公开(公告)号：US08014504B2

公开(公告)日：2011-09-06

申请号：US12480284

申请日：2009-06-08

Applicant: Brian Galvin

Inventor： Brian Galvin

IPC: H04M15/00 ,  H04M7/00

CPC classification number: H04M3/2218 ,  H04L41/046 ,  H04L43/045 ,  H04L43/0811 ,  H04M3/2281 ,  H04M3/36 ,  H04M7/123 ,  H04M2201/12 ,  H04M2201/36 ,  H04M2201/38

Abstract: A system for generating usage statistics for a communications routing system from data generated at routing points and at end points of the system has a processor having access to the communications routing system for analyzing the data and generating the statistics, and a server having access to the processor for rendering the generated statistics into a format for display. The data used to generate the statistics includes routing path information for events routed through the communications routing system and optionally interaction histories recorded at certain routing points and end points in the communications routing system.

Abstract translation: 用于根据在系统的路由点和端点产生的数据来生成通信路由系统的使用统计的系统具有访问通信路由系统以用于分析数据和生成统计信息的处理器，以及具有访问 处理器，用于将生成的统计数据呈现为显示格式。 用于生成统计数据的数据包括通过通信路由系统路由的事件的路由路径信息，以及可选地在通信路由系统的某些路由点和终点处记录的交互历史。

公开(公告)号：US07978959B2

公开(公告)日：2011-07-12

申请号：US10343600

申请日：2001-06-29

Applicant: Magdy Megeid

Inventor： Magdy Megeid

IPC: H04N5/92

CPC classification number: G11B27/005 ,  G11B20/10527 ,  G11B2220/2562 ,  G11B2220/90 ,  H04M1/6505 ,  H04M3/533 ,  H04M2201/36 ,  H04N5/783 ,  H04N5/9261

Abstract: A memory addressing method is suitable for systems performing data compression and/or expansion such as audio and/or video systems having a variable speed data reproduction capability. According to an exemplary embodiment, a method for processing a signal such as an audio or video signal in a signal reproduction device begins by receiving the signal. The received signal is processed in dependence upon a mode of operation of the signal reproduction device representing a speed at which the received signal is to be reproduced by the signal reproduction device. The received signal is speed converted and then stored in a memory of the signal reproduction device when the signal reproduction device is in a first mode of operation. The received signal is stored in the memory of the signal reproduction device without being speed converted when the signal reproduction device is in a second mode of operation. According to an embodiment, the first mode of operation represents that the received signal will be reproduced by the signal reproduction device at a speed greater than an input speed corresponding to the received signal. The second mode of operation represents that the received signal will be reproduced by the signal reproduction device at a speed less than or equal to an input speed corresponding to the received signal.

Abstract translation: 存储器寻址方法适用于执行数据压缩和/或扩展的系统，例如具有可变速度数据再现能力的音频和/或视频系统。 根据示例性实施例，用于处理信号再现设备中诸如音频或视频信号的信号的方法通过接收信号开始。 接收到的信号根据信号再现装置的操作模式进行处理，表示由信号再现装置再现接收信号的速度。 当信号再现装置处于第一操作模式时，接收到的信号被速度转换，然后被存储在信号再现装置的存储器中。 当信号再现装置处于第二操作模式时，接收到的信号被存储在信号再现装置的存储器中而不进行速度转换。 根据实施例，第一操作模式表示接收信号将以大于对应于接收信号的输入速度的速度由信号再现装置再现。 第二操作模式表示接收到的信号将由信号再现装置以小于或等于对应于接收信号的输入速度的速度再现。

公开(公告)号：US20110159863A1

公开(公告)日：2011-06-30

申请号：US12837469

申请日：2010-07-15

Applicant: Lung DAI

Inventor： Lung DAI

IPC: H04M3/00

CPC classification number: H04M3/42 ,  H04M2201/14 ,  H04M2201/36 ,  H04M2201/38 ,  H04M2207/18 ,  H04W24/00 ,  H04W76/10 ,  H04W88/02

Abstract: The disclosure provides a mobile communication device, comprising: a communicating module for establishing wireless link with an external communication device; a memory module for storing a preset information message and a preset time; a processor unit for generating a communication request and transmitting the communication request to the communicating module; a user interface; wherein the processor starts to count time after establishment of the wireless link, and synchronously detecting whether accumulated time is greater than or equal to the preset time, then, the user interface displays an information message. The disclosure further provides a mobile communication method.

