Method and system for multi-channel data automatic call distribution
    1.
    发明授权
    Method and system for multi-channel data automatic call distribution 失效
    多通道数据自动呼叫分配方法与系统

    公开(公告)号:US5563937A

    公开(公告)日:1996-10-08

    申请号:US401315

    申请日:1995-03-09

    摘要: A method of operating a telecommunication network to route a first phone call, from a caller to a channel of a free position of a plurality of positions at a selected destination of a network subscriber, based on voice and data transport capability, and for connecting a second phone call from the caller to a second channel of the same free position to create a multi-channel data call is disclosed. The selected destination is one of a plurality of destinations selected by the network subscriber identified by a common telephone number. Each of the plurality of positions is associated with a discrete telephone number. A plurality of discriminators common to both voice and data calls are established for the call. An additional data rate discriminator is established for a data call corresponding to a requested data rate for the calling party. A database is accessed in response to receiving the common telephone from the calling party for obtaining a destination number for data calls. A subscriber selected destination number for the first phone call is obtained and the first phone call is completed to the destination number by hunting the call to a first channel of a free position of the plurality of positions. A discrete telephone number associated with the free position is provided to the caller over the first channel. A second call, made by the caller to the discrete telephone number is received at a second channel of the free position to created a multi-channel data call.

    摘要翻译: 一种操作电信网络的方法,其基于语音和数据传输能力,将来自呼叫者的第一电话呼叫路由到网络用户的所选目的地处的多个位置的空闲位置的信道,并且用于连接 公开了从呼叫者到相同空闲位置的第二通道的第二次电话呼叫以创建多频道数据呼叫。 所选择的目的地是由公共电话号码识别的网络用户选择的多个目的地之一。 多个位置中的每一个与分立的电话号码相关联。 为呼叫建立语音和数据呼叫两者共同的多个鉴别器。 为与主叫方的请求数据速率相对应的数据呼叫建立附加的数据速率鉴别器。 响应于从呼叫方接收公共电话以获得用于数据呼叫的目的地号码来访问数据库。 获得订户选择的第一电话呼叫的目的地号码,并通过对多个位置的空闲位置的第一信道进行呼叫来完成第一电话呼叫到目的地号码。 与空闲位置相关联的离散电话号码通过第一频道提供给呼叫者。 由主叫方对离散电话号码进行的第二呼叫在空闲位置的第二信道处被接收以产生多信道数据呼叫。

    Method and system for multi-channel data automatic call distribution for
sequentially launched calls
    2.
    发明授权
    Method and system for multi-channel data automatic call distribution for sequentially launched calls 失效
    多通道数据自动呼叫分配方法和系统,用于顺序启动呼叫

    公开(公告)号:US5557667A

    公开(公告)日:1996-09-17

    申请号:US401314

    申请日:1995-03-09

    摘要: A method of operating a telecommunication network to route a multi-channel call, made up of phone calls placed at substantially the same time, from a caller at a calling number to an agent position at a selected destination of a network subscriber, based on voice and data transport capability, for increased bandwidth communication is disclosed. The selected destination is one of multiple destinations selected by the network subscriber identified by a common telephone number. Each of the phone calls are associated with a plurality of discriminators common to both voice and data calls. An additional data rate discriminator is established which corresponds to a data rate used by the caller when the phone calls are data calls. A first database is accessed in response to receiving the common telephone number from the caller for obtaining a separate subscriber selected destination number for a data call when the separate subscriber selected destination number is based on the common discriminator and the data rate used. The separate subscriber selected destination number is obtained for both phone calls. A second database is provided which has stored fields correlating agent positions with calling numbers connected to channels at the agent positions. The database is queried in response to receipt of one of the calls at the destination. In response to the database query, the phone calls are completed by hunting one of the phone calls to one channel of an agent position and connecting another of the phone calls to another channel of that agent position.

