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    Escalatory Reactive Call Routing
    5.
    发明申请
    Escalatory Reactive Call Routing 审中-公开
    升级无功呼叫路由

    公开(公告)号：US20080043955A1

    公开(公告)日：2008-02-21

    申请号：US11924833

    申请日：2007-10-26

    Applicant: Yuri Shtivelman ,  Alec Miloslavsky ,  Oleg Bondarenko ,  Igor Neyman ,  Douglas Gisby ,  Paul Cronin ,  Oleg Turovsky ,  Konstantin Kishinsky ,  Nikolay Anisimov ,  Gregory Pogossiants ,  Pavel Postupalski

    Inventor： Yuri Shtivelman ,  Alec Miloslavsky ,  Oleg Bondarenko ,  Igor Neyman ,  Douglas Gisby ,  Paul Cronin ,  Oleg Turovsky ,  Konstantin Kishinsky ,  Nikolay Anisimov ,  Gregory Pogossiants ,  Pavel Postupalski

    IPC: H04M3/00

    CPC classification number: H04M3/5237 ,  G06Q10/107 ,  H04M3/5191 ,  H04M7/0027

    Abstract: A computerized telephony call center for serving a customer base has a central switch connected to a plurality of telephones at operator workstations and adapted to route calls to individual ones of the telephones, and also connected to a public switched telephone network, and a first processor connected to the central switch by a high-speed data link and to the telephone network by a digital network connection. The first processor is adapted to monitor transactional activity of the central switch, to process the activity information according to selected routines in the processor, and to communicate processed information to a second processor over the digital network connection. The digital network connection may be a TCP\IP connection. In a preferred embodiment the first processor is connected by a local area network (LAN) to network interfaces including a video display unit (VDU) and input apparatus proximate individual ones of the plurality of telephones connected to the central switch. In some embodiments the LAN is also connected to a data server running an instance of a database. In other embodiments the call center, and other similar call centers are all part of a call routing system wherein calls are routed from Service Control Points to call centers over telephone lines, and data is routed to the call centers over a separate digital network connection between processors coupled to the Service Control Points and to the call center central switches. In various embodiments aspects of the invention apply to Internet protocol network telephony (IPNT) calls as well as to conventional telephony calls.

    Abstract translation: 用于服务于客户群的计算机化电话呼叫中心具有连接到操作员工作站处的多个电话的中央交换机，并且适于将呼叫路由到个人电话，并且还连接到公共交换电话网络，以及连接到第一处理器 通过高速数据链路到达中央交换机，并通过数字网络连接到电话网络。 第一处理器适于监测中央交换机的事务活动，以根据处理器中的选定例程处理活动信息，并且通过数字网络连接将经处理的信息传送到第二处理器。 数字网络连接可能是TCP \ IP连接。 在优选实施例中，第一处理器通过局域网（LAN）连接到包括视频显示单元（VDU）的网络接口和靠近连接到中央交换机的多个电话中的单个电话的输入设备。 在一些实施例中，LAN也连接到运行数据库实例的数据服务器。 在其他实施例中，呼叫中心和其他类似的呼叫中心都是呼叫路由系统的一部分，其中呼叫通过电话线从服务控制点路由到呼叫中心，并且数据通过电话线路之间的单独的数字网络路由路由到呼叫中心 处理器耦合到服务控制点和呼叫中心中央交换机。 在各种实施例中，本发明的方面应用于因特网协议网络电话（IPNT）呼叫以及常规电话呼叫。

    Personal desktop router
    7.
    发明授权
    Personal desktop router 失效
    个人桌面路由器

    公开(公告)号：US6148074A

    公开(公告)日：2000-11-14

    申请号：US869815

    申请日：1997-06-04

    Applicant: Alec Miloslavsky ,  Igor Neyman

    Inventor： Alec Miloslavsky ,  Igor Neyman

    IPC: H04L12/28 ,  H04L12/46 ,  H04L12/56 ,  H04M3/00 ,  H04M3/02 ,  H04M3/42 ,  H04M3/436 ,  H04M3/46 ,  H04M3/51 ,  H04Q3/00

    CPC classification number: H04Q3/0029 ,  H04M3/42331 ,  H04M3/465 ,  H04M3/5183 ,  H04M2201/42 ,  H04M2203/2044 ,  H04M3/02 ,  H04M3/42059 ,  H04M3/42102 ,  H04M3/42323 ,  H04M3/436 ,  H04Q2213/13072 ,  H04Q2213/13093 ,  H04Q2213/13175 ,  H04Q2213/13204 ,  H04Q2213/1322 ,  H04Q2213/1328 ,  H04Q2213/13345 ,  H04Q2213/13349 ,  H04Q2213/13389

    Abstract: A client-server telephone call router system as part of a customer premises system has a client-server router adapted to execute on a telephony switch, such as a public branch exchange (PBX) or other telephony switch, or on a processor connected by CTI link to a telephony switch. The telephony switch or processor executing the router is connected to a local area network (LAN) that also interconnects computer workstations proximate to telephones connected to the telephony switch. Client user interface applications run on the computer workstations, allowing clients to edit routing rules for the router, which has a list of routing rules keyed to users and workstations of the customer premises system. The editing rules are kept by the router in portions dedicated to individual users. With this system a user can edit at a workstation on the LAN his/her own routing rules, and transmit the edits to the client-server router where the rules will be followed to route calls for that user and protocol.

