公开(公告)号：US11962716B2

公开(公告)日：2024-04-16

申请号：US17903174

申请日：2022-09-06

Applicant: Alberto Patron ,  Seymour James van den Bergh ,  Beryl Bucher

Inventor： Alberto Patron ,  Seymour James van den Bergh ,  Beryl Bucher

IPC: H04M3/42 ,  G10L15/26 ,  H04M3/533

CPC classification number: H04M3/42382 ,  G10L15/26 ,  H04M3/53333

Abstract: Internet Protocol captioned telephone service often utilizing Automated Speech Recognition has the capability of transcribing both sides of a conversation and displaying them in a segregated manner at the election of the user. A link may be sent by the user to a far end caller so the far end caller may view the transcribed text.

公开(公告)号：US11936808B2

公开(公告)日：2024-03-19

申请号：US17328559

申请日：2021-05-24

Applicant: Avaya Management L.P.

Inventor： Philip McCann

IPC: H04M3/42 ,  G06F40/30 ,  G06N20/00 ,  H04M3/436 ,  H04M3/51 ,  H04M3/523

CPC classification number: H04M3/42382 ,  G06F40/30 ,  G06N20/00 ,  H04M3/4365 ,  H04M3/5191 ,  H04M3/5233

Abstract: The present disclosure provides, among other things, a method of managing contacts in a contact center, the method including: receiving a text-based communication from a customer of the contact center; analyzing the text-based communication to determine a relevancy associated with the text-based communication; based on the analysis, determining a relevancy level to assign to the text-based communication; tagging the text-based communication with a relevancy tag that identifies the determined relevancy level; updating a priority associated with assigning the text-based communication to an agent of the contact center based on the relevancy tag; assigning the text-based communication to the agent of the contact center; enabling a machine learning process to analyze a database of text-based communications; and updating a data model used to automatically tag text-based communications with relevancy tags based on the analysis performed by the machine learning process.

公开(公告)号：US20230412730A1

公开(公告)日：2023-12-21

申请号：US18459819

申请日：2023-09-01

Applicant: Farhad Arshad

Inventor： Farhad Arshad

IPC: H04M3/42 ,  H04M3/436 ,  H04M3/533

CPC classification number: H04M3/4211 ,  H04M3/42093 ,  H04M3/53333 ,  H04M3/42382 ,  H04M3/4365 ,  H04M3/42374

Abstract: An example method comprising receiving a plurality of categories of availability statuses, receiving a plurality of categories of different contact groups, identifying, for each contact, at least one contact group, receiving a plurality of rules for call handling, each of the plurality of rules being associated with at least one of the different availability statuses and at least one of the different contact groups, receiving a telephone call from a first caller, identifying a caller identifier of the first caller, determining a contact group of the first caller, determining a current availability status of the recipient, identifying an applicable rule based on the contact group of the first caller and the current availability status of the recipient, selecting an audio prompt based on the applicable rule, and presenting the audio prompt to the first caller based on the applicable rule, the audio prompt indicating a preference of communication.

公开(公告)号：US20230396577A1

公开(公告)日：2023-12-07

申请号：US18330179

申请日：2023-06-06

Applicant: Dorin Rosenshine

Inventor： Dorin Rosenshine

IPC: H04L51/52 ,  G06Q30/0242 ,  H04L67/104 ,  H04M3/42 ,  G06Q30/0251 ,  G06Q10/107 ,  G06Q10/10 ,  H04L67/50 ,  G06Q30/0241

CPC classification number: H04L51/52 ,  G06Q30/0246 ,  H04L67/1044 ,  H04M3/42382 ,  G06Q30/0255 ,  H04M3/42042 ,  G06Q10/107 ,  G06Q10/10 ,  H04L67/535 ,  G06Q30/0277 ,  H04L67/306

Abstract: A system for collecting and indexing data by associating a unique identifier (generated by and provided from an external computer system) with a data file. The data file is acquired from a user operated computer system. The system comprising a series of computers provided in signal communication with one another via a network. The data file could include data collected by a form provided by a website hosted by a web server. Additional data collected from other sources (stored as a record), such as a computer system operated by an agent, would be associated with the collected data file by an inquiry management company. The collected data and associated records are forwarded to a computer system that tracks online users/visitors. The process can marry computer collected data (other than the data file) about website activity with activities independent of the website.

