公开(公告)号：US08488761B2

公开(公告)日：2013-07-16

申请号：US10720870

申请日：2003-11-24

申请人： Craig L. Reding ,  John R. Reformato ,  Mahesh Rajagopalan ,  Shadman Zafar ,  John Wurster

发明人： Craig L. Reding ,  John R. Reformato ,  Mahesh Rajagopalan ,  Shadman Zafar ,  John Wurster

IPC分类号： H04M1/66 ,  H04M3/42 ,  H04M1/56 ,  H04M15/06

CPC分类号： H04M3/2218 ,  H04M3/36 ,  H04M3/382 ,  H04M3/387 ,  H04M3/42204 ,  H04M3/42221 ,  H04M3/42229 ,  H04M3/436 ,  H04M3/48 ,  H04M3/4931 ,  H04M3/4933 ,  H04M3/4936 ,  H04M3/537 ,  H04M3/56 ,  H04M15/09 ,  H04M15/41 ,  H04M2201/40 ,  H04M2203/551 ,  H04M2207/12 ,  H04M2215/0164 ,  H04M2215/66 ,  H04Q3/0029 ,  H04Q2213/13034 ,  H04Q2213/13093 ,  H04Q2213/1322 ,  H04Q2213/13224 ,  H04Q2213/13282

摘要： A call log associated with outgoing calls originating from calling devices may be established and maintained. Filter parameters may be set to specify which outgoing calls to log. Outgoing call information associated with calls originating from a user's calling devices may be obtained and transmitted to a service center. A server in the service center may determine whether or not to log the outgoing call information based on the filter settings. The outgoing call information may be stored in the call log, which may reside in a database in the service center. The user may access the call log from a user terminal and/or the calling devices. The call log may be used to add contacts to a contact list and facilitate data analyses.

摘要翻译： 可以建立和维护与从呼叫设备发出的呼出呼叫相关联的呼叫日志。 可以设置过滤器参数来指定要登录的呼出。 可以获得与来自用户的呼叫装置的呼叫相关联的呼出信息，并发送到服务中心。 服务中心中的服务器可以基于过滤器设置确定是否记录呼出呼叫信息。 呼出呼叫信息可以存储在呼叫记录中，呼叫记录可以驻留在服务中心的数据库中。 用户可以从用户终端和/或呼叫设备访问呼叫记录。 通话记录可用于将联系人添加到联系人列表中，并促进数据分析。

公开(公告)号：US08401846B1

公开(公告)日：2013-03-19

申请号：US13401932

申请日：2012-02-22

申请人： Craig L. Reding ,  Suzi Levas

发明人： Craig L. Reding ,  Suzi Levas

IPC分类号： G10L21/06

CPC分类号： G10L15/30

摘要： Systems, methods and apparatus for generating, distributing, and using speech recognition models. A shared speech processing facility is used to support speech recognition for a wide variety of devices with limited capabilities including business computer systems, personal data assistants, etc., which are coupled to the speech processing facility via a communications channel, e.g., the Internet. Devices with audio capture capability record and transmit to the speech processing facility, via the Internet, digitized speech and receive speech processing services, e.g., speech recognition model generation and/or speech recognition services, in response. The Internet is used to return speech recognition models and/or information identifying recognized words or phrases. The speech processing facility can be used to provide speech recognition capabilities to devices without such capabilities and/or to augment a device's speech processing capability. Voice dialing, telephone control and/or other services are provided by the speech processing facility in response to speech recognition results.

公开(公告)号：US20110176666A1

公开(公告)日：2011-07-21

申请号：US13074457

申请日：2011-03-29

申请人： Craig L. Reding ,  Mahesh Rajagopalan ,  Alin D'Silva ,  Ziauddin Majid ,  Satya Raju ,  John R. Reformato ,  Shadman Zafar

发明人： Craig L. Reding ,  Mahesh Rajagopalan ,  Alin D'Silva ,  Ziauddin Majid ,  Satya Raju ,  John R. Reformato ,  Shadman Zafar

IPC分类号： H04M11/00

CPC分类号： H04M3/42161 ,  H04M3/54 ,  H04M2203/2072

摘要： Methods and Systems are provided for managing one or more communications lines associated with a user of a communications network. A service center may receive from a user line management information regarding one or more of the user's communications lines. This line management information may include a request from the user to handle all calls to the communications line in a particular manner (e.g., forward all calls to a different number). This line management information may also include information regarding scheduling the handling of calls to the communications line (e.g., scheduling call forwarding) or a request to handle calls differently based on information identifying the origination of the call (e.g., caller-ID). The service center may then forward instructions to the communications network such that the components (e.g., SSP or SCP) of the communications network implement the user's modifications. Additionally, the service center may be provided with information, in real-time, regarding a call to the communications line that may include, for example, the caller-ID for the incoming call. The service center may then determine how the call should be handled and forward instructions to the communications network to handle the call according to the user's requests.

