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    Negotiated routing in telephony systems
    21.
    发明授权
    Negotiated routing in telephony systems 失效

    公开(公告)号：US07020264B1

    公开(公告)日：2006-03-28

    申请号：US09661181

    申请日：2000-09-13

    Applicant: Igor Neyman ,  Alec Miloslavsky

    Inventor： Igor Neyman ,  Alec Miloslavsky

    IPC: H04M3/42 ,  H04M3/523 ,  H04M7/00

    CPC classification number: H04M3/5183 ,  H04M3/02 ,  H04M3/4211 ,  H04M3/436 ,  H04M3/46 ,  H04M3/465 ,  H04M3/5191 ,  H04M3/523 ,  H04M3/5235 ,  H04M2201/12

    Abstract: A telephone call distribution system for determining destination for an incoming telephone call in a telephony network including a service control point (SCP) operates with a plurality of workstations each comprising a telephone coupled to the telephony network and a proximate computer station having a video display unit (PC/VDU), the PC/VDU connected to the SCP via a wide area network (WAN), and a personal router associated with each PC/VDU. The SCP broadcasts data pertaining to the incoming telephone call and a request for a destination to individual ones of the PC/VDUs via the WAN, and the personal routers negotiate a destination based on individual routing rules and the data pertaining to the call. At least one of the individual routers responds to the SCP with a destination for the call. In some instances the workstations are associated with a call center, and the call center may be CTI-enhanced. Individual routers in this instance may be executed on a server on a local area network connecting workstations at the call center, the server providing individual routers to workstations in a client-server relationship.

    Integrated telephony network combining a packet data network and a dedicated—connection network
    25.
    发明授权
    Integrated telephony network combining a packet data network and a dedicated—connection network 有权
    组合分组数据网络和专用连接网络的集成电话网络

    公开(公告)号：US06459697B1

    公开(公告)日：2002-10-01

    申请号：US09191276

    申请日：1998-11-12

    Applicant: Igor Neyman

    Inventor： Igor Neyman

    IPC: H04L1266

    CPC classification number: H04M7/1205 ,  H04L12/6418 ,  H04L45/04 ,  H04L47/24 ,  H04L2012/6472 ,  H04M3/493 ,  H04M3/5183 ,  H04M3/5191 ,  H04M3/523 ,  H04M3/58 ,  H04M2207/12 ,  H04Q3/0045 ,  H04Q3/64 ,  H04Q2213/13034 ,  H04Q2213/13072 ,  H04Q2213/13093 ,  H04Q2213/1322 ,  H04Q2213/13345 ,  H04Q2213/13377 ,  H04Q2213/13389

    Abstract: An integrated telephony network includes both a connection-oriented switched telephony (COST) network and a data network telephony (DNT) network, the two networks connected by a dual-ported interactive voice response (IVR) server, the ports adapted to communicate with callers from each network, and a dual-ported translating bridge unit adapted to bi-directionally translate between the data protocols of the connected networks. Each network has at least one service control point (SCP) connected to the IVR, and calls received in either network are routed by connecting callers to the IVR for eliciting information from the caller, and then further routing either in the receiving network or over the translating bridge unit into and through the opposite network according to the information elicited from the caller. An SCP in the DNT network is implemented by connecting a computer-telephony integration (CTD) server to at least one IP router in the DNT. The DNT network may be the Internet and the COST network can be any publicly-switched telephone network.

