公开(公告)号：US20160212266A1

公开(公告)日：2016-07-21

申请号：US14809213

申请日：2015-07-25

Applicant: Micro Macro Assets, LLC

Inventor： Senraj Soundar

IPC: H04M3/523

CPC classification number: H04M3/51 ,  H04M3/5158 ,  H04M3/5183 ,  H04M3/5191 ,  H04M3/523 ,  H04M3/5235 ,  H04M3/54 ,  H04M3/58 ,  H04M2201/14 ,  H04M2201/36 ,  H04M2201/38 ,  H04M2203/357 ,  H04M2203/404

Abstract: A system and method for communicating with a customer via one or more communication modes is disclosed. The system includes a computer having a memory, and a processor configured by the memory to receive a batch notification that enables the computer to identify a batch of one or more customer records in the computer, for communicating in the near future, and to receive an identity notification that enables the computer to identify a customer that is being contacted or to be contacted in the near future. At least one customer record associated with the identified customer is part of the batch. A central data server provides the batch notification that enables the computer to identify the batch of one or more customer records, and provides the identity notification that enables the computer to identify the identified customer.

Abstract translation: 公开了一种用于经由一个或多个通信模式与客户进行通信的系统和方法。 该系统包括具有存储器的计算机和由存储器配置的处理器，用于接收批处理通知，使得计算机能够识别计算机中的一个或多个客户记录的批次，用于在不久的将来进行通信，并且接收 身份通知，使计算机能够识别在不久的将来被联系或被联系的客户。 与识别的客户相关联的至少一个客户记录是批次的一部分。 中央数据服务器提供批处理通知，使得计算机能够识别一个或多个客户记录的批次，并提供使计算机能够识别所识别的客户的身份通知。

公开(公告)号：US09369577B2

公开(公告)日：2016-06-14

申请号：US14526933

申请日：2014-10-29

Applicant: INTERACTIONS LLC

Inventor： Mazin Gilger

IPC: H04M3/493 ,  G10L17/14 ,  H04M3/42 ,  H04M3/51 ,  H04M3/38 ,  G10L17/04

CPC classification number: H04M3/4936 ,  G10L17/04 ,  G10L17/14 ,  H04M3/385 ,  H04M3/42221 ,  H04M3/51 ,  H04M2201/36 ,  H04M2201/41 ,  H04M2203/6045

Abstract: A method includes receiving a communication from a party at a voice response system and capturing speech spoken by the party during the communication. Then a processor creates a voice model of the party, the voice model being created by processing the speech, without notifying the party. The voice model is then stored to provide voice verification during a subsequent communication.

Abstract translation: 一种方法包括从语音响应系统中的一方接收通信，并且在通信期间捕获由该方通话的语音。 然后，处理器创建该方的语音模型，该语音模型是通过处理该语音而创建的，而不通知该方。 然后存储语音模型以在随后的通信期间提供语音验证。

公开(公告)号：US20160055859A1

公开(公告)日：2016-02-25

申请号：US14462898

申请日：2014-08-19

Applicant: QUALCOMM Incorporated

Inventor： Keir Finlow-Bates ,  Koushik Annapureddy

IPC: G10L21/02 ,  G10L25/90

CPC classification number: G10L21/0202 ,  G10L25/90 ,  H04M1/6008 ,  H04M1/656 ,  H04M3/42221 ,  H04M2201/36 ,  H04M2203/30 ,  H04M2250/62

Abstract: Methods, systems, and devices enable recovery of words spoken while a communication device is on mute during a voice call. A processor of the communication device or a network server may buffer audio segment in memory when the mute function is turned on. If the mute function is turned off soon after the input audio segment begins, or the processor recognizes from the spoken words that the speaker does not intend to be on mute, the processor may transmit to the third party participant a playback of at least one portion of the buffer in conjunction with turning off the mute function. Playback of the buffered audio segment may be sped up so that the playback catches up to current speech of the speaker. Buffering and playback of an input audio segment may be accomplished at the speaker's communication device or in a server within the communication network.

Abstract translation: 方法，系统和设备可以在通话设备在语音通话过程中静音时，恢复口语。 当静音功能打开时，通信设备或网络服务器的处理器可以缓冲存储器中的音频段。 如果静音功能在输入音频段开始后不久被关闭，或者处理器从口语中识别说话者不打算静音，则处理器可以向第三方参与者发送至少一个部分的播放 的缓冲区结合关闭静音功能。 缓冲音频段的播放可以被加速，使得播放赶上扬声器的当前语音。 可以在扬声器的通信设备或通信网络内的服务器中实现输入音频段的缓冲和回放。

公开(公告)号：US20160044162A1

公开(公告)日：2016-02-11

申请号：US14922160

申请日：2015-10-25

Applicant: AT&T Intellectual Property I, L.P.