摘要翻译： 提供了用于管理与通信网络的用户相关联的一个或多个通信线路的方法和系统。 服务中心可以从用户线接收关于用户通信线路中的一个或多个的管理信息。 该线路管理信息可以包括来自用户的以特定方式处理对通信线路的所有呼叫的请求（例如，将所有呼叫转发到不同号码）。 该线路管理信息还可以包括关于基于识别呼叫发起的信息（例如，呼叫者ID）来调度对通信线路的呼叫的处理（例如，调度呼叫转移）或不同地处理呼叫的请求的信息。 服务中心然后可以将指令转发到通信网络，使得通信网络的组件（例如，SSP或SCP）实现用户的修改。 此外，服务中心可以实时地提供关于可能包括例如呼入呼叫的呼叫者ID的通信线路的呼叫的信息。 然后，服务中心可以根据用户的请求确定如何处理呼叫并且转发指令到通信网络来处理呼叫。

公开(公告)号：US08503650B2

公开(公告)日：2013-08-06

申请号：US10720661

申请日：2003-11-24

申请人： Craig L. Reding ,  John R. Reformato ,  Mahesh Rajagopalan ,  Brian F. Roberts ,  Chris L. Helbling ,  Manvinder S. Chopra ,  Ken J. Hum ,  Apurva Pathak

发明人： Craig L. Reding ,  John R. Reformato ,  Mahesh Rajagopalan ,  Brian F. Roberts ,  Chris L. Helbling ,  Manvinder S. Chopra ,  Ken J. Hum ,  Apurva Pathak

IPC分类号： H04M3/42

CPC分类号： H04M3/46 ,  H04M2203/5063

摘要： Methods and systems for automatically providing conference calls are disclosed. In one aspect of the invention, methods and systems detect a conference call event that was previously configured by a subscriber user and identify participant users associated with the conference call event. Once identified, each participant user is contacted and a response is received from each of the users. Based on the received responses, a conference call is established between the participant users and the subscriber user. In one aspect of the invention, at least one of the detecting and identifying steps are performed without user intervention.

摘要翻译： 公开了自动提供电话会议的方法和系统。 在本发明的一个方面，方法和系统检测先前由用户用户配置并识别与会议呼叫事件相关联的与会者的会议呼叫事件。 一旦被识别，每个参与者用户被联系并且从每个用户接收到响应。 基于收到的响应，在参与者用户和用户用户之间建立电话会议。 在本发明的一个方面中，在没有用户干预的情况下执行检测和识别步骤中的至少一个。

公开(公告)号：US08488766B2

公开(公告)日：2013-07-16

申请号：US10720944

申请日：2003-11-24

申请人： Craig L. Reding ,  Mahesh Rajagopalan ,  Christopher Helbling

发明人： Craig L. Reding ,  Mahesh Rajagopalan ,  Christopher Helbling

IPC分类号： H04M3/42 ,  H04M1/00 ,  G06F15/167

CPC分类号： H04M3/54 ,  H04M3/42059 ,  H04M3/42102 ,  H04M3/42348 ,  H04M2207/12

摘要： Methods and systems are provided for managing a communications line associated with two or more users. These methods and systems include receiving first user line management information regarding handling of calls to the communications line from one or more contacts in a first address book, the first address book associated with the first user. Further, these methods and systems include receiving second user line management information regarding handling of calls to the communications line from one or more contacts in a second address book, the second address book associated with the second user. Additionally, the methods and systems are capable of receiving from the communications network information regarding a call received on the communications line associated with the two or more users, determining handling of the call based on the received first user and second user line management information, and forwarding to the communications network instructions regarding the handling of the call, such that the communications network handles the call in accordance with the determined handling.

摘要翻译： 提供了用于管理与两个或更多个用户相关联的通信线路的方法和系统。 这些方法和系统包括从第一地址簿中的一个或多个联系人接收关于处理来自通信线路的呼叫的第一用户线管理信息，第一地址簿与第一用户相关联。 此外，这些方法和系统包括从第二地址簿中的一个或多个联系人接收关于处理对通信线路的呼叫的第二用户线路管理信息，与第二用户相关联的第二地址簿。 另外，方法和系统能够从通信网络接收关于在与两个或更多个用户相关联的通信线路上接收的呼叫的信息，基于接收到的第一用户和第二用户线路管理信息确定呼叫的处理，以及 转发到通信网络关于呼叫处理的指令，使得通信网络根据所确定的处理来处理呼叫。

