification number: H04L67/02 ,  G06F17/30345 ,  H04L67/1004 ,  H04L69/40

Abstract: Methods and systems for providing an elegant and efficient multi-protocol eventing layer are disclosed. The multi-protocol eventing layer includes a converged container capable of handling multiple types of protocols to manage events while using an open source database. Accordingly, the multi-protocol eventing layer efficiently provides real-time or near real-time eventing to a plurality of devices for scalability and performance enhancement.

公开(公告)号：US09781187B2

公开(公告)日：2017-10-03

申请号：US13624921

申请日：2012-09-22

Applicant: Avaya Inc.

Inventor： John Meiners ,  William T. Walker ,  Kurt Haserodt

IPC: H04L29/08 ,  G06F21/62 ,  H04L29/06

CPC classification number: H04L67/02 ,  G06F21/6209 ,  G06F2221/2117 ,  G06F2221/2145 ,  G06F2221/2149 ,  H04L63/102 ,  H04L67/34

Abstract: Downloadable pluggable services and methods of distributing the same are described. The downloadable pluggable services may correspond to communication services that can be downloaded to upgrade a communication system. The downloadable pluggable services may include a number of component parts that can be distributed among various servers in the communication system being upgraded along with instructions that enable the component parts to instruct each server in the communication system to operate in a coordinated fashion so as to provide the downloaded service.

公开(公告)号：US09769319B1

公开(公告)日：2017-09-19

申请号：US12016040

申请日：2008-01-17

Applicant: David L. Chavez ,  Douglas W. Swartz

Inventor： David L. Chavez ,  Douglas W. Swartz

IPC: H04M3/42 ,  H04M3/56 ,  H04L12/18

CPC classification number: H04M3/565 ,  H04L12/1818 ,  H04M3/42365 ,  H04M3/567 ,  H04M2201/16 ,  H04M2203/5009 ,  H04M2203/5063

Abstract: An automated method and system is provided for resolving conflicts in presence and availability information stored at differing network nodes and configuring interparty communications.

公开(公告)号：US20170264650A1

公开(公告)日：2017-09-14

申请号：US15605692

申请日：2017-05-25

Applicant: Avaya Inc.

Inventor： Sounak SINHA ,  Subhankar DEY

IPC: H04L29/06 ,  H04L29/12

CPC classification number: H04L65/1069 ,  H04L61/103 ,  H04L61/2015 ,  H04L61/3085 ,  H04L65/1006 ,  H04L65/1073

Abstract: Implementations relate to automatic configuration of endpoint communication devices to set up a communication network such as a VOIP network. In some implementations, a method includes a server receiving an extension request for device extension from an endpoint communications device connected to a communication network, mapping an identifier for the endpoint communications device to a device extension, and transmitting the device extension to the endpoint communications device.

公开(公告)号：US09756083B2

公开(公告)日：2017-09-05

申请号：US13756615

申请日：2013-02-01

Applicant: Avaya Inc.

Inventor： Doree Duncan Seligmann ,  Moni Manor

IPC: G06F15/16 ,  H04L29/06

CPC classification number: H04L65/103 ,  H04L65/1069 ,  H04L65/4046

Abstract: System and method to manage an electronic conference hosted by a conference server coupled to a processor and a memory, the method including: receiving, by a communication interface of the conference server, a request from a user to participate in an electronic conference; determining, by the processor, resources needed by the user and resources needed by the electronic conference; determining resource contentions among resources needed by the user and resources needed by the electronic conference; collecting contextual information related to at least one of the user and resources needed by the electronic conference; and resolving, by the processor, contentions among resources needed by the user and resources needed by the electronic conference.

公开(公告)号：US09741257B1

公开(公告)日：2017-08-22

申请号：US15085420

申请日：2016-03-30

Applicant: Avaya Inc.

