公开(公告)号：US20140241340A1

公开(公告)日：2014-08-28

申请号：US13780899

申请日：2013-02-28

Applicant: AVAYA INC.

Inventor： Doree Duncan SELIGMANN ,  Linda SCHUMACHER

IPC: H04M9/00

CPC classification number: H04M9/003

Abstract: Disclosed herein are systems, methods, and non-transitory computer-readable storage media for software turret phone functionalities. A system can display, via a graphical user interface, graphical elements grouped according to a common attribute. Each of the graphical elements can represent an open communication line connecting a first device associated with a first user with a second respective device associated with a second respective user. The system can receive a selection of a graphical element of the graphical elements from the first user, the selection indicating a selected user associated with a respective device. Based on the selection, the system can manipulate a corresponding open communication line connecting the first device associated with the first user with the respective device associated with the selected user.

Abstract translation: 本文公开了用于软件转塔手机功能的系统，方法和非暂时的计算机可读存储介质。 系统可以通过图形用户界面显示根据公共属性分组的图形元素。 每个图形元素可以表示将与第一用户相关联的第一设备与与第二相应用户相关联的第二相应设备连接的开放通信线路。 系统可以接收来自第一用户的图形元素的图形元素的选择，该选择指示与相应设备相关联的所选择的用户。 基于该选择，系统可以操纵将与第一用户相关联的第一设备与与所选择的用户相关联的相应设备连接的对应的开放式通信线路。

公开(公告)号：US20140237371A1

公开(公告)日：2014-08-21

申请号：US13771678

申请日：2013-02-20

Applicant: AVAYA INC.

Inventor： Reinhard P. Klemm ,  Doree Duncan Seligmann ,  John Yoakum

IPC: G06F3/01

CPC classification number: G06Q10/109

Abstract: A presentation pacing system includes a monitor module for monitoring a time spent by a speaker on one or more slides while presenting a presentation, the presentation having a plurality of slides. The presentation pacing system further includes a compare module for comparing the monitored time with a pre-recorded time associated with the slides. The presentation pacing system further includes a notification module for notifying the speaker for changing pace of the presentation based at least on the comparison. The presentation pacing system further includes a query module for scheduling and presenting queries of audience to the speaker of the presentation during a slide transition.

Abstract translation: 演示起搏系统包括一个监视器模块，用于在呈现演示的同时监视扬声器在一个或多个幻灯片上花费的时间，该演示具有多个幻灯片。 呈现起搏系统还包括比较模块，用于将监视的时间与与幻灯片相关联的预先记录的时间进行比较。 呈现起搏系统还包括通知模块，用于通知至少基于该比较的演讲者改变节奏的通知。 演示起搏系统还包括一个查询模块，用于在幻灯片切换期间调度和呈现观众对演示者的演讲者的查询。

公开(公告)号：US20140226810A1

公开(公告)日：2014-08-14

申请号：US13764504

申请日：2013-02-11

Applicant: AVAYA INC.

Inventor： Robert C. Steiner ,  Gene Uba

IPC: H04M3/523

CPC classification number: H04M3/5233 ,  H04M3/5238 ,  H04M2203/402 ,  H04M2203/404

Abstract: A contact center is described along with various methods and mechanisms for administering the same. The contact center proposed herein provides the ability to, among other things, mark a work item as interruptible. The work item may receive an interruptible marking when the work item is assigned to an adequately-matched agent rather than a well-matched. Processing of the work item by the adequately-matched agent may be interrupted if the well-matched agent becomes available prior to the work item being completed by the adequately-matched agent.

Abstract translation: 描述联络中心以及用于施用它的各种方法和机制。 此处提出的联络中心提供了将工作项标记为可中断的能力。 当工作项目分配给适当匹配的代理而不是匹配良好时，工作项可能会收到中断标记。 如果在匹配良好的代理人完成工作项目之前，如果匹配良好的代理人可用，则可以中断由适当匹配的代理进行的工作项目的处理。

公开(公告)号：US20140223436A1

公开(公告)日：2014-08-07

申请号：US13758704

申请日：2013-02-04

Applicant: AVAYA INC.

Inventor： Robert C. Steiner

IPC: G06F9/46

CPC classification number: G06F9/4843

Abstract: A contact center is described along with various methods and mechanisms for administering the same. Work assignment methods are disclosed that place tasks in bins by time intervals and are processed within a delta queue ring buffer. The delta queue ring buffer can assign the tasks by seconds and order tasks by interval for efficient handling, and then loop around to use the same bins. By using fixed intervals and a moving queue pointer, the scheduling delta queue solution allows for fast selection of the queue to insert and fast processing of the queues on timeout. The scheduling delta queue solution allows for the processing of at least, but not limited to one million tasks with only memory as a constraint.