公开(公告)号：US07836147B2

公开(公告)日：2010-11-16

申请号：US11465004

申请日：2006-08-16

申请人： Craig L. Reding ,  Ashutosh K. Sureka ,  Sandeep Chakravarty ,  Paula A. Dromlewiez ,  Christopher J. Helbling ,  Shuchi R. Patel ,  John R. Reformato

发明人： Craig L. Reding ,  Ashutosh K. Sureka ,  Sandeep Chakravarty ,  Paula A. Dromlewiez ,  Christopher J. Helbling ,  Shuchi R. Patel ,  John R. Reformato

IPC分类号： G06F15/16

CPC分类号： H04L51/28 ,  G06Q10/107 ,  H04L51/30 ,  H04L67/02 ,  H04M3/4931 ,  H04M3/54 ,  H04M2203/2044

摘要： An exemplary method and apparatus for facilitating contact sharing between users of a communication network are described. The method may include maintaining contact information in first and second address books associated with first and second users, respectively, and forwarding, from the first user to the second user, a request to copy contact information from the first address book to the second address book. The method may further include receiving a confirmation from the second user in response to the request, and copying the contact information from the first address book to the second address book in response to the confirmation.

摘要翻译： 描述了用于促进通信网络的用户之间的联系共享的示例性方法和装置。 该方法可以包括分别在与第一和第二用户相关联的第一和第二地址簿中维护联系人信息，以及从第一用户向第二用户转发将联系人信息从第一地址簿复制到第二地址簿的请求 。 该方法还可以包括响应于该请求从第二用户接收确认，以及响应于确认将联系人信息从第一地址簿复制到第二地址簿。

公开(公告)号：US07433459B2

公开(公告)日：2008-10-07

申请号：US11141166

申请日：2005-05-31

申请人： Craig L. Reding ,  Suzi Levas

发明人： Craig L. Reding ,  Suzi Levas

IPC分类号： H04M3/523 ,  G06F15/16 ,  H04L12/28 ,  H04L12/66

CPC分类号： H04M7/003 ,  H04M7/006

摘要： Methods and apparatus for providing manned, e.g., live customer support to customers, e.g., people using the Internet to purchase goods and/or services are described. A person viewing a Web Site, e.g., a customer, is presented with a button which provides the opportunity to talk to a customer service representative. Upon activating the button, e.g., by clicking on it, the customer's computer or other Internet browser device sends a signal, e.g., a call request message, over the Internet indicating that the customer wants to talk with a service representative. The call request message includes the customer's telephone number and/or IP address. In response to the call request message, calling equipment is used to establish a customer service call between the customer and a customer service representative. The equipment can be owned by the telephone company thereby avoiding the need for E-business companies to make investments in telephone equipment. In addition, a customer service representative can be located either at the E-business site or remotely, e.g., at the customer service representative's private home or other site, with the representative being called by the conference equipment as required to service a customer. Voice over IP conference equipment may be used instead or in conjunction with telephone conference equipment where one or both of the customer and service representative have voice over IP capability.

摘要翻译： 描述了用于向客户（例如，使用因特网购买商品和/或服务的人们）提供载人的例如客户支持的方法和装置。 观看网站（例如，客户）的人被呈现有提供与客户服务代表交谈的机会的按钮。 在激活按钮时，例如通过点击它，客户的计算机或其他因特网浏览器设备通过互联网发送信号，例如呼叫请求消息，指示客户想要与服务代表通话。 呼叫请求消息包括客户的电话号码和/或IP地址。 响应于呼叫请求消息，呼叫设备用于在客户和客户服务代表之间建立客户服务呼叫。 设备可以由电话公司拥有，从而避免电子商务公司对电话设备进行投资。 此外，客户服务代表可以位于电子商务站点或远程地，例如在客户服务代表的私人住宅或其他站点，代表根据需要被会议设备调用以服务客户。 可以使用IP语音会议设备或与电话会议设备一起使用，其中客户和服务代表中的一个或两个具有IP语音能力。

公开(公告)号：US20080205627A1

公开(公告)日：2008-08-28

申请号：US12115540

申请日：2008-05-05

申请人： Craig L. Reding ,  Suzi Levas

发明人： Craig L. Reding ,  Suzi Levas

IPC分类号： H04M7/00 ,  H04M3/42 ,  H04M3/00

CPC分类号： H04M7/003 ,  H04M7/006

摘要： Methods and apparatus for providing manned, e.g., live customer support to customers, e.g., people using the Internet to purchase goods and/or services are described. A person viewing a Web Site, e.g., a customer, is presented with a button which provides the opportunity to talk to a customer service representative. Upon activating the button, e.g., by clicking on it, the customer's computer or other Internet browser device sends a signal, e.g., a call request message, over the Internet indicating that the customer wants to talk with a service representative. The call request message includes the customer's telephone number and/or IP address. In response to the call request message, calling equipment is used to establish a customer service call between the customer and a customer service representative. The equipment can be owned by the telephone company thereby avoiding the need for E-business companies to make investments in telephone equipment. In addition, a customer service representative can be located either at the E-business site or remotely, e.g., at the customer service representative's private home or other site, with the representative being called by the conference equipment as required to service a customer. Voice over IP conference equipment may be used instead or in conjunction with telephone conference equipment where one or both of the customer and service representative have voice over IP capability.

