公开(公告)号：US07706522B2

公开(公告)日：2010-04-27

申请号：US11010707

申请日：2004-12-13

Applicant: Shmuel Shaffer ,  Labhesh Patel ,  Joseph F. Khouri ,  Gebran G. Chahrouri

Inventor： Shmuel Shaffer ,  Labhesh Patel ,  Joseph F. Khouri ,  Gebran G. Chahrouri

IPC: H04M5/06

CPC classification number: H04M3/5183 ,  H04M3/42391 ,  H04M2203/6018 ,  H04M2207/20

Abstract: A method for communicating with an automatic call distributor system agent includes communicating through a communications link with a first agent of a plurality of agents associated with an automatic call distributor (ACD) system. The plurality of agents are able to receive user calls distributed by the ACD system. The user calls comprise requests for service. The method includes receiving an audible state command from the first agent through the communications link and changing the state of the first agent with respect to the ACD system in response to the audible state command.

Abstract translation: 用于与自动呼叫分配器系统代理进行通信的方法包括通过通信链路与与自动呼叫分配器（ACD）系统相关联的多个代理的第一代理进行通信。 多个代理能够接收由ACD系统分配的用户呼叫。 用户呼叫包括服务请求。 该方法包括通过通信链路从第一代理接收可听状态命令，并响应于可听状态命令改变第一代理相对于ACD系统的状态。

公开(公告)号：US07630487B2

公开(公告)日：2009-12-08

申请号：US11114431

申请日：2005-04-26

Applicant: Shmuel Shaffer ,  Mohammed I. Darwish ,  Labhesh Patel

Inventor： Shmuel Shaffer ,  Mohammed I. Darwish ,  Labhesh Patel

IPC: H04M3/00

CPC classification number: H04M3/5232 ,  G06Q10/06311

Abstract: A method for distributing calls includes receiving a plurality of calls each for connection with one of a plurality of agents and storing each of the plurality of calls in a queue. The method includes monitoring the time that each of the plurality of calls has spent in the queue and determining that a first agent is available to receive a call. The method also includes determining, for a first call that has spent the most time in the queue, a first amount of time that the first call has spent in the queue and determining whether the first amount of time has exceeded a service level time. The method includes, if the first amount of time has not exceeded the service level time, distributing the first call to the first agent.

Abstract translation: 一种用于分发呼叫的方法包括接收多个呼叫，每个呼叫用于与多个代理中的一个代理连接，并将多个呼叫中的每一个存储在队列中。 该方法包括监视多个呼叫中的每一个在队列中花费的时间并且确定第一代理可用于接收呼叫。 该方法还包括：对于在队列中花费最多时间的第一呼叫，确定第一呼叫在队列中花费的第一时间量并且确定第一时间量是否已经超过服务等级时间。 所述方法包括：如果所述第一时间量未超过所述服务等级时间，则将所述第一呼叫分配给所述第一代理。

公开(公告)号：US07602894B1

公开(公告)日：2009-10-13

申请号：US10443630

申请日：2003-05-21

Applicant: Shmuel Shaffer ,  Labhesh Patel ,  Johnny Hsienchow Lee ,  Shantanu Sarkar

Inventor： Shmuel Shaffer ,  Labhesh Patel ,  Johnny Hsienchow Lee ,  Shantanu Sarkar

IPC: H04M3/42

CPC classification number: H04M3/42042 ,  H04M3/42008 ,  H04M7/006

Abstract: A method for caller association includes receiving from a user a first request for a number that may be called to reach the user and generating a first number that may be called to reach the user. The method includes communicating the first number to the user and receiving from the user a first identifier associated with the first number. The first identifier comprises an identifier of a first party. The method includes receiving a first call for the user at the first number and communicating the first call and the first identifier to the user. The method may include storing the first identifier associated with the first number in a memory and retrieving the first identifier associated with the first number from the memory upon receipt of the first call for the user at the first number.

Abstract translation: 用于呼叫者关联的方法包括从用户接收对可被呼叫到达用户的号码的第一请求，并产生可被呼叫到达用户的第一号码。 该方法包括将第一号码传送给用户，并从用户接收与第一号码相关联的第一标识符。 第一标识符包括第一方的标识符。 该方法包括以第一号码接收用户的第一呼叫，并向用户传送第一呼叫和第一标识符。 该方法可以包括将与第一号码相关联的第一标识符存储在存储器中，并且在接收到以第一号码的用户的第一呼叫时，从存储器中检索与第一号码相关联的第一标识符。

公开(公告)号：US20090184843A1

公开(公告)日：2009-07-23

申请号：US12017943

申请日：2008-01-22

Applicant: Shmuel Shaffer ,  Ramanathan T. Jagadeesan ,  Bich Tu Nguyen ,  Gregory D. Pelton ,  Labhesh Patel

Inventor： Shmuel Shaffer ,  Ramanathan T. Jagadeesan ,  Bich Tu Nguyen ,  Gregory D. Pelton ,  Labhesh Patel

IPC: G08G1/01 ,  G08B5/36

CPC classification number: G08G1/096716 ,  G06Q30/0246 ,  G08G1/096741 ,  G08G1/096783

Abstract: A method includes determining a first flow characteristic of a flow, the flow comprising at least one targeted user. The method also includes generating for display a first message based on the first flow characteristic of the flow.

