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    Contextual awareness from social ads and promotions tying to enterprise
    71.
    发明授权
    Contextual awareness from social ads and promotions tying to enterprise 有权

    公开(公告)号：US11736419B2

    公开(公告)日：2023-08-22

    申请号：US17580168

    申请日：2022-01-20

    申请人： Verint Americas Inc.

    发明人： Jennifer L. Snell

    IPC分类号： G06Q30/00 ,  H04L51/02 ,  G06Q30/01 ,  G06Q30/0242 ,  G06Q30/0251 ,  G06Q50/00

    CPC分类号： H04L51/02 ,  G06Q30/01 ,  G06Q30/0244 ,  G06Q30/0253 ,  G06Q30/0255 ,  G06Q50/01

    摘要： Systems and methods for incorporating intelligent virtual assistants into advertisements on social networking platforms are provided. When a user interacts with a content item, an intelligent virtual assistant is selected and put into contact with the user. The intelligent virtual assistant is provided with a context that includes information about the user in the social networking platform, information about the user in a customer relationship management platform, and information about the product, service, or entity associated with the content item. The context allows the intelligent virtual assistant to converse with the user in a way that feels natural and relevant to the user and allows the intelligent virtual assistant to answer any questions about the product, service, or entity associated with the content item.

    Method and system for implementing customer resource use as a service
    77.
    发明授权
    Method and system for implementing customer resource use as a service 有权

    公开(公告)号：US12101325B2

    公开(公告)日：2024-09-24

    申请号：US18243838

    申请日：2023-09-08

    申请人： CenturyLink Intellectual Property LLC

    发明人： Michael K. Bugenhagen

    IPC分类号： H04L12/70 ,  G06Q30/01 ,  H04L9/40 ,  H04L67/12 ,  H04L67/51

    CPC分类号： H04L63/101 ,  G06Q30/01 ,  H04L67/12 ,  H04L67/51

    摘要： Novel tools and techniques are provided for implementing customer resource telemetry and use as a service. In various embodiments, a computing system might receive, from a user, a request to access at least one network-accessible resource associated with a customer of a service provider, the user being unassociated and unrelated with the customer; might identify at least one of a user identification, a company, or a class of user associated with the user; might determine whether at least one resource record associated with the customer indicates that the user has permission to access the at least one network-accessible resource, based on the identification. If so, the computing system might provide the user with access to the at least one network-accessible resource associated with the customer. If not, the computing system might deny, to the user, access to the at least one network-accessible resource associated with the customer.

    AI-based compliance and preference system
    78.
    发明授权
    AI-based compliance and preference system 有权

    公开(公告)号：US12081701B2

    公开(公告)日：2024-09-03

    申请号：US18475043

    申请日：2023-09-26

    申请人： Thrio, Inc.

    发明人： Pierre St-Cyr ,  Ran Ezerzer

    IPC分类号： H04M3/51 ,  G06F16/9035 ,  G06N20/00 ,  G06Q30/01

    CPC分类号： H04M3/5175 ,  G06F16/9035 ,  G06N20/00 ,  G06Q30/01 ,  H04M3/5158

    摘要： A method of providing artificial intelligence (AI) functionality to target legacy customer outreach platforms of a plurality of tenant enterprises includes storing a plurality of AI templates, each of which is associated with one or more AI routines, generating a campaign object associating one or more of the AI templates with a tenant enterprise from among the plurality of tenant enterprises, transforming a communication on a switching network associated with the tenant enterprise according to the one or more AI templates associated with the campaign object, and providing the transformed communication to a target legacy customer outreach platform of the tenant enterprise.

    Normalization engine to dynamically map and un-map data
    80.
    发明授权
    Normalization engine to dynamically map and un-map data 有权

    公开(公告)号：US12050562B1

    公开(公告)日：2024-07-30

    申请号：US17680953

    申请日：2022-02-25

    申请人： Pronto Technology, Inc.

    发明人： Swaroop Kolli ,  Manoj Kumar

    IPC分类号： G06F16/21 ,  G06F16/22 ,  G06F16/23 ,  G06Q30/01

    CPC分类号： G06F16/211 ,  G06F16/2282 ,  G06F16/2308 ,  G06F16/2358 ,  G06Q30/01

    摘要： In various embodiments, a process for dynamically mapping and un-mapping data includes generating a first mapping that maps each of at least a subset of phases defined in a first schema to a corresponding source schema phase associated with a source set of records and generating a second mapping that maps each of at least a subset of phases defined in a second schema to a corresponding phase defined in the first schema. The process includes using the first mapping and the second mapping to provide shared access to records comprising data from the source set of records, at least in part by: using the first mapping to obtain and store, in the memory, data comprising one or more records from the source set of records; and using the second mapping to provide shared access to said data comprising one or more records from the source set of records.