公开(公告)号：US11790376B2

公开(公告)日：2023-10-17

申请号：US16706141

申请日：2019-12-06

Applicant: ASAPP, INC.

Inventor： Vicky Sehrawat ,  Jason Shaev ,  Punyashloka Biswal ,  Brian Dillmann ,  Joseph Hackman ,  Shawn Henry ,  Gustavo Sapoznik

IPC: G06F21/31 ,  G06Q30/016 ,  H04L51/02 ,  H04M3/42 ,  H04M3/51 ,  H04L51/18 ,  G06F40/30 ,  G06F40/35 ,  H04L51/52 ,  G06N5/01 ,  G06N3/04 ,  G06N3/08 ,  H04L67/306 ,  G06Q10/1053 ,  G06Q10/107 ,  G06Q30/01 ,  H04L67/02 ,  G06N3/042

CPC classification number: G06Q30/016 ,  G06F21/31 ,  G06F40/30 ,  G06F40/35 ,  G06N3/04 ,  G06N3/08 ,  G06N5/01 ,  H04L51/02 ,  H04L51/18 ,  H04L51/52 ,  H04M3/42382 ,  H04M3/5141 ,  G06N3/042 ,  G06Q10/107 ,  G06Q10/1053 ,  G06Q30/01 ,  H04L67/02 ,  H04L67/306 ,  H04M3/5183

Abstract: The third-party company may provide a user interface to a customer to submit a customer support request regarding a first company. The third-party company may receive a customer identifier from the first device and may request prediction data from the first company using the customer identifier. The third-party company may process the prediction data to predict a customer support request of the customer and generate user interface data corresponding to the predicted customer support request. The user interface data may be transmitted to the user interface before a customer support request from the customer is received.

公开(公告)号：US11785139B2

公开(公告)日：2023-10-10

申请号：US17375663

申请日：2021-07-14

Applicant: Farhad Arshad

Inventor： Farhad Arshad

IPC: H04M3/42 ,  H04M3/436 ,  H04M3/533

CPC classification number: H04M3/4211 ,  H04M3/42093 ,  H04M3/42374 ,  H04M3/42382 ,  H04M3/4365 ,  H04M3/53333

Abstract: An example method comprising receiving a plurality of categories of availability statuses, receiving a plurality of categories of different contact groups, identifying, for each contact, at least one contact group, receiving a plurality of rules for call handling, each of the plurality of rules being associated with at least one of the different availability statuses and at least one of the different contact groups, receiving a telephone call from a first caller, identifying a caller identifier of the first caller, determining a contact group of the first caller, determining a current availability status of the recipient, identifying an applicable rule based on the contact group of the first caller and the current availability status of the recipient, selecting an audio prompt based on the applicable rule, and presenting the audio prompt to the first caller based on the applicable rule, the audio prompt indicating a preference of communication.

公开(公告)号：US11722596B2

公开(公告)日：2023-08-08

申请号：US16287359

申请日：2019-02-27

Applicant: YAHOO ASSETS LLC

Inventor： Anshuman Kumar ,  Rajiv Srivatsa ,  Sandeep Datar

IPC: H04M3/42 ,  H04W4/14 ,  H04L51/066 ,  H04M3/533

CPC classification number: H04M3/42382 ,  H04L51/066 ,  H04W4/14 ,  H04M3/533 ,  H04M2203/2044 ,  H04M2203/2061 ,  H04M2203/652

Abstract: Method and system for group communication across electronic mail users and feature phone users. A method for receiving electronic mails on a feature phone includes receiving a text message on the feature phone in response to a first electronic mail. The method also includes calling a telephonic number embedded in the text message to listen to an audio clip of the first electronic mail and providing a voice input as a response to the first electronic mail. The system includes a feature phone that receives a plurality of electronic mails. The system also includes one or more electronic devices, and a communication interface in electronic communication with the feature phone and the one or more electronic devices. The system further includes a memory that stores instructions, and a processor responsive to the instructions to receive a text message in response to an electronic mail transmitted by an electronic mail user.