    Abstract translation: 集成电话网络包括面向连接的交换电话（COST）网络和数据网络电话（DNT）网络，两个网络由双端口交互语音响应（IVR）服务器连接，适用于与呼叫者通信的端口 以及双端口转换桥接器单元，其适于在所连接的网络的数据协议之间进行双向转换。 每个网络具有连接到IVR的至少一个服务控制点（SCP），并且在任一网络中接收到的呼叫通过将呼叫者连接到IVR来路由来自呼叫者的信息，然后在接收网络中或在 根据来自呼叫者的信息将桥接单元转换到相对的网络中并通过相对的网络。 通过将计算机电话集成（CTD）服务器连接到DNT中的至少一个IP路由器来实现DNT网络中的SCP。 DNT网络可以是因特网，并且COST网络可以是任何公共交换电话网络。

    Apparatus and Methods for Coordinating Telephone and Data Communications
    27.
    发明申请
    Apparatus and Methods for Coordinating Telephone and Data Communications 审中-公开
    用于协调电话和数据通信的装置和方法

    公开(公告)号：US20080043728A1

    公开(公告)日：2008-02-21

    申请号：US11924773

    申请日：2007-10-26

    Applicant: Alec Miloslavsky ,  Konstantin Kishinsky ,  Nikolay Anisimov ,  Gregory Pogossiants ,  Pavel Postupalski ,  Yuri Shtivelman ,  Oleg Turovsky ,  Oleg Bondarenko ,  Igor Neyman ,  Douglas Gisby ,  Paul Cronin

    Inventor： Alec Miloslavsky ,  Konstantin Kishinsky ,  Nikolay Anisimov ,  Gregory Pogossiants ,  Pavel Postupalski ,  Yuri Shtivelman ,  Oleg Turovsky ,  Oleg Bondarenko ,  Igor Neyman ,  Douglas Gisby ,  Paul Cronin

    IPC: H04M3/42

    CPC classification number: H04M3/5237 ,  G06Q10/107 ,  H04M3/5191 ,  H04M7/0027

    Abstract: A computerized telephony call center for serving a customer base has a central switch connected to a plurality of telephones at operator workstations and adapted to route calls to individual ones of the telephones, and also connected to a public switched telephone network, and a first processor connected to the central switch by a high-speed data link and to the telephone network by a digital network connection. The first processor is adapted to monitor transactional activity of the central switch, to process the activity information according to selected routines in the processor, and to communicate processed information to a second processor over the digital network connection. The digital network connection may be a TCP\IP connection. In a preferred embodiment the first processor is connected by a local area network (LAN) to network interfaces including a video display unit (VDU) and input apparatus proximate individual ones of the plurality of telephones connected to the central switch. In some embodiments the LAN is also connected to a data server running an instance of a database. In other embodiments the call center, and other similar call centers are all part of a call routing system wherein calls are routed from Service Control Points to call centers over telephone lines, and data is routed to the call centers over a separate digital network connection between processors coupled to the Service Control Points and to the call center central switches. In various embodiments aspects of the invention apply to Internet protocol network telephony (IPNT) calls as well as to conventional telephony calls.

    Abstract translation: 用于服务于客户群的计算机化电话呼叫中心具有连接到操作员工作站处的多个电话的中央交换机，并且适于将呼叫路由到个人电话，并且还连接到公共交换电话网络，以及连接到第一处理器 通过高速数据链路到达中央交换机，并通过数字网络连接到电话网络。 第一处理器适于监测中央交换机的事务活动，以根据处理器中的选定例程处理活动信息，并且通过数字网络连接将经处理的信息传送到第二处理器。 数字网络连接可能是TCP \ IP连接。 在优选实施例中，第一处理器通过局域网（LAN）连接到包括视频显示单元（VDU）的网络接口和靠近连接到中央交换机的多个电话中的单个电话的输入设备。 在一些实施例中，LAN也连接到运行数据库实例的数据服务器。 在其他实施例中，呼叫中心和其他类似的呼叫中心都是呼叫路由系统的一部分，其中呼叫通过电话线从服务控制点路由到呼叫中心，并且数据通过电话线路之间的单独的数字网络路由路由到呼叫中心 处理器耦合到服务控制点和呼叫中心中央交换机。 在各种实施例中，本发明的方面应用于因特网协议网络电话（IPNT）呼叫以及常规电话呼叫。

    Negotiated routing in telephony systems
    29.
    发明申请
    Negotiated routing in telephony systems 有权
    在电话系统中协商路由