Abstract translation: 描述联络中心以及用于施用它的各种方法和机制。 公开了工作分配方法，其中按时间间隔将任务置于仓中，并在增量队列环形缓冲区内处理。 增量队列环缓冲区可以按秒分配任务，并按时间间隔排序任务以进行有效的处理，然后循环使用相同的bin。 通过使用固定间隔和移动队列指针，调度增量队列解决方案允许快速选择队列以在超时时插入队列和快速处理队列。 调度增量队列解决方案允许至少处理至少但不限于一百万个任务，只有存储器作为约束。

公开(公告)号：US20140189533A1

公开(公告)日：2014-07-03

申请号：US13731032

申请日：2012-12-30

Applicant: AVAYA INC.

Inventor： Michael Krack ,  Jai Pugalia ,  Jeffrey Wong ,  Wayne Wong ,  Lee Shero

IPC: G06F3/048

CPC classification number: G06F3/0481

Abstract: A dynamic notification system for managing notifications on a user device is provided. The dynamic notification system includes a monitor module for monitoring user's interactions with previous notifications on the user device. The dynamic notification system further includes an order module for dynamically determining an order of display for notifications based on the user's interactions with the previous notifications. The dynamic notification system further includes a display module for displaying the notifications based on the determined order. The dynamic notification system also includes a customization module that allows a user to customize the order of display for notifications based upon a source or application associated with a notification.

Abstract translation: 提供用于管理用户设备上的通知的动态通知系统。 动态通知系统包括用于监视用户与用户设备上的先前通知的交互的监视器模块。 动态通知系统还包括一个订单模块，用于基于用户与先前通知的交互来动态地确定通知的显示顺序。 动态通知系统还包括用于基于确定的顺序显示通知的显示模块。 动态通知系统还包括定制模块，其允许用户基于与通知相关联的源或应用来定制用于通知的显示顺序。

公开(公告)号：US08760429B2

公开(公告)日：2014-06-24

申请号：US13935290

申请日：2013-07-03

Applicant: Avaya Inc.

Inventor： Paul Roller Michaelis ,  David S. Mohler ,  Richard L. Robinson ,  Douglas Max Grover

IPC: G06F3/041

CPC classification number: G06F3/041 ,  G06F3/03547 ,  G06F3/042 ,  G06F3/0488 ,  G06F2203/0338

Abstract: An optical scanner scans a first portion of a print of a body part such as a finger in a first area of an optical surface. The optical scanner detects a motion of the body part to a second area of the optical surface. This can be done in various ways. One way is for the optical scanner to detect a sliding motion of the body part to determine if most of the first portion of the print is in the second area. Another way is for the optical scanner to determine a rolling motion of the print based on a continuity of the print from the first area to the second area. A similar system and method is disclosed which detects a rolling motion of a body part by using a sleeve with multiple properties.

Abstract translation: 光学扫描仪在光学表面的第一区域中扫描诸如手指的身体部位的印刷品的第一部分。 光学扫描器检测身体部分到光学表面的第二区域的运动。 这可以通过各种方式完成。 一种方式是光学扫描器检测身体部分的滑动运动，以确定打印的第一部分的大部分是否在第二区域。 另一种方式是光学扫描器基于从第一区域到第二区域的打印的连续性来确定打印件的滚动运动。 公开了一种类似的系统和方法，其通过使用具有多个特性的套筒来检测身体部分的滚动运动。

公开(公告)号：US20140122880A1

公开(公告)日：2014-05-01

申请号：US14147816

申请日：2014-01-06

Applicant: Avaya Inc.

Inventor： Venkatesh Krishnaswamy ,  Eunsoo Shim ,  John H. YOAKUM

IPC: H04L29/06

CPC classification number: H04L63/0428 ,  H04L63/08 ,  H04L63/102 ,  H04L63/126

Abstract: Disclosed herein are systems, methods, and non-transitory computer-readable storage media for facilitating communications based on a trusted relationships. A system configured to practice the method first receives a communication request from a second communication device for a specific resource, wherein the communication request is based, at least in part, on trust information generated by a previously established trusted relationship. The system confirms, via an access to a trust database and using the trust information, (1) an identity of a sender of the communication request and (2) access permissions for a requested resource. Then, if the identity and the access permissions are confirmed, the system establishes communications between the first communications device and the second communications device in response to the communication request according to the specific resource. The trust information can include a trust user ID and a trust key.

