公开(公告)号：US08121638B2

公开(公告)日：2012-02-21

申请号：US12394208

申请日：2009-02-27

申请人： Douglas Gisby ,  Colin Werner ,  Michael Gray ,  Shen-Yuan (Michael) Yap

发明人： Douglas Gisby ,  Colin Werner ,  Michael Gray ,  Shen-Yuan (Michael) Yap

IPC分类号： H04M1/00

CPC分类号： H04M1/2535 ,  H04L63/102 ,  H04M1/67 ,  H04M2250/06

摘要： A mobile device and a method for providing security to a mobile device having two or more communication domains is provided. The mobile device receives a communication service request. The communication domain of the communication service request is determined, the request domain being one of the two or more communication domains of the mobile device. A set of applicable restrictions is then determined from a list of communication restrictions comprising restrictions on use of services of the mobile device for each of the two or more communications domains. These applicable restrictions are then applied to the communication service request by the mobile device.

摘要翻译： 提供了一种用于向具有两个或更多个通信域的移动设备提供安全性的移动设备和方法。 移动设备接收通信服务请求。 确定通信服务请求的通信域，请求域是移动设备的两个或多个通信域之一。 然后从包括针对两个或多个通信域中的每一个的移动设备的服务的使用的限制的通信限制的列表中确定一组适用的限制。 这些适用的限制然后被应用于移动设备的通信服务请求。

公开(公告)号：US20100222097A1

公开(公告)日：2010-09-02

申请号：US12394208

申请日：2009-02-27

申请人： Douglas Gisby ,  Colin Werner ,  Michael Gray ,  Shen-Yuan ("Michael") Yap

发明人： Douglas Gisby ,  Colin Werner ,  Michael Gray ,  Shen-Yuan ("Michael") Yap

IPC分类号： H04M1/00

CPC分类号： H04M1/2535 ,  H04L63/102 ,  H04M1/67 ,  H04M2250/06

摘要： A mobile device and a method for providing security to a mobile device having two or more communication domains is provided. The mobile device receives a communication service request. The communication domain of the communication service request is determined, the request domain being one of the two or more communication domains of the mobile device. A set of applicable restrictions is then determined from a list of communication restrictions comprising restrictions on use of services of the mobile device for each of the two or more communications domains. These applicable restrictions are then applied to the communication service request by the mobile device.

摘要翻译： 提供了一种用于向具有两个或更多个通信域的移动设备提供安全性的移动设备和方法。 移动设备接收通信服务请求。 确定通信服务请求的通信域，请求域是移动设备的两个或多个通信域之一。 然后从包括针对两个或多个通信域中的每一个的移动设备的服务的使用的限制的通信限制的列表中确定一组适用的限制。 这些适用的限制然后被应用于移动设备的通信服务请求。

公开(公告)号：US20100220847A1

公开(公告)日：2010-09-02

申请号：US12394408

申请日：2009-02-27

申请人： Shen-Yuan Michael Yap ,  Douglas Gisby

发明人： Shen-Yuan Michael Yap ,  Douglas Gisby

IPC分类号： H04M3/42

CPC分类号： H04M3/567 ,  H04M3/56 ,  H04M3/563 ,  H04M3/565 ,  H04M2203/5063

摘要： A method and system for conference call scheduling using e-mail. The method and system can receive and parse an e-mail received from a conference moderator, containing scheduling and participant information and schedule a conference call with minimal further user intervention. In essence, the method and system can operate as a virtual administrative assistant to identify and collect telephone contact information for each of the proposed conference call participants, using a customizable hierarchy of internal and external sources of contact information. In this manner, the conference moderator does not need know telephone contact information for each conference call participant

摘要翻译： 一种使用电子邮件进行电话会议调度的方法和系统。 方法和系统可以接收和解析从会议主持人接收的电子邮件，其中包含调度和参与者信息，并且以最小的进一步的用户干预来安排电话会议。 实质上，该方法和系统可以作为虚拟管理助理来操作，以使用可定制的内部和外部联系信息源来定义和收集每个所提议的电话会议参与者的电话联系信息。 以这种方式，会议主持人不需要知道每个电话会议参与者的电话联系信息

