公开(公告)号：US20210195442A1

公开(公告)日：2021-06-24

申请号：US17195788

申请日：2021-03-09

Applicant: Plume Design, Inc.

Inventor： Nipun Agarwal ,  William J. McFarland ,  Yoseph Malkin ,  Na Hyun Ha ,  Yusuke Sakamoto ,  Sai Venkatraman ,  Sandeep Eyyuni ,  Rohit Thadani ,  Adam Hotchkiss

IPC: H04W24/02 ,  H04L12/26 ,  H04L12/24

Abstract: System and methods include obtaining Wi-Fi network data, over the Internet, associated with a plurality of Wi-Fi networks each Wi-Fi network having one or more access points and each Wi-Fi network being associated with a customer of one or more service providers and obtaining customer data for each customer associated with the plurality of Wi-Fi networks, the customer data including call-ins made by customers; aggregating and filtering the data; analyzing the aggregated and filtered data including correlating the call-ins made by customers to the Wi-Fi network data; predicting customer call-ins based on correlations made between the call-ins made by customers and the Wi-Fi network data; and initiating a customer outreach workflow prior to a predicted customer call-in.

公开(公告)号：US20210144567A1

公开(公告)日：2021-05-13

申请号：US16678362

申请日：2019-11-08

Applicant: Plume Design, Inc.

Inventor： Kunal Goswami ,  William McFarland ,  Manikanden Balakrishnan ,  Adam Hotchkiss

IPC: H04W24/08 ,  H04L12/24 ,  H04W24/10 ,  H04W84/12 ,  H04W24/02 ,  H04W24/04

Abstract: Systems and methods include obtaining operational data for a Wi-Fi network including one or more access points providing wireless connectivity to one another and to one or more Wi-Fi client devices; determining a Quality of Experience (QoE) measurement from the operational data for each of the one or more access points and the one or more Wi-Fi client devices; and providing a display of associated QoE measurements for the one or more access points and the one or more Wi-Fi client devices. The systems and methods can include providing the display in real-time or near real-time to troubleshoot or debug operations of the Wi-Fi network.

公开(公告)号：US10708126B2

公开(公告)日：2020-07-07

申请号：US15463321

申请日：2017-03-20

Applicant: Plume Design, Inc.

Inventor： Aman Singla ,  Paul White ,  Adam Hotchkiss ,  Balaji Rengarajan ,  William McFarland ,  Sameer Vaidya ,  Evan Jeng ,  Murugesan Guruswamy

IPC: H04L12/24 ,  H04W12/06 ,  H04L29/08 ,  H04W24/08 ,  H04W84/12

Abstract: Systems and methods implemented by a cloud-based controller to control a Wi-Fi network with a plurality of access points include obtaining measurements from the Wi-Fi network; determining a configuration of the Wi-Fi network based on the measurements, wherein the configuration comprises a topology of the Wi-Fi network and the topology comprises the plurality of access points selectively interconnected to one another via backhaul links; and providing the configuration to the Wi-Fi network for implementation thereof.

公开(公告)号：US11871249B2

公开(公告)日：2024-01-09

申请号：US17071015

申请日：2020-10-15

Applicant: Plume Design, Inc.

Inventor： Nipun Agarwal ,  William J. McFarland ,  Yoseph Malkin ,  Na Hyun Ha ,  Yusuke Sakamoto ,  Sai Venkatraman ,  Sandeep Eyyuni ,  Rohit Thadani ,  Adam Hotchkiss

IPC: H04W24/02 ,  H04L43/0876 ,  H04L41/0253 ,  H04L41/12 ,  H04L41/14 ,  H04L43/045 ,  H04L41/22 ,  H04W84/12 ,  H04L41/147 ,  H04L43/0882 ,  H04L43/0888 ,  H04L43/0894

CPC classification number: H04W24/02 ,  H04L41/0253 ,  H04L41/12 ,  H04L41/14 ,  H04L41/22 ,  H04L43/045 ,  H04L43/0876 ,  H04L41/147 ,  H04L43/0882 ,  H04L43/0888 ,  H04L43/0894 ,  H04W84/12

Abstract: System and methods include obtaining data, over the Internet, associated with a plurality of Wi-Fi networks each Wi-Fi network having one or more access points and each Wi-Fi network being associated with a customer of one or more service providers; aggregating and filtering the data; analyzing the aggregated and filtered data based on one or more use cases; determining any of predictions and alerts for the one or more use cases based on the analyzing; and performing one or more actions based on the any of predictions and alerts.

公开(公告)号：US11689925B2

公开(公告)日：2023-06-27

申请号：US15825242

申请日：2017-11-29

Applicant: Plume Design, Inc.

Inventor： Adam Hotchkiss ,  Aman Singla ,  Abhishek Kumar ,  Nate Amarose ,  Paul White ,  Michal Kazior ,  Mladen Barjaktarevic ,  Sameer Vaidya

IPC: H04W12/08 ,  H04L9/40 ,  H04W12/06 ,  H04W48/06 ,  H04W12/04

CPC classification number: H04W12/08 ,  H04L63/107 ,  H04W12/06 ,  H04W48/06 ,  H04L63/083 ,  H04L63/0823 ,  H04W12/04

Abstract: A Wi-Fi network includes one or more access point devices configured to connect to one or more devices; wherein the Wi-Fi network is designated by a Service Set Identifier (SSID); wherein each Wi-Fi client device accesses the Wi-Fi network using the SSID and a key of a plurality of keys each being a password or certificate for the Wi-Fi network; and wherein each of the plurality of keys designates an access zone of a plurality of access zones each defining rules for network and/or device access such that the one or more access point devices provide selective access based on which of the plurality of keys is used for each of the one or more devices.