Inventor： Kevin Richard Plain ,  Chase Schamberger

IPC: H04N7/15 ,  G09B5/02 ,  G06F3/14 ,  H04N21/4788

CPC classification number: G09B5/02 ,  G06F3/1462 ,  G09G2354/00 ,  H04L12/1822 ,  H04L12/1827 ,  H04L65/1089 ,  H04L65/4015 ,  H04L65/403 ,  H04M3/567 ,  H04N7/152

Abstract: A system and method for collaborative online desktop sharing is described, wherein a teacher can view the teacher's own desktop as well as the desktop(s) of the teacher's student(s), and the student(s) can see their own desktop as well as the teacher's desktop. As a result, the teacher and student(s) can monitor each other's screens, thus allowing the students to follow a teacher's on-screen actions in real time or near real time and allowing the teacher to ensure that student's are successfully completing demonstrated tasks.

公开(公告)号：US09715492B2

公开(公告)日：2017-07-25

申请号：US14024334

申请日：2013-09-11

Applicant: Avaya, Inc.

Inventor： David Skiba ,  George Erhart ,  Lee Becker ,  Valentine C Matula

IPC: G06F17/27 ,  G06F17/10 ,  G05B13/04 ,  H04N21/25

CPC classification number: G06F17/2785 ,  G05B13/048 ,  G06F17/10 ,  G06F17/27 ,  H04N21/251

Abstract: The sentiment of a message may not be obtainable from the message itself. However, many messages have an associated context that provides information useful in determining the sentiment of a message. Messages may include links to other resources, such as graphics or videos, which in turn include titles, comments, viewer ratings or other attributes that may provide a sentiment of the message.

公开(公告)号：US09680882B2

公开(公告)日：2017-06-13

申请号：US14338273

申请日：2014-07-22

Applicant: AVAYA INC.

Inventor： Sounak Sinha ,  Subhankar Dey

IPC: G06F15/177 ,  H04L29/06 ,  H04L29/12

CPC classification number: H04L65/1069 ,  H04L61/103 ,  H04L61/2015 ,  H04L61/3085 ,  H04L65/1006 ,  H04L65/1073

Abstract: Implementations relate to automatic configuration of endpoint communication devices to set up a communication network such as a VOIP network. In some implementations, a method includes a server receiving an extension request for device extension from an endpoint communications device connected to a communication network, mapping an identifier for the endpoint communications device to a device extension, and transmitting the device extension to the endpoint communications device.

公开(公告)号：US09667785B2

公开(公告)日：2017-05-30

申请号：US14721329

申请日：2015-05-26

Applicant: Avaya Inc.

Inventor： Puneet Kumar ,  Manish Chatterjee

IPC: H04M1/64 ,  H04M3/493 ,  H04L29/06 ,  H04M7/12 ,  H04W80/10

CPC classification number: H04M3/493 ,  H04L65/1006 ,  H04L65/1096 ,  H04M3/533 ,  H04M3/54 ,  H04M7/127 ,  H04M2203/2061 ,  H04W80/10

Abstract: A user is presented with a list of languages sent by an interactive response system in a Session Initiation Protocol (SIP) communication session. For example, the user is presented with a list of languages supported by an Interactive Voice Response system. The interactive response system receives a selection of a language from the list of languages supported by the interactive response system from the user. The SIP communication session with the user is sent (e.g., forwarded) to another communication device by sending a first SIP message, such as a SIP INVITE message. The first SIP message includes a SIP History-Info header that identifies the selected language for the first SIP communication session. The selected language can then be used to forego presenting a list of languages to the user later on during the SIP communication session.

公开(公告)号：US09665653B2

公开(公告)日：2017-05-30

申请号：US13788071

申请日：2013-03-07

Applicant: Avaya Inc.

Inventor： Gaurav Moreshwar Badge ,  Deep Subhash Pai

IPC: G06F17/30

CPC classification number: G06F17/30873

Abstract: Embodiments described herein provide systems and methods for presenting contextual information in a co-browsing environment. In a particular embodiment, a method provides receiving an instruction in a co-browsing server to initiate a co-browsing session for a website with a first client and a second client. The method further provides determining contextual information related to a user of the first client and the website. The method further provides presenting the website at the first client and presenting the website at the second client, wherein an indication of the contextual information is overlaid on the website at the second client.