公开(公告)号：US08515027B2

公开(公告)日：2013-08-20

申请号：US11448277

申请日：2006-06-07

Applicant: Shmuel Shaffer ,  Mukul Jain ,  Sanjeev Kumar ,  Labhesh Patel

Inventor： Shmuel Shaffer ,  Mukul Jain ,  Sanjeev Kumar ,  Labhesh Patel

IPC: H04M1/64 ,  H04B1/26

CPC classification number: H04M3/53366 ,  H04M3/385 ,  H04M2201/39 ,  H04M2201/41 ,  H04M2203/4554

Abstract: Techniques and systems for recalling voicemail messages from remote voicemail systems are disclosed. In one embodiment, a method for recalling a voicemail message from a target mailbox can include: accessing a voicemail system by a caller using a device; authenticating the caller using speaker verification; and deleting the voicemail message from the target mailbox. The target mailbox owner can be a member of the voicemail system, while the caller can be a non-member of that voicemail system. The device may be configured to support a telephony user interface (TUI), for example.

Abstract translation: 公开了用于从远程语音邮件系统调用语音邮件消息的技术和系统。 在一个实施例中，用于从目标邮箱调用语音邮件消息的方法可以包括：由呼叫者使用设备访问语音邮件系统; 使用说话人验证认证来电者; 并从目标邮箱中删除该语音邮件消息。 目标邮箱所有者可以是语音邮件系统的成员，而呼叫者可以是该语音邮件系统的非成员。 该设备可以被配置为支持例如电话用户界面（TUI）。

公开(公告)号：US08503621B2

公开(公告)日：2013-08-06

申请号：US11366859

申请日：2006-03-02

Applicant: Labhesh Patel ,  Sanjeev Kumar ,  Mukul Jain ,  Joseph F. Khouri

Inventor： Labhesh Patel ,  Sanjeev Kumar ,  Mukul Jain ,  Joseph F. Khouri

IPC: H04M11/00 ,  H04M11/10

CPC classification number: H04M3/16 ,  H04M3/5322 ,  H04M3/53333 ,  H04M2203/4536 ,  H04M2207/18

Abstract: A unified messaging system includes a unit to store a message operable to store a message sent to a user, the message having a selectable security attribute set to a one of a plurality of levels. A module associated with the unit operates to secure a voice channel used by the user to listen to the message when the selectable security level is set to a high level indicating encryption. It is emphasized that this abstract is provided to comply with the rules requiring an abstract that will allow a searcher or other reader to quickly ascertain the subject matter of the technical disclosure. It is submitted with the understanding that it will not be used to interpret or limit the scope or meaning of the claims.

Abstract translation: 统一消息收发系统包括存储可操作以存储发送给用户的消息的消息的单元，所述消息具有被设置为多个级别中的一个级别的可选安全属性。 与该单元相关联的模块操作以在可选安全级别被设置为指示加密的高级别时，保护用户使用的语音信道来收听该消息。 要强调的是，该摘要被提供以符合要求抽象的规则，允许搜索者或其他读者快速确定技术公开内容的主题。 提交它的理解是，它不会用于解释或限制权利要求的范围或含义。

公开(公告)号：US08494548B2

公开(公告)日：2013-07-23

申请号：US11942748

申请日：2007-11-20

Applicant: Shmuel Shaffer ,  Ramanathan T. Jagadeesan ,  Bich T. Nguyen ,  Gregory D. Pelton ,  Labhesh Patel

Inventor： Shmuel Shaffer ,  Ramanathan T. Jagadeesan ,  Bich T. Nguyen ,  Gregory D. Pelton ,  Labhesh Patel

IPC: H04W24/00

CPC classification number: H04L67/306 ,  H04L12/1818 ,  H04L12/185 ,  H04L51/04 ,  H04L67/14 ,  H04L67/18 ,  H04W4/02

Abstract: In one embodiment, a method includes receiving a request message from a requesting endpoint, where the request message requests a communication session corresponding to an area. An area-based group comprising one or more endpoints associated with the area is identified. The area-based group allows the endpoints to communicate with each other in the communication session. The requesting endpoint is added to the area-based group to allow the requesting endpoint to communicate with the one or more endpoints in the communication session.

Abstract translation: 在一个实施例中，一种方法包括从请求端点接收请求消息，其中请求消息请求对应于一个区域的通信会话。 识别包括与该区域相关联的一个或多个端点的基于区域的组。 基于区域的组允许端点在通信会话中彼此通信。 请求端点被添加到基于区域的组以允许请求端点与通信会话中的一个或多个端点进行通信。

公开(公告)号：US08488775B2

公开(公告)日：2013-07-16

申请号：US12962153

申请日：2010-12-07

Applicant: Shmuel Shaffer ,  Labhesh Patel ,  Robert T. Bell ,  Shantanu Sarkar

Inventor： Shmuel Shaffer ,  Labhesh Patel ,  Robert T. Bell ,  Shantanu Sarkar

IPC: H04M3/00

CPC classification number: H04M3/523 ,  H04M3/382 ,  H04M3/42221

Abstract: A method for recording automatic call distributor calls includes receiving from a caller a call for distribution to one of a plurality of agents and distributing the call to a first agent of the plurality of agents for handling. The method includes creating a call signature associated with the call for recording verification and recording communications of the call to a recording file. The method also includes embedding the call signature in the recording file.

