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    Implementation of call-center outbound dialing capability at a telephony network level
    32.
    发明授权
    Implementation of call-center outbound dialing capability at a telephony network level 失效
    在电话网络层面实现呼叫中心出站拨号功能

    公开(公告)号：US5991395A

    公开(公告)日：1999-11-23

    申请号：US95732

    申请日：1998-06-10

    Applicant: Alec Miloslavsky

    Inventor： Alec Miloslavsky

    IPC: H04M3/36 ,  H04M3/42 ,  H04M3/51 ,  H04M3/523 ,  H04Q3/64

    CPC classification number: H04M3/36 ,  H04M3/5158 ,  H04Q3/64 ,  H04M3/42323 ,  H04M3/5183 ,  H04M3/5231 ,  H04M3/5234 ,  H04Q2213/13034 ,  H04Q2213/13072 ,  H04Q2213/13093 ,  H04Q2213/13107 ,  H04Q2213/13164 ,  H04Q2213/13166 ,  H04Q2213/1322 ,  H04Q2213/13224 ,  H04Q2213/13395

    Abstract: A system (33) for outbound dialing for call centers (11) place an outbound dialer (21) at network level (13), and client call centers provide destination number calling lists. The outbound dialer (21), upon completing a call to a destination number, connects the completed call to a routing point at a client call center. The system (33) may be CTI-enhanced, and can be hosted by a client of a network provider, or by the network provider. Clients may subscribe to the network provider for service, providing calling lists and routing points, and completed calls may be routed to call centers operated by different clients. The architecture and method of the system (33) minimizes the number of leased lines required by each call center taking advantage of the system (33).

    Abstract translation: 用于呼叫中心（11）的出站拨号的系统（33）在网络级（13）处放置出站拨号器（21），并且客户端呼叫中心提供目的地号码呼叫列表。 出站拨号器（21）在完成对目的地号码的呼叫时，将完成的呼叫连接到客户端呼叫中心的路由点。 系统（33）可以是CTI增强的，并且可以由网络提供商的客户机或由网络提供商托管。 客户可以订阅网络提供商进行服务，提供呼叫列表和路由点，完成的呼叫可以被路由到由不同客户端操作的呼叫中心。 系统的结构和方法（33）利用系统（33）最小化每个呼叫中​​心所需的租用线路的数量。

    Initial routing of internet-protocol network telephone calls
    34.
    发明授权
    Initial routing of internet-protocol network telephone calls 有权
    互联网协议网络电话的初始路由

    公开(公告)号：US07558383B2

    公开(公告)日：2009-07-07

    申请号：US11470003

    申请日：2006-09-05

    Applicant: Yuri Shtivelman ,  Alec Miloslavsky ,  Oleg Bondarenko ,  Igor Nevman ,  Douglas Gisby ,  Paul Cronin

    Inventor： Yuri Shtivelman ,  Alec Miloslavsky ,  Oleg Bondarenko ,  Igor Nevman ,  Douglas Gisby ,  Paul Cronin

    IPC: H04M3/00

    CPC classification number: H04M3/5237 ,  G06Q10/107 ,  H04M3/5191 ,  H04M7/0027

    Abstract: A computerized telephony call center for serving a customer base has a central switch connected to a plurality of telephones at operator workstations and adapted to route calls to individual ones of the telephones, and also connected to a public switched telephone network, and a first processor connected to the central switch by a high-speed data link and to the telephone network by a digital network connection. The first processor is adapted to monitor transactional activity of the central switch, to process the activity information according to selected routines in the processor, and to communicate processed information to a second processor over the digital network connection. The digital network connection may be a TCP\P connection. In a preferred embodiment the first processor is connected by a local area network (LAN) to network interfaces including a video display unit (VDU) and input apparatus proximate individual ones of the plurality of telephones connected to the central switch. In some embodiments the LAN is also connected to a data server running an instance of a database. In other embodiments the call center, and other similar call centers are all part of a call routing system wherein calls are routed from Service Control Points to call centers over telephone lines, and data is routed to the call centers over a separate digital network connection between processors coupled to the Service Control Points and to the call center central switches. In various embodiments aspects of the invention apply to Internet protocol network telephony (IPNT) calls as well as to conventional telephony calls.