Abstract translation: 一种方法包括确定流的第一流特性，所述流包括至少一个目标用户。 该方法还包括基于流的第一流特性生成用于显示第一消息。

公开(公告)号：US20090158382A1

公开(公告)日：2009-06-18

申请号：US11958131

申请日：2007-12-17

Applicant: Shmuel Shaffer ,  Ramanathan T. Jagadeesan ,  Bich Tu Nguyen ,  Gregory D. Pelton ,  Labhesh Patel

Inventor： Shmuel Shaffer ,  Ramanathan T. Jagadeesan ,  Bich Tu Nguyen ,  Gregory D. Pelton ,  Labhesh Patel

IPC: H04N7/173

CPC classification number: H04H60/80 ,  H04H20/57 ,  H04H60/06 ,  H04N21/44204 ,  H04N21/4756 ,  H04N21/4788 ,  H04N21/4825 ,  H04N21/6131 ,  H04N21/6181

Abstract: In one embodiment, a system comprises a first mobile media player and a second mobile media player. The first mobile media player stores first media files, and the second mobile media player stores second media files. The first mobile media player and second mobile media player communicate with one another in a peer-to-peer network to generate a playlist and to play media files from the playlist.

Abstract translation: 在一个实施例中，系统包括第一移动媒体播放器和第二移动媒体播放器。 第一移动媒体播放器存储第一媒体文件，第二移动媒体播放器存储第二媒体文件。 第一移动媒体播放器和第二移动媒体播放器在对等网络中彼此通信以生成播放列表并从播放列表播放媒体文件。

公开(公告)号：US20090005097A1

公开(公告)日：2009-01-01

申请号：US11768738

申请日：2007-06-26

Applicant: Shmuel Shaffer ,  Labhesh Patel

Inventor： Shmuel Shaffer ,  Labhesh Patel

IPC: H04B7/00

CPC classification number: H04W24/06 ,  G01C21/20 ,  G01C21/3461 ,  H04W24/08 ,  H04W64/006

Abstract: A method for automatically identifying wireless signal quality of a region includes receiving signal quality information associated with wireless signals received by each of a plurality of mobile endpoints and receiving location information identifying locations of each of the plurality of mobile endpoints. The method also includes, based on the received signal quality information and the received location information, identifying a first region of an area, the first region having a first signal quality.

Abstract translation: 用于自动识别区域的无线信号质量的方法包括接收与多个移动端点中的每一个接收的无线信号相关联的信号质量信息，以及接收识别多个移动端点中的每一个的位置的位置信息。 所述方法还包括基于所接收的信号质量信息和所接收的位置信息，识别区域的第一区域，所述第一区域具有第一信号质量。

公开(公告)号：US07457287B1

公开(公告)日：2008-11-25

申请号：US10039157

申请日：2001-12-31

Applicant: Shmuel Shaffer ,  Arijit Mukherji ,  Labhesh Patel ,  John F. Wakerly

Inventor： Shmuel Shaffer ,  Arijit Mukherji ,  Labhesh Patel ,  John F. Wakerly

IPC: H04L12/56

CPC classification number: H04L47/822 ,  H04L47/2416 ,  H04L47/245 ,  H04L47/2458 ,  H04L47/70 ,  H04L47/745 ,  H04L47/765 ,  H04L47/801 ,  H04L47/805 ,  H04L47/821

Abstract: A method and system for providing destination-based call priority includes receiving a request to establish a connection to a dialed number. A priority for the connection is determined based on the dialed number. The connection is established based on the priority.

Abstract translation: 一种用于提供基于目的地呼叫优先级的方法和系统包括：接收建立与拨号号码的连接的请求。 连接的优先级根据拨打的号码确定。 连接基于优先级建立。

公开(公告)号：US07287692B1

公开(公告)日：2007-10-30

申请号：US10902614

申请日：2004-07-28

Applicant: Labhesh Patel ,  Shmuel Shaffer ,  Cullen Jennings ,  Shantanu Sarkar

Inventor： Labhesh Patel ,  Shmuel Shaffer ,  Cullen Jennings ,  Shantanu Sarkar

IPC: G06K5/00

CPC classification number: G06Q20/403 ,  G06Q20/10 ,  G06Q20/12 ,  G06Q20/382

Abstract: A system and method for protecting confidential user information employed in an electronic transaction. The system and method provide for associating an expiration time/time period, use or other use-limiting authorization indicator with a credit card or other user information to be transferred to a user information recipient, in conjunction with a product/service payment or other business transaction with a hosted contact center. Embodiments of the invention further provide for forming a limited-use indicator, such as a use-limiting token, by associating a transaction agent indicator and a use-limiting indicator with the user information, and for verifying a limited use indicator received from a contact center agent and determining according to such indicator, in addition to any ordinary verification that might also be conducted, whether the use limitation has been met and whether the transaction should be authorized in accordance with the use limitation.