公开(公告)号：US20100220634A1

公开(公告)日：2010-09-02

申请号：US12394303

申请日：2009-02-27

申请人： Douglas Gisby ,  Brian Edward Anthony McColgan ,  Christopher Labrador ,  Kevin Andrewin

发明人： Douglas Gisby ,  Brian Edward Anthony McColgan ,  Christopher Labrador ,  Kevin Andrewin

IPC分类号： H04L12/16

CPC分类号： H04L12/1818 ,  H04L63/0807

摘要： Systems and methods are described that for authenticating participants in a conference call. One method may include: providing a first primary communication device having a first security token generator configured to generate first security tokens; providing a second primary communication device; providing a conference call controller configured to receive and authenticate security tokens; establishing a first control link between the first primary communication device and the conference call controller; generating a first security token; communicating the first security token between the first primary communication device and the conference call controller via the first control link; authenticating the first security token; and establishing a media link between the first and second primary communication devices via the conference call controller. In some embodiments, the first control link may comprise a WiFi connection.

摘要翻译： 描述了用于在电话会议中认证参与者的系统和方法。 一种方法可以包括：提供具有配置成生成第一安全令牌的第一安全令牌发生器的第一主通信设备; 提供第二主要通信设备; 提供配置成接收和认证安全令牌的电话会议控制器; 建立第一主要通信设备和电话会议控制器之间的第一控制链路; 生成第一安全令牌; 经由第一控制链路在第一主要通信设备和电话会议控制器之间传送第一安全令牌; 验证第一个安全令牌; 以及经由所述电话会议控制器在所述第一和第二主要通信设备之间建立媒体链路。 在一些实施例中，第一控制链路可以包括WiFi连接。

公开(公告)号：US07558383B2

公开(公告)日：2009-07-07

申请号：US11470003

申请日：2006-09-05

申请人： Yuri Shtivelman ,  Alec Miloslavsky ,  Oleg Bondarenko ,  Igor Nevman ,  Douglas Gisby ,  Paul Cronin

发明人： Yuri Shtivelman ,  Alec Miloslavsky ,  Oleg Bondarenko ,  Igor Nevman ,  Douglas Gisby ,  Paul Cronin

IPC分类号： H04M3/00

CPC分类号： H04M3/5237 ,  G06Q10/107 ,  H04M3/5191 ,  H04M7/0027

摘要： A computerized telephony call center for serving a customer base has a central switch connected to a plurality of telephones at operator workstations and adapted to route calls to individual ones of the telephones, and also connected to a public switched telephone network, and a first processor connected to the central switch by a high-speed data link and to the telephone network by a digital network connection. The first processor is adapted to monitor transactional activity of the central switch, to process the activity information according to selected routines in the processor, and to communicate processed information to a second processor over the digital network connection. The digital network connection may be a TCP\P connection. In a preferred embodiment the first processor is connected by a local area network (LAN) to network interfaces including a video display unit (VDU) and input apparatus proximate individual ones of the plurality of telephones connected to the central switch. In some embodiments the LAN is also connected to a data server running an instance of a database. In other embodiments the call center, and other similar call centers are all part of a call routing system wherein calls are routed from Service Control Points to call centers over telephone lines, and data is routed to the call centers over a separate digital network connection between processors coupled to the Service Control Points and to the call center central switches. In various embodiments aspects of the invention apply to Internet protocol network telephony (IPNT) calls as well as to conventional telephony calls.

摘要翻译： 用于服务于客户群的计算机化电话呼叫中心具有连接到操作员工作站处的多个电话的中央交换机，并且适于将呼叫路由到个人电话，并且还连接到公共交换电话网络，以及连接到第一处理器 通过高速数据链路到达中央交换机，并通过数字网络连接到电话网络。 第一处理器适于监测中央交换机的事务活动，以根据处理器中的选定例程处理活动信息，并且通过数字网络连接将经处理的信息传送到第二处理器。 数字网络连接可能是TCP \ P连接。 在优选实施例中，第一处理器通过局域网（LAN）连接到包括视频显示单元（VDU）的网络接口和靠近连接到中央交换机的多个电话中的单个电话的输入设备。 在一些实施例中，LAN也连接到运行数据库实例的数据服务器。 在其他实施例中，呼叫中心和其他类似的呼叫中心都是呼叫路由系统的一部分，其中呼叫通过电话线从服务控制点路由到呼叫中心，并且数据通过电话线路之间的单独的数字网络路由路由到呼叫中心 处理器耦合到服务控制点和呼叫中心中央交换机。 在各种实施例中，本发明的方面应用于因特网协议网络电话（IPNT）呼叫以及常规电话呼叫。

