公开(公告)号：US07490039B1

公开(公告)日：2009-02-10

申请号：US10020102

申请日：2001-12-13

Applicant: Shmuel Shaffer ,  Labhesh Patel ,  Shantanu Sarkar

Inventor： Shmuel Shaffer ,  Labhesh Patel ,  Shantanu Sarkar

IPC: G10L13/00 ,  G10L21/00

CPC classification number: G10L13/08 ,  G10L15/26

Abstract: A method for audibly spelling a word in an audio file includes playing an audio file to a user, receiving a command to spell a word in the audio file from the user, identifying a textual word in a text file corresponding to the word, and audibly spelling the textual word. A text-to-speech system includes a memory and a text-to-speech module. The text-to-speech module generates an audio file from a text file, and stores in the memory locations for words in the audio file corresponding to locations of words in the text file.

Abstract translation: 用于在音频文件中可听地拼写单词的方法包括向用户播放音频文件，从用户接收到在音频文件中拼写单词的命令，识别与该单词对应的文本文件中的文本单词，并且可听见地 拼写文字。 文本到语音系统包括存储器和文本到语音模块。 文本到语音模块从文本文件生成音频文件，并且存储在与文本文件中的单词的位置相对应的音频文件中的单词的存储器位置。

公开(公告)号：US20080159179A1

公开(公告)日：2008-07-03

申请号：US11649528

申请日：2007-01-03

Applicant: Shmuel Shaffer ,  Labhesh Patel ,  Mukul Jain ,  Sanjeev Kumar

Inventor： Shmuel Shaffer ,  Labhesh Patel ,  Mukul Jain ,  Sanjeev Kumar

IPC: H04L12/18

CPC classification number: H04L65/1093 ,  H04L12/1818 ,  H04L12/1877 ,  H04L65/403 ,  H04M3/567 ,  H04N7/15

Abstract: In one embodiment, a conference bridge receives a call initiated by a first caller endpoint. The conference bridge identifies a conference to which the call requests entry and determines whether the conference bridge has available resources to process the call. The conference bridge enables the call to join the conference via a second conference bridge associated with a second caller endpoint participating in the conference according to whether the conference bridge has available resources to process the call.

Abstract translation: 在一个实施例中，会议桥接收由第一呼叫者端点发起的呼叫。 会议桥标识呼叫请求条目的会议，并确定会议桥是否有可用的资源来处理呼叫。 会议桥使得能够根据会议桥是否具有可用资源来处理呼叫，通过与参与会议的第二呼叫者端点相关联的第二会议桥来呼叫加入会议。

公开(公告)号：US20070223662A1

公开(公告)日：2007-09-27

申请号：US11277295

申请日：2006-03-23

Applicant: Mukul Jain ,  Shmuel Shaffer ,  Alan Gatzke ,  Labhesh Patel

Inventor： Mukul Jain ,  Shmuel Shaffer ,  Alan Gatzke ,  Labhesh Patel

IPC: H04M11/00

CPC classification number: H04M3/436 ,  H04M3/533 ,  H04M2201/40 ,  H04M2203/2005 ,  H04M2203/4563

Abstract: A method and apparatus is described to process an incoming telephone call. The method may comprise, at a recipient telephone system, receiving the incoming call including speech and identifying when a Do-Not-Disturb option is set. The Do-Not-Disturb option may identify that a user has requested not to receive telephone calls. Content analysis may be performed to identify content of the speech and a reference database may be interrogated based on the content to identify an associated rule. Thereafter, the Do-Not-Disturb option may be selectively overridden based on the associated rule. The content analysis may comprise performing speech recognition on the speech to obtain a reference word/phrase and interrogating the reference database with the word/phrase to identify the associated rule. A method of configuring a Do-Not-Disturb option in a telephone system is also described that allows a user to define reference words and associated rules.

