公开(公告)号：US5940495A

公开(公告)日：1999-08-17

申请号：US840125

申请日：1997-04-03

Applicant: Oleg Bondarenko ,  Igor Neyman ,  Andrei Petrov ,  Pavel Karpenko ,  Valeriy Issayev

Inventor： Oleg Bondarenko ,  Igor Neyman ,  Andrei Petrov ,  Pavel Karpenko ,  Valeriy Issayev

IPC: H04L29/06 ,  H04M3/42 ,  H04M3/51 ,  H04M3/523 ,  H04M7/00 ,  H04Q3/00 ,  H04Q3/64 ,  H04Q3/72 ,  H04M3/00

CPC classification number: H04M3/51 ,  H04L65/1069 ,  H04L65/4007 ,  H04M3/5183 ,  H04Q3/0029 ,  H04Q3/64 ,  H04L29/06027 ,  H04M2201/38 ,  H04M2203/6018 ,  H04M3/42323 ,  H04M3/5158 ,  H04M3/5191 ,  H04M3/523 ,  H04M7/0027 ,  H04M7/0033 ,  H04Q2213/13072 ,  H04Q2213/13091 ,  H04Q2213/13092 ,  H04Q2213/13093 ,  H04Q2213/13106 ,  H04Q2213/13107 ,  H04Q2213/13141 ,  H04Q2213/13175 ,  H04Q2213/1322 ,  H04Q2213/13345 ,  H04Q2213/13378 ,  H04Q2213/13389 ,  H04Q2213/13399 ,  H04Q2213/13546 ,  H04Q3/72

Abstract: An agent station for a call-in center has a telephone for an agent's use connected by a communication link with a computer workstation adapted for monitoring transaction and status for the telephone and calls received on the telephone. In a preferred embodiment the computer workstation is connected on a local area network (LAN) to a processor running and instance of a telephony server (T-Server) application, and the computer workstation reports telephone transaction and status data to the T-Server, which uses the data to effect call routing at a remote telephony switch. In some embodiments the computer workstations are personal computers (PCs) and the communication link between telephones and PCs is a PC-compatible serial data link.

Abstract translation: 用于呼入中心的代理站具有通过与适用于监视电话的交易和状态以及在电话上接收的呼叫的计算机工作站的通信链路连接的代理使用的电话。 在优选实施例中，计算机工作站在局域网（LAN）上连接到运行的处理器和电话服务器（T-Server）应用的实例，并且计算机工作站向T服务器报告电话交易和状态数据， 其使用数据来实现远程电话交换机处的呼叫路由。 在一些实施例中，计算机工作站是个人计算机（PC），并且电话和PC之间的通信链路是PC兼容的串行数据链路。

公开(公告)号：US20130230160A1

公开(公告)日：2013-09-05

申请号：US13861367

申请日：2013-04-11

Applicant: Igor Neyman ,  Myhailo Barskyy ,  Alec Miloslavsky ,  Oleg Bondarenko ,  Valeriy Issayev ,  Andrei Petrov ,  Pavel Karpenko

Inventor： Igor Neyman ,  Myhailo Barskyy ,  Alec Miloslavsky ,  Oleg Bondarenko ,  Valeriy Issayev ,  Andrei Petrov ,  Pavel Karpenko

IPC: H04M1/57

CPC classification number: H04M1/575 ,  H04M3/42 ,  H04M3/436 ,  H04M7/0033 ,  H04M2201/42

Abstract: A call center having agent stations comprising telephones connected to computer stations by a Telephone Application Programming Interface (TAPI)-compliant bridge has data pertaining to callers stored in a database on a local area network (LAN) to which the computer stations are also connected. Origination data for incoming calls, both conventional calls to the telephones and computer-simulated calls to the computer platforms, is used as a key to extract data pertaining to calls from the database for display on video display units (VDUs) of the computer workstations where the calls are terminated. In some cases, data is only extracted and displayed for calls from previously listed origination points.