公开(公告)号：US20080273677A1

公开(公告)日：2008-11-06

申请号：US11837030

申请日：2007-08-10

申请人： Nicholas Alfano ,  David Castell ,  David Heit ,  Douglas Gisby ,  Jan John-Luc Bakker ,  Richard George ,  Ian McDonald

发明人： Nicholas Alfano ,  David Castell ,  David Heit ,  Douglas Gisby ,  Jan John-Luc Bakker ,  Richard George ,  Ian McDonald

IPC分类号： H04M11/00 ,  H04M3/42

CPC分类号： H04M3/42042 ,  H04M1/274508 ,  H04M1/575 ,  H04M1/72552 ,  H04M3/02 ,  H04M3/42059 ,  H04M3/436 ,  H04M7/0042 ,  H04M7/0054 ,  H04M2201/38 ,  H04M2203/2011 ,  H04M2203/2038 ,  H04M2203/654 ,  H04W4/16

摘要： A method of communicating information describing a voice call from a caller to a recipient comprises steps of obtaining call subject information describing the call and communicating the call subject information to the recipient to inform the recipient about the call. The call subject information can be presented as a subject line displayed to a recipient in which the caller provides information about the nature of the call and/or its urgency, which thus enables the recipient to better judge whether it should be answered immediately. The call subject information can be input as text by the caller or it can be extracted automatically from a calendar application or a messaging application.

摘要翻译： 将来自呼叫者的语音呼叫的信息通信给接收方的方法包括以下步骤：获取描述呼叫的呼叫对象信息，并将呼叫对象信息传送给接收者，以通知接收者有关呼叫。 呼叫对象信息可以被呈现为显示给接收者的主题行，其中呼叫者提供关于呼叫的性质和/或其紧急性的信息，这使得接收者能够更好地判断是否应该立即应答。 呼叫主体信息可以由呼叫者作为文本输入，或者可以从日历应用程序或消息应用程序自动提取。

公开(公告)号：US20080043728A1

公开(公告)日：2008-02-21

申请号：US11924773

申请日：2007-10-26

申请人： Alec Miloslavsky ,  Konstantin Kishinsky ,  Nikolay Anisimov ,  Gregory Pogossiants ,  Pavel Postupalski ,  Yuri Shtivelman ,  Oleg Turovsky ,  Oleg Bondarenko ,  Igor Neyman ,  Douglas Gisby ,  Paul Cronin

发明人： Alec Miloslavsky ,  Konstantin Kishinsky ,  Nikolay Anisimov ,  Gregory Pogossiants ,  Pavel Postupalski ,  Yuri Shtivelman ,  Oleg Turovsky ,  Oleg Bondarenko ,  Igor Neyman ,  Douglas Gisby ,  Paul Cronin

IPC分类号： H04M3/42

CPC分类号： H04M3/5237 ,  G06Q10/107 ,  H04M3/5191 ,  H04M7/0027

摘要： A computerized telephony call center for serving a customer base has a central switch connected to a plurality of telephones at operator workstations and adapted to route calls to individual ones of the telephones, and also connected to a public switched telephone network, and a first processor connected to the central switch by a high-speed data link and to the telephone network by a digital network connection. The first processor is adapted to monitor transactional activity of the central switch, to process the activity information according to selected routines in the processor, and to communicate processed information to a second processor over the digital network connection. The digital network connection may be a TCP\IP connection. In a preferred embodiment the first processor is connected by a local area network (LAN) to network interfaces including a video display unit (VDU) and input apparatus proximate individual ones of the plurality of telephones connected to the central switch. In some embodiments the LAN is also connected to a data server running an instance of a database. In other embodiments the call center, and other similar call centers are all part of a call routing system wherein calls are routed from Service Control Points to call centers over telephone lines, and data is routed to the call centers over a separate digital network connection between processors coupled to the Service Control Points and to the call center central switches. In various embodiments aspects of the invention apply to Internet protocol network telephony (IPNT) calls as well as to conventional telephony calls.

