公开(公告)号：US20170171510A1

公开(公告)日：2017-06-15

申请号：US15247620

申请日：2016-08-25

Applicant: Le Holdings (Beijing) Co., Ltd. ,  LE SHI ZHI XIN ELECTRONIC TECHNOLOGY (TIANJIN) LIMITED

Inventor： Jin ZHU ,  Xun XU ,  Liang PENG

IPC: H04N7/14 ,  H04M3/53

CPC classification number: H04N7/147 ,  H04M3/5315 ,  H04M3/53308 ,  H04M2201/50

Abstract: Disclosed are a method and device for leaving a video message, wherein the method includes: acquiring video message information of a calling terminal when a user determines to leave a video message, and sending the video message information and an identifier of a called terminal to the server, such that the server sends the video message information to the called terminal. According to the present disclosure, when a calling request sent by a calling party is not answered within preset time, a video message can be recorded, and is saved to the server, such that a called party can obtain the video message immediately when being online, and can immediately know a call subject according to the video message. Therefore, convenience is brought to both parties of a call, and the time cost is saved.

公开(公告)号：US20170118341A1

公开(公告)日：2017-04-27

申请号：US14919057

申请日：2015-10-21

Applicant: Avaya Inc.

Inventor： Edel KELLY ,  Liam LOFTUS ,  Seamus HAYES ,  Will MEANEY

IPC: H04M3/51 ,  H04M3/523

CPC classification number: H04M3/5141 ,  H04M3/5233 ,  H04M3/58 ,  H04M2201/16 ,  H04M2201/50

Abstract: A device, system, and method optimizes active transactions of an agent. The method performed using a prioritizing device of a contact center includes determining a first priority value of an incoming transaction, the incoming transaction included in a user request received by the contact center, the incoming transaction requiring utilization of a real-time communication channel. When the first priority value is greater than a predetermined threshold value, the method includes identifying an agent device associated with the contact center to process the incoming transaction, said agent device currently processing an ongoing transaction. The method includes transferring the ongoing transaction from the agent device. The method includes transferring the incoming transaction to the agent device.

公开(公告)号：US09635174B1

公开(公告)日：2017-04-25

申请号：US15203705

申请日：2016-07-06

Applicant: Sorenson Communications, Inc.

Inventor： Adam Montero ,  Janet Lynn Esposito ,  Scot L. Brooksby ,  Grant A. Beckmann

IPC: H04M11/00 ,  H04M3/42 ,  H04N7/14

CPC classification number: H04M3/42391 ,  H04M3/42306 ,  H04M2201/50 ,  H04N7/147 ,  H04N7/15

Abstract: Video relay services, communication systems, and methods are disclosed connecting users with N11 services in a video relay service environment. A video relay service may comprise at least one server configured to manage a customer database including customer records for audibly-impaired users of the video relay service, manage an N11 database including alternate numbers corresponding to N11 codes for a plurality of different locations defined by political boundaries, receive incoming video calls including an N11 code from a calling party, resolve the N11 code to an appropriate alternate number for an N11 service based on a political boundary for the calling party responsive to a query of the N11 database, establish a first connection between a video communication device associated with the calling party and a call assistant station associated with a sign language interpreter, and establish a second connection between the call assistant station and the N11 service.

公开(公告)号：US09565318B2

公开(公告)日：2017-02-07

申请号：US13273037

申请日：2011-10-13

Applicant: Pablo Tapia ,  Mehul Shah

Inventor： Pablo Tapia ,  Mehul Shah

IPC: H04L12/26 ,  H04M15/00 ,  H04L12/24 ,  H04L12/811 ,  H04L12/923 ,  H04L12/927 ,  H04M3/22 ,  H04M3/36 ,  H04L29/08 ,  H04L12/14 ,  H04W4/18 ,  H04W28/24 ,  H04W76/02

CPC classification number: H04M15/8016 ,  H04L12/1435 ,  H04L41/083 ,  H04L41/5019 ,  H04L43/16 ,  H04L47/38 ,  H04L47/762 ,  H04L47/803 ,  H04L67/322 ,  H04M3/2227 ,  H04M3/367 ,  H04M15/43 ,  H04M15/80 ,  H04M15/8022 ,  H04M15/81 ,  H04M2201/50 ,  H04W4/18 ,  H04W28/24 ,  H04W76/10

Abstract: Devices of a telecommunication network described herein are configured to reduce a service level associated with a quality of service offered by the telecommunication network to a user. The devices may reduce the service level responsive to data consumption by the user exceeding a threshold or responsive to data consumption associated with an application or data type. Also, the devices may be configured to increase a video-conversation-specific service level responsive to determining that a client device of the user is establishing a video conversation.

