公开(公告)号：US09924031B2

公开(公告)日：2018-03-20

申请号：US15236167

申请日：2016-08-12

申请人： James Siminoff

发明人： James Siminoff

IPC分类号： H04M3/432 ,  H04W68/00 ,  H04M3/00

CPC分类号： H04M3/432 ,  H04M3/00 ,  H04M2242/28 ,  H04W68/00

摘要： A computer system for connecting a user to a scheduled call, including a processor in communication with non-volatile memory and code for receiving a user phone number where the user may be contacted and information allowing access to the user's calendar or email, code for accessing the user's calendar or email and identifying the scheduled call in the user's calendar or email, the scheduled call having information including at least a scheduled call number and a scheduled call time, code for placing a call to the scheduled call number before the scheduled call time, code for placing a call to the user at the user phone number before the scheduled call time, code for confirming the user has answered the call to the user, and code for connecting the call to the user to the call to the scheduled call number.

公开(公告)号：US20170318141A1

公开(公告)日：2017-11-02

申请号：US15582379

申请日：2017-04-28

申请人： Samuel Philip Gerace ,  Luke Edward Andrews ,  Jameson Stephen McMaster ,  Richard Edward Rothhaar ,  Erica Patrice Yesko ,  Christopher Hayden Baran ,  Anthony Arrigo Amantea ,  Ryan Michael Niro ,  Nicole Lisa Capuana

发明人： Samuel Philip Gerace ,  Luke Edward Andrews ,  Jameson Stephen McMaster ,  Richard Edward Rothhaar ,  Erica Patrice Yesko ,  Christopher Hayden Baran ,  Anthony Arrigo Amantea ,  Ryan Michael Niro ,  Nicole Lisa Capuana

IPC分类号： H04M1/2745 ,  G06T7/00 ,  H04W4/02

CPC分类号： H04M1/274516 ,  G06T7/0002 ,  H04M1/274508 ,  H04M1/27455 ,  H04M2203/6009 ,  H04M2242/28 ,  H04M2250/52 ,  H04W4/023

摘要： Various embodiments disclosed herein provide for a system for managing and adding contacts. A first mobile device can display an image that can be recorded by a second mobile device. Similarly, the first mobile device can record an image displayed by the second mobile device. The image data from each mobile device can be transmitted to a cloud based contact management system, which can match the images to contact information associated with each mobile device. The contact management system can then push the contact details of each mobile device to the other mobile device, and/or link social media accounts associated with each mobile device. The contact management system can also store connection records that represent an ongoing authorization to push contact information changes from each user to the other, respectively.

公开(公告)号：US09591138B2

公开(公告)日：2017-03-07

申请号：US14961568

申请日：2015-12-07

申请人： RingCentral, Inc.

发明人： Vlad Vendrow ,  Bruce Young ,  Praful Shah ,  Boris Elpiner ,  Vladimir Shmunis

IPC分类号： H04M3/523 ,  H04M3/51 ,  H04M3/42 ,  H04W4/02 ,  H04W12/06

CPC分类号： H04M3/5233 ,  H04M3/42246 ,  H04M3/4234 ,  H04M3/5125 ,  H04M3/523 ,  H04M3/5232 ,  H04M3/5234 ,  H04M2207/18 ,  H04M2242/28 ,  H04W4/02 ,  H04W4/023 ,  H04W12/06

摘要： A mobile device can be assigned to an extension configured as a Queue Agent (“QA”) in a call-queuing enabled virtual private branch exchange (vPBX). This and other mobile or fixed devices can be interconnected to form a virtual call center. Each extension can be assigned various rules, which specify how the incoming calls are answered at the extension and how calls in the call queue are selected for answering by the QA. As part of the rules, the vPBX system forwards calls from a call queue to the QA based on QA's availability status. If a location-aware mobile device is associated with the QA, the vPBX system can determine the QA's availability status based on a geographic location of the mobile device. A most geographically proximate agent can be selected for answering the call.