摘要翻译： 用于服务于客户群的计算机化电话呼叫中心具有连接到操作员工作站处的多个电话的中央交换机，并且适于将呼叫路由到个人电话，并且还连接到公共交换电话网络，以及连接到第一处理器 通过高速数据链路到达中央交换机，并通过数字网络连接到电话网络。 第一处理器适于监测中央交换机的事务活动，以根据处理器中的选定例程处理活动信息，并且通过数字网络连接将经处理的信息传送到第二处理器。 数字网络连接可能是TCP \ IP连接。 在优选实施例中，第一处理器通过局域网（LAN）连接到包括视频显示单元（VDU）的网络接口和靠近连接到中央交换机的多个电话中的单个电话的输入设备。 在一些实施例中，LAN也连接到运行数据库实例的数据服务器。 在其他实施例中，呼叫中心和其他类似的呼叫中心都是呼叫路由系统的一部分，其中呼叫通过电话线从服务控制点路由到呼叫中心，并且数据通过电话线路之间的单独的数字网络路由路由到呼叫中心 处理器耦合到服务控制点和呼叫中心中央交换机。 在各种实施例中，本发明的方面应用于因特网协议网络电话（IPNT）呼叫以及常规电话呼叫。

公开(公告)号：US06263066B1

公开(公告)日：2001-07-17

申请号：US09096729

申请日：1998-06-11

申请人： Yuri Shtivelman ,  Alec Miloslavsky ,  Oleg Bondarenko ,  Igor Neyman ,  Douglas Gisby ,  Paul Cronin

发明人： Yuri Shtivelman ,  Alec Miloslavsky ,  Oleg Bondarenko ,  Igor Neyman ,  Douglas Gisby ,  Paul Cronin

IPC分类号： H04M300

CPC分类号： G06Q10/107 ,  H04L29/06 ,  H04L51/066 ,  H04L51/14 ,  H04L51/22 ,  H04L51/36 ,  H04M3/42059 ,  H04M3/42093 ,  H04M3/42102 ,  H04M3/42323 ,  H04M3/42365 ,  H04M3/48 ,  H04M3/5158 ,  H04M3/5166 ,  H04M3/5183 ,  H04M3/5191 ,  H04M3/523 ,  H04M3/5231 ,  H04M3/5232 ,  H04M3/5233 ,  H04M3/5235 ,  H04M3/5238 ,  H04M3/5307 ,  H04M3/5315 ,  H04M3/533 ,  H04M7/0054 ,  H04M7/006 ,  H04M7/12 ,  H04M7/126 ,  H04M2201/18 ,  H04M2201/50 ,  H04M2203/4536 ,  H04M2242/22 ,  H04N7/148 ,  H04N7/15 ,  H04Q3/66 ,  H04Q2213/13034 ,  H04Q2213/13053 ,  H04Q2213/13072 ,  H04Q2213/13093 ,  H04Q2213/13103 ,  H04Q2213/1315 ,  H04Q2213/13179 ,  H04Q2213/1322 ,  H04Q2213/13248 ,  H04Q2213/1328 ,  H04Q2213/13337 ,  H04Q2213/13349 ,  H04Q2213/13375 ,  H04Q2213/13377 ,  H04Q2213/13389

摘要： A queueing system in a call center is adapted to queue voice mails as well as live telephone calls. In a preferred embodiment the calls include both connection-oriented switched telephony (COST) calls and Data Network Telephony (DNT) calls. Callers are enabled to leave voice mail as an alternative to waiting, and records of the voice mails are queued, preferably in the same queue processing the live calls. In some embodiments the call center is enabled to process e-mails, video mails and facsimile messages as well as live calls and voice mail messages, and all types of multimedia communication can be queued in the same queue according to prestored routing rules and priority rules.