摘要翻译： 描述了用于向客户（例如，使用因特网购买商品和/或服务的人们）提供载人的例如客户支持的方法和装置。 观看网站（例如，客户）的人被呈现有提供与客户服务代表交谈的机会的按钮。 在激活按钮时，例如通过点击它，客户的计算机或其他因特网浏览器设备通过互联网发送信号，例如呼叫请求消息，指示客户想要与服务代表通话。 呼叫请求消息包括客户的电话号码和/或IP地址。 响应于呼叫请求消息，呼叫设备用于在客户和客户服务代表之间建立客户服务呼叫。 设备可以由电话公司拥有，从而避免电子商务公司对电话设备进行投资。 此外，客户服务代表可以位于电子商务站点或远程地，例如在客户服务代表的私人住宅或其他站点，代表根据需要被会议设备调用以服务客户。 可以使用IP语音会议设备或与电话会议设备一起使用，其中客户和服务代表中的一个或两个具有IP语音能力。

公开(公告)号：US07254220B1

公开(公告)日：2007-08-07

申请号：US09828679

申请日：2001-04-06

申请人： Craig L. Reding ,  John R. Reformato ,  Jayant M. Naik

发明人： Craig L. Reding ,  John R. Reformato ,  Jayant M. Naik

IPC分类号： H04M1/64

CPC分类号： H04M3/537 ,  H04M3/533 ,  H04M2203/253 ,  H04M2203/4536

摘要： SMDI messages are used by the SMDI message server to generate either E-mail notifications of received messages which are forwarded to a user of the VMS or to supply VMS message status information to a voice message retrieval and forwarding system using IP messaging instead of SMDI FSK or PSK signaling. SMDI messages between a stored program controlled switching system, e.g., C.O. switch, and a voice message system are monitored by the SMDI message server of the present invention, e.g., by inserting a Tee into the SMDI link between the C.O. switch and VMS. The SMDI message server uses the directory number information and/or a message line identifier included in a received SMDI message to identify a subscriber or voice message retrieval and forwarding system which should be notified of the received SMDI message information.

摘要翻译： SMDI消息服务器使用SMDI消息来生成被转发给VMS的用户的所接收消息的电子邮件通知，或者使用IP消息而不是SMDI FSK向语音消息检索和转发系统提供VMS消息状态信息 或PSK信令。 存储的程序控制的交换系统（例如C.O.）之间的SMDI消息。 交换机，并且语音消息系统由本发明的SMDI消息服务器监视，例如通过将Tee插入到C.O.之间的SMDI链路中。 开关和VMS。 SMDI消息服务器使用包含在所接收的SMDI消息中的目录号码信息和/或消息行标识符来标识应该被通知接收的SMDI消息信息的用户或语音消息检索和转发系统。

公开(公告)号：US08503639B2

公开(公告)日：2013-08-06

申请号：US10720952

申请日：2003-11-24

申请人： Craig L. Reding ,  John R. Reformato ,  Mahesh Rajagopalan

发明人： Craig L. Reding ,  John R. Reformato ,  Mahesh Rajagopalan

IPC分类号： H04M1/00

CPC分类号： H04M3/436 ,  H04L51/14 ,  H04L51/24 ,  H04M3/53 ,  H04M3/54 ,  H04M2203/2072 ,  H04M2203/4509

摘要： Methods and systems for providing a user's preferred device with a notification of an incoming communication for one of a plurality of a user's devices. Notification of an incoming communication is provided to the user's preferred device via a communications service. The communications service receives, from a data or voice network, information representing an incoming communication intended for one of a plurality of a user's devices. The service then provides a notification of the incoming communication to the user's preferred device.

摘要翻译： 用于向用户的首选设备提供用于多个用户设备中的一个的进入通信的通知的方法和系统。 通过通信服务向用户的首选设备提供进入通信的通知。 通信服务从数据或语音网络接收表示用于多个用户设备中的一个的进入通信的信息。 然后，服务向用户的首选设备提供传入通信的通知。