摘要翻译： 在启用呼叫排队的虚拟专用交换机（vPBX）中，可以将移动设备分配给配置为队列代理（“QA”）的分机。 这个和其他移动或固定设备可以互连以形成虚拟呼叫中心。 每个分机可以分配各种规则，其中规定了分机上的来电应答如何，以及如何选择呼叫队列中的呼叫以通过质量检查来应答。 作为规则的一部分，vPBX系统根据QA的可用性状态将呼叫从呼叫队列转发到质量保证。 如果位置感知移动设备与QA相关联，则vPBX系统可以基于移动设备的地理位置来确定QA的可用性状态。 可以选择最接近地理位置的代理来应答呼叫。

公开(公告)号：US20140369486A1

公开(公告)日：2014-12-18

申请号：US14473475

申请日：2014-08-29

申请人： RingCentral, Inc.

发明人： Vlad Vendrow ,  Bruce Young ,  Praful Shah ,  Boris Elpiner ,  Vladimir Shmunis

IPC分类号： H04M3/523 ,  H04M3/51

CPC分类号： H04M3/5233 ,  H04M3/42246 ,  H04M3/4234 ,  H04M3/5125 ,  H04M3/523 ,  H04M3/5232 ,  H04M3/5234 ,  H04M2207/18 ,  H04M2242/28 ,  H04W4/02 ,  H04W4/023 ,  H04W12/06

摘要： A mobile device can be assigned to an extension configured as a Queue Agent (“QA”) in a call-queuing enabled virtual private branch exchange (vPBX). This and other mobile or fixed devices can be interconnected to form a virtual call center. Each extension can be assigned various rules, which specify how the incoming calls are answered at the extension and how calls in the call queue are selected for answering by the QA. As part of the rules, the vPBX system forwards calls from a call queue to the QA based on QA's availability status. If a location-aware mobile device is associated with the QA, the vPBX system can determine the QA's availability status based on a geographic location of the mobile device. A most geographically proximate agent can be selected for answering the call.

摘要翻译： 在启用呼叫排队的虚拟专用交换机（vPBX）中，可以将移动设备分配给配置为队列代理（“QA”）的分机。 这个和其他移动或固定设备可以互连以形成虚拟呼叫中心。 每个分机可以分配各种规则，其中规定了分机上的来电应答如何，以及如何选择呼叫队列中的呼叫以通过质量检查来应答。 作为规则的一部分，vPBX系统根据QA的可用性状态将呼叫从呼叫队列转发到质量保证。 如果位置感知移动设备与QA相关联，则vPBX系统可以基于移动设备的地理位置来确定QA的可用性状态。 可以选择最接近地理位置的代理来应答呼叫。

公开(公告)号：US20140213236A1

公开(公告)日：2014-07-31

申请号：US14092094

申请日：2013-11-27

申请人： FUJITSU LIMITED

发明人： Kazuya JIMBO ,  Masako GOTO ,  Masahiko SHIROTA

IPC分类号： H04W28/02 ,  H04W8/22

CPC分类号： H04W48/04 ,  H04M1/663 ,  H04M3/436 ,  H04M2203/2072 ,  H04M2242/04 ,  H04M2242/28 ,  H04M2242/30 ,  H04W4/021 ,  H04W4/08 ,  H04W4/16 ,  H04W4/90 ,  H04W48/08

摘要： A control system includes: a storage device configured to store a list of priority callees for a plurality of mobile stations; and a controller configured to execute a procedure, including determining, based on call restriction information for call-restricted areas in which a plurality of restricted mobile stations and priority callees included on the list for the restricted mobile stations are respectively located, an allowed calling time period in which calling is allowed to the priority callees on the list for the restricted mobile stations, the restricted mobile stations being a plurality of the mobile stations located in a call-restricted area, and transmitting information indicating the allowed calling time period to the restricted mobile stations.

摘要翻译： 控制系统包括：存储装置，被配置为存储多个移动台的优先级被叫列表; 以及控制器，被配置为执行过程，包括基于用于被限制的移动站的多个受限移动站和包括在所述列表中的被限制的移动站所分配的优先级被叫的呼叫限制区域的呼叫限制信息来确定允许的呼叫时间 允许呼叫被限制在受限制的移动台的列表上的被叫方的限制，受限制的移动台是位于呼叫限制区域中的多个移动台，并且向受限制的移动站发送指示允许的呼叫时间段的信息 移动台。

