-
公开(公告)号:US12117890B2
公开(公告)日:2024-10-15
申请号:US16932986
申请日:2020-07-20
申请人: Dell Products L. P.
IPC分类号: G06F11/07 , G06F8/65 , G06N5/04 , G06N20/00 , G06Q10/0631 , G06Q10/107 , G06Q30/016 , H04M3/51 , H04M3/523
CPC分类号: G06F11/0778 , G06F8/65 , G06F11/0709 , G06F11/0751 , G06N5/04 , G06N20/00 , G06Q10/063112 , G06Q10/107 , G06Q30/016 , H04M3/5191 , H04M3/5233
摘要: In some examples, a computing device may determine that an issue (e.g., crash, restart etc.) occurred, gather context data (e.g., logs, device profile, etc.) associated with the issue, and generate a contact address to technical support based on the context data. The computing device may upload the context data to a location accessible to a server. After a user of the computing device initiates a communication to technical support using the contact address, the server may automatically route the call, based on the contact address, to a particular technician that has experience addressing the issue. The server may retrieve the context data and use machine learning to determine recommendations to address the issue. The machine learning may prioritize the recommendations and provide the context data and the prioritized recommendations to enable the particular technician to quickly resolve the issue.
-
2.
公开(公告)号:US20240289161A1
公开(公告)日:2024-08-29
申请号:US18175665
申请日:2023-02-28
申请人: Dell Products L. P.
发明人: Parminder Singh Sethi , Atishay Jain , Nithish Kn
摘要: A method for managing restoration includes receiving, by a restoration orchestrator, a restoration request for the restoration by a restoring device, in response to the restoration request: identifying a downtime preparation time for the restoration, collecting, during the downtime preparation time, service requests from the restoring device, forwarding the service requests to a digital twin device, after the forwarding, making a determination that the downtime preparation time is complete, and based on the determination, initiating a re-servicing of the restoring device, wherein the restoration is complete after the determination.
-
公开(公告)号:US11972364B2
公开(公告)日:2024-04-30
申请号:US16936513
申请日:2020-07-23
申请人: Dell Products L. P.
IPC分类号: G06N5/04 , G06F8/36 , G06N20/00 , G06Q10/067 , G06Q10/10
CPC分类号: G06N5/04 , G06F8/36 , G06N20/00 , G06Q10/067 , G06Q10/10
摘要: A system of one or more computers can be configured to facilitate the design of a service. The disclosed system may operate to add a process block to a service design structure for the service. The process block is provided to a trained AI/ML process prediction model. The trained AI/ML process prediction model suggests one or more further process blocks for addition to the service design structure based, at least in part, on the addition of the process block to the service design structure. In certain embodiments, a process block is selected from the suggested one or more further process blocks and added to the service design structure. Other embodiments of this aspect of the disclosure include corresponding computer systems, apparatus, and computer programs recorded on one or more computer storage devices, each configured to perform the actions of the methods.
-
公开(公告)号:US11934947B2
公开(公告)日:2024-03-19
申请号:US16677890
申请日:2019-11-08
申请人: Dell Products L. P.
IPC分类号: G06N3/08 , G06F40/284 , G06N3/044
CPC分类号: G06N3/08 , G06F40/284 , G06N3/044
摘要: In some examples, a computing device may implement a method that includes receiving microservice profile information at a microservice profiler, performing lexical analysis of the microservice profile information (where the lexical analysis produces tokenized information), generating microservice modification information by performing machine learning analysis of one or more inputs (where the one or more inputs comprise the tokenized information), and outputting the microservice modification information from the microservice profiler. The microservice profile information describes one or more characteristics of a microservice. The lexical analysis is performed by a lexical analysis engine of the microservice profiler, and the machine learning analysis is performed by a machine learning system of the microservice profiler.
-
公开(公告)号:US11907379B2
公开(公告)日:2024-02-20
申请号:US16356707
申请日:2019-03-18
申请人: Dell Products L. P.
IPC分类号: G06F21/60 , G06F3/06 , G06F16/901 , H04L9/06
CPC分类号: G06F21/602 , G06F3/0604 , G06F3/067 , G06F3/0635 , G06F16/9014 , G06F16/9017 , H04L9/0643
摘要: In some examples, a computing device creates an event log when an event occurs. If the event log includes a path comprising one or more components, the computing device may determine a hash, using a hash function and a salt, for each of the components and substitute each component in the path with an index to the hash stored in a dictionary. In this way, the computing device replaces each component of the path with an index to a hash in the dictionary to create a modified path. The resulting modified path can be traversed and searched. For example, a search term may be hashed using the hash function and salt, and the dictionary associated with the logs searched for a match. In this way, a particular file name or a particular folder name can be identified in the modified path.