Abstract translation: 用于记录自动呼叫分配器呼叫的方法包括从呼叫者接收分配给多个代理之一的呼叫并将呼叫分发给多个代理的第一代理进行处理。 该方法包括创建与用于记录验证的呼叫相关联的呼叫签名并将呼叫的通信记录到记录文件。 该方法还包括将呼叫签名嵌入到记录文件中。

公开(公告)号：US20130122882A1

公开(公告)日：2013-05-16

申请号：US13296225

申请日：2011-11-14

Applicant: Labhesh Patel ,  Sanjeev Kumar

Inventor： Labhesh Patel ,  Sanjeev Kumar

IPC: H04W24/00

CPC classification number: H04L41/0886 ,  H04L12/1403 ,  H04M15/80 ,  H04M15/8022 ,  H04M15/8033 ,  H04M15/8038 ,  H04M15/8044 ,  H04M15/83 ,  H04M15/85 ,  H04M15/851 ,  H04M15/88 ,  H04M15/882 ,  H04W4/24

Abstract: Disclosed is a method for tracking a wireless communication plan and plan usage to control access costs for a mobile communication device having a resident mobile device management agent comprising: determining a geographic location for the mobile communication device; if the geographic location is determined to be in a first wireless connection network, automatically provisioning a first wireless communication plan for the mobile communication device; and if the geographic location is determined to be in a second wireless connection network, automatically provisioning a second wireless communication plan for the mobile communication device.

Abstract translation: 公开了一种用于跟踪无线通信计划并计划使用以控制具有常驻移动设备管理代理的移动通信设备的接入成本的方法，包括：确定移动通信设备的地理位置; 如果所述地理位置被确定为在第一无线连接网络中，则自动地为所述移动通信设备提供第一无线通信计划; 并且如果所述地理位置被确定为在第二无线连接网络中，则自动地为所述移动通信设备提供第二无线通信计划。

公开(公告)号：US08406998B2

公开(公告)日：2013-03-26

申请号：US12030026

申请日：2008-02-12

Applicant: Shmuel Shaffer ,  Ramanathan T. Jagadeesan ,  Bich Tu Nguyen ,  Gregory D. Pelton ,  Labhesh Patel

Inventor： Shmuel Shaffer ,  Ramanathan T. Jagadeesan ,  Bich Tu Nguyen ,  Gregory D. Pelton ,  Labhesh Patel

IPC: G01C21/34

CPC classification number: G01C21/3492 ,  G01C21/3415 ,  G08G1/096811

Abstract: A method includes receiving a request to determine a route between a starting location and a destination location. The method also includes determining a first route between the starting location and the destination location using predictive traffic data for at least one location between the starting location and the destination location. The method further includes providing the first route.

Abstract translation: 一种方法包括接收确定起始位置和目的地位置之间的路线的请求。 该方法还包括使用用于起始位置和目的地位置之间的至少一个位置的预测业务数据来确定起始位置和目的地位置之间的第一路线。 该方法还包括提供第一路线。

公开(公告)号：US08299889B2

公开(公告)日：2012-10-30

申请号：US11999967

申请日：2007-12-07

Applicant: Sanjeev Kumar ,  Labhesh Patel ,  Shmuel Shaffer ,  Mukul Jain ,  Arturo A. Rodriguez

Inventor： Sanjeev Kumar ,  Labhesh Patel ,  Shmuel Shaffer ,  Mukul Jain ,  Arturo A. Rodriguez

IPC: G06F13/00

CPC classification number: G08C17/02 ,  G06K9/00885 ,  G08C2201/21 ,  G08C2201/30 ,  G08C2201/61 ,  H04N7/163 ,  H04N21/4223 ,  H04N21/43615 ,  H04N21/4415 ,  H04N21/4532 ,  H04N21/485

Abstract: An apparatus in one embodiment is operable to receive, from a remote control device associated with a video display device, biometric input of a user. Responsive to a match of the biometric input with stored biometric data of the user, the user is authenticated. The remote control device and/or the video display device are then configured based on user settings associated with the stored biometric data of the user. It is emphasized that this abstract is provided to comply with the rules requiring an abstract that will allow a searcher or other reader to quickly ascertain the subject matter of the technical disclosure.