公开(公告)号：US20140080440A1

公开(公告)日：2014-03-20

申请号：US13964346

申请日：2013-08-12

申请人： Fujitsu Limited

发明人： Masaki AKIYAMA

IPC分类号： H04W4/02 ,  H04W4/26

CPC分类号： H04W4/025 ,  G01C21/362 ,  H04L12/1435 ,  H04L12/1485 ,  H04M1/72566 ,  H04M1/72572 ,  H04M3/42357 ,  H04M3/42374 ,  H04M15/8033 ,  H04M15/8044 ,  H04M2242/15 ,  H04M2242/28 ,  H04M2250/10 ,  H04M2250/12 ,  H04W4/021 ,  H04W4/24

摘要： An electronic device that includes a schedule information detecting unit which detects a schedule according to which a user moves to a second geographical area outside a first geographical area, an information acquisition unit which acquires position dependent information in the second geographical area from a first server apparatus before moving to the second geographical area, a position dependent information storing unit, a positioning unit, an output information control unit which retrieves the position dependent information corresponding to the position of the electronic device from the position dependent information storing unit, an information quantity storing unit which stores information quantity data which indicates quantity of the information retrieved from the position dependent information storing unit, and an information quantity transmitting unit which transmits the information quantity data stored in the information quantity storing unit to a second server apparatus, when the electronic device is located outside the second geographical area.

摘要翻译： 一种电子设备，包括：调度信息检测单元，其检测用户移动到第一地理区域外的第二地理区域的调度;信息获取单元，从第一服务器设备获取所述第二地理区域中的位置相关信息 在移动到第二地理区域之前，位置相关信息存储单元，定位单元，输出信息控制单元，从位置相关信息存储单元检索与电子设备的位置对应的位置相关信息，存储信息量 存储指示从位置依赖信息存储单元检索的信息量的信息量数据的单元，以及信息量发送单元，其将存储在信息量存储单元中的信息量数据发送到第二服务器设备，wh 电子设备位于第二地理区域外。

公开(公告)号：US08472428B2

公开(公告)日：2013-06-25

申请号：US10720971

申请日：2003-11-24

申请人： Craig L. Reding ,  Mahesh Rajagopalan ,  Alin D'Silva ,  Ziauddin Majid ,  Satya Raju ,  John R. Reformato ,  Shadman Zafar

发明人： Craig L. Reding ,  Mahesh Rajagopalan ,  Alin D'Silva ,  Ziauddin Majid ,  Satya Raju ,  John R. Reformato ,  Shadman Zafar

IPC分类号： H04L12/66

CPC分类号： H04M3/54 ,  H04M3/42263 ,  H04M2207/12 ,  H04M2242/28 ,  H04Q3/0037 ,  H04Q2213/13093 ,  H04Q2213/13098 ,  H04Q2213/13196 ,  H04Q2213/13282 ,  H04Q2213/13345 ,  H04Q2213/13378 ,  H04W4/16

摘要： Methods and Systems are provided for managing one or more communications lines associated with a user of a communications network. A service center may receive from a user line management information regarding one or more of the user's communications lines. This line management information may include a request from the user to handle all calls to the communications line in a particular manner (e.g., forward all calls to a different number). This line management information may also include information regarding scheduling the handling of calls to the communications line (e.g., scheduling call forwarding) or a request to handle calls differently based on information identifying the origination of the call (e.g., caller-ID). The service center may then forward instructions to the communications network such that the components (e.g., SSP or SCP) of the communications network implement the user's modifications. Additionally, the service center may be provided with information, in real-time, regarding a call to the communications line that may include, for example, the caller-ID for the incoming call. The service center may then determine how the call should be handled and forward instructions to the communications network to handle the call according to the user's requests.

摘要翻译： 提供了用于管理与通信网络的用户相关联的一个或多个通信线路的方法和系统。 服务中心可以从用户线接收关于用户通信线路中的一个或多个的管理信息。 该线路管理信息可以包括来自用户的以特定方式处理对通信线路的所有呼叫的请求（例如，将所有呼叫转发到不同号码）。 该线路管理信息还可以包括关于基于识别呼叫发起的信息（例如，呼叫者ID）来调度对通信线路的呼叫的处理（例如，调度呼叫转移）或不同地处理呼叫的请求的信息。 服务中心然后可以将指令转发到通信网络，使得通信网络的组件（例如，SSP或SCP）实现用户的修改。 此外，服务中心可以实时地提供关于可能包括例如呼入呼叫的呼叫者ID的通信线路的呼叫的信息。 然后，服务中心可以根据用户的请求确定如何处理呼叫并且转发指令到通信网络来处理呼叫。