Abstract translation: 描述了处理来电电话的方法和装置。 所述方法可以包括在接收者电话系统处接收包括语音的呼入呼叫，并且识别何时设置不打扰选项。 免打扰选项可以标识用户已经请求不接收电话。 可以执行内容分析以识别语音的内容，并且可以基于内容询问参考数据库以识别相关联的规则。 此后，可以基于相关联的规则来选择性地覆盖Do-Not-Disturb选项。 内容分析可以包括在语音上执行语音识别以获得参考词/短语，并用单词/短语询问参考数据库以识别相关联的规则。 还描述了在电话系统中配置免打扰选项的方法，其允许用户定义参考词和相关联的规则。

公开(公告)号：US20070133438A1

公开(公告)日：2007-06-14

申请号：US11305522

申请日：2005-12-14

Applicant: Shmuel Shaffer ,  Labhesh Patel ,  Steven Christenson

Inventor： Shmuel Shaffer ,  Labhesh Patel ,  Steven Christenson

IPC: H04L12/16

CPC classification number: H04L12/1813 ,  H04L12/1877

Abstract: A method for reserving resources in a conferencing system includes receiving a conference reservation request for a first conference comprising at least one invitee. The method also includes reserving for the at least one invitee a conference resource to allow the at least one invitee to participate in the first conference using the conference resource. The conference resource is usable by the at least one invitee to participate in one or more additional conferences occurring simultaneously with the first conference.

Abstract translation: 一种用于在会议系统中预留资源的方法包括接收包括至少一个被邀请者的第一会议的会议预约请求。 所述方法还包括为所述至少一个受邀者预留会议资源以允许所述至少一个受邀者使用所述会议资源参与所述第一会议。 会议资源可由至少一个受邀者参与与第一次会议同时发生的一个或多个附加会议。

公开(公告)号：US20070081639A1

公开(公告)日：2007-04-12

申请号：US11236903

申请日：2005-09-28

Applicant: Labhesh Patel ,  Sanjeev Kumar ,  Shmuel Shaffer ,  Mukul Jain

Inventor： Labhesh Patel ,  Sanjeev Kumar ,  Shmuel Shaffer ,  Mukul Jain

IPC: H04M11/00

CPC classification number: H04M1/7255 ,  G10L13/00 ,  H04M1/2474 ,  H04M1/2535 ,  H04M1/72552 ,  H04M1/72588 ,  H04M3/533 ,  H04M2201/39

Abstract: A method and voice communicator to provide a voice communication is described. The method may include identifying text to be communicated and automatically processing the text to generate an audio equivalent of the text. For example, the text may be scraped from a web page. The method may include identifying an intended recipient of the audio equivalent and thereafter communicating the audio equivalent as a telephone communication (e.g., a voice mail message in a voice mailbox). Thus, identifying the intended recipient may include requesting a telephone number of a sender (caller) of the voice communication. In an embodiment, the method comprises monitoring selection by a user of a contact list available on the voice communicator wherein the contact list includes a plurality of recipient names and their associated telephone numbers. The audio equivalent is communicated to the recipient device over, for example, PSTN or VoIP network.

Abstract translation: 描述了提供语音通信的方法和语音通信器。 该方法可以包括识别要传达的文本并且自动处理文本以生成文本的音频等同物。 例如，文本可能会从网页上刮下来。 该方法可以包括识别音频等同物的预期接收者，然后将电话等效信号作为电话通信（例如，语音信箱中的语音邮件消息）传送。 因此，识别预期的接收者可以包括请求语音通信的发送者（呼叫者）的电话号码。 在一个实施例中，该方法包括监视用户对语音通信器上可用的联系人列表的选择，其中联系人列表包括多个接收者姓名及其相关联的电话号码。 音频等效物通过例如PSTN或VoIP网络传送到接收者设备。

公开(公告)号：US20070081636A1

公开(公告)日：2007-04-12

申请号：US11237081

申请日：2005-09-28

Applicant: Shmuel Shaffer ,  Alan Gatzke ,  Labhesh Patel ,  Mukul Jain

Inventor： Shmuel Shaffer ,  Alan Gatzke ,  Labhesh Patel ,  Mukul Jain

IPC: H04M1/64

CPC classification number: H04L51/04 ,  G06Q10/107 ,  H04M1/72552 ,  H04M3/4211 ,  H04M3/53333 ,  H04M3/537 ,  H04M2201/18 ,  H04M2203/301 ,  H04M2203/4536 ,  H04M2250/74