公开(公告)号：US20210029559A1

公开(公告)日：2021-01-28

申请号：US17071015

申请日：2020-10-15

Applicant: Plume Design, Inc.

Inventor： Nipun Agarwal ,  William J. McFarland ,  Yoseph Malkin ,  Na Hyun Ha ,  Yusuke Sakamoto ,  Sai Venkatraman ,  Sandeep Eyyuni ,  Rohit Thadani ,  Adam Hotchkiss

IPC: H04W24/02 ,  H04L12/26 ,  H04L12/24

Abstract: System and methods include obtaining data, over the Internet, associated with a plurality of Wi-Fi networks each Wi-Fi network having one or more access points and each Wi-Fi network being associated with a customer of one or more service providers; aggregating and filtering the data; analyzing the aggregated and filtered data based on one or more use cases; determining any of predictions and alerts for the one or more use cases based on the analyzing; and performing one or more actions based on the any of predictions and alerts.

公开(公告)号：US10687227B2

公开(公告)日：2020-06-16

申请号：US15782912

申请日：2017-10-13

Applicant: Plume Design, Inc.

Inventor： Evan Rusackas ,  Robert Miller ,  Patrick Li ,  Adam Hotchkiss ,  Aman Singla ,  William McFarland

IPC: H04W24/02 ,  H04L12/26 ,  H04L12/24 ,  H04W84/12

Abstract: System and methods for managing a Wi-Fi network of a plurality of Wi-Fi networks from a cloud-based Network Operations Control (NOC) dashboard include, subsequent to creating an account for a user of the Wi-Fi network, receiving data associated with the Wi-Fi network from the one or more access points; providing a display associated with the Wi-Fi network based on the data, wherein the display comprises a network topology and one or more tabs providing information related to operation of the Wi-Fi network; updating the display based on one or more inputs received, wherein the updating updates one or more of the network topology and the one or more tabs; and performing one or more operations via the NOC dashboard to one of manage, control, and troubleshoot the Wi-Fi network.

公开(公告)号：US12231924B2

公开(公告)日：2025-02-18

申请号：US18392320

申请日：2023-12-21

Applicant: PLUME DESIGN, INC.

Inventor： Nipun Agarwal ,  William J. Mcfarland ,  Yoseph Malkin ,  Na Hyun Ha ,  Yusuke Sakamoto ,  Sai Venkatraman ,  Sandeep Eyyuni ,  Rohit Thadani ,  Adam Hotchkiss

IPC: H04W24/02 ,  H04L41/0253 ,  H04L41/12 ,  H04L41/14 ,  H04L41/147 ,  H04L41/22 ,  H04L43/045 ,  H04L43/0876 ,  H04L43/0882 ,  H04L43/0888 ,  H04L43/0894 ,  H04W84/12

Abstract: System and methods include obtaining Wi-Fi network data, over the Internet, associated with a plurality of Wi-Fi networks each Wi-Fi network having one or more access points and each Wi-Fi network being associated with a customer of one or more service providers and obtaining customer data for each customer associated with the plurality of Wi-Fi networks, the customer data including call-ins made by customers; aggregating and filtering the data; analyzing the aggregated and filtered data including correlating the call-ins made by customers to the Wi-Fi network data; predicting customer call-ins based on correlations made between the call-ins made by customers and the Wi-Fi network data; and initiating a customer outreach workflow prior to a predicted customer call-in.

公开(公告)号：US11881991B2

公开(公告)日：2024-01-23

申请号：US17723657

申请日：2022-04-19

Applicant: Plume Design, Inc.

Inventor： Aman Singla ,  Paul White ,  Adam Hotchkiss ,  Balaji Rengarajan ,  William McFarland ,  Sameer Vaidya ,  Evan Jeng ,  Murugesan Guruswamy

IPC: H04L41/0806 ,  H04L41/12 ,  H04W12/06 ,  H04W12/062 ,  H04L41/0803 ,  H04L41/16 ,  H04L67/02 ,  H04W24/08 ,  H04W84/12

CPC classification number: H04L41/0806 ,  H04L41/0803 ,  H04L41/12 ,  H04L41/16 ,  H04L67/02 ,  H04W12/06 ,  H04W12/062 ,  H04W24/08 ,  H04W84/12

Abstract: Systems and methods include obtaining measurements from a Wi-Fi network that includes i) a plurality of access points interconnected to one another and at least one connected to a gateway, and ii) a plurality of Wi-Fi client devices that each connect to an access point of the plurality of access points; learning usage patterns in the Wi-Fi network through analysis with one or more machine learning algorithms; and providing a configuration to the Wi-Fi network based on the learned usage pattern where the configuration includes a topology of the plurality of access points.

公开(公告)号：US11855859B1

公开(公告)日：2023-12-26

申请号：US18348744

申请日：2023-07-07

Applicant: PLUME DESIGN, INC.

Inventor： Adam Hotchkiss ,  Malay Vadher ,  Krishna Kolakaluri ,  Divy Le Ray

IPC: H04L41/5022 ,  H04L41/0896

CPC classification number: H04L41/5022 ,  H04L41/0896

Abstract: Disclosed are systems and methods that provide a computerized application management framework that adaptively configures application usage and/or network parameters/characteristics at a location based on determined intelligence about the network, devices executing therein/therearound and behavioral patterns of users in/around the location. The disclosed framework can leverage information related to network capacity and coverage against network activity (e.g., upload/download, streaming, and the like) of devices connected to the network to determine i) which applications are to be prioritized, and/or ii) which devices operating such applications should be prioritized. Thus, the framework provides mechanisms for dynamically managing operations of devices connected to a network and applications executing on such devices that rely on such network connection, such that their network usage can be adaptively controlled to ensure network stability and integrity for prioritized operations.