    公开(公告)号：US20060210047A1

    公开(公告)日：2006-09-21

    申请号：US11388089

    申请日：2006-03-22

    Applicant: Igor Neyman ,  Alec Miloslavsky

    Inventor： Igor Neyman ,  Alec Miloslavsky

    IPC: H04M7/00

    CPC classification number: H04M3/5183 ,  H04M3/02 ,  H04M3/4211 ,  H04M3/436 ,  H04M3/46 ,  H04M3/465 ,  H04M3/5191 ,  H04M3/523 ,  H04M3/5235 ,  H04M2201/12

    Abstract: A telephone call distribution system for determining destination for an incoming telephone call in a telephony network including a service control point (SCP) operates with a plurality of workstations each comprising a telephone coupled to the telephony network and a proximate computer station having a video display unit (PC/VDU), the PC/VDO connected to the SCP via a wide area network (WAN), and a personal router associated with each PC/VDU. The SCP broadcasts data pertaining to the incoming telephone call and a request for a destination to individual ones of the PC/VDUs via the WAN, and the personal routers negotiate a destination based on individual routing rules and the data pertaining to the call. At least one of the individual routers responds to the SCP with a destination for the call. In some instances the workstations are associated with a call center, and the call center may be CTI-enhanced. Individual routers in this instance may be executed on a server on a local area network connecting workstations at the call center, the server providing individual routers to workstations in a client-server relationship.

    Abstract translation: 用于确定包括服务控制点（SCP）的电话网络中的进入电话呼叫的目的地的电话呼叫分配系统与多个工作站一起操作，每个工作站包括耦合到电话网络的电话和具有视频显示单元的邻近计算机站 （PC / VDU），通过广域网（WAN）连接到SCP的PC / VDO以及与每个PC / VDU相关联的个人路由器。 SCP通过WAN广播与入局电话呼叫有关的数据和对目的地的个人PC / VDU的请求，并且个人路由器基于各个路由规则和与呼叫有关的数据来协商目的地。 单个路由器中的至少一个响应于具有该呼叫的目的地的SCP。 在某些情况下，工作站与呼叫中心相关联，呼叫中心可能被CTI增强。 在这种情况下的单个路由器可以在连接在呼叫中心的工作站的局域网上的服务器上执行，该服务器将客户端 - 服务器关系中的各个路由器提供给工作站。

    Platform-independent DNT intelligent network
    30.
    发明授权
    Platform-independent DNT intelligent network 有权
    平台无关的DNT智能网络

    公开(公告)号：US06549539B1

    公开(公告)日：2003-04-15

    申请号：US09199613

    申请日：1998-11-24

    Applicant: Igor Neyman

    Inventor： Igor Neyman

    IPC: H04L1228

    CPC classification number: H04L45/00 ,  H04L45/56 ,  H04M3/5191 ,  H04M7/0033 ,  H04M7/127 ,  H04M7/128

    Abstract: A packet-data network comprising interconnected IP Routers of various manufacture has monitoring-and-control servers directly connected to plural IP Routers and executing common software providing functions for the IP Routers. The monitoring-and-control servers are interconnected independently of the data-packet network, and share status and control information between IP Routers. Functionality of IP Routers in the network is thus standardized. In special cases the servers are telephony servers running applications providing DNT telephony functions to the IP Routers, and the functions of the IP Routers in the network is rendered platform-independent.

    Abstract translation: 包括各种制造的互连IP路由器的分组数据网络具有直接连接到多个IP路由器并且执行用于IP路由器的公共软件提供功能的监视和控制服务器。 监控和控制服务器独立于数据包网络互连，并在IP路由器之间共享状态和控制信息。 因此，网络中IP路由器的功能标准化。 在特殊情况下，服务器是运行向IP路由器提供DNT电话功能的应用的电话服务器，网络中的IP路由器的功能与平台无关。

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