Abstract:
Methods and systems for identifying intended recipients of remarks from a speaker in a communications session established among a plurality of participant devices are provided herein. In some embodiments, a method for identifying intended recipients of remarks from a speaker in a communications session established among a plurality of participant devices may include receiving an indication of a first participant to whom remarks are to be addressed; determining identification information associated with the first participant; and transmitting the identification information associated with the first participant to one or more of the plurality of participant devices.
Abstract:
Methods and systems for detecting a change in contact information are provided herein. In some embodiments, a method for detecting a change in contact information may include sending a request including a communication identifier stored in an address book associated with a first user, receiving, responsive to the request, a first identifier associated with the communication identifier, and comparing the first identifier received with a second identifier stored in association with the communication identifier.
Abstract:
A method and system for integrating telecommunication session output with one or more applications are provided herein. The method for integrating telecommunication session output with one or more applications includes communicating with one or more second devices in a telecommunication session using a first application disposed on a first device; tracking attributes associated with the telecommunication session; recording at least a portion of the telecommunication session on the first device to produce a session recording; and storing the attributes and at least one of the session recording, or a text transcription of the session recording in a second application on the first device.
Abstract:
Systems and methods for determining an interval for the transmission of keep alive messages that will prevent a pinhole of a data network interface device from closing are driven by a software client on a computing device. The software client informs a network server of a first time interval, and the server uses the first time interval to send communications to the computing device that trigger the computing device to send keep alive messages to the server. If the first time interval does not result in the pinhole closing, the software client instructs the network server to send messages to the computing device that trigger the computing device to send keep alive messages to the server according to a second, longer time interval. This process repeats until the pinhole ultimately closes, and then the last interval that did not cause the pinhole to close is selected for use.
Abstract:
Systems and methods for determining an interval for the transmission of keep alive messages that will prevent a pinhole of a data network interface device from closing are driven by a software client on a computing device. The software client informs a network server of a first time interval, and the server uses the first time interval to send communications to the computing device that trigger the computing device to send keep alive messages to the server. If the first time interval does not result in the pinhole closing, the software client instructs the network server to send messages to the computing device that trigger the computing device to send keep alive messages to the server according to a second, longer time interval. This process repeats until the pinhole ultimately closes, and then the last interval that did not cause the pinhole to close is selected for use.
Abstract:
Methods and systems for managing voicemail operations are provided here. In some embodiments a method for managing voicemail operations may include establishing a first call over a first telecommunication session with a voicemail system, transmitting message data over the first telecommunication session to be recorded in a voicemail message on the voicemail system, receiving a second call over a second telecommunication session while the first telecommunication session is active, and sending a first notification to the voicemail system to manage the recording of the voicemail message prior to establishing the second call over the second telecommunication session.
Abstract:
A method and apparatus for gaining access to communication services includes receiving an initial inquiry for communication service access, collecting equipment information based upon the initial inquiry, sending a non-voice communication to said equipment and receiving a request from said equipment to obtain communication service access. The apparatus includes a system having one or more controllers for performing communication service access.
Abstract:
IP telephony communications are conducted by sending both audio data produced by a CODEC that represents received spoken audio input, and a textual representation of the spoken audio input. A receiving device utilizes the textual representation of the spoken audio input to help recreate the spoken audio input when a portion of the CODEC data is missing. The textual representation can be generated by a speech-to-text function. Alternatively, the textual representation can be a notation of extracted phonemes.
Abstract:
The present technology is directed to systems and methods for integrating route and rank information into call detail records. The system receives information relating to a communication that is established between a first communication device and a second communication device. The information includes routing information for the established communication that includes at least a route identifier and a rank identifier. The system records the received route identifier and the rank identifier in a call detail record that is generated for the established communication. The route and rank information may be analyzed to for various purposes including troubleshooting and quality improvement.
Abstract:
A system and method for making a VoIP-based and other types of group calls includes a user interface adapted for use by a group call administrator via the Internet, a database manager connected to the user interface, a database connected to the database manager. Establishing one or more caucuses within the group call at a central location includes establishing the group call between an administrator and invitees to the group call where the administrator and the invitee are assigned to caucuses as members of the caucus. In the method, the central location receives a caucus request from the administrator, the caucus request identifying a first caucus and a control feature. The control feature is executed on the members of the first caucus and not to invitees of the conference call that are not members of the first caucus.