-
公开(公告)号:US11671506B2
公开(公告)日:2023-06-06
申请号:US16752798
申请日:2020-01-27
申请人: Dell Products L. P.
发明人: Hung The Dinh , Shubham Gupta
摘要: A method, system and computer-usable medium are disclosed for executing a comparative analysis of microservice profiles and recommending modifications to a microservice. In at least one embodiment, a plurality of microservice analysis daemons and a plurality of microservices are deployed to nodes of a network. Run-time execution characteristic of the plurality of microservices are monitored and gathered by the analysis daemons for microservices executed at the node at which the microservice analysis daemon is deployed. Microservice profiles are generated using the run-time execution characteristics data and data retrieved from a service registry. Recommendations regarding modification of one or more microservices are made based on the results of a microservice profile comparative analysis.
-
公开(公告)号:US11640573B2
公开(公告)日:2023-05-02
申请号:US16942296
申请日:2020-07-29
申请人: Dell Products L. P.
发明人: Karthik Ranganathan , Sathish Kumar Bikumala , David Thomas Kirkpatrick , Tejas Naren Tennur Narayanan , Shalu Singh , Amit Sawhney
IPC分类号: G06Q10/06 , G06Q10/0639 , G06Q30/016 , G06Q50/20 , G06Q10/1091 , G06N20/00 , G09B19/00 , G10L25/63 , G10L15/22 , G10L25/78 , H04M3/51 , G06N5/04 , G06Q10/0631
摘要: Systems and methods for assessing the skills of a customer support agent using one or more Artificial Intelligence/Machine Learning (AI/ML) models are disclosed. In at least one embodiment, one or more benchmarks against which the performance of the customer support agent is to be measured are established. The one or more benchmarks may be derived through direct and/or indirect analysis of historical customer service data by an AI/ML benchmark model. In at least one embodiment, data relating to performance of the customer support agent during a customer call is monitored. In at least one embodiment, the AI/ML benchmark model is used to determine one or more benchmark scores identifying whether the customer support agent is meeting the one or more benchmarks.
-
公开(公告)号:US11625361B2
公开(公告)日:2023-04-11
申请号:US16855428
申请日:2020-04-22
申请人: Dell Products L. P.
摘要: In some examples, before saving a file, a device analyzes contents (e.g., text and images) of the file to create a bag of words. The device performs Latent Dirichlet Allocation of the bag of words to determine topics included in the file and orders the topics in descending order of frequency. The device generates a particular name of the file based on the ordered topics and automatically save (or suggest saving) the file with the particular name. The device determines, based on the ordered topics, a folder name of a folder in which to store the file. If an existing folder has the folder name, then the device saves the file in the existing folder. If not, then the device creates a new folder with the folder name and saves the file in the new folder.
-
公开(公告)号:US11620167B2
公开(公告)日:2023-04-04
申请号:US16864181
申请日:2020-05-01
申请人: Dell Products L. P.
发明人: Shubham Gupta , Rangan Basu , Rohan Sharma
摘要: Methods and systems are disclosed for allocating tasks between apparatus in an IoT system in a manner to generally minimize the total amount of time to execute the tasks. At least one embodiment includes a computer-implemented method for allocating task processing between an internet of things (IoT) device and an edge device. The computer-implemented method includes collecting data from one or more sensors to execute a task having data size Xt; predicting a space complexity data size Xc for the task based on data size Xt, and allocating data for processing between the IoT device and edge device as a function of Xc. In at least one embodiment, the space complexity data size Xc is determined by applying Xt to the input of a long short-term memory neural network.
-
公开(公告)号:US20230100899A1
公开(公告)日:2023-03-30
申请号:US17449319
申请日:2021-09-29
申请人: Dell Products L,P
IPC分类号: G06F9/4401 , G06F9/54 , G06F11/30
摘要: A basic input output system (BIOS) of an information handling system may access a first list indicating one or more activation statuses of one or more BIOS firmware modules. The BIOS may determine a BIOS firmware module of the one or more BIOS firmware modules to load based, at least in part, on the first list. The BIOS may load the determined BIOS firmware module during booting of the information handling system.
-
-
-
-
-
-
-
-
-