Abstract translation: 本公开提供了一种移动通信设备，包括：用于与外部通信设备建立无线链路的通信模块; 用于存储预设信息消息和预设时间的存储器模块; 处理器单元，用于生成通信请求并将通信请求发送到通信模块; 用户界面; 其中处理器开始计算建立无线链路之后的时间，并且同步地检测累积时间是否大于或等于预设时间，则用户界面显示信息消息。 本发明还提供一种移动通信方法。

公开(公告)号：US20110034158A1

公开(公告)日：2011-02-10

申请号：US12537199

申请日：2009-08-06

Applicant: Kevin Taylor Bradley ,  Gerald Wayne Hines

Inventor： Kevin Taylor Bradley ,  Gerald Wayne Hines

IPC: H04M3/00 ,  H04M1/00

CPC classification number: H04M3/42153 ,  G06Q10/10 ,  H04M1/72566 ,  H04M1/72572 ,  H04M3/2218 ,  H04M3/2281 ,  H04M2201/36 ,  H04M2207/18 ,  H04W8/18

Abstract: A machine-controlled method can include a mobile electronic device presenting to a mobile user a graphical user interface (GUI) that allows the mobile user to enter mobile user activity information corresponding to a particular mobile user activity, receiving the mobile user activity information from the mobile user through the GUI, creating a correlation between the mobile user activity information and the particular mobile user activity, and transmitting to a remote database system the mobile user activity information and the correlation between the mobile user activity information and the particular mobile user activity.

Abstract translation: 机器控制的方法可以包括向移动用户呈现图形用户界面（GUI）的移动电子设备，其允许移动用户输入对应于特定移动用户活动的移动用户活动信息，从移动用户界面 移动用户通过GUI创建移动用户活动信息和特定移动用户活动之间的相关性，以及向远程数据库系统发送移动用户活动信息以及移动用户活动信息与特定移动用户活动之间的相关性。

公开(公告)号：US07853006B1

公开(公告)日：2010-12-14

申请号：US11359909

申请日：2006-02-22

Applicant: Jason Fama ,  Michael Robert Bourke, Jr. ,  Edward Hamilton ,  Jeff Iannone ,  Illah Nourbakhsh ,  Joseph Watson ,  Kevin Hegebarth

Inventor： Jason Fama ,  Michael Robert Bourke, Jr. ,  Edward Hamilton ,  Jeff Iannone ,  Illah Nourbakhsh ,  Joseph Watson ,  Kevin Hegebarth

IPC: H04M3/00

CPC classification number: H04M3/5175 ,  H04M2201/12 ,  H04M2201/36 ,  H04M2201/38 ,  H04M2203/401 ,  H04M2203/402

Abstract: Systems and methods for visualization of call center performance are provided. An exemplary method includes the steps of: obtaining quality performance of agents data that includes information on the quality of service and quality characteristics of the agent, obtaining call center operations data that includes information on statistics and details of a call center, correlating the quality performance of agents data and the call center operations data, identifying correlation-based discovery, and optimizing call center performance based on the correlation-based discovery.

Abstract translation: 提供了呼叫中心性能可视化的系统和方法。 一种示例性方法包括以下步骤：获得包括关于服务质量和代理质量特性的信息的代理数据的质量性能，获得包括关于统计信息和呼叫中心的细节的呼叫中心操作数据，将质量表现相关联 的代理数据和呼叫中心操作数据，基于相关性发现来识别基于关联的发现和优化呼叫中心性能。