Abstract translation: 本文公开了用于基于可信关系促进通信的系统，方法和非暂时性的计算机可读存储介质。 被配置为实施该方法的系统首先从用于特定资源的第二通信设备接收通信请求，其中，所述通信请求至少部分地基于由先前建立的可信关系生成的信任信息。 系统通过对信任数据库的访问和使用信任信息来确认（1）通信请求的发送方的身份和（2）所请求资源的访问权限。 然后，如果身份和访问许可被确认，则系统根据特定资源响应于通信请求建立第一通信设备和第二通信设备之间的通信。 信任信息可以包括信任用户ID和信任密钥。

公开(公告)号：US20140095633A1

公开(公告)日：2014-04-03

申请号：US13803292

申请日：2013-03-14

Applicant: Avaya Inc.

Inventor： John H. Yoakum

IPC: H04L12/58

CPC classification number: H04L51/24 ,  H04L51/043 ,  H04L51/12

Abstract: Intelligent notification of requests for real-time online interaction, and related methods, systems, and computer-readable media are disclosed. In this regard, in one embodiment, a method for intelligently processing a request for real-time online interaction comprises receiving, by a computing device, a request for real-time online interaction directed to a recipient identifier associated with a recipient device of a recipient and originating from a requestor device of a requestor. The method further comprises determining, by the computing device, an interruption indicator that indicates a recipient activity priority relative to a delivery priority of the request for real-time online interaction. The method additionally comprises delivering a notification of the request for real-time online interaction to the recipient device of the recipient, responsive to the interruption indicator indicating that the delivery priority of the request for real-time online interaction exceeds the recipient activity priority.

Abstract translation: 公开了对实时在线交互的请求的智能通知以及相关方法，系统和计算机可读介质。 在这方面，在一个实施例中，用于智能地处理对实时在线交互的请求的方法包括：由计算设备接收针对与接收者的接收者设备相关联的接收者标识符的实时在线交互的请求 并且来自请求者的请求者设备。 该方法还包括由计算设备确定相对于实时在线交互请求的传递优先级指示接收者活动优先级的中断指示符。 所述方法还包括响应于指示所述实时在线交互请求的传送优先级超过所述接收者活动优先级的所述中断指示符，向所述接收者的所述接收者设备发送所述用于实时在线交互的请求的通知。

公开(公告)号：US20140093060A1

公开(公告)日：2014-04-03

申请号：US13630819

申请日：2012-09-28

Applicant: AVAYA INC.

Inventor： Joel M. Ezell ,  Kurt Haserodt ,  William T. Walker

IPC: H04M7/00

CPC classification number: G06F17/30 ,  H04M3/42314 ,  H04M7/00 ,  H04M7/0075 ,  H04M2203/15

Abstract: Methods, devices, and systems are provided such that enterprise network administrators may create and display a dial plan management arrangement using enterprise canonical format and number normalization and friendly display tables. A solution is provided for creating and managing call routing simply and graphically using enterprise canonical format rather than through a legacy routing scheme using of a series of tables with no graphic depiction and multiple formats. By using a single format with a graphical representation when administering dial planning, implementation and management are significantly simpler and more efficient.

Abstract translation: 提供方法，设备和系统，使得企业网络管理员可以使用企业规范格式和数字规范化和友好的显示表来创建和显示拨号计划管理布置。 提供了一种解决方案，用于简单和图形地使用企业规范格式创建和管理呼叫路由，而不是通过使用一系列没有图形描述和多种格式的表的传统路由方案。 通过在管理拨号规划时使用具有图形表示的单一格式，实施和管理将显着简化和高效。

公开(公告)号：US20140092242A1

公开(公告)日：2014-04-03

申请号：US13630105

申请日：2012-09-28

Applicant: AVAYA INC.

Inventor： Parameshwaran Krishnan ,  Avram Levi

IPC: H04N7/18

CPC classification number: G06K9/00771 ,  H04N7/181

Abstract: System and method to provide contextual services, the method including: capturing a characteristic of a first person inside or within a predetermined distance of a monitored space; accessing a database of identifying characteristics of potential visitors to the monitored space; identifying the first person by use of the database, to produce an identified visitor; and providing to a second person an information related to the identified visitor. The system may include: a database of identifying characteristics of potential visitors to a monitored space; a surveillance device configured to capture a characteristic of a first person inside or within a predetermined distance of the monitored space; a processor configured to identify the first person by use of the database, to produce an identified visitor; and a communication interface configured to provide to a second person an information related to the identified visitor.

Abstract translation: 提供上下文服务的系统和方法，所述方法包括：在监视的空间的预定距离内或在预定距离内捕获第一人的特征; 访问识别受监视空间的潜在访问者的特征的数据库; 通过使用数据库识别第一人，以产生识别的访问者; 并向第二人提供与所识别的访客相关的信息。 该系统可以包括：识别受监视空间的潜在访客的特征的数据库; 监视装置，被配置为捕获第一人员在所监视的空间的内部或预定距离内的特征; 处理器，被配置为通过使用数据库来识别第一人，以产生识别的访问者; 以及通信接口，被配置为向第二人提供与所识别的访问者相关的信息。