    Abstract translation: 作为客户驻地系统的一部分的客户端 - 服务器电话路由器系统具有适于在诸如公共分支交换机（PBX）或其他电话交换机的电话交换机上执行的客户机 - 服务器路由器，或者在由CTI连接的处理器 链接到电话交换机。 执行路由器的电话交换机或处理器连接到局域网（LAN），该局域网还互连靠近连接到电话交换机的电话的计算机工作站。 客户端用户界面应用程序在计算机工作站上运行，允许客户端编辑路由器的路由规则，该路由规则具有与客户驻地系统的用户和工作站相关联的路由规则列表。 编辑规则由专用于各个用户的部分由路由器保存。 使用该系统，用户可以在LAN上的工作站上编辑他自己的路由规则，并将编辑发送到客户端 - 服务器路由器，其中将遵循规则来路由该用户和协议的呼叫。

    MESSAGING SYSTEM
    9.
    发明申请
    MESSAGING SYSTEM 审中-公开
    消息传递系统

    公开(公告)号：US20120011449A1

    公开(公告)日：2012-01-12

    申请号：US12859477

    申请日：2010-08-19

    Applicant: Ori Sasson ,  Igor Neyman

    Inventor： Ori Sasson ,  Igor Neyman

    IPC: G06F3/01 ,  G06F15/16

    CPC classification number: H04L51/18 ,  G06Q10/1093 ,  G06Q30/0221 ,  G06Q30/0251 ,  G09B29/10 ,  H04L51/08

    Abstract: A method for communication includes steps for (a) connecting to a network-connected server by a subscriber operating a computerized appliance, (b) accessing by the subscriber an interactive interface provided by software executing on the server, (c) selecting by the subscriber in the interactive interface provided by the server, a quick-response format, a recipient or a destination for a recipient, (d) entering by the subscriber a message body and triggering sending of the message, (e) transmitting by the sever the message to the recipient's computerized appliance, the message including interactive code that provides an interactive interface on a display of the recipient's computerized appliance of at least the message body and one or more quick-response interactive soft keys dictated by the format selected by the subscriber in preparing the message, such that the recipient may select one of the soft keys to send a response back to the subscriber.

    Abstract translation: 一种用于通信的方法包括以下步骤：（a）由操作计算机化设备的用户连接到网络连接的服务器，（b）由用户访问由服务器上执行的软件提供的交互界面，（c）由用户选择 在由服务器提供的交互界面中，快速响应格式，收件人或收件人的目的地，（d）由用户输入消息体并触发消息的发送，（e）由服务器发送消息 所述消息包括提供至少所述消息体的所述接收者的计算机化设备的显示器上的交互式界面的交互式代码以及由所述用户在准备中选择的格式所指示的一个或多个快速响应交互式软键 消息，使得接收者可以选择软键之一以将响应发送回订户。

    Telephony intelligence in a data packet network
    10.
    发明授权
    Telephony intelligence in a data packet network 有权
    数据包网络中的电话智能

    公开(公告)号：US08031698B2

    公开(公告)日：2011-10-04

    申请号：US11926617

    申请日：2007-10-29

    Applicant: Igor Neyman

    Inventor： Igor Neyman

    IPC: H04L12/66 ,  H04L12/28 ,  H04J3/16

    CPC classification number: H04L65/1043 ,  H04L12/4604 ,  H04L12/6418 ,  H04L29/06027 ,  H04L45/04 ,  H04L47/24 ,  H04L65/1096 ,  H04L65/4007 ,  H04M3/5191 ,  H04M7/1205 ,  H04M2207/12 ,  H04Q3/0045 ,  H04Q2213/13034 ,  H04Q2213/13072 ,  H04Q2213/13093 ,  H04Q2213/1322 ,  H04Q2213/13345 ,  H04Q2213/13377 ,  H04Q2213/13389

    Abstract: A packet-data network is made intelligent in the sense of a connection-oriented, switched telephony (COST) network by enhancing one or more interconnected IP routers in the network with computer-telephony integration (CTI) processors executing CTI applications. No-charge-to-calling-party IP addresses are assigned and sponsored by various enterprises, who may also maintain call centers having at least one CTI-enhanced IP router connected to the network, and agent stations having IP telephones connected to the call-center-located IP router. With appropriate software and the CTI link to IP routers the performance of well-known conventional telephone systems may be provided in packet networks like the Internet.

    Abstract translation: 通过使用执行CTI应用的计算机电话集成（CTI）处理器来增强网络中的一个或多个互连的IP路由器，分组数据网络在面向连接的交换电话（COST）网络的意义上是智能的。 免费到主叫方的IP地址由各种企业分配和赞助，各个企业也可以维护具有连接到网络的至少一个CTI增强型IP路由器的呼叫中心，以及具有连接到呼叫的IP电话的代理站， 位于中心的IP路由器。 利用适当的软件和CTI到IP路由器的链路，可以在诸如因特网的分组网络中提供公知的传统电话系统的性能。

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