Abstract:
A method and apparatus are provided for measuring a call handling efficiency of a call center. The method includes the steps of measuring a touch-point indicia for a call and adding the measured indicia to a touch point history of the call.
Abstract:
A data protector for telephony test equipment, comprising a relay for selectively connecting the telephony test equipment to a telecommunication line, and electronic circuitry. The electronic circuitry includes a detector portion adapted for detecting signals within a continuous band of frequencies present on the telecommunication line, and a microcontroller. The microcontroller has a frequency counter function for determining whether data is present on the telecommunication line, a relay connect control function for selectively controlling the relay to connect the telephony test equipment to the telecommunication line, and an alert operator function for producing a signal if the detected frequency is above a predetermined threshold. A method for preventing telephony test equipment from unintentionally disrupting signals on telecommunication lines, comprising the steps of: providing a relay between the telecommunication test equipment and the telecommunication line; providing electronic circuitry including a single band frequency counter; determining whether data signals are present on the telecommunication line using the single band frequency counter; in response to determining that data signals are not present on the line, closing the relay to connect the telecommunication test equipment to the telecommunication line; and in response to determining that data signals are present on the line, providing an indication to the technician that data is present and preventing connection between the telecommunication test equipment and the telecommunication line.
Abstract:
A method for detecting faults, in particular transient faults which cannot be verified which occur in an electrical unit, such as a switching device, by means of a fault counter which, when a fault occurs, counts by a specific first counting value in a first counting direction and which, at specific times, in each case counts by a second counting value in an opposite second counting direction in the situation where no faults have occurred within the relevant time interval. A precautionary alarm signal is triggered on reaching a first counting threshold value in the first counting direction. A second alarm signal, in conjunction with the monitored unit being switched off, is produced on reaching or exceeding a second counting threshold value, which is higher than the first counting threshold value.
Abstract:
The invention relates to a method of handling the event recordings in a service database system. The database comprises measurement tables (MT) which include consecutive rows (Ri). So that the length of the recording interval can be changed at any time without interrupting the measurement, the system (a) maintains a time value which corresponds to the following expected changing moment of the recording interval and compares the current clock time value to the value of the expected changing moment to detect the changing moment of the recording interval, and (b) updates the time value of the expected changing moment and the length of the current recording interval according to the new time value of the changing moment as a response to the change in the length of the recording interval.
Abstract:
An application module associated with a terminating telecommunication exchange serving a particular called party subscriber maintains data reflecting the number of call setups attempted by a calling party subscriber toward the restricted or barred called party subscriber. In case the number of call setups attempted by the calling party subscriber within a predefined time period reaches a certain threshold level, an incoming call connection is effectuated toward the otherwise restricted called party subscriber. As a result, even if the called party subscriber has a do not disturb (DND) call barring subscriber feature activated, emergency or urgent calls repeatedly made toward the called party subscriber are allowed to be terminated thereto.
Abstract:
Method and System for determining when a threshold condition representing the occurrence of a user specified number of events for a monitored activity has occurred within a specified time interval. For each threshold condition that is monitored, storage is allocated to save a number of timestamps equal to the specified number of events, with each timestamp representing the time of occurrence of an associated event. After all allocated storage locations for the threshold condition have been filled, a test is made with the occurrence of each new event to determine if the difference between the new timestamp and a designated stored timestamp is less than or equal to the specified time interval. Meeting this test represents detection of the threshold condition and results in the execution of specified automation actions.
Abstract:
Disclosed is a multi-mode communication notification system and method for improving communication between an inmate and a third party by enabling a third party to send a web-initiated contact request for a specific inmate and further allowing the inmate to check his/her contact requests or be automatically notified of contact requests. Additionally, the system electronically notifies the third party when the specific inmate has been notified of the contact request. Further, the system notifies the third party if they have missed a call from the specific inmate.
Abstract:
A communication apparatus for performing automatic reception processing of a calling signal received on a telephone line, by power supplied from a first power supply, includes an image processing unit, a detection unit, a counting unit, and a power supply control unit. The image processing unit performs image processing on image data received over the telephone line, by power supplied from a second power supply. The detection unit detects a calling signal received on the telephone line, by power supplied from the first power supply, while power supplied from the second power supply is stopped. The counting unit counts the number of calling signals detected by the detection unit. The power supply control unit starts supply of power from the second power supply on the basis that the number of detected calling signals counted by the counting unit reaches a predetermined number.
Abstract:
Systems and methods for providing a customizable call handling. The system can include a customizable graphical user interfaces (GUIs) to enable users to reject calls, accept calls, send a customized text message, or place calls on hold when handling one or more incoming calls. The system can enable the user to choose between multiple tabs for call handling. The system can also enable the user to customize where certain features appear in the GUI, including a customizable home screen for frequently user features. The system can enable customized text messaging to differentiate between customers or to differentiate between business and personal contacts. The system can also include machine learning algorithms to customize the GUI based on user's previous actions.
Abstract:
Disclosed is a multi-mode communication notification system and method for improving communication between an inmate and a third party by enabling a third party to send a web-initiated contact request for a specific inmate and further allowing the inmate to check his/her contact requests or be automatically notified of contact requests. Additionally, the system electronically notifies the third party when the specific inmate has been notified of the contact request. Further, the system notifies the third party if they have missed a call from the specific inmate.