    摘要翻译: 一种操作电信网络的方法,该方法是将基于同一时间放置的电话呼叫组成的多声道呼叫从主叫号码的呼叫者路由到网络用户的选定目的地的代理位置,基于语音 并且公开了用于增加带宽通信的数据传输能力。 所选择的目的地是由公共电话号码识别的网络用户选择的多个目的地之一。 每个电话呼叫与语音和数据呼叫共同的多个鉴别器相关联。 建立一个附加的数据速率鉴别器,其对应于当电话呼叫是数据呼叫时呼叫者使用的数据速率。 当单独的用户选择的目的地号码是基于所使用的公共鉴别器和所使用的数据速率时,响应于从呼叫者接收到公用电话号码以获得用于数据呼叫的单独的用户选择的目的地号码而访问第一数据库。 为两个电话获得单独的用户选择的目的地号码。 提供了第二数据库,其具有将代理位置与代理位置处的通道连接的主叫号码相关联的字段。 响应于在目的地接收到其中一个呼叫来查询数据库。 响应于数据库查询,通过将代理位置的一个通道的电话呼叫中的一个呼叫完成,并将另一个电话呼叫连接到该代理位置的另一个频道。

    Method and system for routing phone calls based on voice and data
transport capability
    3.
    发明授权
    Method and system for routing phone calls based on voice and data transport capability 失效
    基于语音和数据传输能力路由电话的方法和系统

    公开(公告)号:US5533108A

    公开(公告)日:1996-07-02

    申请号:US215069

    申请日:1994-03-18

    摘要: A method and system for routing phone calls from a caller to a selected destination based on voiceband (voice) and digital services (data) transport capabilities is disclosed. The selected destination is one of a plurality of destinations identified by a common telephone number such as an 800 number. A plurality of discriminators common to both voice and data calls are associated with the phone call. An additional data rate discriminator is also associated for a data call corresponding to a requested data rate from the calling party. A database, such as a direct services dialing database, is accessed in response to receiving the common telephone number from the calling party for obtaining a destination number for a voice call based on the common discriminators, and a separate destination number for a data call. The separate destination number for the data call is based on the common discriminators and the desired data rate. The call is completed by directing the call to the selected destination number.

    摘要翻译: 公开了一种用于基于语音频带(语音)和数字服务(数据)传输能力将来自呼叫者的电话呼叫路由到所选择的目的地的方法和系统。 所选择的目的地是由公共电话号码(例如800号码)识别的多个目的地之一。 语音和数据呼叫两者共同的多个鉴别器与电话呼叫相关联。 附加数据速率鉴别器也与对应于来自呼叫方的请求数据速率的数据呼叫相关联。 响应于从主叫方接收到用于基于公共鉴别器获得用于语音呼叫的目的地号码的公共电话号码以及用于数据呼叫的单独目的地号码来访问诸如直接服务拨号数据库的数据库。 用于数据呼叫的单独的目的地号码是基于公共识别器和期望的数据速率。 通过将呼叫定向到所选择的目的地号码来完成呼叫。

    Method and apparatus for recording and indexing an audio and multimedia
conference
    4.
    发明授权
    Method and apparatus for recording and indexing an audio and multimedia conference 失效
    用于记录和索引音频和多媒体会议的方法和装置

    公开(公告)号:US5710591A

    公开(公告)日:1998-01-20

    申请号:US495747

    申请日:1995-06-27

    摘要: A method and apparatus for recording and indexing audio information exchanged during an audio conference call, or video, audio and data information exchanged during a multimedia conference. For a multimedia conference, the method and apparatus utilize the voice activated switching functionality of a multipoint control unit (MCU) to provide a video signal, which is input to the MCU from a workstation from which an audio signal is detected, to each of the other workstations participating in the conference. A workstation and/or participant-identifying signal generated by the multipoint control unit is stored, together or in correspondence with the audio signal and video information, for subsequent ready retrieval of the stored multimedia information. For an audio conference, a computer is connected to an audio bridge for recording the audio information along with an identification signal for correlating each conference participant with that participant's statements.