Abstract translation: 这里描述的电信网络的设备被配置为减少与电信网络向用户提供的服务质量相关联的服务水平。 这些设备可以响应于用户的数据消耗超过阈值或响应于与应用或数据类型相关联的数据消耗来降低服务等级。 此外，设备可以被配置为响应于确定用户的客户端设备正在建立视频对话而增加视频对话专用服务级别。

公开(公告)号：US09516265B2

公开(公告)日：2016-12-06

申请号：US14584856

申请日：2014-12-29

Applicant: PHONETICA LAB S.R.L.

Inventor： Marco Durante ,  Giuseppe Durante ,  Raoul Trevisi

IPC: H04N7/14 ,  H04M3/51 ,  H04M3/22 ,  H04M3/523 ,  H04M7/00

CPC classification number: H04N7/141 ,  H04M3/2218 ,  H04M3/5183 ,  H04M3/5191 ,  H04M3/523 ,  H04M3/5231 ,  H04M7/006 ,  H04M2201/50

Abstract: A communication system particularly for managing voice, video and data services between the station of an operator and the station of a user, the system including at least one device controlled by the operator to receive telephone calls forwarded by a call routing center and at least one unit that is controlled by the user and provided with elements for entering and displaying information and generating telephone calls. The device further includes elements for disabling the audio component of a telephone call generated by the at least one unit and elements for establishing with the unit a video call associated with the telephone call.

Abstract translation: 一种通信系统，特别是用于管理运营商的站点和用户站之间的语音，视频和数据业务，所述系统包括由操作者控制的至少一个设备，以接收由呼叫路由中心转发的电话呼叫和至少一个 单元由用户控制并且提供用于输入和显示信息和产生电话呼叫的元件。 该设备还包括用于禁用由至少一个单元生成的电话呼叫的音频分量的元件以及用于与该单元建立与该电话呼叫相关联的视频呼叫的元件。

公开(公告)号：US20160330599A9

公开(公告)日：2016-11-10

申请号：US14450971

申请日：2014-08-04

Applicant: AT&T Mobility II LLC

Inventor： William Joseph Sigmund ,  Michael Robert Zubas ,  Brian Keith Rainer

IPC: H04W4/16 ,  H04W12/06 ,  H04M3/533

CPC classification number: H04W4/16 ,  G06F17/289 ,  H04M3/02 ,  H04M3/42017 ,  H04M3/42051 ,  H04M3/42153 ,  H04M3/533 ,  H04M3/53325 ,  H04M3/53383 ,  H04M3/537 ,  H04M2201/50 ,  H04M2203/4518 ,  H04M2203/4545 ,  H04W12/06 ,  H04W12/08

Abstract: A method for managing voicemail messages for a visual voicemail system can include establishing a secure data session between a voicemail system and a mobile device. The voicemail system can receive a voicemail message that is directed to a voicemail account associated with a voicemail subscriber. The voicemail system can generate a notification message and can send the notification message to the mobile device that is associated with the voicemail account that received the voicemail message. In response to the notification message, the mobile device can generate and send a first request for voicemail message header information. The voicemail system can send the requested voicemail message header information to the mobile device and, in response, receive a second request for at least one voicemail message. The voicemail message can send at least a portion of the at least one voicemail message to the mobile device.

Abstract translation: 用于管理可视语音邮件系统的语音邮件消息的方法可以包括在语音邮件系统和移动设备之间建立安全数据会话。 语音邮件系统可以接收指向与语音邮件订户相关联的语音邮件帐户的语音邮件消息。 语音邮件系统可以生成通知消息，并且可以将通知消息发送到与接收到语音邮件消息的语音邮件帐户相关联的移动设备。 响应于通知消息，移动设备可以生成并发送用于语音邮件消息头信息的第一请求。 语音邮件系统可以将所请求的语音邮件消息头信息发送到移动设备，并且作为响应，接收对至少一个语音邮件消息的第二请求。 语音邮件消息可以将至少一个语音邮件消息的至少一部分发送到移动设备。

公开(公告)号：US20160277572A1

公开(公告)日：2016-09-22

申请号：US14664727

申请日：2015-03-20

Applicant: Sorenson Communications, Inc.

Inventor： Amy Benich ,  Isaac Roach ,  Mark Grossinger ,  David Lance Pickett ,  Thomas Hawkes ,  Kevin Selman

IPC: H04M3/42 ,  G09B21/00 ,  H04L29/06 ,  H04N7/14 ,  H04N7/15

CPC classification number: H04M3/42391 ,  G09B21/009 ,  H04L65/1046 ,  H04L65/1096 ,  H04M2201/50 ,  H04M2203/2061 ,  H04N7/141

Abstract: Systems, apparatuses, and methods for enabling electronic communication with an audibly-impaired user are disclosed. A system may include a relay service configured to provide translation services during a communication session between a first user and a second user. The relay service may be configured to receive near-end video data from a first communication device associated with the first user, transmit call assistant video data from a call assistant station associated with a call assistant to the first communication device, transmit and receive voice data to and from a second communication device associated with the second user, facilitate far-end video data to be transmitted from the second communication device to the first communication device, and facilitate the near-end video data to be transmitted from the first communication device to the second communication device.