Abstract: A method and apparatus to process an incoming message is described. The method may comprise, at a recipient system, receiving an incoming message from a message communicator and automatically analyzing message content to identify a keyword included in the message content. Thereafter, a predefined action associated with the keyword may be identified and the action may be performed. In an example embodiment, the predefined action may be a priority with the message, alerting an intended recipient of the message, routing the message to the intended recipient, paging the intended recipient, emailing the message to the intended recipient, sending an SMS message to the intended recipient, or the like. In an example embodiment, a user/owner of a mailbox may search a message database to identify incoming messages which includes the search term in the message content.

Abstract translation: 描述了处理传入消息的方法和装置。 该方法可以包括在接收者系统处从消息通信器接收输入消息，并且自动分析消息内容以识别包括在消息内容中的关键字。 此后，可以识别与关键字相关联的预定动作，并且可以执行动作。 在示例实施例中，预定义动作可以是消息的优先级，提示消息的预期接收者，将消息路由到预期接收者，寻呼预期接收者，将消息发送到预期接收者，向SMS发送SMS消息 预期接收者等。 在示例实施例中，邮箱的用户/所有者可以搜索消息数据库以识别在消息内容中包括搜索项的传入消息。

公开(公告)号：US20070025544A1

公开(公告)日：2007-02-01

申请号：US11173605

申请日：2005-07-01

Applicant: Shmuel Shaffer ,  Joseph Khouri ,  Gebran Chahrouri ,  Labhesh Patel

Inventor： Shmuel Shaffer ,  Joseph Khouri ,  Gebran Chahrouri ,  Labhesh Patel

IPC: H04M3/00

CPC classification number: H04M3/5175 ,  H04M3/5232

Abstract: A method for automatic call distribution includes receiving an incoming call for distribution through an automatic call distributor and identifying an agent to handle the incoming call. The method includes transitioning the agent to a transition state to reserve the agent for handling the incoming call. The transition state prevents the agent from participating in a lower priority call.

Abstract translation: 一种用于自动呼叫分配的方法包括通过自动呼叫分配器接收呼叫分配并识别代理来处理来话呼叫。 该方法包括将代理转换到转换状态以保留用于处理来话呼叫的代理。 转换状态阻止代理参与较低优先级的呼叫。

公开(公告)号：US20060245567A1

公开(公告)日：2006-11-02

申请号：US11117247

申请日：2005-04-27

Applicant: Shmuel Shaffer ,  Labhesh Patel

Inventor： Shmuel Shaffer ,  Labhesh Patel

IPC: H04M3/42

CPC classification number: H04M3/48 ,  H04M3/42093 ,  H04M3/42365 ,  H04M7/006 ,  H04M2201/38

Abstract: A method for facilitating a data session in a communications environment is provided that includes receiving, at a first endpoint, a call that was initiated by a second endpoint. The first endpoint is already engaged in a previous call. The method further includes invoking a reverse eCamp-On™ feature in response to receiving the call from the second endpoint such that the first endpoint initiates a new call to the second endpoint once the previous call is completed.

Abstract translation: 提供了一种用于促进在通信环境中的数据会话的方法，其包括在第一端点处接收由第二端点发起的呼叫。 第一个端点已经进行了以前的呼叫。 该方法还包括响应于接收到来自第二端点的呼叫来调用反向eCamp-On TM特征，使得第一端点一旦前一次呼叫完成就启动对第二端点的新呼叫。

公开(公告)号：US20060208889A1

公开(公告)日：2006-09-21

申请号：US11078927

申请日：2005-03-10

Applicant: Shmuel Shaffer ,  Labhesh Patel ,  Gebran Chahrouri ,  Shantanu Sarkar ,  Bruce Moon ,  Joseph Khouri

