Abstract:
A virtual private branch exchange (PBX) system that routes calls within a packet-switching network. Login information is received from a data device. The login information includes an alias identifying a user at the data device and a network address identifying the location of the data device on the packet-switching network. The virtual private branch exchange system associates the user's private branch exchange extension with the network address and routes calls to the user's (PBX) extension to the data device on the basis of the network address of the data device.
Abstract:
A system for transporting public switched network (PSTN) terminated signaling across an Internet protocol (IP) network includes a gateway between the PSTN and the IP network. The gateway receives a telephony signaling message from the PSTN and determines if the telephony signaling message maps to an IP signaling message. If the telephony signaling message does not map to an IP signaling message, the gateway packages the telephony signaling message in a special IP signaling message for transport over the IP network. If the gateway receives a special IP signaling special message, the gateway unpackages the telephony signaling message from the special message for transport over the PSTN. If the gateway receives DTMF signals from the PSTN, the gateway translates the DTMF signals to digits and packages the digits in a special IP signaling message for transport over the IP network. The gateway also packages the DTMF signals in an IP media transport protocol message for transport over the IP network.
Abstract:
A service execution environment for an advanced interactive voice response (IVR) service node. The service execution environment functions within a next generation service node (NGSN) IVR platform in a telecommunications network. The environment uses individual service-independent building blocks (SIBBs) that allow the creation of customer applications with simple references to the individual primitive SIBBs or composite SIBBs, with branching available. Functional calls to a sequence of SIBBs along with customer specific data stored in a database comprise a complete customer application. When a call is received by an IVR service node, the application is executed by calling the SIBBs to apply certain treatments to the call. The use of the SIBBs allows increased efficiency in the network because calls can be routed to any NGSN node. Each NGSN needs no customization to perform a particular customer application. The service execution environment decreases the time to market of new customer applications and decreases the turnaround time for modifications to existing customer applications.
Abstract:
A system, method and computer program product for processing event records. The present invention includes a detection layer, an analysis layer, an expert systems layer and a presentation layer. The layered system includes a core infrastructure and a configurable, domain-specific implementation. The detection layer employs one or more detection engines, such as, for example, a rules-based thresholding engine and a profiling engine. The detection layer can include an AI-based pattern recognition engine for analyzing data records, for detecting new and interesting patterns and for updating the detection engines to insure that the detection engines can detect the new patterns. In one embodiment, the present invention is implemented as a telecommunications fraud detection system. When fraud is detected, the detection layer generates alarms which are sent to the analysis layer. The analysis layer filters and consolidates the alarms to generate fraud cases. The analysis layer preferably generates a probability of fraud for each fraud case. The expert systems layer receives fraud cases and automatically initiates actions for certain fraud cases. The presentation layer also receives fraud cases for presentation to human analysts. The presentation layer permits the human analysts to initiate additional actions.
Abstract:
A platform provides access to multiple telecommunications services via a single telephone number. These services may include, for example, voicemail services. facsimile messaging services, paging services, and outbound calling services. A guest caller may call the single phone number to speak to a subscriber, leave a voicemail message for a subscriber, leave a facsimile message for a subscriber or place a page to a subscriber. A subscriber may call the phone number to place outbound calls. In addition, a subscriber may call the single phone number to retrieve or send facsimile messages and/or voicemail messages. A subscriber may also call the phone number to configure service options. For instance, a subscriber may select routing options and choose what services are available to Quest callers.
Abstract:
A method and system for providing intelligent network control services in IP telephony, wherein the system includes a location manager and an IP telephony proxy server. The location manager includes an interface to a legacy telephony service control entity and the IP telephony proxy server includes an IP interface to the location manager. If the IP telephony proxy server requires intelligent network services, then the IP telephony proxy server sends an IP telephony session initiation request to the called party at the location manager. The location manager uses the information to query the legacy telephony service control entity for routing information. When the location manager receives a routing response from the service control entity, the location manager maps the response to an IP telephony session control message back to the IP telephony proxy server.
Abstract:
A messaging response system is disclosed wherein a service providing system provides services to users via messaging communications. In accordance with an exemplary embodiment of the present invention, multiple respondents servicing users through messaging communications may appear to simultaneously use a common nullscreen namenull identifier.
Abstract:
Systems, methods and program products are disclosed for determining billable usage of a communications system where services are provided involving telephony and instant communications. In some exemplary embodiments, the present invention provides for authorizing the fulfillment of service requests based upon information pertaining to a billable account.
Abstract:
A session initiation protocol (SIP) server adds billing and authentication information to conventional SIP messages used in establishing call transfers. This additional information is later verified by a SIP server and used to enable advanced billing and fraud protection features for call transfers in a SIP telecommunications network.
Abstract:
The present invention provides an intelligent call processor, an intelligent switching node and an intelligent communications network for use in a communications system. The intelligent call processor comprises a logical platform having a plurality of functions wherein at least one of the functions is service processing function, at least one of the functions is call processing, and at least one of the functions is facility processing, and a processor for executing the plurality of functions. The intelligent switching node comprises an intelligent call processor and, a resource complex communicably linked to the intelligent call processor and logically separated from the intelligent call processor. The intelligent communications network comprises a plurality of intelligent distributed network nodes, a network management system for monitoring and controlling a wide area network and the plurality of intelligent switching nodes, and the wide area network interconnecting the plurality of intelligent distributed network nodes and the network management system.