公开(公告)号：US20100311394A1

公开(公告)日：2010-12-09

申请号：US12477690

申请日：2009-06-03

Applicant: ITZHAK POMERANTZ ,  EITAN MARDIKS ,  RAHAV YAIRI

Inventor： ITZHAK POMERANTZ ,  EITAN MARDIKS ,  RAHAV YAIRI

IPC: H04M3/42 ,  H04W4/00

CPC classification number: H04M3/4938 ,  G06F17/30867 ,  G06F17/30896 ,  H04L67/02 ,  H04L67/04 ,  H04L67/2823 ,  H04L67/2847 ,  H04L67/289 ,  H04L67/2895 ,  H04L67/306 ,  H04M3/42068 ,  H04M2201/36 ,  H04M2207/18

Abstract: An information system includes a server that creates an information reservoir with data units for a user of a mobile communication device based on a unique user profile of the user of the mobile communication device. The server creates the unique user profile based on interaction of the user with the mobile communication device or with another computing system. The server transfers the information reservoir to the mobile communication device and each time the user requests data from a web site, the server scans it to find key terms. If the server finds key term(s) in the data, it uses a tagging rule to mark the key term(s) and, then, it transfers the data with the marked term(s) to the mobile communication device. The user may, then, select a marked key term to call/display a data unit that is locally stored on the mobile communication device. The server may also mark terms in data units and a data unit stored on the mobile communication device may be called using a key term that is marked in another data unit.

Abstract translation: 信息系统包括基于移动通信设备的用户的唯一用户简档来创建具有用于移动通信设备的用户的数据单元的信息存储器的服务器。 服务器基于用户与移动通信设备的交互或与另一计算系统的交互来创建唯一的用户简档。 服务器将信息存储器传送到移动通信设备，并且每当用户从网站请求数据时，服务器扫描它以找到关键术语。 如果服务器在数据中找到关键词，则它使用标记规则来标记密钥项，然后将具有标记术语的数据传送到移动通信设备。 然后，用户可以选择标记的关键词来呼叫/显示本地存储在移动通信设备上的数据单元。 服务器还可以标记数据单元中的项，并且可以使用在另一数据单元中标记的关键词来调用存储在移动通信设备上的数据单元。

公开(公告)号：US07804950B2

公开(公告)日：2010-09-28

申请号：US11317145

申请日：2005-12-22

Applicant: William Daniell

Inventor： William Daniell

IPC: H04M3/42

CPC classification number: H04M3/46 ,  H04M3/54 ,  H04M2201/12 ,  H04M2201/36 ,  H04M2242/30

Abstract: Methods, systems, and computer program products for determining routings of communications. Methods include receiving a communication for a receiving party and determining one or more potential locations of the receiving party. A probability that the receiving party is at each of the potential locations is calculated based on a statistical model. It is determined which of the potential locations has the highest probability. Routing of the communication to the potential location with the highest probability is initiated.

Abstract translation: 用于确定通信路由的方法，系统和计算机程序产品。 方法包括接收接收方的通信并确定接收方的一个或多个潜在位置。 基于统计模型计算接收方处于每个潜在位置的概率。 确定哪个潜在位置的概率最高。 启动以最高概率将通信路由到潜在位置。

公开(公告)号：US20100202600A1

公开(公告)日：2010-08-12

申请号：US12536767

申请日：2009-08-06

Applicant: SATOSHI SUGIYAMA

Inventor： SATOSHI SUGIYAMA

IPC: H04M15/00 ,  H04M3/42

CPC classification number: H04M3/436 ,  H04M3/38 ,  H04M3/42042 ,  H04M3/42059 ,  H04M15/8011 ,  H04M2201/12 ,  H04M2201/14 ,  H04M2201/18 ,  H04M2201/36 ,  H04M2201/38 ,  H04M2203/2011 ,  H04M2215/22 ,  H04M2215/7407

Abstract: A communication control device executes a call-out process of calling out a recipient telephone device while specifying an importance level via a telephone network in response to a request from a transmitter telephone device. A recipient received a call operates a mobile communication terminal after a telephone call ends, accesses an information providing server via a wireless LAN access point and the Internet, and inputs information evaluating whether or not an importance level specified for the received call is appropriate. The information providing server provides the input evaluation information to a storage device. The communication control device determines whether or not to execute a call-out process based on the evaluation information stored in the storage device when there is a call-out request from a transmitter.