公开(公告)号：US11716426B2

公开(公告)日：2023-08-01

申请号：US17017560

申请日：2020-09-10

Applicant: Apple Inc.

Inventor： Xudong Liu ,  Guozhi Huang ,  Jonathon Sodos

IPC: H04M15/00 ,  H04M3/42 ,  H04M1/27457

CPC classification number: H04M15/7556 ,  H04M1/27457 ,  H04M3/42382 ,  H04M2203/6081

Abstract: This application sets forth techniques for managing phone number-based user accounts. According to some embodiments, a server computing device can be configured to carry out the steps of (1) receiving, from a first client computing device, a request to create a user account based on a phone number, (2) in response to authenticating that the first client computing device is associated with the phone number: creating the user account based on the phone number, creating a hidden contact address based on the phone number, and assigning the hidden contact address to the user account, and (3) in response to receiving a notification that a second client computing device is associated with the phone number: requiring the user account to be updated to be based on a different phone number, or assigning, to the user account, a visible contact address based on the phone number.

公开(公告)号：US11716421B2

公开(公告)日：2023-08-01

申请号：US17831475

申请日：2022-06-03

Applicant: Capital One Services, LLC

Inventor： Cruz Vargas ,  Phoebe Atkins ,  Rajko Ilincic ,  Matthew Peroni ,  Lin Ni Lisa Cheng ,  Deny Daniel

IPC: H04M3/523 ,  G06N20/00 ,  G10L25/63 ,  H04M3/51 ,  H04M3/42

CPC classification number: H04M3/5233 ,  G06N20/00 ,  G10L25/63 ,  H04M3/42348 ,  H04M3/42382 ,  H04M3/5175 ,  H04M3/5237 ,  H04M2203/408

Abstract: A system may receive an indication that a user is accessing an ATM, receive, from the ATM, average session duration data over a predetermined period, generate, using a machine learning model, a busyness score for the ATM based on the average session duration data over the predetermined period, and determine whether the busyness score for the ATM exceeds a busyness score threshold. When the busyness score for the ATM does not exceed the busyness score threshold, the system may cause the ATM to present, via a first graphical user interface, a default ATM experience. When the busyness score for the ATM exceeds the busyness score threshold, the system may cause the ATM to present via, a second graphical user interface, a busy ATM experience.

公开(公告)号：US20190253377A1

公开(公告)日：2019-08-15

申请号：US16391279

申请日：2019-04-22

Applicant: Glympse, Inc.

Inventor： Bryan Trussel ,  Stephen Miller ,  James Stanton ,  Jason Kiemeg ,  Craig Link

IPC: H04L12/58 ,  H04M3/533 ,  G01C21/00 ,  G01C21/36 ,  G01C21/34 ,  H04W4/12 ,  H04W4/02 ,  H04M3/42

CPC classification number: H04L51/20 ,  G01C21/00 ,  G01C21/3438 ,  G01C21/3614 ,  G01C21/362 ,  H04L51/04 ,  H04L51/046 ,  H04L51/24 ,  H04L51/32 ,  H04M1/72547 ,  H04M1/72572 ,  H04M3/42348 ,  H04M3/42382 ,  H04M3/533 ,  H04W4/02 ,  H04W4/024 ,  H04W4/025 ,  H04W4/12 ,  H04W4/14

Abstract: A mobile application for integrating a location sharing event with a messaging platform such as a text messaging or email platform allows users to be prompted about location sharing when at least a part of the message includes location or time information. In one embodiment, the mobile application takes the form of an integrated location sharing application that parses the message to discern the relevant location or time information. The application may also provide a notification of a future event and may optionally generate a location sharing event based on the notification. In another embodiment, the application permits interactive route sharing between at least two computing devices.