    Abstract translation: 用于服务于客户群的计算机化电话呼叫中心具有连接到操作员工作站处的多个电话的中央交换机，并且适于将呼叫路由到个人电话，并且还连接到公共交换电话网络，以及连接到第一处理器 通过高速数据链路到达中央交换机，并通过数字网络连接到电话网络。 第一处理器适于监测中央交换机的事务活动，以根据处理器中的选定例程处理活动信息，并且通过数字网络连接将经处理的信息传送到第二处理器。 数字网络连接可能是TCP \ P连接。 在优选实施例中，第一处理器通过局域网（LAN）连接到包括视频显示单元（VDU）的网络接口和靠近连接到中央交换机的多个电话中的单个电话的输入设备。 在一些实施例中，LAN也连接到运行数据库实例的数据服务器。 在其他实施例中，呼叫中心和其他类似的呼叫中心都是呼叫路由系统的一部分，其中呼叫通过电话线从服务控制点路由到呼叫中心，并且数据通过电话线路之间的单独的数字网络路由路由到呼叫中心 处理器耦合到服务控制点和呼叫中心中央交换机。 在各种实施例中，本发明的方面应用于因特网协议网络电话（IPNT）呼叫以及常规电话呼叫。

    Apparatus and Methods for Coordinating Telephone and Data Communications
    35.
    发明申请
    Apparatus and Methods for Coordinating Telephone and Data Communications 审中-公开
    用于协调电话和数据通信的装置和方法

    公开(公告)号：US20080043728A1

    公开(公告)日：2008-02-21

    申请号：US11924773

    申请日：2007-10-26

    Applicant: Alec Miloslavsky ,  Konstantin Kishinsky ,  Nikolay Anisimov ,  Gregory Pogossiants ,  Pavel Postupalski ,  Yuri Shtivelman ,  Oleg Turovsky ,  Oleg Bondarenko ,  Igor Neyman ,  Douglas Gisby ,  Paul Cronin

    Inventor： Alec Miloslavsky ,  Konstantin Kishinsky ,  Nikolay Anisimov ,  Gregory Pogossiants ,  Pavel Postupalski ,  Yuri Shtivelman ,  Oleg Turovsky ,  Oleg Bondarenko ,  Igor Neyman ,  Douglas Gisby ,  Paul Cronin

    IPC: H04M3/42

    CPC classification number: H04M3/5237 ,  G06Q10/107 ,  H04M3/5191 ,  H04M7/0027

    Abstract: A computerized telephony call center for serving a customer base has a central switch connected to a plurality of telephones at operator workstations and adapted to route calls to individual ones of the telephones, and also connected to a public switched telephone network, and a first processor connected to the central switch by a high-speed data link and to the telephone network by a digital network connection. The first processor is adapted to monitor transactional activity of the central switch, to process the activity information according to selected routines in the processor, and to communicate processed information to a second processor over the digital network connection. The digital network connection may be a TCP\IP connection. In a preferred embodiment the first processor is connected by a local area network (LAN) to network interfaces including a video display unit (VDU) and input apparatus proximate individual ones of the plurality of telephones connected to the central switch. In some embodiments the LAN is also connected to a data server running an instance of a database. In other embodiments the call center, and other similar call centers are all part of a call routing system wherein calls are routed from Service Control Points to call centers over telephone lines, and data is routed to the call centers over a separate digital network connection between processors coupled to the Service Control Points and to the call center central switches. In various embodiments aspects of the invention apply to Internet protocol network telephony (IPNT) calls as well as to conventional telephony calls.

    Abstract translation: 用于服务于客户群的计算机化电话呼叫中心具有连接到操作员工作站处的多个电话的中央交换机，并且适于将呼叫路由到个人电话，并且还连接到公共交换电话网络，以及连接到第一处理器 通过高速数据链路到达中央交换机，并通过数字网络连接到电话网络。 第一处理器适于监测中央交换机的事务活动，以根据处理器中的选定例程处理活动信息，并且通过数字网络连接将经处理的信息传送到第二处理器。 数字网络连接可能是TCP \ IP连接。 在优选实施例中，第一处理器通过局域网（LAN）连接到包括视频显示单元（VDU）的网络接口和靠近连接到中央交换机的多个电话中的单个电话的输入设备。 在一些实施例中，LAN也连接到运行数据库实例的数据服务器。 在其他实施例中，呼叫中心和其他类似的呼叫中心都是呼叫路由系统的一部分，其中呼叫通过电话线从服务控制点路由到呼叫中心，并且数据通过电话线路之间的单独的数字网络路由路由到呼叫中心 处理器耦合到服务控制点和呼叫中心中央交换机。 在各种实施例中，本发明的方面应用于因特网协议网络电话（IPNT）呼叫以及常规电话呼叫。