    摘要翻译: 一种用于在音频电话会议期间交换的音频信息或在多媒体会议期间交换的视频,音频和数据信息的记录和索引的方法和装置。 对于多媒体会议,该方法和装置利用多点控制单元(MCU)的语音激活切换功能来提供视频信号,该视频信号从检测到音频信号的工作站输入到MCU 参加会议的其他工作站。 由多点控制单元生成的工作站和/或参与者识别信号一起或与音频信号和视频信息对应地存储,以便随后检索存储的多媒体信息。 对于音频会议,计算机连接到音频桥,用于记录音频信息以及用于使每个会议参与者与该参与者的语句相关联的识别信号。

    Systems, methods and articles of manufacture for performing distributed
telecommunications
    5.
    发明授权
    Systems, methods and articles of manufacture for performing distributed telecommunications 失效
    用于执行分布式电信的系统,方法和制造

    公开(公告)号:US5499289A

    公开(公告)日:1996-03-12

    申请号:US350290

    申请日:1994-12-06

    CPC分类号: H04M3/51 H04M7/00

    摘要: Disclosed are systems, methods and articles of manufacture for operating a single processing system node among a plurality of processing system nodes for performing distributed telecommunications. In particular, a first information data set is transferred from a first processing system node to a second processing system node via a first communications path. A second communications path is established between the first processing system node and a communications node. The second communications path is established as a function of at least a portion of the first information data set. The first and second communications paths operate to facilitate communications between the second processing system node and the communications node.

    摘要翻译: 公开了用于在用于执行分布式电信的多个处理系统节点中操作单个处理系统节点的系统,方法和制品。 特别地,第一信息数据集经由第一通信路径从第一处理系统节点传送到第二处理系统节点。 在第一处理系统节点和通信节点之间建立第二通信路径。 第二通信路径被建立为第一信息数据集的至少一部分的函数。 第一和第二通信路径用于促进第二处理系统节点和通信节点之间的通信。

    Network based multimedia messaging method for non-CCITT compliant
switches
    6.
    发明授权
    Network based multimedia messaging method for non-CCITT compliant switches 失效
    基于网络的非CCITT兼容交换机的多媒体消息传递方法

    公开(公告)号:US5724407A

    公开(公告)日:1998-03-03

    申请号:US615350

    申请日:1996-03-13

    摘要: A method is disclosed for messaging multimedia calls with a non-CCITT compliant switch when the intended recipient is unavailable. The method is used in connection with a telecommunication network which has an identified multimedia server. According to the method, multimedia calls from a caller, using a multimedia device running a first application and a second application, are messaged when the called party is unavailable. The method involves initiating a multimedia call to the called party using the first application and determining that the multimedia call is an unanswered call using the second application. Using the second application, the first application is signalled to indicate that the multimedia call was unanswered. In response to the signal, an X.25 packet message is sent from the multimedia device to the identified network based multimedia server. The multimedia device receives back a messaging address identifying a multimedia messaging server from the network based multimedia server. A second multimedia call is initiated from the multimedia device to the identified multimedia messaging server using the first application and the messaging address. The method then involves connecting to the multimedia messaging server indicated by the messaging address and recording a multimedia message on the network based multimedia messaging server.

    摘要翻译: 当预期接收者不可用时,公开了一种用于与非CCITT兼容交换机通信多媒体呼叫的方法。 该方法与具有识别的多媒体服务器的电信网络结合使用。 根据该方法,当被叫方不可用时,使用运行第一应用和第二应用的多媒体设备的呼叫者进行多媒体呼叫。 该方法包括使用第一应用发起向被叫方的多媒体呼叫,并且使用第二应用确定多媒体呼叫是未应答的呼叫。 使用第二个应用程序,第一个应用程序用信号通知表示多媒体呼叫未被应答。 响应于该信号,X.25分组消息从多媒体设备发送到所识别的基于网络的多媒体服务器。 多媒体设备从基于网络的多媒体服务器接收标识多媒体消息收发服务器的消息传送地址。 使用第一应用和消息传送地址,从多媒体设备发起第二多媒体呼叫到所识别的多媒体消息收发服务器。 该方法然后涉及连接到由消息传送地址指示的多媒体消息服务器,并在基于网络的多媒体消息服务器上记录多媒体消息。