Abstract translation: 具有由电话应用编程接口（TAPI）兼容电桥连接到计算机站的电话的代理站的呼叫中心具有与存储在计算机站也连接到的局域网（LAN）上的数据库中的呼叫者有关的数据。 用于来话呼叫的起始数据（对电话的传统呼叫）和对计算机平台的计算机模拟呼叫被用作提取与来自数据库的呼叫有关的数据的关键，以便在计算机工作站的视频显示单元（VDU）上显示， 呼叫被终止。 在某些情况下，仅提取和显示来自先前列出的发起点的呼叫数据。

公开(公告)号：US07903807B2

公开(公告)日：2011-03-08

申请号：US10843802

申请日：2004-05-11

Applicant: Igor Neyman ,  Myhailo Barskyy ,  Alec Miloslavsky ,  Oleg Bondarenko ,  Valeriy Issayev ,  Andrei Petrov ,  Pavel Karpenko

Inventor： Igor Neyman ,  Myhailo Barskyy ,  Alec Miloslavsky ,  Oleg Bondarenko ,  Valeriy Issayev ,  Andrei Petrov ,  Pavel Karpenko

IPC: H04M3/00

CPC classification number: H04M3/51 ,  H04M1/006 ,  H04M1/2473 ,  H04M1/57 ,  H04M1/663 ,  H04M3/02 ,  H04M3/42059 ,  H04M3/42102 ,  H04M3/42323 ,  H04M3/42331 ,  H04M3/436 ,  H04M3/465 ,  H04M3/5183 ,  H04M3/5191 ,  H04M2201/42 ,  H04M2203/2044 ,  H04Q3/0029 ,  H04Q2213/13072 ,  H04Q2213/13093 ,  H04Q2213/13175 ,  H04Q2213/13204 ,  H04Q2213/1322 ,  H04Q2213/1328 ,  H04Q2213/13345 ,  H04Q2213/13349 ,  H04Q2213/13389

Abstract: A call center having agent stations comprising telephones connected to computer stations by a Telephone Application Programming Interface (TAPI)-compliant bridge has data pertaining to callers stored in a database on a local area network (LAN) to which the computer stations are also connected. Origination data for incoming calls, both conventional calls to the telephones and computer-simulated calls to the computer platforms, is used as a key to extract data pertaining to calls from the database for display on video display units (VDUs) of the computer workstations where the calls are terminated. In some cases, data is only extracted and displayed for calls from previously listed origination points.

Abstract translation: 具有由电话应用编程接口（TAPI）兼容电桥连接到计算机站的电话的代理站的呼叫中心具有与存储在计算机站也连接到的局域网（LAN）上的数据库中的呼叫者有关的数据。 用于来话呼叫的起始数据（对电话的传统呼叫）和对计算机平台的计算机模拟呼叫被用作提取与来自数据库的呼叫有关的数据的关键，以便在计算机工作站的视频显示单元（VDU）上显示， 呼叫被终止。 在某些情况下，仅提取和显示来自先前列出的发起点的呼叫数据。

公开(公告)号：US20060133594A1

公开(公告)日：2006-06-22

申请号：US11317946

申请日：2005-12-22

Applicant: Igor Neyman ,  Michail Barskiy ,  Alec Miloslavsky ,  Oleg Bondarenke ,  Valeriy Issayev ,  Andrei Petrov ,  Paul Karpenko ,  Alex Smelik ,  Alexander Volguin ,  Yuri Ostapchuk ,  Boris Livshits ,  Hamid Dadgar

Inventor： Igor Neyman ,  Michail Barskiy ,  Alec Miloslavsky ,  Oleg Bondarenke ,  Valeriy Issayev ,  Andrei Petrov ,  Paul Karpenko ,  Alex Smelik ,  Alexander Volguin ,  Yuri Ostapchuk ,  Boris Livshits ,  Hamid Dadgar

IPC: H04M1/64 ,  H04M7/00

CPC classification number: H04M7/006 ,  H04M1/2473 ,  H04M3/323 ,  H04M3/42042 ,  H04M3/42059 ,  H04M3/42102 ,  H04M3/42127 ,  H04M3/42153 ,  H04M3/42161 ,  H04M3/42221 ,  H04M3/5183 ,  H04M3/5191 ,  H04M3/523 ,  H04M3/5235 ,  H04M7/00 ,  H04M2201/40 ,  H04M2201/42 ,  H04M2203/408 ,  H04M2242/22