Inventor： Geoffrey Zampiello

IPC: H04M3/42

CPC classification number: H04M3/42017 ,  H04L67/06 ,  H04M3/42068 ,  H04M3/42093 ,  H04M3/42178 ,  H04M2201/36

Abstract: Ring backs are provided for calls. When a call is placed to a called address, a ring back may be provided to a calling address. However, the ring back may be personalized to appeal to the calling address and/or to the called address.

Abstract translation: 提供铃声用于呼叫。 当呼叫被发送到被叫地址时，可以向呼叫地址提供回铃。 然而，回铃可以被个性化以呼吁呼叫地址和/或呼叫地址。

公开(公告)号：US20150237211A1

公开(公告)日：2015-08-20

申请号：US14705215

申请日：2015-05-06

Applicant: SATMAP International Holdings Ltd.

Inventor： Zia CHISHTI ,  Stuart J. SPOTTISWOODE ,  Christopher W. JONES

IPC: H04M3/523

CPC classification number: H04M3/5236 ,  H04M3/5158 ,  H04M3/5175 ,  H04M3/5183 ,  H04M3/5232 ,  H04M3/5233 ,  H04M3/5235 ,  H04M3/5238 ,  H04M2201/18 ,  H04M2201/36

Abstract: Techniques for handling contacts and agents in a contact center system are disclosed. In one particular embodiment, the techniques may be realized as a method for handling contacts and agents in a contact center system including identifying a plurality of agents ordered for assignment to a contact queue, and assigning a first out-of-order agent from the plurality of agents to a first contact that arrives at the contact queue based on information about the first contact.

Abstract translation: 公开了在联络中心系统中处理联系人和代理人的技术。 在一个具体实施例中，这些技术可以被实现为用于处理联络中心系统中的联系人和代理的方法，包括识别被排序用于分配到联系人队列的多个代理，以及从多个分配给第一无序代理 基于关于第一联系人的信息到达联系队列的第一联系人的代理。

公开(公告)号：US20150156292A1

公开(公告)日：2015-06-04

申请号：US14616336

申请日：2015-02-06

Applicant: RENESAS ELECTRONICS CORPORATION

Inventor： Takayuki SHINOHARA ,  Masatoshi KIMURA

IPC: H04M1/02

CPC classification number: G06F9/4403 ,  G06F3/061 ,  G06F3/0655 ,  G06F3/0679 ,  G06F7/725 ,  G06F13/385 ,  G06F13/4068 ,  G06F17/30091 ,  G06F2207/7228 ,  G06F2213/3806 ,  H04L9/003 ,  H04L9/3066 ,  H04L2209/08 ,  H04L2209/56 ,  H04M1/026 ,  H04M1/6505 ,  H04M1/72522 ,  H04M2201/36 ,  H04M2250/14

Abstract: A memory system is constituted of a file storage flash memory storing a control program required for a control portion and a large amount of data, and a random access memory storing a program used by the control portion and functioning as a buffer memory for received data. Thus, a memory system for a portable telephone capable of storing a large amount of received data at high-speed and allowing reading of the stored data at high-speed is provided.

Abstract translation: 存储器系统由存储控制部分所需的控制程序和大量数据的文件存储闪存组成，以及存储由控制部分使用并用作接收数据的缓冲存储器的程序的随机存取存储器。 因此，提供了一种能够高速存储大量接收数据并允许以高速读取所存储的数据的便携式电话的存储器系统。

公开(公告)号：US20150095484A1

公开(公告)日：2015-04-02

申请号：US14564001

申请日：2014-12-08

Applicant: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.

Inventor： Herbert Willi Artur RISTOCK ,  Sergey I. FEDEROV

IPC: H04L12/803 ,  H04L12/24

CPC classification number: H04L47/122 ,  H04L41/06 ,  H04L41/5064 ,  H04L45/08 ,  H04M3/5237 ,  H04M2201/10 ,  H04M2201/36

Abstract: A routing system includes a router, a statistics server (Stat Server) coupled to the router, receiving, processing and storing statistics related to event handling, and providing information regarding the statistics for use by routing intelligence in the router, and a first proxy data server coupled to the Stat Server and to a second proxy data server at a remote contact center over a network. The system is characterized in that the Stat Server receives event statistics regarding the local queue, and through the coupled first and second proxy data servers, event statistics regarding the remote queue, provides information related to the statistics to the router, and the router determines to route incoming events to local queue or to the remote queue based on the information provided.