摘要翻译： 呼叫中心中的排队系统适用于对语音邮件进行排队以及实时电话呼叫。 在优选实施例中，呼叫包括面向连接的交换电话（COST）呼叫和数据网络电话（DNT）呼叫。 呼叫者被允许离开语音邮件作为等待的替代方案，并且语音邮件的记录被排队，优选地在同一队列处理现场呼叫。 在一些实施例中，呼叫中心能够处理电子邮件，视频邮件和传真消息以及实时呼叫和语音邮件消息，并且所有类型的多媒体通信可以根据预先存储的路由规则和优先级规则在同一队列中排队 。

公开(公告)号：US6044146A

公开(公告)日：2000-03-28

申请号：US24825

申请日：1998-02-17

申请人： Douglas Gisby ,  Paul Cronin

发明人： Douglas Gisby ,  Paul Cronin

IPC分类号： H04L29/06 ,  H04M3/42 ,  H04M3/48 ,  H04M3/51 ,  H04M3/523 ,  H04M3/53 ,  H04M7/00 ,  H04M7/12 ,  H04M11/00 ,  H04Q3/62 ,  H04M3/00

CPC分类号： H04Q3/62 ,  H04L29/06 ,  H04M3/5191 ,  H04M3/5232 ,  H04M3/5237 ,  H04M2201/50 ,  H04M2207/12 ,  H04M3/42323 ,  H04M3/48 ,  H04M3/5183 ,  H04M3/5231 ,  H04M3/5235 ,  H04M3/5307 ,  H04M7/0006 ,  H04M7/0009 ,  H04M7/12

摘要： A communication router receives incoming communications and assigns a priority to each, which are then placed in a routing queue in descending order of priority from the head of the queue, to be routed from the head of the queue to selected destinations. The invention is particularly applicable to routing telephone calls in a call center. Destinations, in the call center agent stations arc selected on a basis of agent availability, and an agent status may be available if the agent is involved in a call of lower priority than a call to be routed. In some embodiments displaced calls may be placed back in the routing queue in order of priority. The invention is applicable to routing a wide variety of communications, such a telephone calls, e-mails, video calls, and Internet Protocol calls.

摘要翻译： 通信路由器接收进入的通信并且为每个分配优先级，然后将它们从队列的头部以优先级的降序排列在路由队列中，以从队列的头部路由到选定的目的地。 本发明特别适用于在呼叫中心中路由电话呼叫。 在代理可用性的基础上选择呼叫中心代理站中的目的地，并且如果代理涉及比要路由的呼叫更低优先级的呼叫，则代理状态可以是可用的。 在一些实施例中，移位呼叫可以按优先级顺序放置在路由队列中。 本发明可应用于路由各种通信，例如电话呼叫，电子邮件，视频呼叫和因特网协议呼叫。

公开(公告)号：US09413882B2

公开(公告)日：2016-08-09

申请号：US12394229

申请日：2009-02-27

申请人： Douglas Gisby ,  Theron Dodson ,  David Yach ,  Michael Gray

发明人： Douglas Gisby ,  Theron Dodson ,  David Yach ,  Michael Gray

IPC分类号： H04M3/42 ,  H04K1/00 ,  H04L12/66 ,  H04L29/06 ,  H04M7/12

CPC分类号： H04M3/42314 ,  H04K1/00 ,  H04L63/0428 ,  H04L63/061 ,  H04L65/1069 ,  H04M7/1205 ,  H04M2203/609

摘要： A telecommunication system that can selectively establish communications with one of a plurality of telephony devices associated with a particular telephone number for a device in an enterprise network. More particularly, the system is configured to route an incoming telephone call received from an external device, such as a mobile device for example, to one or more of a plurality of telephony devices associated with the telephone number. The plurality of telephony devices may include personal digital assistants and other remote devices. In one embodiment, the system comprises a network server configured to connect the incoming telephone call from an external device to a telephony device, where voice communications are encrypted for transmission by the network server to the external device from which the incoming telephone call is received, and encrypted voice communications received from the external device can be decrypted, re-encrypted and/or stored by the network server if required.

摘要翻译： 一种电信系统，其可以选择性地建立与企业网络中的设备的特定电话号码相关联的多个电话设备之一的通信。 更具体地，系统被配置为将从外部设备（例如移动设备）接收到的进入电话呼叫路由到与电话号码相关联的多个电话设备中的一个或多个。 多个电话设备可以包括个人数字助理和其他远程设备。 在一个实施例中，该系统包括网络服务器，该网络服务器被配置为将来自外部设备的进入电话呼叫连接到电话设备，其中语音通信被加密以供网络服务器发送到接收来话电话的外部设备， 并且如果需要，可以由网络服务器对从外部设备接收的加密语音通信进行解密，重新加密和/或存储。