    Shared royalty platform for content royalty management
    37.
    发明申请
    Shared royalty platform for content royalty management 有权
    用于内容版权管理的共享版权费平台

    公开(公告)号：US20070156607A1

    公开(公告)日：2007-07-05

    申请号：US11637935

    申请日：2006-12-13

    Applicant: Alec Miloslavsky ,  Cal O'Kelly ,  Jacob Feldman ,  Michael Koifman

    Inventor： Alec Miloslavsky ,  Cal O'Kelly ,  Jacob Feldman ,  Michael Koifman

    IPC: G06Q99/00

    CPC classification number: G06Q10/10 ,  G06Q10/087 ,  G06Q20/085 ,  G06Q20/102 ,  G06Q30/0201 ,  G06Q30/0601 ,  G06Q30/0613

    Abstract: Systems and methods for the dynamic processing of royalties are disclosed. Sales records are processed on a transaction basis rather than in batch mode. This process also allows correction of information retroactively, rather than delaying the entire processing of the information. One embodiment includes a system comprising a message broker in communication with a plurality of clients and services, a state machine, a processor and a time manager. The message broker interacts with the processor to execute a common service based on events produced by the state machine. Another embodiment includes a method comprising providing a rate matrix, receiving a sales record from a database and calculating a royalty payment using the sales record and the rate matrix.

    Abstract translation: 公开了用于动态处理版税的系统和方法。 销售记录以交易为基础进行处理，而不是以批处理模式进行处理。 该过程还允许追溯地更正信息，而不是延迟信息的整个处理。 一个实施例包括包括与多个客户端和服务通信的消息代理的系统，状态机，处理器和时间管理器。 消息代理与处理器交互，以根据状态机产生的事件来执行公共服务。 另一实施例包括提供速率矩阵，从数据库接收销售记录并使用销售记录和速率矩阵计算使用费支付的方法。

    Negotiated routing in telephony systems
    38.
    发明申请
    Negotiated routing in telephony systems 有权
    在电话系统中协商路由

    公开(公告)号：US20060210047A1

    公开(公告)日：2006-09-21

    申请号：US11388089

    申请日：2006-03-22

    Applicant: Igor Neyman ,  Alec Miloslavsky

    Inventor： Igor Neyman ,  Alec Miloslavsky

    IPC: H04M7/00

    CPC classification number: H04M3/5183 ,  H04M3/02 ,  H04M3/4211 ,  H04M3/436 ,  H04M3/46 ,  H04M3/465 ,  H04M3/5191 ,  H04M3/523 ,  H04M3/5235 ,  H04M2201/12

    Abstract: A telephone call distribution system for determining destination for an incoming telephone call in a telephony network including a service control point (SCP) operates with a plurality of workstations each comprising a telephone coupled to the telephony network and a proximate computer station having a video display unit (PC/VDU), the PC/VDO connected to the SCP via a wide area network (WAN), and a personal router associated with each PC/VDU. The SCP broadcasts data pertaining to the incoming telephone call and a request for a destination to individual ones of the PC/VDUs via the WAN, and the personal routers negotiate a destination based on individual routing rules and the data pertaining to the call. At least one of the individual routers responds to the SCP with a destination for the call. In some instances the workstations are associated with a call center, and the call center may be CTI-enhanced. Individual routers in this instance may be executed on a server on a local area network connecting workstations at the call center, the server providing individual routers to workstations in a client-server relationship.

    Abstract translation: 用于确定包括服务控制点（SCP）的电话网络中的进入电话呼叫的目的地的电话呼叫分配系统与多个工作站一起操作，每个工作站包括耦合到电话网络的电话和具有视频显示单元的邻近计算机站 （PC / VDU），通过广域网（WAN）连接到SCP的PC / VDO以及与每个PC / VDU相关联的个人路由器。 SCP通过WAN广播与入局电话呼叫有关的数据和对目的地的个人PC / VDU的请求，并且个人路由器基于各个路由规则和与呼叫有关的数据来协商目的地。 单个路由器中的至少一个响应于具有该呼叫的目的地的SCP。 在某些情况下，工作站与呼叫中心相关联，呼叫中心可能被CTI增强。 在这种情况下的单个路由器可以在连接在呼叫中心的工作站的局域网上的服务器上执行，该服务器将客户端 - 服务器关系中的各个路由器提供给工作站。

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