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47 条记录 (耗时 0.028 秒)

    AUTHENTICATION SYSTEM AND METHOD BASED ON AUTHENTICATION ANNOTATIONS
    42.
    发明申请
    AUTHENTICATION SYSTEM AND METHOD BASED ON AUTHENTICATION ANNOTATIONS 审中-公开

    公开(公告)号：US20180063134A1

    公开(公告)日：2018-03-01

    申请号：US15253810

    申请日：2016-08-31

    申请人： Genesys Telecommunications Laboratories, Inc.

    发明人： Yevgeniy Petrovykh ,  Gisele Verrier ,  Linda Garcia ,  Herbert Willi Artur Ristock

    IPC分类号： H04L29/06

    CPC分类号： H04L63/102 ,  G06F21/6245 ,  H04L63/08

    摘要： A system and method for providing secure access to electronic records. A processor receives, from a first client, a first request to access the electronic records, authenticates the first client, and provides access to the electronic records in response to determining that the first client is authenticated. The processor receives user input data from the first client and stores the user input data in association with the electronic records. The processor further receives from a second client a second request to access the electronic records, retrieves the user input data associated with the electronic records in response to the second request, and transmits a prompt to the second client in response to the retrieved user input data. The processor also receives an answer to the prompt and provides access to the electronic records in response to the answer.

    Method and system for integrating an interaction management system with a business rules management system
    45.
    发明授权
    Method and system for integrating an interaction management system with a business rules management system 有权
    将交互管理系统与业务规则管理系统集成的方法和系统

    公开(公告)号：US09083802B2

    公开(公告)日：2015-07-14

    申请号：US14149789

    申请日：2014-01-07

    申请人： GENESYS TELECOMMUNICATIONS LABORATORIES, INC.

    发明人： Nikolay Anisimov ,  Yevgeniy Petrovykh ,  Mark Scott

    IPC分类号： H04M3/523 ,  H04M7/00 ,  H04M3/51

    CPC分类号： H04M3/5191 ,  G06Q10/067 ,  H04M3/51 ,  H04M3/5175 ,  H04M3/5183 ,  H04M3/5232 ,  H04M2201/16

    摘要： In a contact center, a system for processing communication events has an interaction server for managing events waiting to be routed, a routing server for routing the events, a rules engine, and a gateway server executing rules invocation logic and interacting with the rules engine. The interaction server tracks incoming events, initiates and sends a routing request to the routing server, including a special routing object, for each event that requires conformance to business rules, the routing server, executing the routing object, sends an execution request to the gateway server, which upon receipt of the request prepares a business object model (BOM), being a set of facts upon which the rules engine executes rules appropriate to the facts, resulting in routing direction for the routing server to route the event.

    摘要翻译： 在联络中心，用于处理通信事件的系统具有用于管理等待被路由的事件的交互服务器，用于路由事件的路由服务器，规则引擎和执行规则调用逻辑并与规则引擎交互的网关服务器。 交互服务器跟踪传入事件，启动并向路由服务器发送路由请求，包括特定路由对象，对于需要符合业务规则的每个事件，路由服务器执行路由对象，向网关发送执行请求 服务器，其在接收到请求时准备业务对象模型（BOM），其是规则引擎执行适合于事实的规则的一组事实，导致路由服务器路由事件的路由方向。

    CUSTOMER-CENTRIC NETWORK-BASED CONFERENCING
    46.
    发明申请
    CUSTOMER-CENTRIC NETWORK-BASED CONFERENCING 审中-公开
    以客户为中心的网络会议

    公开(公告)号：US20150092616A1

    公开(公告)日：2015-04-02

    申请号：US14565684

    申请日：2014-12-10

    申请人： Genesys Telecommunications Laboratories, Inc.

    发明人： Herbert Willi Artur Ristock ,  Vyacheslav Zhakov ,  Yevgeniy Petrovykh

    IPC分类号： H04M3/56

    CPC分类号： H04M3/567 ,  H04L12/1818

    摘要： A communication system has a network-connected server comprising a processor and a coupled data repository and software executing on the processor from a non-transitory medium. The software provides a first function establishing a communication session between an initiator and an agent of an enterprise hosting the system, a second function gathering information about persons other than the initiator and the agent as potential conference participants, a third function generating and sending invitations to a conference to include the initiator and the agent to individual ones of the potential conference participants, and a fourth function connecting those accepting invitations to the conference.

    摘要翻译： 通信系统具有网络连接的服务器，其包括处理器和耦合的数据存储库以及在非处理介质上在处理器上执行的软件。 所述软件提供第一功能，建立发起者和托管系统的企业的代理之间的通信会话;第二功能收集关于除了发起者以外的人的代理作为潜在的会议参与者的信息;产生和发送邀请的第三函数 将发起人和代理人包括在潜在的会议参与者中的一个会议，以及将接受邀请的会议连接到会议的第四个功能。