Abstract translation: 通信控制装置响应于来自发射机电话设备的请求，经由电话网络指定重要性级别，执行呼叫接收方电话设备的呼出处理。 接收到接收到的呼叫的接收者在电话呼叫结束后操作移动通信终端，经由无线LAN接入点和因特网访问信息提供服务器，并且输入评估为接收到的呼叫指定的重要性级别是否合适的信息。 信息提供服务器将输入评估信息提供给存储设备。 当存在来自发送器的呼出请求时，通信控制装置基于存储在存储装置中的评估信息来确定是否执行呼出处理。

公开(公告)号：US07773738B2

公开(公告)日：2010-08-10

申请号：US11534597

申请日：2006-09-22

Applicant: Thomas Sterns

Inventor： Thomas Sterns

IPC: H04M3/42 ,  H04M3/00

CPC classification number: H04M3/51 ,  H04M3/42059 ,  H04M3/42102 ,  H04M3/56 ,  H04M7/12 ,  H04M2201/36 ,  H04M2203/2061

Abstract: Systems and methods disclosed herein to provide relayed language interpretation are disclosed herein. The relayed language interpretation permits a caller to communicate with a third party. A language interpretation call is received from a caller at a language interpretation provider. A caller language corresponding to a language spoken of the caller is determined. A first interpreter that speaks the caller language and a base language is engaged to the language interpretation call. An indication from the caller that the caller needs interpretation between the caller language and a third-party language is received. The first interpreter is permitted to engage a second interpreter that speaks the base language and the third-party language. The second interpreter is engaged to the language interpretation call. The third party is engaged to the language interpretation call. Over-the-phone interpretation of the caller language and the third-party language is performed.

Abstract translation: 本文公开的用于提供中继语言解释的系统和方法在本文中公开。 中继语言解释允许呼叫者与第三方进行通信。 在语言解释提供者处接收来自呼叫者的语言解答呼叫。 确定与呼叫者所说的语言相对应的呼叫语言。 讲语言和基础语言的第一个口译员正在进行语言解释调用。 接收到来自呼叫者的呼叫者需要在呼叫者语言和第三方语言之间进行解释的指示。 第一位口译员被允许参与第二位口译员讲基础语言和第三方语言。 第二位口译员正在进行语言解读。 第三方从事语言解读。 执行呼叫者语言和第三方语言的电话解释。

公开(公告)号：US20100159979A1

公开(公告)日：2010-06-24

申请号：US12342873

申请日：2008-12-23

Applicant: John Lewis ,  Justin McNamara ,  Fulvio Arturo Cenciarelli ,  Jeffrey Mikan

Inventor： John Lewis ,  Justin McNamara ,  Fulvio Arturo Cenciarelli ,  Jeffrey Mikan

IPC: H04M3/00

CPC classification number: H04M3/44 ,  H04M1/274558 ,  H04M3/42204 ,  H04M2201/36

Abstract: An intelligent abbreviated dialing feature can use a portion of a phone number as a shortcut to dialing. Any portion of a phone number can be input into a communications device such as by pressing buttons on the keypad or speaking into a microphone. A processor in the communications device or on a network accessible by the communications device can generate the phone number register from frequently dialed numbers. The processor can compare the input into the communications device against the phone number register. For each digit of the phone number that is input into the communications device, the processor can search the phone numbers and provide search results with the corresponding numbers. A phone number can be selected from the search results and dialed.

Abstract translation: 智能缩位拨号功能可以使用电话号码的一部分作为拨号的快捷方式。 电话号码的任何部分可以被输入到通信设备中，例如通过按下键盘上的按钮或者说话到麦克风。 通信设备中的处理器或由通信设备可访问的网络上的处理器可以从经常拨打的号码生成电话号码寄存器。 处理器可以将通信设备的输入与电话号码寄存器进行比较。 对于输入到通信设备的电话号码的每个数字，处理器可以搜索电话号码并提供具有相应号码的搜索结果。 可以从搜索结果中选择一个电话号码并拨打电话。