Abstract translation: 路由系统包括路由器，与路由器相连的统计服务器（Stat Server），接收，处理和存储与事件处理相关的统计信息，以及提供关于通过路由智能的路由器使用的统计信息以及第一代理数据 服务器连接到Stat Server，并通过网络连接到远程联络中心的第二代理数据服务器。 该系统的特征在于Stat Server接收到关于本地队列的事件统计信息，并且通过耦合的第一和第二代理数据服务器，关于远程队列的事件统计信息，向路由器提供与统计信息相关的信息，并且路由器确定 基于所提供的信息将传入事件路由到本地队列或远程队列。

公开(公告)号：US08913720B2

公开(公告)日：2014-12-16

申请号：US13767460

申请日：2013-02-14

Applicant: AT&T Intellectual Property I, L.P.

Inventor： Mazin Gilbert

IPC: H04M3/38 ,  H04M3/51 ,  H04M3/42 ,  G10L17/04

CPC classification number: H04M3/4936 ,  G10L17/04 ,  G10L17/14 ,  H04M3/385 ,  H04M3/42221 ,  H04M3/51 ,  H04M2201/36 ,  H04M2201/41 ,  H04M2203/6045

Abstract: A method includes receiving a communication from a party at a voice response system and capturing verbal communication spoken by the party. Then a processor creates a voice model associated with the party, the voice model being created by processing the captured verbal communication spoken by the party. The creation of the voice model is imperceptible to the party. The voice model is then stored to provide voice verification of the party during a subsequent communication.

Abstract translation: 一种方法包括从语音响应系统的一方接收通信并捕获由该方所说的口头通信。 然后，处理器创建与该方相关联的语音模型，该语音模型是通过处理由该方所说出的所捕获的语言通信来创建的。 声音模式的创建是党无法察觉的。 然后存储语音模型以在随后的通信期间提供对方的语音验证。

公开(公告)号：US20140249922A1

公开(公告)日：2014-09-04

申请号：US14277446

申请日：2014-05-14

Applicant: MOCAPAY, INC.

Inventor： Douglas J. Hurst

IPC: G06Q30/02

CPC classification number: G06Q30/0255 ,  G06Q30/02 ,  G06Q30/0267 ,  H04M3/4211 ,  H04M3/4878 ,  H04M2201/36 ,  H04M2207/18

Abstract: Methods and systems for sending marketing messages to mobile-device users from a mobile-commerce platform are described. In various illustrative embodiments, a marketing message is transmitted to a mobile-device user before, during, or after a transaction between the mobile-device user's mobile device and the mobile-commerce platform. The marketing message can be generated and timed based on rules input to the mobile-commerce platform by a merchant and can be based on historical transaction data associated with the mobile-device user, transaction parameters associated with a current or a most-recently-completed transaction involving the mobile-device user, a transaction type of a current or a most-recently-completed transaction involving the mobile-device user, or a combination thereof, depending on the particular embodiment,

Abstract translation: 描述了从移动商务平台向移动设备用户发送营销消息的方法和系统。 在各种说明性实施例中，在移动设备用户的移动设备和移动商务平台之间的交易之前，期间或之后，向移动设备用户传送营销消息。 可以基于商家输入到移动商务平台的规则来生成和定时营销消息，并且可以基于与移动设备用户相关联的历史交易数据，与当前或最近完成的交易参数相关联的交易参数 取决于具体实施例，涉及移动设备用户的事务，涉及移动设备用户的当前或最近完成的交易的交易类型或其组合，

公开(公告)号：US08819347B2

公开(公告)日：2014-08-26

申请号：US13467663

申请日：2012-05-09

Applicant: Christopher R. Rodriguez

Inventor： Christopher R. Rodriguez

IPC: G06F12/00 ,  H04M3/53 ,  H04L12/58

CPC classification number: H04M3/53 ,  G06F9/544 ,  H04L51/38 ,  H04M2201/36 ,  H04M2207/18

Abstract: A method of passing message data from a first device to a second device in a software defined radio (SDR) apparatus. A shared memory is defined in the apparatus for access by either one of the first and the second devices. A priority message originating from one of the devices and destined to the other device is loaded into a buffer of the shared memory, and the address of the buffer is passed to the other device. The message in the buffer of the shared memory is then accessed directly from the other device.

Abstract translation: 一种在软件定义无线电（SDR）装置中将消息数据从第一设备传递到第二设备的方法。 在用于由第一和第二设备中的任何一个进行访问的装置中定义共享存储器。 从一个设备发送并发往另一个设备的优先级消息被加载到共享存储器的缓冲器中，并且缓冲器的地址被传递到另一个设备。 然后，直接从其他设备访问共享内存的缓冲区中的消息。