Inventor： Shmuel Shaffer ,  Labhesh Patel ,  Gebran Chahrouri ,  Shantanu Sarkar ,  Bruce Moon ,  Joseph Khouri

IPC: G08B13/14 ,  G06F17/00

CPC classification number: G06Q30/02

Abstract: Disclosed are methods and apparatus for methods and apparatus for automatically contacting a service center for one or more particular products, as well as contacting other types of entities with respect to any type of item. In a first embodiment, each item includes a radio frequency identification (RFID) of the particular products that is used to automatically contact a service center or the like. In a second embodiment, the RFID of the particular product is automatically sent to the service center or the like. In the first embodiment, the RFID of each product contains contact information, such as a 1-800 telephone number, a URL address, or email address, for a particular service center or the like. In one implementation, an RFID reader is coupled with a communication device, such as a telephone or computer device, and the user uses the RFID reader to scan an RFID of a particular item (e.g., a malfunctioning product). The relevant service center or the like is then contacted based on the RFID scan. For example, the user is connected to an agent at the relevant service center via a telephone or computer network. In the second embodiment, when a service center (or the like) needs RFID tag data for a particular item, a user may select a “send” option (e.g., on the communication device or reader) to have such RFID tag data automatically transmitted to the service center or the like.

Abstract translation: 公开了用于为一个或多个特定产品自动联系服务中心的方法和装置的方法和装置，以及关于任何类型的物品接触其他类型的实体。 在第一实施例中，每个项目包括用于自动联系服务中心等的特定产品的射频识别（RFID）。 在第二实施例中，特定产品的RFID被自动发送到服务中心等。 在第一实施例中，每个产品的RFID包含针对特定服务中心等的联系人信息，例如1-800电话号码，URL地址或电子邮件地址。 在一个实现中，RFID读取器与诸如电话或计算机设备的通信设备耦合，并且用户使用RFID读取器扫描特定物品（例如，故障产品）的RFID。 然后基于RFID扫描来接触相关服务中心等。 例如，用户通过电话或计算机网络连接到相关服务中心的代理。 在第二实施例中，当服务中心（等）需要用于特定项目的RFID标签数据时，用户可以选择“发送”选项（例如，在通信设备或读取器上）来使得RFID标签数据自动发送 到服务中心等。

公开(公告)号：US20060146735A1

公开(公告)日：2006-07-06

申请号：US11030832

申请日：2005-01-06

Applicant: Shmuel Shaffer ,  Cullen Jennings ,  Labhesh Patel

Inventor： Shmuel Shaffer ,  Cullen Jennings ,  Labhesh Patel

IPC: H04Q11/00

CPC classification number: H04Q11/04 ,  H04Q2213/13093 ,  H04Q2213/13096 ,  H04Q2213/13098 ,  H04Q2213/1324 ,  H04Q2213/13292 ,  H04Q2213/13389

Abstract: A method for providing a conference service using speaker selection includes hosting a conference between a plurality of endpoints and receiving from the plurality of endpoints a plurality of media streams. The plurality of media streams each include a power indicator. The method includes normalizing the power indicators to determine a normalized power indicator for each of the plurality of media streams and selecting, based on the normalized power indicators of the plurality of media streams, a first number of the plurality of media streams for processing into a conference stream. The method also includes processing the selected first number of the plurality of media streams into the conference stream and communicating the conference stream to at least some of the plurality of endpoints.

Abstract translation: 使用说话者选择来提供会议服务的方法包括在多个端点之间主办会议，并从多个端点接收多个媒体流。 多个媒体流各自包括电源指示符。 该方法包括对功率指示器进行归一化以确定多个媒体流中的每一个的归一化功率指示符，并且基于多个媒体流的归一化功率指示符，选择用于处理为多个媒体流的多个媒体流的第一数量 会议流。 该方法还包括将所选择的多个媒体流的所选择的第一个数量处理成会议流，并将会议流传送到多个端点中的至少一些。