Abstract translation: 一个实施例中的装置可操作以从与视频显示装置相关联的遥控装置接收用户的生物测定输入。 响应于生物识别输入与用户的存储的生物特征数据的匹配，用户被认证。 然后，基于与存储的用户的生物统计数据相关联的用户设置来配置遥控设备和/或视频显示设备。 要强调的是，该摘要被提供以符合要求抽象的规则，允许搜索者或其他读者快速确定技术公开的主题。

公开(公告)号：US08270593B2

公开(公告)日：2012-09-18

申请号：US11865307

申请日：2007-10-01

Applicant: Labhesh Patel ,  Mukul Jain ,  Shmuel Shaffer ,  Sanjeev Kumar

Inventor： Labhesh Patel ,  Mukul Jain ,  Shmuel Shaffer ,  Sanjeev Kumar

IPC: H04M3/00

CPC classification number: G10L17/26 ,  G10L21/0208 ,  G10L2021/065

Abstract: In an example embodiment, a system that appropriately routes calls to an agent at a contact center based on the agent's voice and/or hearing characteristics. The agent is selected by matching speech and hearing characteristics of a caller with the speech and hearing characteristics of an agent. In order to find the best match for the caller, the contact center determines if the caller is hearing impaired, and if so determines a suitable frequency range for the caller. If a match cannot be found, the agent's and/or caller's voice may be shifted in real time and adjusted to a frequency range that is best suited for the caller.

Abstract translation: 在示例实施例中，基于代理的语音和/或听觉特征，适当地将呼叫路由到联络中心的代理的系统。 通过将呼叫者的语音和听觉特征与代理的语音和听觉特征相匹配来选择代理。 为了找到呼叫者的最佳匹配，联络中心确定呼叫者是否听力受损，如果确定呼叫者的合适频率范围。 如果找不到匹配，代理和/或呼叫者的语音可能被实时移动并调整到最适合呼叫者的频率范围。

公开(公告)号：US08190568B2

公开(公告)日：2012-05-29

申请号：US11133915

申请日：2005-05-20

Applicant: Denise G. Caballero-McCann ,  Stephen Levy ,  John A. Toebes ,  Labhesh Patel ,  Shmuel Shaffer

Inventor： Denise G. Caballero-McCann ,  Stephen Levy ,  John A. Toebes ,  Labhesh Patel ,  Shmuel Shaffer

IPC: G06F7/00 ,  G06F17/00

CPC classification number: H04L67/24 ,  H04L29/06027 ,  H04L51/04 ,  H04L51/14 ,  H04L67/306 ,  H04L67/327 ,  H04M3/42374

Abstract: A system and method for providing interactive communications includes receiving a communication from an originator destined for a persona. An identity of the persona is determined and one or more rules associated with the identity of the persona is determined. Presence information of the persona is obtained. The communication is sent to the persona in accordance with the determination of the identity of the persona, the one or more rules associated with the identity, and the presence information of the persona.

Abstract translation: 用于提供交互式通信的系统和方法包括接收来自发往人的目的地的通信。 确定角色的身份，并确定与角色的身份相关联的一个或多个规则。 获得角色的存在信息。 根据角色身份的确定，与身份相关联的一个或多个规则以及角色的存在信息，将该通信发送到角色。

公开(公告)号：US08175007B2

公开(公告)日：2012-05-08

申请号：US11763330

申请日：2007-06-14

Applicant: Mukul Jain ,  Labhesh Patel ,  Sanjeev Kumar ,  Shmuel Shaffer

Inventor： Mukul Jain ,  Labhesh Patel ,  Sanjeev Kumar ,  Shmuel Shaffer

IPC: H04L12/28 ,  H04L12/66

CPC classification number: H04M3/42187 ,  G10L15/26 ,  G10L25/78 ,  H04M3/5232 ,  H04M3/56 ,  H04M2201/40 ,  H04M2203/2088 ,  H04M2203/5072 ,  H04M2242/04

Abstract: A method and system of prioritizing calls based on audio stream analysis includes receiving a plurality of calls, wherein each call comprises an audio stream. The audio stream associated with one of the calls is analyzed for pre-determined audio characteristics. The call is processed based on the audio characteristics of the call. A system for prioritizing calls includes a multipoint control unit for receiving calls. An audio stream capture system captures an audio stream from the calls. The audio stream is analyzed by the capture system according to one or more selected criteria and an urgency priority ranking is determined for each call. The calls are ranked in a queue database according to urgency priority. A controller manages the audio stream capture system, the audio analyzer and queue database computer system.

Abstract translation: 基于音频流分析对呼叫进行优先级排序的方法和系统包括接收多个呼叫，其中每个呼叫包括音频流。 与一个呼叫相关联的音频流被分析以获得预定的音频特征。 呼叫根据呼叫的音频特性进行处理。 用于优先呼叫的系统包括用于接收呼叫的多点控制单元。 音频流捕获系统捕获来自呼叫的音频流。 根据一个或多个所选标准，捕获系统分析音频流，并且为每个呼叫确定紧急度优先级排序。 呼叫根据紧急优先级排列在队列数据库中。 控制器管理音频流捕获系统，音频分析器和队列数据库计算机系统。