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    METHOD FOR IDENTIFYING THE MAXIMAL PACKING DENSITY OF SHIFTING-TILES AUTOMATED WAREHOUSES
    15.
    发明申请
    METHOD FOR IDENTIFYING THE MAXIMAL PACKING DENSITY OF SHIFTING-TILES AUTOMATED WAREHOUSES 有权
    识别自动化仓库最大包装密度的方法

    公开(公告)号：US20130197869A1

    公开(公告)日：2013-08-01

    申请号：US13363693

    申请日：2012-02-01

    申请人： Christian Fritz ,  Minh Binh Do ,  Serdar Uckun

    发明人： Christian Fritz ,  Minh Binh Do ,  Serdar Uckun

    IPC分类号： G06F17/50

    CPC分类号： G06Q10/04 ,  G06Q10/087

    摘要： A warehouse management system including a layout module which determines a layout of the automated warehouse, the layout including at least one occupied cell and at least one blank cell and an analysis module which analyzes the layout of the automated warehouse to determine a minimum number of blank cells required to retrieve an object from all of the occupied cells in the warehouse.

    摘要翻译： 一种仓库管理系统，包括确定自动化仓库布局的布局模块，包括至少一个占用单元和至少一个空白单元的布局，以及分析模块，该分析模块分析自动仓库的布局以确定最小数量的空白 从仓库中的所有占用单元检索对象所需的单元。

    System and method for complex schedule generation
    16.
    发明授权
    System and method for complex schedule generation 有权
    复杂时间表生成的系统和方法

    公开(公告)号：US07904325B2

    公开(公告)日：2011-03-08

    申请号：US12612487

    申请日：2009-11-04

    申请人： David Andre ,  Illah Nourbakhsh ,  Serdar Uckun

    发明人： David Andre ,  Illah Nourbakhsh ,  Serdar Uckun

    IPC分类号： G06Q10/00

    CPC分类号： H04M3/5233 ,  G06Q10/06311 ,  G06Q10/063112 ,  G06Q10/063116 ,  G06Q10/06312 ,  G06Q10/06375 ,  G06Q10/1097

    摘要： A system and method for generating a schedule for multiple employees in a complex environment. In one embodiment, the method includes generating a schedule for multiple employees with varying skill sets for a time period, wherein the plurality of employees have varying overlapping skill sets that enable them to perform various tasks, and wherein employees are shared across tasks within the time period. In one embodiment, the method includes receiving a plurality of user inputs to a scheduling program, including a number of employee designations that each refer to a unique employee, and a number of skill sets that each correspond to one of the employee designations. The method further includes receiving a user input that changes the number of employee designations by indicating at least one changed employee, and estimating an effect of the at least one changed employee on effective staffing levels for each of the various tasks. The method further includes generating estimated effective staffing levels for each of the various tasks.

    摘要翻译： 一种用于在复杂环境中为多名员工生成计划的系统和方法。 在一个实施例中，该方法包括为一段时间内具有变化的技能组的多个雇员生成时间表，其中多个雇员具有变化的重叠技能组，使得他们能够执行各种任务，并且其中员工在该时间内跨任务共享 期。 在一个实施例中，该方法包括：向调度程序接收多个用户输入，其包括每个指向唯一雇员的多个员工指定，以及每个对应于员工指定之一的多个技能组。 该方法还包括接收通过指示至少一个变更的雇员来改变雇员指定数量的用户输入，以及估计至少一个改变的雇员对于各种任务中的每一个的有效人员配置水平的影响。 该方法还包括为每个各种任务产生估计的有效人员配置水平。

    System and method for complex schedule generation
    17.
    发明授权
    System and method for complex schedule generation 有权

    公开(公告)号：US07634422B1

    公开(公告)日：2009-12-15

    申请号：US11736124

    申请日：2007-04-17

    申请人： David Andre ,  Illah Nourbakhsh ,  Serdar Uckun

    发明人： David Andre ,  Illah Nourbakhsh ,  Serdar Uckun

    IPC分类号： G06Q10/00

    CPC分类号： H04M3/5233 ,  G06Q10/06311 ,  G06Q10/063112 ,  G06Q10/063116 ,  G06Q10/06312 ,  G06Q10/06375 ,  G06Q10/1097

    摘要： A system and method for generating a schedule for multiple employees in a complex environment. In one embodiment, the method includes generating a schedule for multiple employees with varying skill sets for a time period, wherein the plurality of employees have varying overlapping skill sets that enable them to perform various tasks, and wherein employees are shared across tasks within the time period. In one embodiment, the method includes receiving a plurality of user inputs to a scheduling program, including a number of employee designations that each refer to a unique employee, and a number of skill sets that each correspond to one of the employee designations. The method further includes receiving a user input that changes the number of employee designations by indicating at least one changed employee, and estimating an effect of the at least one changed employee on effective staffing levels for each of the various tasks. The method further includes generating estimated effective staffing levels for each of the various tasks.