Abstract: A client-server telephone call router system as part of a customer premises system has a client-server router adapted to execute on a telephony switch, such as a public branch exchange (PBX) or other telephony switch, or on a processor connected by CTI link to a telephony switch. The telephony switch or processor executing the router is connected to a local area network (LAN) that also interconnects computer workstations proximate to telephones connected to the telephony switch. Client user interface applications run on the computer workstations, allowing clients to edit routing rules for the router, which has a list of routing rules keyed to users and workstations of the customer premises system. The editing rules are kept by the router in portions dedicated to individual users. With this system a user can edit at a workstation on the LAN his\her own routing rules, and transmit the edits to the client-server router where the rules will be followed to route calls for that user and protocol.

Abstract translation: 作为客户驻地系统的一部分的客户端 - 服务器电话路由器系统具有适于在诸如公共分支交换机（PBX）或其他电话交换机的电话交换机上执行的客户端 - 服务器路由器，或者在由CTI连接的处理器 链接到电话交换机。 执行路由器的电话交换机或处理器连接到局域网（LAN），该局域网还互连靠近连接到电话交换机的电话的计算机工作站。 客户端用户界面应用程序在计算机工作站上运行，允许客户端编辑路由器的路由规则，该路由规则具有与客户驻地系统的用户和工作站相关联的路由规则列表。 编辑规则由专用于各个用户的部分由路由器保存。 使用此系统，用户可以在LAN上的工作站上编辑他自己的路由规则，并将编辑传输到客户端 - 服务器路由器，其中将遵循规则来路由该用户和协议的呼叫。

公开(公告)号：US06735298B2

公开(公告)日：2004-05-11

申请号：US10234691

申请日：2002-09-03

Applicant: Igor Neyman ,  Michail Barskiy ,  Alec Miloslavsky ,  Oleg Bondarenko ,  Valeriy Issayev ,  Andrei Petrov ,  Paul Karpenko

Inventor： Igor Neyman ,  Michail Barskiy ,  Alec Miloslavsky ,  Oleg Bondarenko ,  Valeriy Issayev ,  Andrei Petrov ,  Paul Karpenko

IPC: H04M164

CPC classification number: H04M3/51 ,  H04M1/006 ,  H04M1/2473 ,  H04M1/57 ,  H04M1/663 ,  H04M3/02 ,  H04M3/42059 ,  H04M3/42102 ,  H04M3/42323 ,  H04M3/42331 ,  H04M3/436 ,  H04M3/465 ,  H04M3/5183 ,  H04M3/5191 ,  H04M2201/42 ,  H04M2203/2044 ,  H04Q3/0029 ,  H04Q2213/13072 ,  H04Q2213/13093 ,  H04Q2213/13175 ,  H04Q2213/13204 ,  H04Q2213/1322 ,  H04Q2213/1328 ,  H04Q2213/13345 ,  H04Q2213/13349 ,  H04Q2213/13389

Abstract: A call center having agent stations comprising telephones connected to computer stations by a Telephone Application Programming Interface (TAPI)-compliant bridge has data pertaining to callers stored in a database on a local area network (LAN) to which the computer stations are also connected. Origination data for incoming calls, both conventional calls to the telephones and computer-simulated calls to the computer platforms, is used as a key to extract data pertaining to calls from the database for display on video display units (VDUs) of the computer workstations where the calls are terminated. In some cases, data is only extracted and displayed for calls from previously listed origination points.

Abstract translation: 具有由电话应用编程接口（TAPI）兼容电桥连接到计算机站的电话的代理站的呼叫中心具有与存储在计算机站也连接到的局域网（LAN）上的数据库中的呼叫者有关的数据。 用于来话呼叫的起始数据（对电话的传统呼叫）和对计算机平台的计算机模拟呼叫被用作提取与来自数据库的呼叫有关的数据的关键，以便在计算机工作站的视频显示单元（VDU）上显示， 呼叫被终止。 在某些情况下，仅提取和显示来自先前列出的发起点的呼叫数据。