Abstract translation: 一种用于保护在电子交易中使用的机密用户信息的系统和方法。 该系统和方法提供将到期时间/时间段，使用或其他使用限制授权指示符与信用卡或其他用户信息相关联以将其传送到用户信息接收者，结合产品/服务支付或其他业务 与托管联络中心进行交易。 本发明的实施例还提供了通过将交易代理指示符和使用限制指示符与用户信息相关联来形成有限使用指示符，例如使用限制令牌，并且用于验证从联系人接收到的有限使用指示符 中心代理人和根据此类指标确定，除了可能进行的任何普通验证外，是否符合使用限制以及是否按照使用限制授权交易。

公开(公告)号：US07274291B2

公开(公告)日：2007-09-25

申请号：US11097056

申请日：2005-04-01

Applicant: Shmuel Shaffer ,  Gebran Chahrouri ,  Shantanu Sarkar ,  Labhesh Patel ,  Joseph Khouri

Inventor： Shmuel Shaffer ,  Gebran Chahrouri ,  Shantanu Sarkar ,  Labhesh Patel ,  Joseph Khouri

IPC: G08B1/08

CPC classification number: G06K17/0022 ,  G06K2017/0051 ,  G06Q10/08 ,  G06Q10/087 ,  G06Q50/30

Abstract: Disclosed is an active or dynamic RFID tag that actively provides current status information regarding a particular item, as well as mechanisms for recognizing dynamic RFID information read from such RFID tag. Static identifying information regarding the particular item is provided either by the same active/dynamic RFID tag or by a different passive RFID tag. While the RFID tag may passively or actively provide general identification, the RFID actively provides status information that corresponds to changes in the corresponding item's status. In a first implementation, active RFID tags are positioned next to one or more components within a system so that each active RFID tag is powered and transmitting its RFID information when its corresponding component is operational. In contrast, each active RFID tag is positioned so that it is not powered and not transmitting its RFID information when its component is failing. Accordingly, an RFID reader can then know when a system has a failing component when a one of the component's corresponding active RFID tag is not transmitting its RFID information. In this first implementation, the active RFID either transmits or fails to transmit based on its component's status state. In a second implementation, a dynamic RFID is associated with a specific component, set of components, or system, and the dynamic RFID tag dynamically provides an RFID reader with RFID information that changes with its associated item's changing status state. The status state may correspond to any suitable parameter of the item or product that can change over time. Thus, the dynamic RFID provides different transmission frequencies based on different status states of its component or system.

Abstract translation: 公开了主动或动态RFID标签，其主动地提供关于特定项目的当前状态信息，以及用于识别从这种RFID标签读取的动态RFID信息的机制。 关于特定项目的静态识别信息由相同的主动/动态RFID标签或不同的无源RFID标签提供。 当RFID标签可以被动地或主动地提供一般标识时，RFID主动地提供对应于相应项目状态的变化的状态信息。 在第一实现中，有源RFID标签位于系统内的一个或多个部件的旁边，使得每个有源RFID标签被供电并在其相应的部件可操作时传送其RFID信息。 相比之下，每个有源RFID标签被定位成当其组件出现故障时它不被供电并且不发送其RFID信息。 因此，当组件的相应的有源RFID标签中的一个没有发送其RFID信息时，RFID读取器可以知道何时系统具有故障组件。 在该第一实现中，有源RFID基于其组件的状态来传输或不发送。 在第二实施例中，动态RFID与特定组件，组件或系统集合相关联，并且动态RFID标签动态地向RFID读取器提供随其相关联项目的改变状态状态而改变的RFID信息。 状态可以对应于可随时间变化的物品或产品的任何合适的参数。 因此，动态RFID基于其组件或系统的不同状态提供不同的传输频率。

公开(公告)号：US20070160054A1

公开(公告)日：2007-07-12

申请号：US11330727

申请日：2006-01-11

Applicant: Shmuel Shaffer ,  Labhesh Patel ,  Denise Caballero-McCann ,  Joseph Khouri

Inventor： Shmuel Shaffer ,  Labhesh Patel ,  Denise Caballero-McCann ,  Joseph Khouri

IPC: H04L12/56 ,  H04J3/14

CPC classification number: H04M3/5175 ,  H04M3/523 ,  H04M3/5231

Abstract: A method for receiving feedback at a call center includes receiving a call from a caller for connection with one of a plurality of agents and distributing the call to a first agent of the plurality of agents. The method includes initiating a first communication session with the caller and the first agent to handle the call. The method also includes initiating a second communication session with the caller. The second communication session comprises a feedback session parallel to the first communication session. The method also includes receiving from the caller feedback relating to the first communication session between the caller and the first agent.

Abstract translation: 一种用于在呼叫中心接收反馈的方法包括从呼叫者接收呼叫以与多个代理中的一个进行连接，并将该呼叫分发给多个代理的第一代理。 该方法包括发起与呼叫者和第一代理进行第一通信会话以处理呼叫。 该方法还包括发起与呼叫者的第二通信会话。 第二通信会话包括与第一通信会话并行的反馈会话。 该方法还包括从呼叫者接收与呼叫者和第一代理之间的第一通信会话相关的反馈。