    System and method for complex schedule generation
    18.
    发明授权
    System and method for complex schedule generation 有权
    复杂时间表生成的系统和方法

    公开(公告)号：US07254546B1

    公开(公告)日：2007-08-07

    申请号：US11479924

    申请日：2006-06-30

    申请人： David Andre ,  Illah Nourbakhsh ,  Serdar Uckun

    发明人： David Andre ,  Illah Nourbakhsh ,  Serdar Uckun

    IPC分类号： G06Q10/00

    CPC分类号： H04M3/5233 ,  G06Q10/06311 ,  G06Q10/063112 ,  G06Q10/063116 ,  G06Q10/06312 ,  G06Q10/06375 ,  G06Q10/1097

    摘要： A system and method for generating a schedule for multiple employees in a complex environment. In one embodiment, the method includes generating a schedule for multiple employees with varying skill sets for a time period, wherein the plurality of employees have varying overlapping skill sets that enable them to perform various tasks, and wherein employees are shared across tasks within the time period. In one embodiment, the method includes receiving a plurality of user inputs to a scheduling program, including a number of employee designations that each refer to a unique employee, and a number of skill sets that each correspond to one of the employee designations. The method further includes receiving a user input that changes the number of employee designations by indicating at least one changed employee, and estimating an effect of the at least one changed employee on effective staffing levels for each of the various tasks. The method further includes generating estimated effective staffing levels for each of the various tasks.

    摘要翻译： 一种用于在复杂环境中为多名员工生成计划的系统和方法。 在一个实施例中，该方法包括为一段时间内具有变化的技能组的多个雇员生成时间表，其中多个雇员具有变化的重叠技能组，使得他们能够执行各种任务，并且其中员工在该时间内跨任务共享 期。 在一个实施例中，该方法包括：向调度程序接收多个用户输入，其包括每个指向唯一雇员的多个员工指定，以及每个对应于员工指定之一的多个技能组。 该方法还包括接收通过指示至少一个变更的雇员来改变雇员指定数量的用户输入，以及估计至少一个改变的雇员对于各种任务中的每一个的有效人员配置水平的影响。 该方法还包括为每个各种任务产生估计的有效人员配置水平。

    Method and system for concurrent error identification in resource scheduling
    19.
    发明授权
    Method and system for concurrent error identification in resource scheduling 有权
    资源调度中并发错误识别的方法和系统

    公开(公告)号：US06959405B2

    公开(公告)日：2005-10-25

    申请号：US09837251

    申请日：2001-04-18

    申请人： Cheryl Hite ,  Tyler Morse ,  Ofer Matan ,  Tiffany Boehmer ,  Illah Nourbakhsh ,  Serdar Uckun ,  Jason Fama ,  Edward Reusser ,  Gregory Fichtenholtz ,  Simon Shvarts

    发明人： Cheryl Hite ,  Tyler Morse ,  Ofer Matan ,  Tiffany Boehmer ,  Illah Nourbakhsh ,  Serdar Uckun ,  Jason Fama ,  Edward Reusser ,  Gregory Fichtenholtz ,  Simon Shvarts

    IPC分类号： G06Q10/06 ,  G06F11/00

    CPC分类号： G06Q10/06 ,  G06Q10/0631 ,  G06Q10/06312

    摘要： A method and system for handling real-time indications of resource scheduling conflicts. In one embodiment, the method includes a computer system including a user interface, display, processor, and some form of memory. Contained within the memory is a resource scheduling process that analyzes resource data, scheduling criteria, and work parameters to create a working schedule. In conjunction with the creation of a working schedule, the scheduling process detects resource conflicts that can inhibit the schedule's functionality. Once detected an identification process conveys the error to the user concurrently with the schedule process to provide the user with a real-time indication of resource conflicts. The indication is presented in an unobtrusive manner so as to not interfere or impede the scheduling process. In addition, should the specific resource causing the conflict be identifiable, the indication process conveys that information in a similar real-time methodology.

    摘要翻译： 一种处理资源调度冲突实时指示的方法和系统。 在一个实施例中，该方法包括包括用户界面，显示器，处理器和某种形式的存储器的计算机系统。 内存中包含资源调度过程，分析资源数据，调度标准和工作参数以创建工作进度。 结合创建工作时间表，调度过程将检测到可能会阻碍计划的功能的资源冲突。 一旦检测到识别过程，则与调度过程同时向用户传送错误，以向用户提供资源冲突的实时指示。 该指示以不显眼的方式呈现，以便不干扰或阻碍调度过程。 另外，如果导致冲突的具体资源是可识别的，则指示过程将以类似的实时方法传达信息。

    System and method for automatically detecting problematic calls
    20.
    发明授权
    System and method for automatically detecting problematic calls 有权
    自动检测有问题的电话的系统和方法

    公开(公告)号：US06600821B1

    公开(公告)日：2003-07-29

    申请号：US09426615

    申请日：1999-10-26

    申请人： Michael Chan ,  Patrick Donohue ,  Serdar Uckun

    发明人： Michael Chan ,  Patrick Donohue ,  Serdar Uckun

    IPC分类号： H04M164

    CPC分类号： H04M3/51 ,  H04M3/42221 ,  H04M3/5175 ,  H04M2201/40

    摘要： A system and method for detecting problematic call interactions between callers and call center agents of a communications system. By monitoring call associated information, speech, and voice characteristics of the call interaction, the system and method determine whether calls are being handled properly. If a call is determined to be problematic, a call center supervisor is automatically notified of the problematic call. Further, the problematic call interaction is recorded and can later be retrieved.

    摘要翻译： 一种用于检测通信系统的呼叫者和呼叫中心代理之间的有问题的呼叫交互的系统和方法。 通过监视呼叫交互的呼叫关联信息，语音和语音特征，系统和方法确定呼叫是否被正确处理。 如果确定呼叫有问题，呼叫中心主管会自动通知有问题的呼叫。 此外，有问题的呼叫交互被记录并且可以稍后被检索。