Abstract translation: 公开了用于实现与听觉受损用户的电子通信的系统，装置和方法。 系统可以包括被配置为在第一用户和第二用户之间的通信会话期间提供翻译服务的中继服务。 中继服务可以被配置为从与第一用户相关联的第一通信设备接收近端视频数据，从与呼叫助理相关联的呼叫助理站向第一通信设备发送呼叫辅助视频数据，发送和接收语音数据 来自与第二用户相关联的第二通信设备，促进将远端视频数据从第二通信设备发送到第一通信设备，并且便于将近端视频数据从第一通信设备发送到 第二通信设备。

公开(公告)号：US09438532B2

公开(公告)日：2016-09-06

申请号：US14398184

申请日：2013-05-20

Applicant: Naoki Umehara

Inventor： Naoki Umehara

IPC: H04N7/15 ,  H04L12/933 ,  H04M3/56 ,  H04L29/06

CPC classification number: H04L49/15 ,  H04L65/1069 ,  H04L65/403 ,  H04M3/567 ,  H04M2201/50 ,  H04N7/152

Abstract: A transmission/reception unit of a management system receives a relay device ID transmitted by a selection device. Also, the transmission/reception unit transmits communication control request information to another management system based on the relay device ID. Consequently, a relay device to be used to relay content data to be transmitted/received among terminals can be selected from relay devices that the another management system can control.

Abstract translation: 管理系统的发送/接收单元接收由选择装置发送的中继装置ID。 此外，发送/接收单元基于中继设备ID向另一个管理系统发送通信控制请求信息。 因此，可以从另一管理系统可以控制的中继装置中选择用于中继在终端之间发送/接收的内容数据的中继装置。

公开(公告)号：US09412148B2

公开(公告)日：2016-08-09

申请号：US14632301

申请日：2015-02-26

Applicant: Kenji Tanaka ,  Alain Volmat ,  Masaki Nakagawa ,  Takahiro Asai

Inventor： Kenji Tanaka ,  Alain Volmat ,  Masaki Nakagawa ,  Takahiro Asai

IPC: H04N7/14 ,  H04L9/32 ,  G06T1/20 ,  G06F3/14 ,  H04L12/18 ,  H04N7/15 ,  H04N5/38

CPC classification number: H04N7/15 ,  G06F3/1454 ,  G06T1/20 ,  G09G2340/0407 ,  G09G2350/00 ,  G09G2370/025 ,  H04L12/1827 ,  H04M3/5307 ,  H04M7/0027 ,  H04M2201/50 ,  H04N5/38 ,  H04N7/142 ,  H04N7/147 ,  H04N7/152

Abstract: A transmission terminal transmits video data and display data of a screen shared with another transmission terminal to the other transmission terminal via a predetermined relay apparatus. The transmission terminal includes a storage unit that stores relay apparatus information of the relay apparatus to which the transmission terminal transmits the video data; a receive unit that receives the display data from an external input apparatus connected to the transmission terminal; and a transmitting unit that transmits the display data received by the receive unit to the relay apparatus indicated by the relay apparatus information stored in the storage unit.

公开(公告)号：US20160205251A1

公开(公告)日：2016-07-14

申请号：US14596629

申请日：2015-01-14

Applicant: Avaya Inc.

Inventor： Liam LOFTUS ,  Padraig MEANEY ,  Philip MCCANN ,  Michael MCBRIDE

IPC: H04M3/51

CPC classification number: H04M3/5175 ,  H04M2201/50

Abstract: A method and system automatically monitors quality and agent suitability in a video communication processed at a contact center. The method performed by a monitoring device includes receiving a plurality of consecutive images of a video communication between an agent device used by an agent of a contact center and a user device used by a user with a request. The method includes determining at least one agent action performed during the video communication that is outside a predetermined parameter. The method includes determining a change that the agent is to perform based upon the agent action. The method includes transmitting the change to the agent device.

Abstract translation: 方法和系统自动监视在联络中心处理的视频通信中的质量和代理适用性。 由监视装置执行的方法包括接收由联络中心的代理使用的代理装置与用户使用的请求之间的用户装置之间的视频通信的多个连续图像。 该方法包括确定在视频通信期间执行的至少一个在预定参数之外的代理动作。 该方法包括基于代理动作来确定代理将执行的改变。 该方法包括将更改发送到代理设备。