公开(公告)号：US20130156176A1

公开(公告)日：2013-06-20

申请号：US13767627

申请日：2013-02-14

申请人： MARATHON SOLUTIONS LLC

发明人： Michael Smith ,  Michael Connelly

IPC分类号： H04M3/436

CPC分类号： H04M3/436 ,  H04M3/2281 ,  H04M3/42059 ,  H04M3/42153 ,  H04M2203/2044 ,  H04M2242/28

摘要： A method is described for call treatment based on user association with one or more user groups. The method includes receiving a phone call from a call source that is directed to a call recipient, identifying a user group associated with the call recipient, and determining a number of received indications assigned to the user group. The received indications are assigned to the user group by users associated with the user group, and the received indications reflect a desire by the users for a special treatment of future calls from the call source. The method also includes distinguishing treatment of the phone call from the call source based on the number of received indications.

摘要翻译： 基于与一个或多个用户组的用户关联来描述用于呼叫处理的方法。 该方法包括：接收来自呼叫源的电话呼叫，所述呼叫被定向到呼叫接收者，识别与所述呼叫接收者相关联的用户组，以及确定分配给所述用户组的接收指示的数量。 接收到的指示由与用户组相关联的用户分配给用户组，并且接收到的指示反映了用户对来自呼叫源的未来呼叫的特殊处理的期望。 该方法还包括基于接收到的指示的数量来区分来自呼叫源的电话呼叫的处理。

公开(公告)号：US20120219132A1

公开(公告)日：2012-08-30

申请号：US13034001

申请日：2011-02-24

申请人： Joshua D. Burchard ,  Jenny S. Li

发明人： Joshua D. Burchard ,  Jenny S. Li

IPC分类号： H04M1/56 ,  H04M3/42

CPC分类号： H04M3/42187 ,  H04M1/57 ,  H04M1/72519 ,  H04M3/42042 ,  H04M3/42093 ,  H04M3/42365 ,  H04M2242/28 ,  H04M2242/30

摘要： An embodiment includes one or more call systems and a computer processor communicatively coupled with the one or more call systems. The computer processor is configured to receive a communication from a first call system of the one or more call systems. The computer processor is further configured to retrieve recipient data from a second call system of the one or more call systems. The recipient data includes one or more receiver conditions. The computer is additionally configured to determine if the one or more receiver conditions have been met, and if they have been met, the computer processor forwards the communication to the second call system.

摘要翻译： 一个实施例包括一个或多个呼叫系统和与一个或多个呼叫系统通信耦合的计算机处理器。 计算机处理器被配置为从一个或多个呼叫系统的第一呼叫系统接收通信。 计算机处理器还被配置为从一个或多个呼叫系统的第二呼叫系统检索接收者数据。 接收者数据包括一个或多个接收器条件。 计算机还被配置为确定是否已经满足一个或多个接收器条件，并且如果它们已被满足，则计算机处理器将通信转发到第二呼叫系统。

公开(公告)号：US20120106725A1

公开(公告)日：2012-05-03

申请号：US13345191

申请日：2012-01-06

申请人： Michael Smith ,  Michael Connelly

发明人： Michael Smith ,  Michael Connelly

IPC分类号： H04M3/42

CPC分类号： H04M3/436 ,  H04M3/2281 ,  H04M3/42059 ,  H04M3/42153 ,  H04M2203/2044 ,  H04M2242/28

摘要： A method is described for call treatment based on user association with one or more user groups. The method includes receiving a phone call from a call source that is directed to a call recipient, identifying a user group associated with the call recipient, and determining a number of received indications assigned to the user group. The received indications are assigned to the user group by users associated with the user group, and the received indications reflect a desire by the users for a special treatment of future calls from the call source. The method also includes distinguishing treatment of the phone call from the call source based on the number of received indications.

摘要翻译： 基于与一个或多个用户组的用户关联来描述用于呼叫处理的方法。 该方法包括：接收来自呼叫源的电话呼叫，所述呼叫指向呼叫接收者，识别与所述呼叫接收者相关联的用户组，以及确定分配给所述用户组的接收指示的数量。 接收到的指示由与用户组相关联的用户分配给用户组，并且接收到的指示反映了用户对来自呼叫源的未来呼叫的特殊处理的期望。 该方法还包括基于接收到的指示的数量来区分来自呼叫源的电话呼叫的处理。